16 Complaints Management Jobs

Job Description As a member of the collections team at Spocto, you will play a crucial role in managing in-house team leaders and overseeing vendor management at the location level. Your responsibilities will involve controlling the portfolio in terms of physical collections and CRR indicators in the external domain. You will be responsible for generating reports to track the field team's performance and liaising with other departments to enhance team efficiency. Additionally, you will manage allocation strategy, capacity planning, span of control, and provide in-house staff training on the company's products and services. Your role will also entail planning, addressing operational challenges, and implementing effective problem-solving strategies. Furthermore, you will analyze team performance, implement corrective measures for improvement, ensure quality controls are in place, handle customer escalations and complaints, and collaborate with other departments for effective resolution. Your proficiency in computer literacy, including internet usage, email communication, MS Excel, MS PowerPoint, and presentation skills, will be essential for coordinating effectively with various departments to address queries and concerns. Requirements - Graduation is mandatory for this position. - Prior experience in handling field teams, including Team Leaders and Agents, is required. - Proficiency in computer skills, including internet usage, email communication, MS Excel, MS PowerPoint, and presentation abilities. - Ability to efficiently coordinate with other departments to resolve queries and ensure smooth operations.,

As a Project Supervisor, you will be responsible for understanding the project requirements and assigning tasks to team members. You will be required to follow instructions provided by the Site Engineer and ensure the smooth execution of work. Monitoring the work progress, providing guidance to improve work quality, and ensuring that the necessary tools are carried by laborers on the project site will be part of your responsibilities. In case of any errors, you will need to ensure that rework is done as per requirements and that manpower is utilized efficiently. Planning the execution schedule, visiting the site with materials, and conducting trials after work completion to check functionality and effectiveness will be essential tasks. You will also need to prepare installation reports, get billing prepared, and ensure proper documentation of materials used for execution. Handling customer complaints, visiting clients, and performing maintenance activities as per requirements will also be part of your role. You will need to inform the office about client complaints, arrange for repairs if necessary, and ensure timely invoicing for the services provided. Compiling and providing daily/monthly work reports to the Manager - Installation as per schedule will also be expected from you. This is a full-time position with benefits including cell phone reimbursement. The work schedule will involve day and morning shifts, with a preference for day shifts. A willingness to travel is preferred as the job may require 100% travel. The work location is in person. If you are looking for a dynamic role that involves project supervision, execution scheduling, complaints management, and reporting, this opportunity might be the right fit for you.,

As a Complaints & Escalated Claims Specialist at Assurant-India, you will report to the Outsource Vendor Manager, CL and serve as the primary point of contact for complaints and (escalated) claim inquiries. Your responsibilities will include resolving formal complaints, tracking escalation data for operational and reporting purposes, proposing settlement agreements, and overseeing the Complaints Claims Assessment system and processes. This position is based in our Mumbai, India office. Your duties and responsibilities will involve overseeing the Complaints Claims Assessment system and processes, managing multiple cases simultaneously, assessing and reviewing claims and complaints independently and fairly, identifying and escalating urgent cases, suggesting process improvements for enhancing customer experience and operational efficiency, communicating with medical advisors as needed, ensuring compliance with Service Level Agreements and regulatory timelines, logging and tracking each issue in multiple systems for reporting purposes, and maintaining high levels of complaint-handling skills in alignment with service level agreements, contracts, and policy conditions. To qualify for this position, you should have a minimum of 7 years of experience in composing responses to external contacts, a background in claim handling and complaint resolution, work experience in the insurance industry, and a history of customer-focused roles.,

As a Customer Service Representative, you will be responsible for managing customer queries and complaints, as well as processing orders, modifications, and escalating complaints through various communication channels. Your ability to maintain a positive, empathetic, and professional attitude towards customers at all times will be crucial for success in this role. Key Responsibilities: - Responding promptly to customer inquiries and resolving complaints effectively. - Communicating with customers through different channels to provide assistance and support. - Having a deep understanding of our products to address customer questions accurately. - Processing orders, forms, applications, and requests efficiently. - Keeping detailed records of customer interactions, transactions, and feedback. - Collaborating with colleagues when necessary to ensure seamless customer service. - Providing feedback on the effectiveness of customer service processes to enhance customer satisfaction. Requirements: - High school diploma, general education degree, or equivalent qualification. - Ability to maintain composure and offer support to customers in stressful situations. - Proficiency in using computers and familiarity with customer support practices. - Prior experience in customer support roles is preferred. Location: Mumbai Employment Type: Full-Time,

Handle inbound and outbound calls in an international voice process, addressing customer inquiries, issues, and requests promptly and professionally. Utilize your customer handling expertise to provide personalized and satisfactory solutions Required Candidate profile Minimum 1 year of experience in a customer care or voice process role, preferably in an international setting Graduate qualification in any field Excellent communication skills both verbal and written

Dear Candidate, Greetings from Baroda Global Shared Services Ltd. (BGSSL)!! (A 100% subsidiary of Bank Of Baroda) We are currently having vacancies in our Digital Banking department in ATM E-Surveillance & Complaints handling. Job details Position: Executive / Senior Executive Department: Digital Banking Job location: Vadodara (GJ) Job type: Full-time | WFO Salary: Upto Rs.2.35 LPA Job description Handling ATM Complaints & keeping a track of the same Daily MIS Reports using VLookUp and Pivot Table E-surveillance of ATM CCTV Maintain and publish reports timely Desired candidate profile Excellent verbal & written English communication Hands-on MS Excel: VLookUp & Pivot Table Immediate joiner Qualification: Any Graduate Experience: 0 to 1 year Interested candidates can mail their updated resumes to: harshavardhan.date@bgss.in kapil.gautam@bgss.in Contact us: +91 265 2611804 / 06 Regards, HR Team - BGSSL

This is a full-time on-site role for a Business Operations Executive located in Salem Qualifications Reconciliation Excel Banking Partner Relationship Complaints and Disputes Management Sub-Merchant & Invoicing Management Good English communication

Greetings from IndusInd Bank! Hiring Alert!!! We invite experienced legal professionals to apply for the "Legal Executive-Complaints Management role" at the Incredible "IndusInd Bank" and start a new chapter in their career! Work Experience- Minimum 2 5 years of work experience with Banks / NBFC in Legal complaints management. JD- Responsible for handling the complaints lodged before the RBI/ Banking Ombudsman/CPGRAMS complaints. This includes, a) Analyse the complaint on merits; b) Coordinating with the various business verticals; c) Preparing the reply/defence statement on merits based on feed-back received from location; d) Replying to enquires through personal hearings / queries for reopen cases. e) Ensure compliance of the Advisory/Orders passed by the Authority; Mandatory Requirement- a) Excellent drafting and communication skills b) Language proficiency- English & Hindi must. Unlock your next career chapter! Email your resume to Subashree.marimuthu@indusind.com

JOB ROLE : Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for acco Description for Internal Candidates JOB ROLE : Handling personalized service requests of customers. Generation of timely business MIS. Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. Coordination with CPC/RPC/Investment desks for account opening of customers. Managing complaints of customers and ensuring their resolution within TAT. JOB REQUIREMENT: Developing and maintaining banking relationships with a select group of high net worth customers Excellent communication skills with customer service orientation Courteous and polite. Good knowledge of Microsoft excels. Understanding of banking norms and processes.

Job Purpose- Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers. To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported. To ensure complete and accurate resolution within the defined TATs. To ensure process compliance as per the set Audit and SQ guidelines. Key Responsibility - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) Enquiries & transactions related to the products availed by the customer. Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc. Handling requests such as Debit / Credit Card Pin, NetBanking Password, PIN / IPIN statement of account, Fixed Deposit advice etc. Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.) Responding to customers with the resolution within the defined TATs. Process the requests as per defined process, while ensuring adherence to the customer authentication process. Answering customer calls within the specified call answer time. Adherence to the defined service delivery standards. Accurate data capture of the request details (eg Hotlisting and Other transactions) as instructed by the customer. Process adherence in respect of submission of the relative annexure to the supervisor for authentication / further action. Preferred Candidate - 1. Must have experience in tele calling. 2. Candidate must have good Communication in English.

Job Purpose- Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers. To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported. To ensure complete and accurate resolution within the defined TATs. To ensure process compliance as per the set Audit and SQ guidelines. Key Responsibility - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) Enquiries & transactions related to the products availed by the customer. Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc. Handling requests such as Debit / Credit Card Pin, NetBanking Password, PIN / IPIN statement of account, Fixed Deposit advice etc. Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.) Responding to customers with the resolution within the defined TATs. Process the requests as per defined process, while ensuring adherence to the customer authentication process. Answering customer calls within the specified call answer time. Adherence to the defined service delivery standards. Accurate data capture of the request details (eg Hotlisting and Other transactions) as instructed by the customer. Process adherence in respect of submission of the relative annexure to the supervisor for authentication / further action.

Role & responsibilities The incumbent will be responsible mainly for out bound logistics. Key elements of work: 1. Planning of out bound despatches on daily basis 2. Sourcing transport. Managing the transport vendors. 3. Supervising the loading of trucks. 4. Coordination with the stores, production. 5. Coordinating with the logistics vendors and the customers / Depots to ensure proper and on time delivery. 6. Controlling the outbound freight within the targeted level on quarterly basis. 7. Handling complaints regarding logistics. 8. Preparing and circulating MIS regarding despatches. 9. Assisting the Stores and Supply chain functions whenever necessary. Preferred candidate profile The candidate must be a graduate with 2 to 5 years of experiencein Logistics. Hands on experience of handling outbound logistics on daily basis is required. Ability to work on Tally System and advanced Excel (like V-Look up, Pivot Table etc.) is desirable. The candidate should have abilities for problem solving and ability to get things done .

Job Overview You will be the face of JLL at the client s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for: Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services. Maintaining a hospitality outlook and always look presentable. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed Being familiar with lost and found procedures. Nominating and attending the training programs at site/ JLL office. Addressing concerns through daily checking of mails for priority requests. Receiving calls and emails from clients. Ensuring closure of complaints by proper communication to stakeholders. Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc. Updating the handover/ takeover register before end of shift for all completed/pending tasks. Managing and participating in events, overlooking general maintenance and guest handling. Site details: You will be working at AT by AGM Vijaylaxmi, which is a Commercial property, located at Andheri East. Site dynamics: Work Schedule: Site team: e.g.: Property Manager +2 Other details if any Reporting: You will be directly reporting to the Customer Relation Manger /Property Manager as per site. Sound like you Here is what we re looking for: Meticulous and Being Analytical You must pay attention to detail and have excellent problem-solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts. Qualifications You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles. Good Communication skills with fluency in English and Hindi language is a must Willingness to work in flexible shifts, weekends and holidays is an added advantage Basic understanding of operating computers, mobile application and MS Office (Excel, Word, PowerPoint, etc.) is also preferred.

This is a full-time on-site role for a Business Operations Executive located in Salem. Qualifications Reconciliation Banking Partner Relationships Complaints & Disputes Management Sub-Merchant & Invoicing Management GST, TDS & Statutory Handling

looking for experienced executive & Escalation Specialist to liaise with customers to resolve escalations & complaint from our clients Communicate directly with customers, suppliers & internally with team & senior management Call 9235457455 Deepti

Complaints Analyst Why join AliveCor? At AliveCor, we imagine a healthier world powered by access to personalized intelligent information. We're on a mission to be the worlds heart health partner by enabling access to quality heart care for everyone. AliveCor has pioneered over-the-counter medical ECG devices and continues to lead the way in empowering consumers and patients to take care of their heart. Using our FDA-cleared medical-grade hardware and software, millions of users have taken more than 200 million heart health measurements and counting. Our vibrant team of people are attracted to AliveCor because they want to build something meaningful -- and AliveCor delivers: every day, customers tell us that weve saved lives. Join us in our mission! Making the invisible visible. By harnessing the power of artificial intelligence, were advancing the practice of medicine for doctors and society. And we’re just getting warmed up. The Opportunity: AliveCor is the most clinically validated personal ECG technology, trusted and recommended by leading cardiology practices in the United States and around the world. We value research, working in collaboration with hospitals and research groups, and supporting internal research in artificial intelligence and machine learning. In this role as Complaints Analyst , you will be part of the Quality team, responsible for ensuring that AliveCor products perform as intended and meet/exceed customer expectations. You will work closely with Quality, Regulatory, Engineering, Product Management, Clinical, and the Customer Service team to implement and maintain an ISO 13485 and FDA compliant Quality Management System, specifically in the area of Complaints Management and Post-Market Surveillance. If you have what it takes to drive change in the medical marketplace, then this is the opportunity for you. This role is on-site at our office located in Bangalore. Role and Responsibilities: Manage the domestic and international product surveillance activities for medical devices, manufactured, marketed, and distributed by AliveCor. Utilize troubleshooting and problem-solving skills to investigate returned products. Engage with Customer Service, Engineering, Regulatory, Clinical, and our Contract Manufacturers, etc. to identify details related to complaint information and occurrence. Perform an initial assessment of complaints and evaluation of complaint codes. Evaluate, as needed, complaint documentation for completeness and consistency, and execute additional actions as necessary to close the complaint file. Evaluate all complaints that present as potential reportable events according to appropriate regulatory standards. Escalate to appropriate teams (Clinical, Regulatory, Legal, Engineering, etc.). as needed and collaborate with Regulatory on reporting of adverse events (MDRs, MDVs, etc.). Perform Good Faith Effort for returned products and to obtain required information for complaint assessment and evaluation. Develop, implement, and monitor suitable complaint investigation templates. Maintain procedures related to the complaints, post-market surveillance, returned product and related processes. Provide input to customer guides, online FAQs, etc. to improve customer experience. Support the generation of metrics for complaints trending. Participate in Risk Management activities as required based on input from complaints data, including identification of new failure modes. Support quality and regulatory reviews, inspections, and audits as required. Other duties to support the RAQA team as needed. Qualifications and Skills: BS in Science or Engineering. 1-3 years’ experience in the Medical Device (or other regulated) industry, preferably in Quality or Regulatory. Lesser experience considered with Advanced Degree. Demonstrated competence documenting technical information and communicating it to others. Experience with appropriate domestic medical device regulations, requirements, and standards such as: FDA 21CFR Parts 820, ISO13485. Must be able to work under pressure to meet regulatory reporting time frames and company requirements. Ability to manage small projects: is organized, driven, and results-oriented. Demonstrates good judgment in selecting methods and techniques to acquire information and arrive at conclusions. Preferred: Participation/leader in quality process improvement initiatives. Experience with ISO 14971. Knowledge of basic statistics and be able to understand, apply, analyze, synthesize and evaluate. ASQ certification (CQE/CQIA/CQT/CQPA or other comparable certification) desired. Perks and benefits We strive to make your life outside work as smooth as possible while youre at work, and we offer a long list of benefits to make that happen. Hybrid working model Flexible and generous vacation policy Maternity / Paternity Leave/ Adoption/ Commissioning leave Generous Medical Benefits: Above market family floater medical insurance coverage including both parents or parents-in-law Metro connectivity from office A supportive, collaborative group of people who understand that success depends on the team