1319 Freshdesk Jobs - Page 4

About Role: We are looking for a skilled and service-oriented Technical Support to provide remote and on-site assistance to our internal users. The ideal candidate will be the first point of contact for IT-related issues, offering support for hardware, software, operating systems, networking, and communication tools. In addition, the role includes IT inventory management and vendor coordination. This position is critical to ensuring smooth day-to-day IT operations across the organization. Key Responsibilities: Provide remote technical support to internal users for IT hardware, software, and system-related queries. Troubleshoot and resolve issues related to Windows operating systems, basic Li...

About Luna: Luna is building the most intelligent, science-driven smart ring in the world. We operate at the intersection of physiology, behavior, and technology, creating wearables that go beyond metrics—into actionable insights and real-world wellness improvements. Backed by a rapidly growing global user base, advanced hardware and sensors, and a next-gen sensing platform, Luna is building the world’s most advanced LifeOS. Location: Gurgaon (Onsite from office) About the role : We are hiring a Product Manager who will own CX systems, AI-first automation, and operational workflows across the startup. This role is divided into a focus on Customer Experience (improving user resolution speed, ...

About WadzPay WadzPay, founded in 2018 in Singapore, is a leading global blockchain-based payments technology provider committed to driving financial inclusion and revolutionizing the virtual asset landscape. The company offers a secure, efficient, and transparent SaaS platform for payment solutions catering to both businesses and consumers. WadzPay collaborates with international payment companies, banks, and fintechs to enable virtual asset-based transaction processing, custody, and settlement. Their operations span across Asia Pacific, the Middle East, Africa, Europe, and the Americas. Role Description WadzPay is seeking a highly experienced and results-driven Manager – Payment Card Opera...

Exp. 6 - 7 Years | New Delhi, India Key Responsibilities Lead and mentor the customer support team. Build and improve support processes for faster issue resolution. Handle client escalations and ensure customer satisfaction. Track and improve performance metrics like response time and CSAT. Work with product and operations teams to resolve recurring issues. Train team members on product knowledge and customer handling. Requirements Graduate in any discipline (MBA preferred). 6+ years in customer support, with at least 3 years in a leadership role. Strong communication, leadership, and problem-solving skills. Experience with CRM/ticketing tools like Freshdesk, Zendesk, or HubSpot. Industry ex...

At NOT Drones Innovations Pvt. Ltd. , we’re pioneering the future of aerial robotics with drones that are proudly Made in India , engineered for performance, serviceability, and innovation. As we expand our B2C product base , we’re looking for a Customer Success Manager to ensure each drone buyer has a smooth, informed, and delightful post-purchase journey. Key Responsibilities Serve as the primary contact for customers after purchase, ensuring a positive onboarding experience. Guide customers on product setup, usage best practices, safety, maintenance, and feature walkthroughs. Resolve customer queries through ticketing tools like Freshdesk, Perplexity Software, or similar platforms. Coordi...

We’re Hiring: Voice & Email Process Analyst / Coordinator (OP2 GCC) Location: Onsite – Hyderabad Shift: Rotational (Day/Night, including weekends & holidays) Experience: 2–4 years in BPO / Customer Support Apply - Click Here Are you passionate about delivering world-class customer support across voice and email channels? Do you have the skills to analyze workflows, coach teams, and drive process excellence? If yes, we’d love to connect with you! Key Responsibilities: Lead and support a blended team handling voice and email queries Monitor SLAs (AHT, CSAT, FCR, TAT) and drive performance Analyze workflows, optimize processes, and implement improvements Handle escalations, root cause analysis,...

Job Description: WFx Coordinator Position Title: Workforce Experience Coordinator (WFx Coordinator) Job Overview: A WFx Coordinator oversees new employees' integration into the organization. They create thorough programs, hold orientation sessions, and offer assistance to facilitate the transition for new employees and they are first point of contact for our internal and external employees/resource as they reach out with any concerns, questions, issues, or information that they have with regards to the many areas of their employment with BCforward including, but not limited to, Human Resources requests, application & system issues as well as payroll questions to highlight the main topic area...

About the Role: We’re looking for a Product Manager with 3-5 years of experience to help drive product-led growth across our platform. You’ll own the product roadmap, collaborate cross-functionally, and optimize product features through data-driven decisions and experimentation. If you have experience with backend systems, platform integration, web & app products, and CRM tools (e.g. Zoho, Freshdesk, LeadSquared), we want to hear from you! Key Responsibilities: Own product roadmap and growth strategy to drive 10X growth. In order to do this, you will have to continuously measure your KPIs and improvise based on strategic data-driven decisions. Conduct A/B tests and analyze data to optimize u...

About Frido : Frido is a pioneering company in the orthotic consumer product space, dedicated to delivering innovative and high-quality products that improve the quality of life for our customers. We are driven by our mission to blend science, comfort, and style in every product we design. About the Role: We are looking for a proactive and empathetic Customer Support Executive – Social Media to manage customer interactions across our digital channels. You will be the first point of contact for resolving queries, addressing complaints, and ensuring that every customer has a positive brand experience. Key Responsibilities Monitor and respond to customer queries, comments, and complaints across...

L2 Infrastructure Support Engineer (Cloud & System Monitoring) Company: Forest Lake Technologies Pvt. Ltd. Location: Noida Sector-126, India Work Timing: 12:30 PM – 9:30 PM IST About the Role: Forest Lake Technologies is seeking a skilled L2 Infrastructure Support Engineer to join our Noida (Sector-126) office. The role involves monitoring and supporting system and cloud infrastructure, ensuring stability and uptime, and handling incident resolution. Familiarity with Google Cloud Platform (GCP) is a strong plus. Key Responsibilities: • Provide L2 support for systems and cloud infrastructure. • Monitor servers, applications, and cloud infra to ensure performance and availability. • Debug, tro...

Role Overview: This role ensures the reliable performance, security, and integration of enterprise platforms including CRM, LMS, and SIS. Then role combines expertise in system administration, cloud infrastructure, and cybersecurity with a strong focus on educational technology. Key responsibilities include managing SSO authentication (SAML, OAuth), API integrations, familiarity with AI-based workflow automation tools and compliance with data privacy standards. The administrator supports platform optimization, middleware configuration, and lifecycle management of IT systems. Proficiency in help desk tools and user support workflows ensures timely resolution of technical issues. This role is ...

Role Overview: This role will manage and optimize CRM, LMS, ERP, and SIS platforms to support institutional operations and student success. The role ensures customization of SaaS products, secure authentication via SSO protocols (e.g., SAML, OAuth) and enforces data compliance and integrity. Key responsibilities include managing platform integrations using APIs, webhooks, and middleware, with a strong focus on interoperability standards such as LTI (Learning Tools Interoperability), OneRoster, and Ed Fi. The lead also coordinates system downtimes and oversees robust backup and disaster recovery processes. Strong technical expertise, data awareness, familiarity with AI-based workflow automati...

Who are we? We’re a UK based technology and service company who provide support functions to our sister company BresBet. What would you do? In this role, you’ll provide support to the BresBet Compliance and Customer Services Team. The most crucial bit of the job is to protect both the company and our customers from harm. You’ll be exposed to a wide range of operational compliance (Anti-Money Laundering, Social Responsibility, Fraud and Risk Management) so it’s a real chance to get a very broad experience in this area. Here’s a bit more detail on what you’ll do: · Review and monitor new accounts, financial transactions and activity patterns; · Review and process withdrawal requests from our c...

Amura’s Vision We believe that the most under-appreciated route to releasing untapped human potential is to build a healthier body, and through which a better brain. Billions of healthier brains, sitting in healthier bodies, can solve problems that defy solutions today — including existential threats. This will make the world richer beyond imagination and lead us into a new renaissance, with deeper intellect, less acrimony, and a kinder outlook on life. We find this vision exhilarating — and we’re building this future as quickly as possible. Role Overview We are seeking a Tech Lead (5–7 yrs experience) to design, build, and scale the technology foundation for our Support Excellence function ...

Who we are : Money. A subject that’s always on our mind. We go through a rollercoaster of emotions when it comes to money. That’s why at Jupiter, our mission is to enable people to improve their relationship with money. We are a financial services platform that leverages technology to offer our customers seamless and user-friendly products related to banking, loans, and investments. So whether it’s a savings account, credit cards, investment and payments, it's all on Jupiter. We also help users cut through the banking jargons, offer smart insights based on spending and provide users with a range of new age features to enable and make sense of their finances. Our journey so far: Jupiter was f...

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do… We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find an...

About Zyla ( www.zyla.in ) Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, Godrej, Jindal Steels, DHL, Tata Steel, AstraZeneca, Pfizer. Care implemented by Zyla spans across medical, physical and mental health needs, and powered by a complete in-house team of Doctors and experts as well as our proprietary AI engines - Athena, Lea and Iris. The care starts with a detailed health risk assessment of the ...

Exp. 6 - 7 Years | New Delhi, India Key Responsibilities Lead and mentor the customer support team. Build and improve support processes for faster issue resolution. Handle client escalations and ensure customer satisfaction. Track and improve performance metrics like response time and CSAT. Work with product and operations teams to resolve recurring issues. Train team members on product knowledge and customer handling. Requirements Graduate in any discipline (MBA preferred). 6+ years in customer support, with at least 3 years in a leadership role. Strong communication, leadership, and problem-solving skills. Experience with CRM/ticketing tools like Freshdesk, Zendesk, or HubSpot. Industry ex...

Job Title: Customer Support (Email process) Department Name: Operations Experience required: 1-3 Years Minimum Qualification: Graduate Location : Gurgaon Job Summary: The Operations Associate, Customer Service will be a key player in ensuring our customers receive outstanding support while contributing to the efficiency and effectiveness of our internal operations. This role involves direct interaction with customers to resolve inquiries, troubleshoot issues, and provide information, alongside supporting various operational tasks that enhance the overall customer experience and business flow. The ideal candidate will possess a strong blend of customer service acumen, problem-solving skills, ...

About the Company BricknBolt is a managed marketplace providing construction services. We are category creators and front-runners in space. We are solving one of the most complex business problems and creating an ecosystem of trust for the Stakeholders - Customers, Construction professionals, and Material vendors. Construction has been a highly unorganized and severely tech-deficit industry globally. We are just not trying to organize but disrupt the industry completely using technology and process - creating the playbook for the industry. Indian real estate is earmarked to be a $650 billion market in 2025 and a $1 trillion worth sector in 2030. With 85%+ construction still unorganized in In...

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform empowering 100,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp. 400+ Crore WhatsApp messages exchanged yearly between businesses and users via AiSensy Trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more Businesses drive 25–80% of revenues using AiSensy Backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors The Opportunity Work with a dynamic, fast-growing team obsessed with customer happiness. G...

About Mama & Peaches Mama & Peaches is a baby and kids lifestyle brand bringing conscious comfort and joyful design to modern parenting. We’re building a brand that connects deeply with young parents - one thoughtful product and conversation at a time. We’re now looking for a Customer Experience & Sales Associate who’s not just a support executive, but a brand ambassador. Someone who will own the customer journey end-to-end, drive conversions, and solve problems with empathy and initiative. If you're someone who believes every chat is a chance to connect, and every order is a relationship - this is your spot. What You’ll Own - Be the voice of Mama & Peaches across WhatsApp, calls, emails, DM...

Who are we? We’re a UK based technology and service company who provide support functions to our sister company BresBet. What would you do? In this role, you’ll provide support to the BresBet Compliance and Customer Services Team. The most crucial bit of the job is to protect both the company and our customers from harm. You’ll be exposed to a wide range of operational compliance (Anti-Money Laundering, Social Responsibility, Fraud and Risk Management) so it’s a real chance to get a very broad experience in this area. Here’s a bit more detail on what you’ll do: · Review and monitor new accounts, financial transactions and activity patterns; · Review and process withdrawal requests from our c...

Job Description – Non-Voice Process ExecutivePosition Title: Non-Voice Process ExecutiveDepartment: Operations / Customer SupportLocation: [Insert Location] Employment Type: Full-time /Contract Key Responsibilities:Handle customer queries and support requests via email, chat, or ticketing tools. Maintain and update customer records, databases, and logs accurately. Perform data entry, verification, and validation tasks as per process requirements. Analyze customer issues and provide appropriate solutions or escalate as needed. Adhere to quality standards, process guidelines, and turnaround times (TAT). Coordinate with internal teams to resolve customer issues or fulfill requests. Maintain con...

Job Title: SaaS Customer Support (US phone support mandatory) Company: RunLoyal Location: India,Coimbatore (Remote/Hybrid) Type: Full-time About RunLoyal RunLoyal is a leading SaaS platform revolutionizing the pet care industry, empowering pet businesses to streamline operations, increase revenue, and deliver world-class customer experiences. We are passionate about building innovative solutions and helping pet care providers thrive. As part of our growing global team, we are expanding our customer operations in India to provide round-the-clock support for our U.S.-based customers. Role Overview We are looking for Customer Service Associates (International Voice Process) to join our India te...