39 Complaints Management Jobs

SMW4 CLS Sr Exe is mainly responsible for 24x7 Operation & Maintenance of wet plant and dry plant equipments at landing station as well as submarine cables Networks. Responsible for traffic monitoring and fault analysis and its rectification, Call Handling & Complaints management, Planned and unplanned activities management and timely & regular updates, Compliance to JSMD Guidelines and maintaining MTTR, Active coordination with Cable stations, NOC & vendors to resolve system related problems, Circuit provisioning, activation, De-activation and testing and Coordination with cross-functional teams to adhere to the defined processes.

As a Customer Support Associate in a non-voice role, you will play a crucial part in addressing customer concerns and ensuring high levels of satisfaction. Your responsibilities will include: - Responding to customer inquiries, complaints, and escalations through email, chat, and other non-voice channels promptly and professionally. - Resolving all customer issues in a customer-centric manner with clear and relevant solutions, while maintaining empathy and patience. - Documenting all customer interactions accurately in the CRM system. - Providing feedback and recommendations to management based on recurring issues or customer trends. - Collaborating with internal teams to resolve complex iss...

As an experienced and driven Project Management Head at Arjun Rathi Designs, your role will involve overseeing and ensuring the successful execution of bespoke lighting projects. You will be responsible for delivering projects on time, within budget, and with a high level of precision. Your strong leadership, attention to detail, and effective communication skills will be key in maintaining the company's commitment to excellence. Key Responsibilities: - Project Execution (Time & Cost Management): Oversee project timelines, monitor budgets, and ensure cost-effective project completion. - Performance Management: Track project performance, set KPIs, and drive continuous improvement to meet qual...

As a Field Collections Manager at Spocto, you will play a crucial role in managing the field collections team and ensuring efficient operations. Your responsibilities will include: - Managing In-house Team Leaders and overseeing vendor management at the location level. - Controlling the portfolio in terms of physical collections and CRR indicators in the external domain. - Handling reports management to track the field team's performance. - Liaising with other departments to enhance team performance. - Managing allocation strategy, capacity planning, span of control, and providing training to in-house staff on products and services. - Demonstrating strong planning skills, addressing operatio...

As a Paint Services Manager, your role is crucial in managing the painting services portfolio to align with the organizational vision and goals, ensuring value creation for the business. Here are the key responsibilities you will be handling: - Manage the painting services portfolio with a focus on creating value for the business aligned with the organizational vision and goals. - Drive awareness of various services through Below-The-Line (BTL) activations. - Develop the business by focusing on the number of booked sites and lead value. - Establish processes and activities to enhance Customer Referral Contribution. - Analyze ratios such as Average Site Value, Average Paintable Area, and Inte...

Role Overview: As a highly skilled and experienced Developer/Analyst specializing in Quality Management Systems (QMS), you will primarily focus on Java-based application development within areas such as Post Market Surveillance, Complaints Management, CAPA, Nonconformance, and Regulatory Submissions. Your expertise in supporting, developing, and administering Trackwise EQMS and similar QMS will be essential for this role. Additionally, familiarity with SAP ABAP is desired to facilitate seamless interfaces between the EQMS system and SAP. Key Responsibilities: - System Support and Administration: - Provide development support for Trackwise EQMS and related QMS applications. - Administer and m...

Role Description This is a full-time on-site role for a Asst. Center Manager cum Technician. The Asst. Center Manager will be responsible for the day-to-day tasks such as managing and guiding center staff, ensuring customer satisfaction, developing business strategies, maintaining budgets and inventory, scheduling appointments, and ensuring operational efficiency. The Asst.Center Manager cum Technician will also be responsible for handling customer complaints and supervising the repair and installation process. Role & Responsibilities Resolution of customer complaints Adherence of centre SOP Monitoring and Reporting market trends Handling Customer queries regarding glass fitting Fixing / Rep...

Role Description This is a full-time on-site role for a Asst. Center Manager cum Technician. The Asst. Center Manager will be responsible for the day-to-day tasks such as managing and guiding center staff, ensuring customer satisfaction, developing business strategies, maintaining budgets and inventory, scheduling appointments, and ensuring operational efficiency. The Asst.Center Manager cum Technician will also be responsible for handling customer complaints and supervising the repair and installation process. Role & Responsibilities Resolution of customer complaints Adherence of centre SOP Monitoring and Reporting market trends Handling Customer queries regarding glass fitting Fixing / Rep...

JOB ROLE : Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for acco Description for Internal Candidates JOB ROLE : Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for account opening of customers. Managing complaints of customers and ensuring their resolution within TAT. JOB REQUIREMENT: Developing and maintaining banking relationships wi...

Role Overview: As an HR Geo Services Associate at UPS, you will be responsible for providing HR support to the geographies within your scope of responsibility. Your role will involve delivering HR services that require close physical proximity to business operations and cover one to multiple UPS locations. The high-level responsibilities may vary by country based on the level of BPO support received but could include managing employee concerns and complaints, handling inquiries, implementing local services and programs to reduce employee turnover, talent acquisition, select onboarding/offboarding activities, and facilitating on-site learning. Key Responsibilities: - Provide HR support to the...

Job Overview You will be the face of JLL at the client s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for: Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services. Maintaining a hospitality outlook and always look presentable. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT Taking daily rounds of the premises and reporti...

JOB ROLE : Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for acco Description for Internal Candidates JOB ROLE : Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for account opening of customers. Managing complaints of customers and ensuring their resolution within TAT. JOB REQUIREMENT: Developing and maintaining banking relationships wi...

As a Regional Sales Manager, you will be responsible for overseeing and coordinating all sales activities within a broader geographic region. Your main duties will include leading a team of Territory Sales Managers across 5-7 territories, developing and executing strategic plans to achieve overall sales targets, increase market share, drive sales, demand generation, demand fulfillment, and collection targets while ensuring team productivity and effective budget management. In this role, you will lead and mentor Territory Sales Leads, as well as manage the performance of your team. Your responsibilities will also include channel assessment and expansion implementation, ASP management, offerin...

Key Responsibilities Managing Citizen Center operations for the project Managing citizen affairs, effective handling of Citizen Center counters, complaints & resolutions Lead Citizen Connect sessions - monthly sessions with residents on one-on-one basis Effective handholding of customer in the postpossession stage [30 days] Driving citizen engagements and connect sessions in the city by engaging with citizens through various forums, channels, events, activities and town halls Inter-departmental coordination and engagements to ensure effective resolutions of all the concerns voiced by the citizens including social media tracking and interactions. Driving loyalty sales through citizen engageme...

Job Title : Citizen Center Manager Job profile: Manning citizen center desks & registering and understanding issues - initiative to resolve issues to support residents Key Responsibilities Managing Citizen Center operations for the project Managing citizen affairs, effective handling of Citizen Center counters, complaints & resolutions Lead Citizen Connect sessions - monthly sessions with residents on one-on-one basis Effective handholding of customer in the postpossession stage [30 days] Driving citizen engagements and connect sessions in the city by engaging with citizens through various forums, channels, events, activities and town halls Inter-departmental coordination and engagements to ...

JOB ROLE : Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for acco Description for Internal Candidates JOB ROLE : Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for account opening of customers. Managing complaints of customers and ensuring their resolution within TAT. JOB REQUIREMENT: Developing and maintaining banking relationships wi...

JD- Responsible for handling the complaints lodged before the RBI/ Banking Ombudsman/CPGRAMS complaints. This includes, a) Analyse the complaint on merits; b) Coordinating with the various business verticals; c) Preparing the reply/defence statement on merits based on feed-back received from location; d) Replying to enquires through personal hearings / queries for reopen cases. e) Ensure compliance of the Advisory/Orders passed by the Authority; Mandatory Requirement- a) Excellent drafting and communication skills b)Language proficiency- English & Hindi must.

We are actively hiring for SAP SD Consultant with 6+ years of experience. Job location- Bangalore / Pune/ Hyderabad Job type - Permanent/ Full time Work mode- Hybrid Immediate joiners to 15 days Job Summary- Key Responsibilities Work with business users to gather requirements, perform gap analysis, and propose SAP SD solutions. Configure and implement SAP SD processes: order-to-cash (OTC), pricing, billing, shipping, credit management, and returns. Manage master data configuration: customer master, material master, condition records. Set up organizational structures: sales organization, distribution channel, division, plants, shipping points, and partner functions. Define pricing procedures,...

You will be responsible for providing customer support in a non-voice role, handling inquiries, complaints, and escalations through email, chat, and other digital platforms. Your primary goal will be to ensure quick and effective resolutions while maintaining a high level of customer satisfaction. As a Customer Support Associate, you must address customer concerns professionally and in a timely manner. Your key responsibilities will include responding to customer inquiries and escalations, providing clear and relevant solutions, documenting interactions accurately, and collaborating with internal teams to resolve complex issues. Additionally, you will need to follow up with customers to ensu...

Arjun Rathi Design is a design studio based in Mumbai specializing in lighting design, creating fixtures and installations to enhance various environments with artificial light. The studio's diverse projects challenge conventional objects in consideration of context and cultural associations. We are looking for an experienced Project Management Head to lead and ensure the successful execution of our bespoke lighting projects. As the Project Management Head, you will oversee project timelines, budget monitoring, and cost-effective project completion with precision, leadership, and effective communication to uphold our commitment to excellence. Key Responsibilities: - Oversee project timelines...

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudential&aposs global exper...

Job Description As a member of the collections team at Spocto, you will play a crucial role in managing in-house team leaders and overseeing vendor management at the location level. Your responsibilities will involve controlling the portfolio in terms of physical collections and CRR indicators in the external domain. You will be responsible for generating reports to track the field team's performance and liaising with other departments to enhance team efficiency. Additionally, you will manage allocation strategy, capacity planning, span of control, and provide in-house staff training on the company's products and services. Your role will also entail planning, addressing operational challenge...

As a Project Supervisor, you will be responsible for understanding the project requirements and assigning tasks to team members. You will be required to follow instructions provided by the Site Engineer and ensure the smooth execution of work. Monitoring the work progress, providing guidance to improve work quality, and ensuring that the necessary tools are carried by laborers on the project site will be part of your responsibilities. In case of any errors, you will need to ensure that rework is done as per requirements and that manpower is utilized efficiently. Planning the execution schedule, visiting the site with materials, and conducting trials after work completion to check functionali...

As a Complaints & Escalated Claims Specialist at Assurant-India, you will report to the Outsource Vendor Manager, CL and serve as the primary point of contact for complaints and (escalated) claim inquiries. Your responsibilities will include resolving formal complaints, tracking escalation data for operational and reporting purposes, proposing settlement agreements, and overseeing the Complaints Claims Assessment system and processes. This position is based in our Mumbai, India office. Your duties and responsibilities will involve overseeing the Complaints Claims Assessment system and processes, managing multiple cases simultaneously, assessing and reviewing claims and complaints independent...

As a Customer Service Representative, you will be responsible for managing customer queries and complaints, as well as processing orders, modifications, and escalating complaints through various communication channels. Your ability to maintain a positive, empathetic, and professional attitude towards customers at all times will be crucial for success in this role. Key Responsibilities: - Responding promptly to customer inquiries and resolving complaints effectively. - Communicating with customers through different channels to provide assistance and support. - Having a deep understanding of our products to address customer questions accurately. - Processing orders, forms, applications, and re...