31 Complaints Management Jobs

JOB ROLE : Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for acco Description for Internal Candidates JOB ROLE : Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for account opening of customers. Managing complaints of customers and ensuring their resolution within TAT. JOB REQUIREMENT: Developing and maintaining banking relationships with a select group of high net worth customers Excellent communication skills with customer service orientation Courteous and polite. Good knowledge of Microsoft excels. Understanding of banking norms and processes.

Role Overview: As an HR Geo Services Associate at UPS, you will be responsible for providing HR support to the geographies within your scope of responsibility. Your role will involve delivering HR services that require close physical proximity to business operations and cover one to multiple UPS locations. The high-level responsibilities may vary by country based on the level of BPO support received but could include managing employee concerns and complaints, handling inquiries, implementing local services and programs to reduce employee turnover, talent acquisition, select onboarding/offboarding activities, and facilitating on-site learning. Key Responsibilities: - Provide HR support to the geographies within your scope of responsibility - Manage employee concerns and complaints effectively - Handle inquiries related to HR services - Implement local services and programs to reduce employee turnover - Assist in talent acquisition processes - Conduct select onboarding and offboarding activities - Facilitate on-site learning sessions for employees Qualifications Required: - Strong communication and interpersonal skills - Ability to work effectively in a team environment - Knowledge of HR practices and procedures - Problem-solving skills - Ability to handle confidential information with discretion Please note that at UPS, equal opportunities, fair treatment, and an inclusive work environment are core values that we are committed to.,

Job Overview You will be the face of JLL at the client s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for: Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services. Maintaining a hospitality outlook and always look presentable. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed Being familiar with lost and found procedures. Nominating and attending the training programs at site/ JLL office. Addressing concerns through daily checking of mails for priority requests. Receiving calls and emails from clients. Ensuring closure of complaints by proper communication to stakeholders. Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc. Updating the handover/ takeover register before end of shift for all completed/pending tasks. Managing and participating in events, overlooking general maintenance and guest handling. Site details: You will be working at AT by AGM Vijaylaxmi, which is a Commercial property, located at Andheri East. Site dynamics: Work Schedule: Site team: e.g.: Property Manager +2 Other details if any Reporting: You will be directly reporting to the Customer Relation Manger /Property Manager as per site. Sound like you Here is what we re looking for: Meticulous and Being Analytical You must pay attention to detail and have excellent problem-solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts. Qualifications You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles. Good Communication skills with fluency in English and Hindi language is a must Willingness to work in flexible shifts, weekends and holidays is an added advantage Basic understanding of operating computers, mobile application and MS Office (Excel, Word, PowerPoint, etc.) is also preferred.

JOB ROLE : Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for acco Description for Internal Candidates JOB ROLE : Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for account opening of customers. Managing complaints of customers and ensuring their resolution within TAT. JOB REQUIREMENT: Developing and maintaining banking relationships with a select group of high net worth customers Excellent communication skills with customer service orientation Courteous and polite. Good knowledge of Microsoft excels. Understanding of banking norms and processes.

As a Regional Sales Manager, you will be responsible for overseeing and coordinating all sales activities within a broader geographic region. Your main duties will include leading a team of Territory Sales Managers across 5-7 territories, developing and executing strategic plans to achieve overall sales targets, increase market share, drive sales, demand generation, demand fulfillment, and collection targets while ensuring team productivity and effective budget management. In this role, you will lead and mentor Territory Sales Leads, as well as manage the performance of your team. Your responsibilities will also include channel assessment and expansion implementation, ASP management, offering proposals, outflow management, new channel appointment, and communicating channel profitability. Additionally, you will be in charge of key account management of large customers, competitor and market analysis, and collaborating with other departments such as HR, Supply Chains, Marketing, and PED to contribute to the company's overall strategy. Furthermore, you will be responsible for complaints management and settlement/escalation as per the Delegation of Authority (DOA) guidelines. Your role as a Regional Sales Manager will require strong leadership skills, strategic thinking, and the ability to drive sales growth while ensuring customer satisfaction and team success.,

Key Responsibilities Managing Citizen Center operations for the project Managing citizen affairs, effective handling of Citizen Center counters, complaints & resolutions Lead Citizen Connect sessions - monthly sessions with residents on one-on-one basis Effective handholding of customer in the postpossession stage [30 days] Driving citizen engagements and connect sessions in the city by engaging with citizens through various forums, channels, events, activities and town halls Inter-departmental coordination and engagements to ensure effective resolutions of all the concerns voiced by the citizens including social media tracking and interactions. Driving loyalty sales through citizen engagements Leading, mentoring and training team to drive a positive customer experience at all citizens touch points. Social Media tracking for complaints and ensure effective resolution Periodically publish information on successful events, highlight positive customer experience and citizen's positive comments on social media pages Maintain healthy CSAT metrics including postpossession and KHO effectiveness Ensure 100% compliance in KYC Manage and guide team members as required Qualification: Any Graduate / Post Graduate Practice and Other Requirements : Minimum 8-10 years of experience in Hospitality / Airlines

Job Title : Citizen Center Manager Job profile: Manning citizen center desks & registering and understanding issues - initiative to resolve issues to support residents Key Responsibilities Managing Citizen Center operations for the project Managing citizen affairs, effective handling of Citizen Center counters, complaints & resolutions Lead Citizen Connect sessions - monthly sessions with residents on one-on-one basis Effective handholding of customer in the postpossession stage [30 days] Driving citizen engagements and connect sessions in the city by engaging with citizens through various forums, channels, events, activities and town halls Inter-departmental coordination and engagements to ensure effective resolutions of all the concerns voiced by the citizens including social media tracking and interactions. Driving loyalty sales through citizen engagements Leading, mentoring and training team to drive a positive customer experience at all citizens touch points. Social Media tracking for complaints and ensure effective resolution Periodically publish information on successful events, highlight positive customer experience and citizen's positive comments on social media pages Maintain healthy CSAT metrics including postpossession and KHO effectiveness Ensure 100% compliance in KYC Manage and guide team members as required Qualification : Any Graduate / Post Graduate Skills: Strong interpersonal skills; Ability to manage multiple stakeholders (vendors, citizens and staff); readiness to take on new responsibilities and tasks as per the need of the hour

JOB ROLE : Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for acco Description for Internal Candidates JOB ROLE : Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for account opening of customers. Managing complaints of customers and ensuring their resolution within TAT. JOB REQUIREMENT: Developing and maintaining banking relationships with a select group of high net worth customers Excellent communication skills with customer service orientation Courteous and polite. Good knowledge of Microsoft excels. Understanding of banking norms and processes.

JD- Responsible for handling the complaints lodged before the RBI/ Banking Ombudsman/CPGRAMS complaints. This includes, a) Analyse the complaint on merits; b) Coordinating with the various business verticals; c) Preparing the reply/defence statement on merits based on feed-back received from location; d) Replying to enquires through personal hearings / queries for reopen cases. e) Ensure compliance of the Advisory/Orders passed by the Authority; Mandatory Requirement- a) Excellent drafting and communication skills b)Language proficiency- English & Hindi must.

We are actively hiring for SAP SD Consultant with 6+ years of experience. Job location- Bangalore / Pune/ Hyderabad Job type - Permanent/ Full time Work mode- Hybrid Immediate joiners to 15 days Job Summary- Key Responsibilities Work with business users to gather requirements, perform gap analysis, and propose SAP SD solutions. Configure and implement SAP SD processes: order-to-cash (OTC), pricing, billing, shipping, credit management, and returns. Manage master data configuration: customer master, material master, condition records. Set up organizational structures: sales organization, distribution channel, division, plants, shipping points, and partner functions. Define pricing procedures, condition techniques, rebates, and discounts. Implement and support output determination (invoices, delivery notes, order confirmations). Work on delivery and shipment processing including picking, packing, route determination, and transportation planning. Handle billing: invoice processing, credit/debit memos, intercompany billing. Support integration with FI/CO (revenue recognition, account determination), MM (third-party & intercompany sales), and PP (make-to-order scenarios). Work on credit management and risk categories. Configure batch jobs, IDocs, EDI, and interfaces for external systems. Execute testing (unit, integration, regression, and UAT). Support cutover activities, data migration, and go-live activities. Provide end-user training and post-implementation support. Document functional specifications for RICEFW (Reports, Interfaces, Conversions, Enhancements, Forms, Workflows). Work with ABAP developers for custom developments, debugging, and enhancements. Technical Skills (SAP SD Core & Cross-Module) Core SAP SD Skills SAP SD Configuration (Organizational structures, Master Data, Pricing, Billing, Shipping, Credit Management). Order-to-Cash cycle configuration and support. Advanced Pricing (Condition Technique, VOFM routines, user exits). Billing types (F2, Proforma, Credit/Debit, Intercompany). Delivery & Shipment Processing. Partner Determination & Output Determination. Returns and Complaints Processing. Text Determination Procedures. Integration Skills SAP FI/CO : Revenue account determination, tax determination, account assignment, credit management. SAP MM : Third-party order processing, consignment sales, stock transport orders. SAP PP : Make-to-order production, availability check (ATP). SAP WM/EWM : Integration with warehouse management for deliveries and picking. SAP CRM/Hybris (optional but good to have). Technical/Development-Related Skills Writing Functional Specs for RICEFW objects. Familiarity with ABAP debugging for issue resolution. Knowledge of IDoc processing, ALE/EDI, BAPIs, and RFCs. Enhancements/User Exits/BADIs specific to SD. Workflow configuration (sales order approvals, credit management). S/4HANA-Specific Skills (Preferred) Business Partner approach (replacing Customer/Vendor master). Simplified Data Model in S/4HANA (tables like ACDOCA, MATDOC). Advanced ATP (aATP). Fiori Apps for SD (Sales Order Creation, Billing, Track Sales Orders, Manage Customer Returns). Settlement Management (rebates/claims). Condition Contract Management. Revenue Accounting & Recognition (RAR). Interested candidates can share their resume at preethi.sharma@in.experis.com

You will be responsible for providing customer support in a non-voice role, handling inquiries, complaints, and escalations through email, chat, and other digital platforms. Your primary goal will be to ensure quick and effective resolutions while maintaining a high level of customer satisfaction. As a Customer Support Associate, you must address customer concerns professionally and in a timely manner. Your key responsibilities will include responding to customer inquiries and escalations, providing clear and relevant solutions, documenting interactions accurately, and collaborating with internal teams to resolve complex issues. Additionally, you will need to follow up with customers to ensure their concerns are addressed satisfactorily and stay updated on product knowledge and company policies. To qualify for this role, you should have a minimum of 1 year of experience in customer support in a non-voice capacity, strong written communication skills, excellent problem-solving abilities, and familiarity with CRM tools. Attention to detail, the ability to multitask effectively, and strong interpersonal skills are also crucial for success in this position. Preferred qualifications include experience in a customer-centric environment and knowledge of escalation procedures. This is a full-time position with benefits including Provident Fund. The work schedule may involve day shifts and rotational shifts. As part of the application process, you will be asked about your highest qualification, availability for walk-ins, and overall experience. The work location is in person.,

Arjun Rathi Design is a design studio based in Mumbai specializing in lighting design, creating fixtures and installations to enhance various environments with artificial light. The studio's diverse projects challenge conventional objects in consideration of context and cultural associations. We are looking for an experienced Project Management Head to lead and ensure the successful execution of our bespoke lighting projects. As the Project Management Head, you will oversee project timelines, budget monitoring, and cost-effective project completion with precision, leadership, and effective communication to uphold our commitment to excellence. Key Responsibilities: - Oversee project timelines, monitor budgets, and ensure cost-effective project completion. - Track project performance, set KPIs, and drive continuous improvement for quality standards. - Lead and manage a team of 2-3 members, fostering a collaborative work environment. - Maintain rigorous quality standards aligning with Arjun Rathi Designs" aesthetic and functional goals. - Engage with clients to understand their vision, provide updates, and build lasting relationships. - Ensure high service standards, addressing client needs promptly and professionally. - Proactively handle project-related complaints, implementing solutions for client satisfaction. Minimum Qualifications: - 5-6 years of project management in bespoke furniture manufacturing, architectural, or interior design. - Experience in team leadership with a focus on team performance and productivity. - Proficiency in MS Excel for project tracking and reporting. - Strong communication skills for collaboration with clients, team members, and stakeholders. - Ability to manage timelines, budgets, and deliver quality projects under tight schedules. Why Join Us: - Work with a highly creative team in the forefront of lighting design. - Competitive salary, incentives, and professional growth opportunities. - Collaborative work culture valuing innovation and excellence. To Apply: Please send your resume and a brief cover letter to hr@arjunrathi.com with the subject line: Application Project Head.,

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudential&aposs global expertise in insurance and financial services with HCL Groups experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, Indias first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Grievance Management Lead to join our Customer Service team in Mumbai. Your Typical Week Might Include The Following Oversee and manage complaints team ensuring timely, fair, and effective grievance handling of complaints received across internal and external touchpoints like Escalation desks, Bima Bharosa, NCH portal, Social media, etc. Ensure timely handing of Ombudsman and legal cases as well. Act as an escalation point for complex cases providing strategic resolutions in alignment with the regulatory requirements. Work closely with tech and other stakeholders to ensure all workflow integration between CRM, IRDA portal and other key systems. Leverage analytics for identify complaints trend, root cause and drive data driven strategies for a permanent resolution and service enhancement. Analyse customer feedback and drive service improvements. Work collaboratively with internal and external teams like Distribution, Branch, Claims, Underwriting, Legal, Medical services TPA etc. to drive complaint reduction. Ensure timely and accurate reporting to regulator and internal stakeholders / management, in the prescribed format. Drive service recovery initiatives to ensure enhanced customer experience and re-instil customer trust in PHI. Drive complaint reduction projects and initiatives. Constantly strive for an excellent NPS score. You Could Be The Right Candidate If You Have 8-12 years of complaints management experience with 4-5 years of people management experience in health insurance or financial services industry. Strong knowledge of IRDA guidelines, compliance protocols and insurance related grievance mechanisms. Have experience in driving CRM integration with internal systems as well as regulatory portals like Bima Bharosa to ensure seamless flow of information. Have ability to manage diverse teams and stakeholders, regulatory bodies and ensure cross-functional collaboration. Have strong analytical skills to identify complaints trends and pain areas for quick redressal. Possess excellent communication and negotiation skills. Have a bachelors degree from a recognized University. MBA from a recognised university or a III Certification of Licentiate or Associate will be an added advantage. Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Have demonstrated the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing This could be the gig for you if you Are passionate about bringing truly consumer centric ideas and products into reality and have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your teams contribution output while thinking wing to wing across the organization; to solve for the customer. Have 8-12 years of experience in Insurance (preferably health or general insurance), banking, financial services industry. What Can Make You Extra Special If You Have walked extra mile in solving business problems by adopting offbeat path Proven track record of exceeding Service level expectations from stakeholders. Demonstrate visible leadership supporting colleagues in a diverse, inclusive, and collaborative team environment. Be a team player who is goal orientated, committed, and an advocate and early adopter of change. A proven track record working in complex business environments executing and delivering initiatives across multiple domains, stakeholder groups and technology solutions. We are keen to listen to your story; doesnt matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. If you think this is the one for you, drop in a line with your story at [HIDDEN TEXT] . We are eager to catch-up! Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Show more Show less

Job Description As a member of the collections team at Spocto, you will play a crucial role in managing in-house team leaders and overseeing vendor management at the location level. Your responsibilities will involve controlling the portfolio in terms of physical collections and CRR indicators in the external domain. You will be responsible for generating reports to track the field team's performance and liaising with other departments to enhance team efficiency. Additionally, you will manage allocation strategy, capacity planning, span of control, and provide in-house staff training on the company's products and services. Your role will also entail planning, addressing operational challenges, and implementing effective problem-solving strategies. Furthermore, you will analyze team performance, implement corrective measures for improvement, ensure quality controls are in place, handle customer escalations and complaints, and collaborate with other departments for effective resolution. Your proficiency in computer literacy, including internet usage, email communication, MS Excel, MS PowerPoint, and presentation skills, will be essential for coordinating effectively with various departments to address queries and concerns. Requirements - Graduation is mandatory for this position. - Prior experience in handling field teams, including Team Leaders and Agents, is required. - Proficiency in computer skills, including internet usage, email communication, MS Excel, MS PowerPoint, and presentation abilities. - Ability to efficiently coordinate with other departments to resolve queries and ensure smooth operations.,

As a Project Supervisor, you will be responsible for understanding the project requirements and assigning tasks to team members. You will be required to follow instructions provided by the Site Engineer and ensure the smooth execution of work. Monitoring the work progress, providing guidance to improve work quality, and ensuring that the necessary tools are carried by laborers on the project site will be part of your responsibilities. In case of any errors, you will need to ensure that rework is done as per requirements and that manpower is utilized efficiently. Planning the execution schedule, visiting the site with materials, and conducting trials after work completion to check functionality and effectiveness will be essential tasks. You will also need to prepare installation reports, get billing prepared, and ensure proper documentation of materials used for execution. Handling customer complaints, visiting clients, and performing maintenance activities as per requirements will also be part of your role. You will need to inform the office about client complaints, arrange for repairs if necessary, and ensure timely invoicing for the services provided. Compiling and providing daily/monthly work reports to the Manager - Installation as per schedule will also be expected from you. This is a full-time position with benefits including cell phone reimbursement. The work schedule will involve day and morning shifts, with a preference for day shifts. A willingness to travel is preferred as the job may require 100% travel. The work location is in person. If you are looking for a dynamic role that involves project supervision, execution scheduling, complaints management, and reporting, this opportunity might be the right fit for you.,

As a Complaints & Escalated Claims Specialist at Assurant-India, you will report to the Outsource Vendor Manager, CL and serve as the primary point of contact for complaints and (escalated) claim inquiries. Your responsibilities will include resolving formal complaints, tracking escalation data for operational and reporting purposes, proposing settlement agreements, and overseeing the Complaints Claims Assessment system and processes. This position is based in our Mumbai, India office. Your duties and responsibilities will involve overseeing the Complaints Claims Assessment system and processes, managing multiple cases simultaneously, assessing and reviewing claims and complaints independently and fairly, identifying and escalating urgent cases, suggesting process improvements for enhancing customer experience and operational efficiency, communicating with medical advisors as needed, ensuring compliance with Service Level Agreements and regulatory timelines, logging and tracking each issue in multiple systems for reporting purposes, and maintaining high levels of complaint-handling skills in alignment with service level agreements, contracts, and policy conditions. To qualify for this position, you should have a minimum of 7 years of experience in composing responses to external contacts, a background in claim handling and complaint resolution, work experience in the insurance industry, and a history of customer-focused roles.,

As a Customer Service Representative, you will be responsible for managing customer queries and complaints, as well as processing orders, modifications, and escalating complaints through various communication channels. Your ability to maintain a positive, empathetic, and professional attitude towards customers at all times will be crucial for success in this role. Key Responsibilities: - Responding promptly to customer inquiries and resolving complaints effectively. - Communicating with customers through different channels to provide assistance and support. - Having a deep understanding of our products to address customer questions accurately. - Processing orders, forms, applications, and requests efficiently. - Keeping detailed records of customer interactions, transactions, and feedback. - Collaborating with colleagues when necessary to ensure seamless customer service. - Providing feedback on the effectiveness of customer service processes to enhance customer satisfaction. Requirements: - High school diploma, general education degree, or equivalent qualification. - Ability to maintain composure and offer support to customers in stressful situations. - Proficiency in using computers and familiarity with customer support practices. - Prior experience in customer support roles is preferred. Location: Mumbai Employment Type: Full-Time,

Handle inbound and outbound calls in an international voice process, addressing customer inquiries, issues, and requests promptly and professionally. Utilize your customer handling expertise to provide personalized and satisfactory solutions Required Candidate profile Minimum 1 year of experience in a customer care or voice process role, preferably in an international setting Graduate qualification in any field Excellent communication skills both verbal and written

Dear Candidate, Greetings from Baroda Global Shared Services Ltd. (BGSSL)!! (A 100% subsidiary of Bank Of Baroda) We are currently having vacancies in our Digital Banking department in ATM E-Surveillance & Complaints handling. Job details Position: Executive / Senior Executive Department: Digital Banking Job location: Vadodara (GJ) Job type: Full-time | WFO Salary: Upto Rs.2.35 LPA Job description Handling ATM Complaints & keeping a track of the same Daily MIS Reports using VLookUp and Pivot Table E-surveillance of ATM CCTV Maintain and publish reports timely Desired candidate profile Excellent verbal & written English communication Hands-on MS Excel: VLookUp & Pivot Table Immediate joiner Qualification: Any Graduate Experience: 0 to 1 year Interested candidates can mail their updated resumes to: harshavardhan.date@bgss.in kapil.gautam@bgss.in Contact us: +91 265 2611804 / 06 Regards, HR Team - BGSSL

This is a full-time on-site role for a Business Operations Executive located in Salem Qualifications Reconciliation Excel Banking Partner Relationship Complaints and Disputes Management Sub-Merchant & Invoicing Management Good English communication

Greetings from IndusInd Bank! Hiring Alert!!! We invite experienced legal professionals to apply for the "Legal Executive-Complaints Management role" at the Incredible "IndusInd Bank" and start a new chapter in their career! Work Experience- Minimum 2 5 years of work experience with Banks / NBFC in Legal complaints management. JD- Responsible for handling the complaints lodged before the RBI/ Banking Ombudsman/CPGRAMS complaints. This includes, a) Analyse the complaint on merits; b) Coordinating with the various business verticals; c) Preparing the reply/defence statement on merits based on feed-back received from location; d) Replying to enquires through personal hearings / queries for reopen cases. e) Ensure compliance of the Advisory/Orders passed by the Authority; Mandatory Requirement- a) Excellent drafting and communication skills b) Language proficiency- English & Hindi must. Unlock your next career chapter! Email your resume to Subashree.marimuthu@indusind.com

JOB ROLE : Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for acco Description for Internal Candidates JOB ROLE : Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for account opening of customers. Managing complaints of customers and ensuring their resolution within TAT. JOB REQUIREMENT: Developing and maintaining banking relationships with a select group of high net worth customers Excellent communication skills with customer service orientation Courteous and polite. Good knowledge of Microsoft excels. Understanding of banking norms and processes.

Job Purpose- Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers. To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported. To ensure complete and accurate resolution within the defined TATs. To ensure process compliance as per the set Audit and SQ guidelines. Key Responsibility - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) Enquiries & transactions related to the products availed by the customer. Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc. Handling requests such as Debit / Credit Card Pin, NetBanking Password, PIN / IPIN statement of account, Fixed Deposit advice etc. Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.) Responding to customers with the resolution within the defined TATs. Process the requests as per defined process, while ensuring adherence to the customer authentication process. Answering customer calls within the specified call answer time. Adherence to the defined service delivery standards. Accurate data capture of the request details (eg Hotlisting and Other transactions) as instructed by the customer. Process adherence in respect of submission of the relative annexure to the supervisor for authentication / further action. Preferred Candidate - 1. Must have experience in tele calling. 2. Candidate must have good Communication in English.

Job Purpose- Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers. To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported. To ensure complete and accurate resolution within the defined TATs. To ensure process compliance as per the set Audit and SQ guidelines. Key Responsibility - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) Enquiries & transactions related to the products availed by the customer. Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc. Handling requests such as Debit / Credit Card Pin, NetBanking Password, PIN / IPIN statement of account, Fixed Deposit advice etc. Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.) Responding to customers with the resolution within the defined TATs. Process the requests as per defined process, while ensuring adherence to the customer authentication process. Answering customer calls within the specified call answer time. Adherence to the defined service delivery standards. Accurate data capture of the request details (eg Hotlisting and Other transactions) as instructed by the customer. Process adherence in respect of submission of the relative annexure to the supervisor for authentication / further action.

Role & responsibilities The incumbent will be responsible mainly for out bound logistics. Key elements of work: 1. Planning of out bound despatches on daily basis 2. Sourcing transport. Managing the transport vendors. 3. Supervising the loading of trucks. 4. Coordination with the stores, production. 5. Coordinating with the logistics vendors and the customers / Depots to ensure proper and on time delivery. 6. Controlling the outbound freight within the targeted level on quarterly basis. 7. Handling complaints regarding logistics. 8. Preparing and circulating MIS regarding despatches. 9. Assisting the Stores and Supply chain functions whenever necessary. Preferred candidate profile The candidate must be a graduate with 2 to 5 years of experiencein Logistics. Hands on experience of handling outbound logistics on daily basis is required. Ability to work on Tally System and advanced Excel (like V-Look up, Pivot Table etc.) is desirable. The candidate should have abilities for problem solving and ability to get things done .