3.0 - 7.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Field Collections Manager at Spocto, your role involves managing in-house Team Leaders and vendor management at the location level. You will be responsible for controlling the portfolio in terms of physical collections and CRR indicators in the external domain. Your key responsibilities will include: - Managing the allocation strategy, capacity planning, Span of control, and training in-house staff about products and services. - Analyzing team performance and providing corrective action for improvement. - Ensuring proper quality controls on the set process. - Handling customer escalation and complaints management in coordination with other departments. - Providing training and developme...

Posted 1 day ago

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Assistant Manager - CBI - Field Spocto

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

Job Description As a member of the collections team at Spocto, you will play a crucial role in managing in-house team leaders and overseeing vendor management at the location level. Your responsibilities will involve controlling the portfolio in terms of physical collections and CRR indicators in the external domain. You will be responsible for generating reports to track the field team's performance and liaising with other departments to enhance team efficiency. Additionally, you will manage allocation strategy, capacity planning, span of control, and provide in-house staff training on the company's products and services. Your role will also entail planning, addressing operational challenge...

Posted 3 months ago

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