Customer Support Associate- Voice process

As a Customer Support Representative, you will play a crucial role in ensuring customer satisfaction and resolving product or service issues effectively. Here is what you will be responsible for: - Respond to customer inquiries through various channels such as email, phone, chat, or social media promptly and professionally. - Resolve customer complaints by identifying the root cause of the issue and offering appropriate solutions. - Provide accurate and complete information to customers using the necessary tools and resources. - Escalate unresolved issues to the relevant internal teams and ensure follow-up for timely resolution. - Keep detailed records of customer interactions and transactions for future reference. - Identify customer needs and assist them in navigating products or services effectively. - Engage in training and development activities to enhance product knowledge and customer service skills. - Offer constructive feedback to the team to enhance processes and improve the overall customer experience. Qualifications required for this role include: - High school diploma or equivalent; college degree is preferred. - Minimum of 1 year of experience in a customer support or client-facing role. - Strong verbal and written communication skills. - Ability to multitask, prioritize, and manage time efficiently. - Proficiency in using customer service software, databases, and tools. - Excellent problem-solving abilities with keen attention to detail. - Positive attitude and a genuine passion for assisting others. Preferred qualifications: - Familiarity with CRM systems like Zendesk, Salesforce, or Freshdesk. - Knowledge of the company's industry and products. Please note that this position is open to both fresher and experienced candidates on contractual/temporary basis for a period of 5 months. **Work Benefits:** - Provident Fund **Work Schedule:** - Day shift - Morning shift - Rotational shift **Language Requirements:** - English (Preferred) - Hindi (Preferred) Please note that the work location for this position is in person.,