Assistant Manager - CBI - Field

Job Description As a member of the collections team at Spocto, you will play a crucial role in managing in-house team leaders and overseeing vendor management at the location level. Your responsibilities will involve controlling the portfolio in terms of physical collections and CRR indicators in the external domain. You will be responsible for generating reports to track the field team's performance and liaising with other departments to enhance team efficiency. Additionally, you will manage allocation strategy, capacity planning, span of control, and provide in-house staff training on the company's products and services. Your role will also entail planning, addressing operational challenges, and implementing effective problem-solving strategies. Furthermore, you will analyze team performance, implement corrective measures for improvement, ensure quality controls are in place, handle customer escalations and complaints, and collaborate with other departments for effective resolution. Your proficiency in computer literacy, including internet usage, email communication, MS Excel, MS PowerPoint, and presentation skills, will be essential for coordinating effectively with various departments to address queries and concerns. Requirements - Graduation is mandatory for this position. - Prior experience in handling field teams, including Team Leaders and Agents, is required. - Proficiency in computer skills, including internet usage, email communication, MS Excel, MS PowerPoint, and presentation abilities. - Ability to efficiently coordinate with other departments to resolve queries and ensure smooth operations.,