Customer Associate Non Voice

You will be responsible for providing customer support in a non-voice role, handling inquiries, complaints, and escalations through email, chat, and other digital platforms. Your primary goal will be to ensure quick and effective resolutions while maintaining a high level of customer satisfaction. As a Customer Support Associate, you must address customer concerns professionally and in a timely manner. Your key responsibilities will include responding to customer inquiries and escalations, providing clear and relevant solutions, documenting interactions accurately, and collaborating with internal teams to resolve complex issues. Additionally, you will need to follow up with customers to ensure their concerns are addressed satisfactorily and stay updated on product knowledge and company policies. To qualify for this role, you should have a minimum of 1 year of experience in customer support in a non-voice capacity, strong written communication skills, excellent problem-solving abilities, and familiarity with CRM tools. Attention to detail, the ability to multitask effectively, and strong interpersonal skills are also crucial for success in this position. Preferred qualifications include experience in a customer-centric environment and knowledge of escalation procedures. This is a full-time position with benefits including Provident Fund. The work schedule may involve day shifts and rotational shifts. As part of the application process, you will be asked about your highest qualification, availability for walk-ins, and overall experience. The work location is in person.,