Customer Support Specialist

Job Title: Customer Support Executive
Location: Kolkata
Experience: Fresher to 1 year

Eligibility & Qualification:

• Minimum Graduation (any stream)
• Knowledge of Tally will be an added advantage

Key Responsibilities:

• Handle inbound and outbound customer support calls
• Understand customer issues and provide accurate information or solutions
• Resolve complaints and ensure proper follow-up
• Record all customer interactions and updates in the CRM system
• Escalate complex issues to senior team members when required
• Follow company communication guidelines and scripts
• Maintain a polite, professional, and customer-friendly approach
• Make follow-up, feedback, and confirmation calls

Benefits:

• Provident Fund

Language Requirements:

• English (Required – basic writing)
• Hindi (Preferred)
• Bengali (Preferred)

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person