Customer Support Associate- Voice process

Job Description

Job Description: Key Responsibilities: Respond to customer inquiries via email, phone, chat, or social media in a timely and professional manner. Resolve product or service issues by clarifying complaints, determining the cause, and offering appropriate solutions. Provide accurate, valid, and complete information by using the right tools and resources. Escalate unresolved issues to appropriate internal teams and follow up to ensure resolution. Maintain records of customer interactions and transactions. Identify customer needs and help them navigate products or services. Participate in training and development activities to improve product knowledge and customer service skills. Provide feedback to the team to help improve processes and the customer experience. Requirements: High school diploma or equivalent; college degree preferred. 1+ year of experience in a customer support or client-facing role. Excellent verbal and written communication skills. Ability to multitask, prioritize, and manage time effectively. Tech-savvy and comfortable using customer service software, databases, and tools. Strong problem-solving skills and attention to detail. Positive attitude and a passion for helping others. Preferred Qualifications: Experience with CRM systems like Zendesk, Salesforce, or Freshdesk. Knowledge of the company’s industry and products. Job Types: Fresher, Contractual / Temporary Contract length: 5 months Pay: ₹14,000.00 - ₹20,000.00 per month Benefits: Provident Fund Schedule: Day shift Morning shift Rotational shift Language: English (Preferred) Hindi (Preferred) Work Location: In person