Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact on the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience. To partner with us in this mission, we are looking for a Procurement lead. As a Procurement lead, your typical week might include the following: - Working with functional users to understand the capabilities/products/services required to deliver their plans. - Identifying the important attributes for choosing a vendor to deliver the required capabilities/products/services, along with expected timelines and costs. - Advising on the procurement approach for each sourcing activity under applicable policies and procedures. - Collaborating with functional users to document clear and well-articulated Request for Proposal (RFP)/Request for Information (RFI)/Request for Quotation (RFQ) or other applicable documents specifying the capability/product/service to be procured, information expected in vendor proposals, and timelines of the process. - Objectively evaluating vendor proposals/quotations and making recommendations on vendor choice and terms or other applicable next steps. - Engaging with vendors, sharing the RFP/RFQ/RFI, coordinating to answer queries, providing clarifications as needed, leading commercial negotiations, coordinating contracts, and issuing Purchase Orders. - Ensuring procurement governance by publishing/updating procurement policies in line with Group governance and Indian regulations, arranging trainings for key team members, and ensuring compliance with Group procurement policies for each vendor procurement. You could be the right candidate if you: - Understand and craft successful product conceptualization and delivery by synthesizing the market environment, consumer behavior, and business ambition. - Can empathize well with and understand the motivations of users. - Collaborate and communicate effectively across disciplines such as Technology, Product, Operations, Marketing, and Analytics teams. - Act as an indispensable member of the delivery team throughout all phases of the procurement process. - Are passionate about operating interactively, presenting strategies, persuading stakeholders, and solving user problems creatively and effectively. - Identify metrics and analytics to track turn-around-times across each process step and continuously seek to improve speed and quality of outcomes. - Have a curious mind, measure what really matters, and design subsequent iterations based on insights. This could be the gig for you if you: - Are passionate about consumer behavior and culture, enjoy spending time with customers to understand their needs, and have an attentive ear for new ideas. - Are comfortable with iterative progress while balancing the need for a minimal level of service a digital asset should provide. - Can identify opportunities for improvement and work collaboratively in a transparent environment. - Take responsibility for your output, think holistically across the organization, and focus on solving customer needs. What Can Make You Extra Special: - Experience in designing user-centric procurement workflows, expertise in commercial negotiations, and a passion for continuous improvement. - Insights about customers, regardless of the industry you have worked in. - Certifications in agile methodologies and understanding the principles beyond the jargon. - Stories of challenging conventions and taking unique paths in your work experiences. Location: Mumbai/Bangalore,
Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact on the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience. To partner with us in this mission, we are looking for a talented candidate for the role of Technology Delivery Management. The title for this role will depend on Experience, Expertise, and Performance. The possible titles could be: - Technology Delivery Manager - Senior Technology Delivery Manager - (Asst. Director) Technology Delivery Manager This role involves being a People Manager with 7 - 15 years of experience based in Mumbai and working from the office. Job Profile Summary: PHI intends to build a cloud-native, microservices-oriented, loosely coupled & open technology platform, tightly aligned to the health-insurance domain, and built expecting to be reused while anticipating change. The PHI platform will consist of multiple applications supporting different business functions, well-integrated and well-orchestrated. The right candidate will be accountable for delivering technology artifacts to business stakeholders in the fastest time possible, with the best quality, and clarity on how the technology and business requirements can be delivered and tested at pace. We are looking for 3 candidates, each focusing on a specific business area: - Customer - Distribution - Core Job Description: - Deeply understand the long-term architectural direction and drive BAs and Solution designers to convert business requirements into low-level codable solution designs. - Contribute to identifying and evaluating alternative design options and trade-offs to handle both functional and non-functional requirements. - Own the planning of technology delivery requirements on time and with quality. - Ensure high-level and low-level designs are produced by technology teams that consider current applications & architecture. - Lead governance forums required to create harmony in application designs and delivery. - Ensure that extensions and additions to defined solutions are undertaken frequently in line with the evolving business and technology landscape. Who We Are Looking For: Technical Skills & Work Experience: - Proven experience as a Technology delivery leader with overall experience between 8 - 18 years. - Demonstrated ability to understand business strategy & processes and translate them into technology low-level design and deliverables. - Excellent handle on collaboration and delivery tools like Confluence, Jira, Advanced Roadmaps, MS Project, etc. Personal Traits: - Exceptional builder of great people. - Highest standards of Collaboration & Teamwork. - Strong communication skills, ability to engage senior management, and excellent problem analysis skills. - Innovative, creative, hands-on, attention to detail, ability to work independently, and handle multiple initiatives. - Excellent organizational, vendor management, negotiation, and prioritization skills. Education: - Bachelor's in computer science, Computer Engineering, or equivalent; Suitable certifications for key skills. Language: - Fluent written and spoken English.,
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience. To partner us in this mission, we are looking for a talented Business Analyst As a Business Analyst, your typical week might include the following Manage health & wellness business requirements and implementation in active collaboration with functional representatives. Solicit, develop, and validate business requirement documentation through a clear understanding of asis vs to-be process, and document clear acceptance criteria for user stories. Lead brainstorming sessions with key stakeholders so that business requirements and opportunities are accounted for comprehensively while creating delightful experiences. Develop in-depth understanding of business processes, articulate use-cases, user-stories & requirement documents/ change requests for identified features/ capabilities for applicable platforms and projects. Perform process impact analysis across various platforms, holding an end-to-end view of user journeys. Design Business Process Flows, Review with Key functional Stakeholders and Obtain signoff. Facilitate discussions, gather feedback, and ensure the proposed improvements align with the business process objectives. Partner functional process owners to support capability vision, strategy & roadmap. Understand business objectives, processes, and products to make educated recommendations. Document business process flow diagrams and review with functional stakeholders. Identify pain points, bottlenecks, redundancies, delays, errors, or any other areas to enhance the process and dig deeper to uncover the root causes of the identified pain points and inefficiencies Check if the current process complies with relevant regulations and industry standards including legal/ compliance/ data privacy. Use techniques such as flowcharts, BPMN diagrams, or process maps to illustrate the sequence of activities, decision points, inputs, outputs, and the roles involved in applicable business processes d) Undertake iterations in signed-off Business Process Flow, when required, in collaboration with stakeholders to refine and finalize the next version. Manage stakeholder expectation based on current book of work and capacity, collaborate with key business stakeholders to understand business requirements, contribute to the platform technology roadmap & driving day-to-day prioritization of work on capabilities, while collaborating closely with functional users Ensure that acceptance criteria are defined & met; lead testing in collaboration with functional users including jointly preparation & review of test plan, test cases, user acceptance testing. You could be the right candidate if you Have 10-15 years of total experience with any of these sectors: health insurance, wellness, payments, financial services e-commerce, insurance core systems, insurance tele-sales & customer servicing. At least 3 years experience in health insurance is required. Have end-to-end knowledge of health insurance products, operations processes, and technology systems. Can understand high-level processes and can convert them into detailed business requirement documents. Have a proven track record of end-to-end implementation and business outcome delivery of significant insurance systems. You are an expert in designing wireframes, UX flows, customer journey maps, conducting usability testing, interpreting feedback, and incorporating insights into subsequent implementations. Are a true team player. Have the interpersonal skills and proven ability to collaborate & communicate effectively across disciplines such as Technology, Product, Operations, Marketing & Analytics teams to deliver high-impact solutions. Can function as an indispensable member of the team o Are passionate about operating iteratively. Are an effective communicator, can present your strategy and persuade stakeholders while solving user problems creatively and effectively. Able to identify and track the appropriate metrics to assess key processes/ capabilities in pursuit of continuous improvement. Have hands-on knowledge of Confluence & JIRA, behavioral analytics platforms, BI tools and SDLC tracking tools. This could be the gig for you if you Have built best-in-class processes from scratch Are passionate about consumer behaviour and culture; enjoy spending time with customers to understand what they want. Have an attentive ear to listen to new ideas. Join hands with other colleagues to solve for the customer. Like to work in a culture where everyone can see what others are doing. Take help from others when stuck and encourage others when there are setbacks. Take full responsibility for your and your teams output while thinking wing-to-wing across the organization. Are passionate about leveraging digital tools to transform customer experience. Location: Mumbai Title: Business Analyst, Senior Manager Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Show more Show less
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience. To partner us in this mission, we are looking for a talented Director - Core Health Insurance Systems, Information Technology This role requires the candidate to have significant knowledge of health insurance and a demonstrated ability to build technology platforms and solutions to enable our business ambitions. As a Director Core Health Insurance Systems, your typical week might include the following. Lead strategic design, implementation, management and evolution of Core Health Insurance systems for individual and group health insurance to power business management activities; Collaborate with functions including but not limited to Product & Actuarial, Operations, Compliance, Risk Management and Finance Build deep understanding & knowledge of our business strategy among technology function and leverage this knowledge to deliver core health insurance system implementations. Guide design and development of integrated solutions that meet current and future enterprise business strategy. Ensure adoption and implementation of defined solutions; Provide technical expertise to enable the application design & iteration; Guide system integration plans and review progress; take corrective action timely to course correct implementation. Vendor Partner Management Lead contract negotiations, licensing, maintenance contracts and service level agreements Implement data driven, experience-led health insurance system implementations spanning new business, underwriting & issuance, policy servicing & claims management. Demonstrate thought & action leadership in systems design & implementation for NB, Claims and Policy Owner Services processes to drive reimagined customer experience & operating efficiency. Lead teams to understand & refine business requirements and convert them into technology implementations considering Functionality, Interoperability, Performance, Scalability, Reliability & Availability Map system linkages across the functions; identify target state capabilities; create a defined roadmap to materialize the same; measure & report process with real impact on business metrics. Power new products launches & modifications to achieve customer and financial KPIs; Oversee component modelling, backend & frontend integration strategy & execution. Collaborate with key technology leaders across front-end platforms, data engineering, solution architecture, Group security integration, and infrastructure teams. Ensure adoption and implementation of defined solutions aligned with solution architecture; Provide oversight to the application design & iteration. Guide teams application of design principles that comply with enterprise and solution architecture standards. Ensure that the collaborative nature of capabilities such as design and engineering is coupled with tight governance around non-negotiables like security, availability and performance. Oversee core systems alerting frameworks, exception reviews, logs and events to build a preventive stance towards any site reliability or performance issues. Drive Prevention of Recurrence and lead teams to build Effective monitoring frameworks get feedback from production to increase customer experience at all key touchpoints. Manage and prioritize new transformation projects, ongoing support, and technical debt. You could be the right candidate, if you have Proven experience as a leader in health insurance core insurance systems, with overall insurance experience of atleast 15 years; excellent knowledge of technical architecture of core health insurance systems End-to-end knowledge of health insurance business and processes; deep familiarity with health insurance insurance products and operations processes Demonstrated ability to understand business strategy, target customer experience and drive successful implementation of technology solutions. Built best-in-class technology implementations from scratch, with proven business impact. Thrive in environments that celebrate co-creation and collaboration. High resilience can manage yourself, your teams and your peers when faced with ambiguity or failure. Have the ability and willingness to be hands-on with strong attention to detail. Can work independently and handle multiple concurrent initiatives. Have excellent organizational, vendor management, negotiation, and prioritization skills. This could be the gig for you if you Are passionate about consumer behavior and culture; enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas. Can put your functional hats aside and join hands with other colleagues to solve for the customer. Like to work in a culture where everyone can see what others are doing. Take help from others when stuck and encourage others when there are setbacks. Take full responsibility for your teams contribution output while thinking wing-to-wing across the organization. Location: Bangalore Reporting to: CITO Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Show more Show less
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience. To partner us in this mission, we are looking for a talented candidate for the role of Technology Solution Designing Note: The title will depend on (1) Experience (2) Expertise and (3) Performance. So the title could be: Solution Designer Senior Solution Designer (Asst. Director) Solution Designer Individual contributor role Experience: 7 - 12 years. Location: Mumbai only Job Profile Summary PHI intends to build a cloud-native, microservices-oriented, loosely coupled & open technology platform, which is tightly aligned to health-insurance domain, and built expecting to be reused while anticipating change . The PHI platform will be made up of multiple applications supporting different business functions, which are well-integrated and well-orchestrated. The applications could be COTS (Common-Off-The-Shelf) vendor software, or Prudential Group software capabilities, or software built by in-house PHI engineering team. All applications need to adopt common services, platforms, architectural principles, and design patterns. The right candidate will be accountable to convert business requirements into detailed and low-level technology requirements, in the fastest time possible, with least gaps, and clarity on how the technology and business requirements can be tested at pace, with minimal gaps, and best quality. Requirement gaps, change requests, non-integrated journeys all these would signal poor quality deliverables by this candidate. Job Description Deeply understand the long-term architectural direction, with emphasis on reusable components, and the interactions between the various applications. Evaluate business requirements and convert them into solution designs considering Functionality, Interoperability, Performance, Scalability, Reliability & Availability & other applicable criteria Identify and evaluate alternative design options and trade-offs to handle both functional and non-functional requirements; Prepare designs that consider current applications & architecture, operating models as well as end target state architecture Responsible for high- & low-level designs of various systems and applications in line with PHI Tech Vision Own the preparation of detailed design specifications to form the basis for development & modification of applications Ensure adoption and implementation of defined solutions; Provide technical expertise to enable the application design & iteration; Collaborate with technical teams to develop and agree system integration plans and review progress Support change programs/ project through technical plans & application of design principles that comply with enterprise and solution architecture standards Lead governance forums required to create harmony in application designs Identify & document application/ integration components for recording in a suitable EA tool; Recommend and implement improvements to this processes/ tool(s) Ensure that Extensions and additions to the defined designs are undertaken frequently in line with ever evolving business and technology landscape but go through rigorous vetting processes. Ensure that the collaborative nature of capabilities such as design and engineering is coupled with tight governance around non-negotiables like security, availability and performance. Who We Are Looking For Technical Skills & work experience: MH: Health Insurance product company/GCC/HealthTech experience (), or IT services company with Health Insurance (TCS, HCL, Infosys, etc.) vertical, or Health Insurance company (e.g. ABHI, Star, Icici Lombard, Care, etc), or Health Insurance Ecosystem vendors(MediAssist, DocOnline, etc). MH: Proven experience as a Technology solution leader with overall experience between 8 - 18 years MH: Proven ability with UML (Unified Modelling Language) should be able to come up with sequence diagrams, activity diagrams, state diagrams, etc. MH: Demonstrated ability to understand business strategy & processes & its successful translation into technology low level design MH: Excellent knowledge of modern design patterns like CQRS, SAGA, etc., including micro-services, etc. Keywords 1st level: solution architect, domain architect, solution designer, cloud designer, digital designer. Keywords 2nd Level Good to Have: SH: Deep End-to-End Architecture understanding, including Enterprise Java Stack, Front-End technologies, mobile applications (Android and iOS), Middleware, Databases (SQL & No SQL), Data Warehouses, RESTful APIs, Pub-Sub. SH: Experienced in streaming technology or frameworks such as Kafka SH: Deep understanding of Enterprise Integration and Messaging Patterns, SOA Governance practices. CH: Familiar with one or more Architecture Frameworks (e.g. TOGAF etc.) WH: Good understanding of DevOps Personal Traits First and foremost, be an exceptional builder of great people Highest standards of Collaboration & Teamwork are critical to this role Strong communication skills & ability to engagement senior management on strategic plans, leading project steering committees and status updates etc. Excellent problem analysis skills. Innovative and creative in developing solutions Ability and willingness to be hands-on; Strong attention to detail Ability to work independently and handle multiple concurrent initiatives Excellent organizational, vendor management, negotiation, and prioritization skills Education Bachelors in computer science, Computer Engineering or equivalent; Suitable certifications for key skills Language Fluent written and spoken English Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Show more Show less
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudential&aposs global expertise in insurance and financial services with HCL Groups experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, Indias first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Lead/Principal Software Engineer to join our Experience team Name in Mumbai. Lead/Principal Software Engineer Note: The title will depend on (1) Experience (2) Expertise and (3) Performance. So the title could be: (Senior Manager) Lead Software Engineer (Asst. Director) Principal Software Engineer Deep technology role Experience: 6 - 15 years. Location: Mumbai Work from office only Job Profile Summary PHI intends to build a cloud-native, microservices-oriented, loosely coupled & open technology platform, which is tightly aligned to health-insurance domain, and built expecting to be reused while anticipating change . The PHI platform will be made up of multiple applications supporting different business functions, which are well-integrated and well-orchestrated. The applications could be COTS (Common-Off-The-Shelf) vendor software, or Prudential Group software capabilities, or software built by in-house PHI engineering team. All applications need to adopt common services, platforms, architectural principles, and design patterns. The right candidate will be accountable to deliver technology artefacts to business stakeholders, in the fastest time possible , with least gaps , best quality , and clarity on how the technology and business requirements can be delivered and tested at pace, with minimal gaps, and best quality. Requirement gaps, change requests, non-integrated journeys, bugs in UAT, NFR failures all these would signal poor quality deliverables by this candidate. We are looking for 4 candidates. Each of them will need on a specific core engineering areas : These candidates will focus on engineering solutions for building core integration layer and platforms stitching all of PHIs applications across customer, distribution, partnerships and core areas. Job Description Deeply understand the long-term architectural direction, with emphasis on reusable components, and the interactions between the various applications. Work with TDMs, BAs, and Solution designers to understand business requirements and engineer technology solutions considering functionality, interoperability, performance, scalability, reliability & availability & other applicable criteria. Design, develop, unit test, and implement software programs for backend systems supporting mobile apps, SDKs, micro-frontends, WhatsApp, and ecosystem partners. Establish standards for platform development. Conceptualize and incorporate reusable development frameworks. Create specifications and detailed plans, write code, own unit, performance, and functional testing, and play an active role in rollout and launch. Work closely with other engineers, designers, R&D, analysts, product managers, and other teams and stakeholders to achieve desired outcomes for the company. Develop open APIs and capabilities required to enable seamless integration across ecosystem partners. Use data-driven insights to guide the development of programs and apps that meet user needs. Develop world-class and reusable platform capabilities as RESTful services with flawless code continuously delivered in production. Follow and contribute to defining and ensuring adherence to architecture and coding standards. Keep up with innovativeness to build world-class propositions using bleeding-edge technologies, frameworks, and best practices to bring differentiation through technology. Who We Are Looking For Technical Skills & work experience: MH: Proven hands-on experience of engineering enterprise grade solutions with overall experience between 7 - 18 years MH: Demonstrated ability to understand technology and architectural strategy & processes & its successful translation into engineering solutions MH: Deep expertise in Java, NodeJS, Python, building scalable, event-driven, and distributed micro-services, enterprise NoSQL databases (e.g., Couchbase), stream-based processing with full actor-model implementation (e.g., Flink, Google Cloud Data Flow), REST API frameworks (e.g., Swagger), enterprise pub-sub frameworks (e.g., Google pub-sub, Kafka), full-duplex secure communication protocols using non-blocking message flows (e.g., WSS). MH: Proficiency in tools like Github (with co-pilot and actions), Build pipelines with relevant technology knowledge, Java, Diverse set of IDEs, Jira, Confluence, Kubernetes, Docker, Google Cloud Platform, Jenkins (Versioning and delivery helper tools), Postman, Websocket client (API development and debug tools). Personal Traits First and foremost, be an exceptional engineer Highest standards of Collaboration & Teamwork are critical to this role Strong communication skills & ability to engagement senior management on strategic plans, leading project steering committees and status updates etc. Excellent problem analysis skills. Innovative and creative in developing solutions Ability and willingness to be hands-on; Strong attention to detail Ability to work independently and handle multiple concurrent initiatives Excellent organizational, vendor management, negotiation, and prioritization skills Education Bachelors in computer science, Computer Engineering or equivalent; Suitable certifications for key skills Language Fluent written and spoken English Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Show more Show less
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudential&aposs global expertise in insurance and financial services with HCL Groups experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, Indias first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. o To partner with us in this mission, we are looking for a talented Specialist - Regulatory Escalations to join our Customer Service team in Mumbai. Your Typical Week Might Include The Following Ensuring timely, fair, and effective handling of grievances received via IGMS and complaints which will be reported to IGMS / Bima Bharosa Portal. Exposure on handling complaints received via PHI escalation touchpoints, social media, regulatory portals (NCH, etc), as per the defined turn-around-time. Ensure timely handing of Ombudsman and legal cases as well. Act as a voice of customer for PHI by raising timely red flags which shall be instrumental in fixing gaps and enhancing service experience. Work collaboratively with internal and external teams like Distribution, Branch, Claims, Underwriting, Legal, Medical services TPA etc. to expedite complaint resolution. Be aware of all compliance related requirements. Participate in closure of process enhancement recommendations, risk identifications along with a future fix. Participate and drive service recovery initiatives to ensure enhanced customer experience and re-instil customer trust in PHI. You Could Be The Right Candidate If You Have 6-7 years of experience with 4-5 years of complaints handling experience health insurance, general insurance or financial services industry. Have strong knowledge of IRDA guidelines, compliance protocols and insurance related grievance mechanisms. Have the ability to manage diverse teams and stakeholders, regulatory bodies and ensure cross-functional collaboration. Possess excellent communication and negotiation skills. Have a Bachelors degree from a recognized University Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Have demonstrated the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing This could be the gig for you if you Are passionate about bringing truly consumer centric ideas and products into reality and have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing. Take help from others when stuck and encourage others when there are setbacks. Take full responsibility for your teams contribution output while thinking wing to wing across the organization; to solve for the customer. What Can Make You Extra Special If You Have walked extra mile in solving business problems by adopting offbeat path Proven track record of exceeding Service level expectations from stakeholders. Demonstrate visible leadership supporting colleagues in a diverse, inclusive, and collaborative team environment. Be a team player who is goal orientated, committed, and an advocate and early adopter of change. A proven track record working in complex business environments executing and delivering initiatives across multiple domains, stakeholder groups and technology solutions. We are keen to listen to your story; doesnt matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. If you think this is the one for you, drop in a line with your story at [HIDDEN TEXT] . We are eager to catch-up! Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Show more Show less
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. PHI Manager - Risk Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudential&aposs global expertise in insurance and financial services with HCL Groups experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, Indias first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a dynamic and Risk Manager to ensure the efficient and seamless operation of the Risk Department and plays a crucial role in identifying, assessing and mitigating risks in the organization. Reporting to Head of Risk/Chief Risk Officer Location: Mumbai The Manager of Risk and Investment Compliance is responsible for ensuring that the organization adheres to all regulatory requirements and internal policies related to risk and compliance, with a specific focus on compliance with IRDAI regulations. This role requires a deep understanding of financial markets particularly Insurance, Cyber Security, and also involves monitoring compliance, and conducting audits. Key Responsibilities Identify potential risks that could impact the organizations operations and financial performance. Conduct comprehensive risk assessments to evaluate the likelihood and impact of identified risks. Develop risk profiles and maintain a risk register. Develop and implement risk management policies and procedures. Monitor the effectiveness of risk mitigation measures and adjust as necessary. Collaborate with various departments to ensure risk management practices are integrated into daily practices. Maintain records of risk assessments, mitigation plans, and compliance activities. Develop and implement standard operating procedures for Risk Management, including its regular review and updating as per current regulations and best practices. Support Chief Risk Officer in strategic risk management matters. Qualification & Experience Masters degree in finance, Law, Economics, or a related field; advanced degree preferred. Relevant certifications such as CFA, CAMS, or similar are a plus Minimum 10 years of experience in insurance domain In depth knowledge of insurance sector Strong leadership and organization skills Excellent communication and interpersonal abilities Skills Analytical skills Problem solving skills Data handling expertise Familiarity with risk assessment tools IRDAI Regulatory Knowledge What We Offer Competitive salary Career development opportunities for professional growth and development including training and mentorship programs Recognition as a key member of our leadership team Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Show more Show less
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Description Job Title: Executive Assistant Location : Mumbai Overall, Role Purpose An Executive Assistant is to provide high-level administrative support to senior executives, enabling them to focus on strategic initiatives and key business priorities. By efficiently managing schedules, communications, and administrative tasks, the Executive Assistant ensures that executives can maximize their productivity and effectiveness. Additionally, they serve as a trusted liaison between executives and internal/external stakeholders, maintaining confidentiality, and handling sensitive information with discretion. Overall, the Executive Assistant plays a crucial role in facilitating the smooth operation of the executive office and contributing to the overall success of the organization. Key Responsibilities Coordinate daily calendars of senior managers. Plan appointments and events Act as the point of contact between executives and employees/clients Create regular reports and update internal databases. Make travel arrangements. Respond promptly to managers queries. Facilitate internal communication (e.g. distribute information and schedule presentations) Develop and maintain a filing system. Suggest more efficient ways to run the office and troubleshoot malfunctions. Communicate effectively with global teams, providing updates, insights, and support as needed. Job Requirements - Knowledge And Skills Proven work experience as a Executive Assistant, Executive Administrative Assistant or similar role Excellent organizational skills with an ability to think proactively and prioritize work. Experience exercising discretion and confidentiality with sensitive company information. Knowledge of office procedures Solid experience with office management systems, ERPs, and MS Office Familiarity with online calendars and cloud systems Experience using office equipment, including printers and fax machines. Strong communication skills (via phone, email and in-person) Strong organizational and time-management skills Minimum graduation and additional qualifications as Personal Assistant or Secretary are a plus Job Requirements - Attributes Efficiently handle calendars, schedules, and travel arrangements while prioritizing tasks and meeting deadlines. Communicate effectively with stakeholders, maintaining confidentiality with sensitive information. Proactively solve issues, pay close attention to detail in tasks like report preparation, and adapt to changing priorities. Utilize office software, be adaptable to new technology, and foster positive relationships with colleagues and clients. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Show more Show less
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudential&aposs global expertise in insurance and financial services with HCL Groups experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, Indias first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Specialist - Contact Center (Outbound) to join our Customer Service team in Mumbai. Your Typical Week Might Include The Following Execute and Supervise service outbound campaigns via Call, Voice bot etc. (Welcome Call, Service outbound, Peacetime engagement, etc) Ensure optimal queue management, staffing, and service level achievement. Monitor real-time performance, manage breaks, and ensure adherence to staffing schedules. Conduct regular coaching, huddles, and refreshers. Track service KPIs like Contact rate, AHT, SL, FCR, CSAT/NPS across Outbound Campaigns Maintain SLA for TAT-sensitive campaigns (policy issuance, endorsements, KYC updates). Ensure all outbound activities comply with TRAI regulations, DNC norms, and IRDAI service guidelines. Provide weekly reports on campaign effectiveness and customer feedback trends. Review active campaigns and agent productivity targets. Plan upcoming service campaigns; align with product/service owners. Coordinate with internal and external teams or partners to address customer queries raised during outbound connect. Share outbound performance reports with Contact Center Lead. Use dashboards and live monitoring tools to track agent productivity. Identify performance gaps and implement coaching interventions. Work with WFM, Training, and Quality teams to improve overall efficiency. Review CSAT/NPS feedback and agent-level improvements. You Could Be The Right Candidate If You Have 5-7 years of Outbound contact center management experience in health insurance, general insurance, or financial services industry. Have strong analytical skills to identify trend deviations and pain areas for quick redressal. Have familiarity with CRM systems, ACD systems, and Chat platforms. (Salesforce, Avaya, Genesys, Freshdesk, etc.). Have RTM (real time monitoring) and Campaign management skillsets. Have familiarity with IVR and Dialler queue and skillsets management Possess good knowledge of DNC, TRAI guidelines. Possess analytical ability, people leadership skills and reporting capabilities (Advanced Excel/Power BI basics preferred). Have excellent communication and negotiation skills. Have a bachelors degree from a recognized University. Post graduate degree will be an added advantage. Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Have demonstrated the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing. This could be the gig for you if you Are passionate about bringing truly consumer centric ideas and products into reality and have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your teams contribution output while thinking wing to wing across the organization; to solve for the customer. What Can Make You Extra Special If You Have walked extra mile in solving business problems by adopting offbeat path Proven track record of exceeding Service level expectations from stakeholders. Demonstrate visible leadership supporting colleagues in a diverse, inclusive, and collaborative team environment. Be a team player who is goal orientated, committed, and an advocate and early adopter of change. A proven track record working in complex business environments executing and delivering initiatives across multiple domains, stakeholder groups and technology solutions. We are keen to listen to your story; doesnt matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. If you think this is the one for you, drop in a line with your story at [HIDDEN TEXT] . We are eager to catch-up! Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Show more Show less
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience. To partner us in this mission, we are looking for a talented Manager - Business Analyst As a Business Analyst, your typical week might include the following Create continuous value for the business by conceiving next generation digital experiences Manage health & wellness business requirements in active collaboration with functional representatives Collaborate with Product Managers / Functional owners to formulate product vision, strategy & roadmap Develop in-depth understanding of business processes, articulate use-cases, user-stories & requirement documents / change requests for identified features/ capabilities for applicable platforms and projects Solicit, validate and document business requirements through clear understanding of as-is vs to-be process, document clear acceptance criteria for user stories Lead brainstorming sessions with key stakeholders so that business requirements and opportunities are strategically with a view to create delightful experiences while staying competitive in the market Perform process impact analysis across various platforms, holding an end-to-end view of user journeys Design Business Process Flows, Review with Key functional Stakeholders and Obtain signoff. Facilitate discussions, gather feedback, and ensure the proposed improvements align with the business process objectives. Understand business objectives, processes and products to make educated recommendations Document business process flow diagrams and review with functional stakeholders Identify pain points, bottlenecks, redundancies, delays, errors, or any other areas to enhance the process and dig deeper to uncover the root causes of the identified pain points and inefficiencies Check if the current process complies with relevant regulations and industry standards including legal/ compliance/ data privacy. Use techniques such as flowcharts, BPMN diagrams, or process maps to illustrate the sequence of activities, decision points, inputs, outputs, and the roles involved in applicable business processes Undertake iterations in signed-off Business Process Flow, when required, in collaboration with stakeholders to refine and finalize the next version. Manage stakeholder expectation based on current book of work and capacity, collaborate with key business stakeholders to understand business requirements, contribute to the platform technology roadmap & driving day-to-day prioritization of work on capabilities, while working closely with functional users Ensure that acceptance criteria are defined & met; lead testing in collaboration with functional users including jointly preparation & review of test plan, test cases, user acceptance testing You could be the right candidate if you Understand & craft successful product conceptualization & delivery by synthesizing the intersection of market environment, consumer behavior & business ambition Can empathize well with & understand the motivations of users Have proved expertise in User Research, Processes for creating Personas, Customer Journey Maps & User Flows Understand existing mental models & expectations of users based on contemporary experiences Have an exceptional eye for visual and interaction details Can communicate design decisions effectively Ability to present your design strategy and persuade stakeholders while solving user problems creatively and effectively Ability to act as an indispensable member of the product delivery team throughout all phases of product development Comfortable with Agile/iterative project management methodologies Ability to identify metrics & analytics to track impact of design decision through quantitative data Collaborate & communicate effectively across disciplines such as Technology, Product, Operations, Marketing & Analytics teams to design & implement solutions Have a curious mind; measure what really matters and can design subsequent iterations basis insight Hands on knowledge of behavioral analytics platforms, BI tools and SDLC tracking tools Are passionate about operating interactively This could be the gig for you if you Are passionate about consumer behavior and culture; enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas. Are comfortable progressively iteratively while balancing the need for a minimal level of service a digital asset should provide when a customer engages with it Can identify raw stones and iteratively polish them into shining diamonds. Like to work in a space where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your own output while thinking wing to wing across the organization; to solve for the customer Have 6-8 years of total experience with atleast 3 years domain experience in any of these sectors: health insurance, wellness, payments, financial services ecommerce, insurance core systems, health tech, insure tech tele-sales & non voice customer servicing platforms, loyalty platforms What Can Make You Extra Special You have experience in designing wireframes, UX flows, customer journey maps, conducting usability testing, interpreting feedback and incorporating insights into iterations Its great if you have already read books like Blue Ocean strategy, Measure what matters & Zero to One. Before you saw them mentioned here You have incisive insights about your customers, irrespective of the industry you have worked in You have meaningful certifications in agile and understand the principles beyond the jargon You have real stories to tell about how your team and you challenged convention and took the path less travelled. We are keen to listen to your story; doesnt matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. Location: Mumbai/ Bangalore Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Show more Show less
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudential&aposs global expertise in insurance and financial services with HCL Groups experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, Indias first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Specialist - Contact Center (Inbound & Chat) to join our Customer Service team in Mumbai. Your Typical Week Might Include The Following Supervise Inbound, Service Outbound, and Chat teams for daily operations. Track service KPIs like AHT, SLA, FCR, CSAT/NPS for Inbound, Service outbound and Chat teams Ensure optimal queue management, staffing, and service level achievement. Monitor real-time performance, manage breaks, and ensure adherence to staffing schedules. Conduct regular coaching, huddles, and refreshers. Ensure timely and accurate handling of all customer service queries across touchpoints. Coordinate with Operations, Branch, Claims, Underwriting, Network Hospital, and Tech teams for faster resolution of complex service queries. Act as a bridge between frontline agents and backend processing teams. Act as the first point of escalation for agent or customer concerns. Ensure quality and compliance with call/chat scripts. Use dashboards and live monitoring tools to track agent productivity. Flag and fix issues related to call queues, chat concurrency, and wait times. Identify performance gaps and implement coaching interventions. Work with WFM, Training, and Quality teams to improve overall efficiency. Review CSAT/NPS feedback and agent-level improvements. You Could Be The Right Candidate If You Have 5-7 years of Inbound contact center management experience (call, chat and email process) in health insurance, general insurance or financial services industry. Possess strong analytical skills to identify trend deviations and pain areas for quick redressal. Have familiarity with CRM systems, ACD systems, and Chat platforms. (Salesforce, Avaya, Genesys, Freshdesk, etc.). Have RTM (real-time monitoring) skillsets and familiarity with IVR and Dialler queue and skillsets management Possess analytical ability, people leadership skills and reporting capabilities (Advanced Excel/Power BI basics preferred). Have excellent communication and negotiation skills. Have a bachelors degree from a recognized University. Post graduate degree will be an added advantage. Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Have demonstrated the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing. This could be the gig for you if you Are passionate about bringing truly consumer centric ideas and products into reality and have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your teams contribution output while thinking wing to wing across the organization; to solve for the customer. What Can Make You Extra Special If You Have walked extra mile in solving business problems by adopting offbeat path Proven track record of exceeding Service level expectations from stakeholders. Demonstrate visible leadership supporting colleagues in a diverse, inclusive, and collaborative team environment. Be a team player who is goal orientated, committed, and an advocate and early adopter of change. A proven track record working in complex business environments executing and delivering initiatives across multiple domains, stakeholder groups and technology solutions. We are keen to listen to your story; doesnt matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. If you think this is the one for you, drop in a line with your story at [HIDDEN TEXT] . We are eager to catch-up! Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Show more Show less
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudential&aposs global expertise in insurance and financial services with HCL Groups experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, Indias first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Social Media - Lead to join our Marketing team in Mumbai. Your Typical Week Will Include The Following Managing and growing brand presence on social media platforms like LinkedIn, Instagram, YouTube, and Facebook. Deploying strong platform-specific strategies and driving engagement, reach, and conversion through compelling content and campaigns. Plan and manage social media channels, design campaigns and help build brand identity. Produce witty and engaging content, with good analytical skills. Stay updated with the latest trends and design impactful social media strategy. Collaborate with the design team / social media agency to get the images, videos and posts designed on time. Build a community by engaging the audience with meaningful conversations and responding to their comments. Connect with industry influencers for brand promotions. Monitor brand mentions and promote user-generated content to connect with the audience personally. Analyse social media analytics to measure the performance of the campaigns. Deploy relevant AI tools/technologies and build an organisation wide AI ecosystem, including conversational AI for chat and web/app journeys Conceptualise and plan Influencer led campaigns and UGC for reach and engagement amongst relevant audience You could be the right candidate if you have Master&aposs degree in marketing, Communications or a related field. Minimum of 5 years of experience as a social media manager / specialist Expertise in managing brand pages on LinkedIn, Instagram, YouTube, and Facebook. Knowledge of paid social advertising and campaign optimization. Proficiency with tools like Sprinkler, Meta Business Suite, Creator Studio, Buffer, Hootsuite. Strong copywriting and visual storytelling skills. Excellent communication and time-management abilities This could be the gig for you if you Are passionate about consumer behaviour and culture; enjoy spending time with customers to understand what they want. Have an attentive ear to listen to new ideas. Join hands with other colleagues to solve for the customer. Have the ability and willingness to be hands-on with strong attention to detail. Can work independently and handle multiple concurrent initiatives. Like to work in a culture where everyone can see what others are doing. Take help from others when stuck and encourage others when there are setbacks. Take full responsibility for your teams contribution output while thinking wing-to-wing across the organization. Are passionate about setting up best-in-class capabilities from scratch Location: Mumbai Title: Lead Social Media Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Show more Show less
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudential&aposs global expertise in insurance and financial services with HCL Groups experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, Indias first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Specialist-New Business Issuance to join our Customer Service team in Mumbai. Your typical week might include the following. Monitor issuance of insurance policies across all digital sales journeys, identify breakage in journey and work with technology to complete the onboarding process Monitor regulatory compliance failures (financial loss, reputational loss, ops loss) and work with Compliance function to remediate Develop exception reports to prevent operational leakages, fraud, misuse of processes/ systems and work for remediation Build customer journeys and system requirement for new product launches Work on differentiators for delivering superior customer experience You could be the right candidate if you.. Are passionate about bringing truly consumer centric ideas and products into reality and have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Have 6-8 years of total experience with at least 5+ years of experience in Retail Operations (New Business Issuance). This could be the gig for you if you Are passionate about bringing truly consumer centric ideas and products into reality and have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks What Can Make You Extra Special If You Have walked extra mile in solving business problems by adopting offbeat path Proven track record of exceeding Service level expectations from stakeholders. Demonstrate visible leadership supporting colleagues in a diverse, inclusive, and collaborative team environment. Be a team player who is goal orientated, committed, and an advocate and early adopter of change. A proven track record working in complex business environments executing and delivering initiatives across multiple domains, stakeholder group and technology solutions. We are keen to listen to your story; doesnt matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. If you think this is the one for you, drop in a line with your story at [HIDDEN TEXT] We are eager to catch-up! Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Show more Show less
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudential&aposs global expertise in insurance and financial services with HCL Groups experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, Indias first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Sr. Speciaist - Net Promoter Score (NPS) to join our Customer Service team in Mumbai. Your Typical Week Might Include The Following NPS Program Management with end-to-end ownership of the NPS framework, covering both Transactional NPS (post-service interactions) and Relational NPS (periodic customer surveys). Define survey strategy, frequency, touchpoints, sampling logic, and response tracking. Survey Execution with design and launch of surveys through platforms like SMS, Email, and WhatsApp. Manage survey delivery and efficacy through NPS tools by ensuring ensuring localization, mobile responsiveness, and customer-friendly formats. Analyze NPS results by channel, product, customer segment, geography, and agent. Derive actionable insights from detractor comments and verbatim. Present findings to leadership and cross-functional teams Drive detractor recovery & closure loop initiatives with Servicing touchpoints like Contact Center, Branch, Claims, and Sales teams, and drive improvements. Monitor resolution quality and TAT on detractor recovery. Convert NPS insights into CX improvement plans with business functions. Track progress on identified pain pointswhether tech, process, or people-related. Create and maintain NPS dashboards and reports for senior leadership and regulator IRDAI (if required). Benchmark internal NPS trends against industry/customer experience standards. Identify and build programs for Promoterssuch as testimonials, referrals, and case studies. You Could Be The Right Candidate If You Have 7-8 years of experience with 4-5 years in customer experience in driving NPS, CSAT surveys, VOC programs, driving process re-engineering and quality; in health insurance, general insurance or financial services industry. Familiarity with NPS and CSAT Survey tools prevailing in the market. Familiarity with CRM tools like MS Dynamics, Salesforce, CRM Next, SimpleCRM, etc. Have knowledge of text and customer sentiment analysis and statistical interpretation. Have strong analytical skills to identify trend deviations and pain areas for quick redressal. Have excellent communication and negotiation skills. Have a bachelors degree from a recognized University. Certification in marketing or analytics will be an added advantage. Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Have demonstrated the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing. This could be the gig for you if you Are passionate about bringing truly consumer centric ideas and products into reality and have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your teams contribution output while thinking wing to wing across the organization; to solve for the customer. What Can Make You Extra Special If You Have walked extra mile in solving business problems by adopting offbeat path Proven track record of exceeding Service level expectations from stakeholders. Demonstrate visible leadership supporting colleagues in a diverse, inclusive, and collaborative team environment. Be a team player who is goal orientated, committed, and an advocate and early adopter of change. A proven track record working in complex business environments executing and delivering initiatives across multiple domains, stakeholder groups and technology solutions. We are keen to listen to your story; doesnt matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. If you think this is the one for you, drop in a line with your story at [HIDDEN TEXT] . We are eager to catch-up! Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Show more Show less
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential India Health, we are on a mission to make Indians healthier, while bridging the health protection gap. We are a Zero to One team, committed to build journeys that will truly empathize with the customer and offer a differentiated, bespoke Prudential experience. To partner us in this mission, we are looking for a talented Manager- Group Underwriting As a manager Group Underwriting Management, your typical week might include the following. Design, implement, launch, and manage a customer-centric group underwriting function/ workflow powered by Data & Technology Develop and evolve detailed standard operating procedures for comprehensive and seamless functioning of Onboarding and Underwriting management processes. Build processes and teams with a focus on automation, scalability, and productivity Collaborate with functions including but not limited to Technology, Product & Actuarial, Claims, Compliance, Risk Management, Sales and Finance; represent group Underwriting function in cross-functional implementations Responsible for day in day out group underwriting of new business/renewal. Creation of RFQs , Clearance of quotations as per the group underwriting SOP Creating guidelines or risk mitigation, data collection templates for generating quotations. Working on automating of system generated quotation process and further Iterations and repricing Quick and efficient liaising with Relationship managers, broker partners and the client for the conversion of the quote. Ensuring clearance of day-to-day inward of referred quotations, meeting the desired/promised SLAs Evaluate and arrive right pricing for the quote basis all the levers considered to anticipate and arrest any possible leakages Review evidence on previous claims experience, burning cost, IBNR, coverages opted and other rating factors to arrive on the best possible quotation Effective Communication with relationship managers/Distribution on the rationale adapted Work with the various internal teams as a SPOC of Underwriting in the process of designing workflow for group customers & would be responsible for documenting underwriting requirements Conduct market research/ market requirement study on underwriting practices and availability of products and benefits. Create bundled/package plans for the partners with pricing and coverages in collaboration with Actuarial and claims team Collaborate for system configuration, communications with ops, marketing etc., Able to coordinate and work closely on creating KPI to monitor the group performance. You could be the right candidate if you Postgraduate or Graduate with great understanding of Group health business Have 12-14 years experience of Insurance and at least 6yrs experience in group Underwriting. Understand and able to create innovative plans and packages in the group health space with great inclination towards digital journey, process efficiency and data analytics Understand underwriting operations, workflow and servicing model, smart underwriting nudges for effective quote engine and rating calculator to ensure less leakages You have a knack for motivating fellow underwriters to go the extra mile while supporting other stakeholders Good hands on excel, power query, data analytics, SQL or any other tools Can make informed decisions, swiftly and are adept at creative problem solving; have good judgment and analytical skills Have excellent verbal and written communication skills and strong negotiation skills. Thrive in environments that celebrate co-creation and collaboration. Have high resilience can manage yourself, your teams and your peers when faced with ambiguity or failure. This could be the gig for you if you Are passionate about consumer behaviour and culture; enjoy spending time with customers to understand what they want. Have an attentive ear to listen to new ideas. Join hands with other colleagues to solve for the customer. Like to work in a culture where everyone can see what others are doing. Take help from others when stuck and encourage others when there are setbacks. Take full responsibility for your teams contribution output while thinking wing-to-wing across the organization. Have strong clinical knowledge and clinical decision-making skills Have built best-in-class processes from scratch Are passionate about leveraging digital tools to transform customer experience Location: Mumbai Title: Manager Group Underwriting Reporting to: Senior Manager / Lead Group Underwriting Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Show more Show less
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudential&aposs global expertise in insurance and financial services with HCL Groups experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, Indias first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Lead/Principal Software Engineer to join our Experience team Name in Mumbai. Lead/Principal Software Engineer Note: The title will depend on (1) Experience (2) Expertise and (3) Performance. So the title could be: (Senior Manager) Lead Software Engineer (Asst. Director) Principal Software Engineer Deep technology role Experience: 6 - 15 years. Location: Mumbai Work from office only Job Profile Summary PHI intends to build a cloud-native, microservices-oriented, loosely coupled & open technology platform, which is tightly aligned to health-insurance domain, and built expecting to be reused while anticipating change . The PHI platform will be made up of multiple applications supporting different business functions, which are well-integrated and well-orchestrated. The applications could be COTS (Common-Off-The-Shelf) vendor software, or Prudential Group software capabilities, or software built by in-house PHI engineering team. All applications need to adopt common services, platforms, architectural principles, and design patterns. The right candidate will be accountable to deliver technology artefacts to business stakeholders, in the fastest time possible , with least gaps , best quality , and clarity on how the technology and business requirements can be delivered and tested at pace, with minimal gaps, and best quality. Requirement gaps, change requests, non-integrated journeys, bugs in UAT, NFR failures all these would signal poor quality deliverables by this candidate. We are looking for 4 candidates. Each of them will need on a specific core engineering areas : These candidates will focus on engineering solutions for building core integration layer and platforms stitching all of PHIs applications across customer, distribution, partnerships and core areas. Job Description Deeply understand the long-term architectural direction, with emphasis on reusable components, and the interactions between the various applications. Work with TDMs, BAs, and Solution designers to understand business requirements and engineer technology solutions considering functionality, interoperability, performance, scalability, reliability & availability & other applicable criteria. Design, develop, unit test, and implement software programs for backend systems supporting mobile apps, SDKs, micro-frontends, WhatsApp, and ecosystem partners. Establish standards for platform development. Conceptualize and incorporate reusable development frameworks. Create specifications and detailed plans, write code, own unit, performance, and functional testing, and play an active role in rollout and launch. Work closely with other engineers, designers, R&D, analysts, product managers, and other teams and stakeholders to achieve desired outcomes for the company. Develop open APIs and capabilities required to enable seamless integration across ecosystem partners. Use data-driven insights to guide the development of programs and apps that meet user needs. Develop world-class and reusable platform capabilities as RESTful services with flawless code continuously delivered in production. Follow and contribute to defining and ensuring adherence to architecture and coding standards. Keep up with innovativeness to build world-class propositions using bleeding-edge technologies, frameworks, and best practices to bring differentiation through technology. Who We Are Looking For Technical Skills & work experience: MH: Proven hands-on experience of engineering enterprise grade solutions with overall experience between 7 - 18 years MH: Demonstrated ability to understand technology and architectural strategy & processes & its successful translation into engineering solutions MH: Deep expertise in Java, NodeJS, Python, building scalable, event-driven, and distributed micro-services, enterprise NoSQL databases (e.g., Couchbase), stream-based processing with full actor-model implementation (e.g., Flink, Google Cloud Data Flow), REST API frameworks (e.g., Swagger), enterprise pub-sub frameworks (e.g., Google pub-sub, Kafka), full-duplex secure communication protocols using non-blocking message flows (e.g., WSS). MH: Proficiency in tools like Github (with co-pilot and actions), Build pipelines with relevant technology knowledge, Java, Diverse set of IDEs, Jira, Confluence, Kubernetes, Docker, Google Cloud Platform, Jenkins (Versioning and delivery helper tools), Postman, Websocket client (API development and debug tools). Personal Traits First and foremost, be an exceptional engineer Highest standards of Collaboration & Teamwork are critical to this role Strong communication skills & ability to engagement senior management on strategic plans, leading project steering committees and status updates etc. Excellent problem analysis skills. Innovative and creative in developing solutions Ability and willingness to be hands-on; Strong attention to detail Ability to work independently and handle multiple concurrent initiatives Excellent organizational, vendor management, negotiation, and prioritization skills Education Bachelors in computer science, Computer Engineering or equivalent; Suitable certifications for key skills Language Fluent written and spoken English Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Show more Show less
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudential&aposs global expertise in insurance and financial services with HCL Groups experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, Indias first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Specialist - Contact Center WFM to join our Customer Service team in Mumbai. Your Typical Week Might Include The Following Forecast inbound and outbound call/chat/email volumes based on historical and seasonal trends. Create monthly and seasonal volume forecasts considering health insurance seasonality (renewal months, disease surges, epidemics, etc. impacting claims). Plan staffing needs and shift rosters to ensure Inbound and Outbound process requirements. Ensure optimal queue management, staffing, and service level achievement by creating agent schedules considering call volume patterns, shrinkages (leaves, absenteeism), and campaign spikes. Monitor live service levels across channels and real-time adherence to staffing schedules. Act quickly to rebalance queues, modify break schedules, and escalate if thresholds are breached. Generate daily, weekly, and monthly reports on occupancy, utilization, adherence, AHT, SLA, etc. Track service KPIs like Contact rate, AHT, SL, FCR, CSAT/NPS across Outbound Campaigns Analyze staffing efficiency and recommend optimizations. Analyze variances between forecasted and actual volumes. Use WFM solutions like Genesys WFM, NICE IEX, Verint, or internally developed Excel models. Use dashboards and live monitoring tools to track agent productivity. Prepare reports for leadership on staffing efficiency. Work with Contact Center and other relevant stakeholders to improve overall efficiency. You Could Be The Right Candidate If You Have 5-7 years of experience in Contact Center workforce management role in health insurance, general insurance, or financial services industry. Have knowledge of key Inbound and Outbound Contact center dynamics Have displayed efficiency in creating forecasts and trends Have strong analytical skills to identify trend deviations and pain areas for quick redressal. Have familiarity with CRM systems, ACD systems, and Chat platforms. (Salesforce, Avaya, Genesys, Freshdesk, etc.). Have familiarity with IVR and Dialler queue and skillsets management Hold expertise in NICE, Genesys WFM, Verint, Avaya or similar WFM tools. Have analytical ability and reporting capabilities (Advanced Excel, Power BI, or Tableau, etc.) along with a problem-solving acumen. Have excellent communication skills. Have a bachelors degree from a recognized University. Post graduate degree will be an added advantage. Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Have demonstrated the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing. This could be the gig for you if you Are passionate about bringing truly consumer centric ideas and products into reality and have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your teams contribution output while thinking wing to wing across the organization; to solve for the customer. What Can Make You Extra Special If You Have walked extra mile in solving business problems by adopting offbeat path Proven track record of exceeding Service level expectations from stakeholders. Demonstrate visible leadership supporting colleagues in a diverse, inclusive, and collaborative team environment. Be a team player who is goal orientated, committed, and an advocate and early adopter of change. A proven track record working in complex business environments executing and delivering initiatives across multiple domains, stakeholder groups and technology solutions. We are keen to listen to your story; doesnt matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. If you think this is the one for you, drop in a line with your story at [HIDDEN TEXT] . We are eager to catch-up! Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Show more Show less
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are committed to revolutionizing the health ecosystem by bridging the health protection gap and delivering bespoke, empathetic experiences for our customers by adopting new technologies. As part of our dynamic startup team, we are seeking a Manager, Contracts with proven track record in procurement contracts, particularly in IT and technology domains, to play a pivotal role in supporting our mission of making Indians healthier. From contract negotiations to user experience, you will be supporting to create innovative solutions to complex startup business issues. Contracts Manager *Key Responsibilities* Draft, negotiate, and manage procurement contracts including IT service agreements, software licenses, vendor contracts, and NDAs to support PHIs technology and operational goals. Ensure compliance with applicable regulatory frameworks, including IRDAI guidelines and data protection laws. Develop and maintain standardized templates and tools for procurement contracts to drive efficiency and consistency. Provide strategic advice to internal stakeholders, identifying and mitigating risks while aligning with PHIs business objectives. Collaborate with cross-functional teams, including technology, procurement, and compliance, to address legal and operational needs effectively. Minimum Qualification: i JD, LL.B., or equivalent degree, or equivalent practical experience. Capability to draft contracts in plain English is a must. A minimum of 5 years of in-house experience in procurement contracts, particularly in technology companies or a mix of in-house and law firms. Proven expertise in drafting and negotiating complex, high-value agreements with attention to detail and legal compliance. Superior legal skills and business judgement in areas of responsibility. Preferred Qualities Working knowledge of insurance sector, consumer protection, contracts, and data protection laws in a technology-driven environment. Familiarity with regulatory frameworks such as IRDAI and industry best practices in contract lifecycle management. Proficiency in MS Office Suite and experience with contract management tools. Demonstrated ability to work in a fast-paced, collaborative, and startup-like environment. Location: Mumbai (full time on site role) Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Show more Show less
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience. To partner us in this mission, we are looking for a talented candidate for the role of Technology Solution Designing Note: The title will depend on (1) Experience (2) Expertise and (3) Performance. So the title could be: Solution Designer Senior Solution Designer (Asst. Director) Solution Designer Individual contributor role Experience: 7 - 12 years. Location: Mumbai only Job Profile Summary PHI intends to build a cloud-native, microservices-oriented, loosely coupled & open technology platform, which is tightly aligned to health-insurance domain, and built expecting to be reused while anticipating change . The PHI platform will be made up of multiple applications supporting different business functions, which are well-integrated and well-orchestrated. The applications could be COTS (Common-Off-The-Shelf) vendor software, or Prudential Group software capabilities, or software built by in-house PHI engineering team. All applications need to adopt common services, platforms, architectural principles, and design patterns. The right candidate will be accountable to convert business requirements into detailed and low-level technology requirements, in the fastest time possible, with least gaps, and clarity on how the technology and business requirements can be tested at pace, with minimal gaps, and best quality. Requirement gaps, change requests, non-integrated journeys all these would signal poor quality deliverables by this candidate. Job Description Deeply understand the long-term architectural direction, with emphasis on reusable components, and the interactions between the various applications. Evaluate business requirements and convert them into solution designs considering Functionality, Interoperability, Performance, Scalability, Reliability & Availability & other applicable criteria Identify and evaluate alternative design options and trade-offs to handle both functional and non-functional requirements; Prepare designs that consider current applications & architecture, operating models as well as end target state architecture Responsible for high- & low-level designs of various systems and applications in line with PHI Tech Vision Own the preparation of detailed design specifications to form the basis for development & modification of applications Ensure adoption and implementation of defined solutions; Provide technical expertise to enable the application design & iteration; Collaborate with technical teams to develop and agree system integration plans and review progress Support change programs/ project through technical plans & application of design principles that comply with enterprise and solution architecture standards Lead governance forums required to create harmony in application designs Identify & document application/ integration components for recording in a suitable EA tool; Recommend and implement improvements to this processes/ tool(s) Ensure that Extensions and additions to the defined designs are undertaken frequently in line with ever evolving business and technology landscape but go through rigorous vetting processes. Ensure that the collaborative nature of capabilities such as design and engineering is coupled with tight governance around non-negotiables like security, availability and performance. Who We Are Looking For Technical Skills & work experience: MH: Health Insurance product company/GCC/HealthTech experience (), or IT services company with Health Insurance (TCS, HCL, Infosys, etc.) vertical, or Health Insurance company (e.g. ABHI, Star, Icici Lombard, Care, etc), or Health Insurance Ecosystem vendors (Medi Assist, Doc Online, etc). MH: Proven experience as a Technology solution leader with overall experience between 8 - 18 years MH: Proven ability with UML (Unified Modelling Language) should be able to come up with sequence diagrams, activity diagrams, state diagrams, etc. MH: Demonstrated ability to understand business strategy & processes & its successful translation into technology low level design MH: Excellent knowledge of modern design patterns like CQRS, SAGA, etc., including micro-services, etc. Keywords 1st level: solution architect, domain architect, solution designer, cloud designer, digital designer. Keywords 2nd Level Good to Have: SH: Deep End-to-End Architecture understanding, including Enterprise Java Stack, Front-End technologies, mobile applications (Android and iOS), Middleware, Databases (SQL & No SQL), Data Warehouses, RESTful APIs, Pub-Sub. SH: Experienced in streaming technology or frameworks such as Kafka SH: Deep understanding of Enterprise Integration and Messaging Patterns, SOA Governance practices. CH: Familiar with one or more Architecture Frameworks (e.g. TOGAF etc.) WH: Good understanding of DevOps Personal Traits First and foremost, be an exceptional builder of great people Highest standards of Collaboration & Teamwork are critical to this role Strong communication skills & ability to engagement senior management on strategic plans, leading project steering committees and status updates etc. Excellent problem analysis skills. Innovative and creative in developing solutions Ability and willingness to be hands-on; Strong attention to detail Ability to work independently and handle multiple concurrent initiatives Excellent organizational, vendor management, negotiation, and prioritization skills Education Bachelors in computer science, Computer Engineering or equivalent; Suitable certifications for key skills Language Fluent written and spoken English Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Show more Show less