410 Freshdesk Jobs - Page 4

In today’s digital-first economy, work-from-home jobs have become a preferred choice for professionals, homemakers, students, and job seekers. Particularly in cities like Chandigarh , where education levels are high and internet connectivity is strong, the demand for genuine work-from-home jobs without investment is growing rapidly. Whether you’re a fresher, a college student, a homemaker, or someone who lost a job during a career break, there are plenty of legitimate remote jobs in Chandigarh that require no registration fee or upfront investment . This guide will help you explore verified opportunities that you can pursue right from your home. Why Choose Work from Home Jobs Without Investment? ✅ No risk of scams or fake promises ✅ Ideal for beginners or freshers ✅ Flexible work timings ✅ Requires only basic skills ✅ Great option for part-time income or full-time freelancing Top 12 Genuine Work from Home Jobs in Chandigarh Without Investment Here’s a list of legitimate and investment-free online jobs you can start today. Freelance Content Writing Suitability: Freshers, students, homemakers Skills Required: Good command over English, research ability Job Description: Writing blogs, articles, website content, or product descriptions SEO keyword integration Proofreading and editing Platforms: Freelancer.com ContentMart LinkedIn CareerCartz Earnings: ₹5,000 – ₹30,000/month Online Tutoring Jobs Suitability: College students, teachers, graduates Skills Required: Subject expertise and communication skills Subjects In Demand: Maths, Science, English, Coding, Economics Popular Platforms: Vedantu TutorMe Chegg Superprof Earnings: ₹200 – ₹800/hour Investment Needed: None Data Entry Jobs Suitability: Beginners, typists, housewives Skills Required: Fast and accurate typing, basic computer literacy Job Roles: Form filling Spreadsheet updates Document formatting Trusted Platforms: Clickworker CareerCartz Indeed (with “remote” filters) Earnings: ₹10,000 – ₹25,000/month Investment: 100% free Virtual Assistant Jobs Suitability: Multi-taskers, organized individuals Skills Required: Time management, email handling, scheduling Tasks Include: Managing calendars Answering emails Handling basic admin tasks Platforms To Explore: Belay Zirtual Upwork Earnings: ₹8,000 – ₹30,000/month Online Customer Support (Chat/Email) Suitability: Freshers, graduates, good communicators Skills Required: English fluency, typing, empathy Industries Hiring: E-commerce IT companies SaaS startups Tools Used: Zendesk, Freshdesk, Zoho CRM Earnings: ₹10,000 – ₹25,000/month Shifts Available: Day & night shifts Also Read: Top Work from Home Jobs in Chandigarh Hiring in 2025 Affiliate Marketing Suitability: Students, bloggers, influencers Skills Required: Digital marketing knowledge, social media How It Works: Promote products via links Earn commission on sales or leads Platforms To Join: Amazon Associates ClickBank ShareASale Earnings: ₹5,000 – ₹50,000/month (based on performance) Social Media Management Suitability: Social media savvy users Skills Required: Content creation, scheduling, analytics Responsibilities: Managing Instagram/Facebook pages Engaging with followers Running ad campaigns (optional) Platforms For Jobs: Fiverr Freelancer LinkedIn Earnings: ₹5,000 – ₹20,000/month Tools: Canva, Buffer, Hootsuite YouTube Video Captioning & Subtitling Suitability: Language experts, college students Skills Required: English listening, typing, grammar Job Role: Listen to audio or videos Convert speech to text accurately Tools: YouTube Studio Subtitle Edit Rev.com Earnings: ₹200 – ₹1000/hour or per project Transcription Work Suitability: Typists, good listeners Skills Required: Listening, grammar, fast typing Industries Hiring: Medical Legal Educational Legit Platforms: GoTranscript Rev TranscribeMe Earnings: ₹10,000 – ₹35,000/month Graphic Designing (Freelance Projects) Suitability: Creative individuals, students in design Skills Required: Creativity, knowledge of design tools Tools To Learn: Adobe Illustrator Photoshop Canva Figma Platforms To Start: 99Designs Upwork Freelancer Earnings: ₹5,000 – ₹50,000/month (based on clients) Blogging or Niche Website Writing Suitability: Writers, hobbyists, entrepreneurs Skills Required: SEO, writing, marketing basics How It Works: Start a blog or contribute to others Earn via Google AdSense or sponsored content Earnings: ₹3,000 – ₹50,000/month Investment: Optional for own blog, 100% free if freelancing Remote Internships (Stipend-Based) Suitability: Students & recent graduates Skills Required: Depends on internship domain (HR, Sales, Tech, etc.) Platforms Offering Internships: Internshala LetsIntern CareerCartz Internship Section Earnings: ₹2,000 – ₹15,000/month (stipend-based) Top Companies Offering Work from Home Jobs in Chandigarh (2025) Tata Consultancy Services (TCS) – Customer support and admin roles Wipro & Tech Mahindra – Data entry and process outsourcing Amazon – Chat support and virtual customer service Zoho Corporation – Remote sales and product support Vedantu & Byju’s – Online teaching and mentor roles Cactus Communications – Editing and writing roles Upwork & Freelancer.com – For freelancers across design, writing, and IT Local startups in Chandigarh – Such as Jugnoo, Pumpkart, and Trantor Tech Also Read: Work from Home Jobs in Ahmedabad for Freshers and Students How to Identify Genuine Work from Home Jobs (Avoiding Scams) Follow these tips to ensure you’re only applying to legitimate, no-investment jobs : ✅ Apply through trusted platforms like CareerCartz, LinkedIn, Internshala ❌ Never pay any registration fee or security deposit ✅ Check company reviews on Glassdoor or Google ✅ Ask for official offer letters and contracts ❌ Avoid jobs that promise “₹50,000 in a week” with no work Basic Requirements To Start Working From Home A laptop or desktop computer Stable internet connection Headphones (for teaching or support roles) Communication tools like Zoom, Google Meet Workspace with minimal distractions Skill Development Resources (Free & Paid) Google Digital Garage – Basics of Digital Marketing HubSpot Academy – CRM & Inbound Sales Canva Design School – Graphic Design Coursera & Udemy – Technical and creative skills YouTube – Free tutorials for anything! Best online courses How CareerCartz Helps You Find Work From Home Jobs 🏠 Daily updated remote job listings ✅ Verified employers only 🎓 Internships and fresher-friendly roles 📝 Resume building and career guidance articles 🔍 Filters for work-from-home, part-time, and student jobs Visit the CareerCartz Work from Home Jobs Section to explore opportunities today! Conclusion – Work from Home Jobs in Chandigarh Without Investment There’s no shortage of genuine work-from-home jobs in Chandigarh without investment . With the right skills and a bit of effort, you can easily start earning from home without spending a rupee on training or applications. From content writing to online teaching, virtual assistance to customer service—every job listed here is 100% legitimate and beginner-friendly. Stay away from scams, focus on building skills, and apply only through trusted portals like CareerCartz . Start your remote career today from the comfort of your home and open up a world of new possibilities. FAQs – Work from Home Jobs in Chandigarh Without Investment Can I find a real work-from-home job in Chandigarh without paying any money? Yes, there are many legitimate remote jobs that require no investment. Use trusted platforms like CareerCartz to find them. What are the best work-from-home jobs for beginners? Content writing, data entry, customer support, and virtual assistant roles are ideal for beginners. How much can I earn from work-from-home jobs in Chandigarh? Depending on the role and hours, you can earn anywhere from ₹5,000 to ₹50,000 per month. Are these jobs full-time or part-time? Both full-time and part-time roles are available, especially in freelance or internship formats. Is it safe to work remotely without signing any agreement? It’s always better to have a written contract or an official offer letter from the employer. How can I avoid job scams asking for registration fees? Avoid jobs that ask for upfront payments. Always verify the company and apply through trusted job portals. Do I need to be tech-savvy to get a remote job? Not necessarily. Many roles like writing, data entry, and customer service only require basic computer knowledge. Can I get work-from-home jobs as a student in Chandigarh? Yes, many companies offer internships and part-time jobs that are ideal for college students. Are there any government-approved platforms for remote work? While most platforms are private, portals like CareerCartz and the NCS (National Career Service) list verified job opportunities. Can homemakers restart their careers with work-from-home jobs? Absolutely. Flexible jobs like virtual assistance, content writing, and online tutoring are great options for homemakers. Related Posts: Work from Home Jobs in Chandigarh for Freshers and College Students Top 10 Remote Customer Service Jobs You Can Start Today The Pros and Cons of Working Remote Data Entry Jobs How to Land Your First Remote Entry-Level Job: Tips and Tricks How to Thrive in Remote Customer Service Jobs: Tips for Success Best Remote Customer Success Jobs You Can Work From Anywhere Top Remote Front End Developer Jobs Hiring in 2025 Top 10 Work from Home Jobs in Delhi Hiring Now Show more Show less

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing 400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors The Opportunity: Work with a dynamic and enthusiastic team passionate about delivering exceptional customer experiences. Learn the inner workings of a startup and grow alongside the company. Get hands-on experience building and optimizing systems, processes, and workflows. Collaborate directly with founders, sharing insights and receiving valuable feedback. Be part of a growth-stage brand with a clear path to becoming a future leader. Responsibilities: Customer Interaction: Handle customer inquiries across multiple channels, including phone, email, live chat, and social media. Product Assistance: Provide accurate information about products and services, handle complaints, process orders, and manage returns. Troubleshooting: Resolve product-related issues promptly and effectively, ensuring high customer satisfaction. Customer Records: Maintain and update customer records with detailed and accurate information based on interactions. Product Knowledge: Develop an in-depth understanding of the company’s offerings to deliver accurate and helpful support. Performance Goals: Collaborate with the support team to meet and exceed customer service performance metrics. Feedback Analysis: Gather and analyze customer feedback, coordinating with product and technical teams to improve the overall user experience. Process Improvement: Assist in creating and refining customer support tools and processes to enhance efficiency and satisfaction. Qualifications: A minimum of 3 years of experience in customer support or a related field.(preferably in a B2B SaaS environment). Strong communication skills and a customer-centric mindset. Proficiency in customer support software (e.g., Zendesk, Freshdesk, Livechat) and CRM tools Customer-focused and empathetic, with a strong drive to deliver top-notch support experiences. Why Join Us? Work in a supportive and innovative environment that encourages personal and professional growth. Be part of a company that values customer satisfaction as its core priority. Enjoy the opportunity to lead and contribute to impactful projects in a growing organization. Ready to make a difference in the customer journey? Join us as a Senior Customer Support Executive and be the voice that represents our brand! Show more Show less

Position Overview: As a part of our Customer Success team at MProfit, you will be a crucial part of our mission to ensure all our customers’ success and satisfaction. You will interact with our diverse customer base, assisting them with inquiries, resolving issues, and ensuring they have a positive experience using our wealth-tech solutions. You will independently manage the end-to-end ticket management process: ticket assignment, closure, responses, and issue resolution. Key Responsibilities: 1. End-to-End Ticket Management: ● Independently handle customer support tickets from initial contact through resolution, ensuring timely and effective communication and issue resolution. ● Prioritize and escalate tickets to meet customer expectations and service level agreements (SLAs). ● Continuously monitor ticket queues to identify trends, common issues, and opportunities for process improvement. 2. Cross-Functional Collaboration: ● Collaborate closely with other departments, to ensure alignment on customer needs, product updates, and service offerings. ● Serve as a subject matter expert on customer issues and feedback, providing insights and recommendations to inform product development and strategic decision-making. 3. Responding to Customer Inquiries: ● Monitor and manage the support email inbox. ● Respond promptly to customer inquiries, requests, and complaints via email. ● Provide accurate, clear, and helpful information to address customer concerns and resolve issues. 4. Handling Customer Feedback: ● Acknowledge and address customer feedback, suggestions, and complaints received via email. ● Document and categorize customer feedback for analysis and reporting purposes. ● Advocate for customer needs and contribute insights for product or service improvements based on feedback trends. 5. Maintaining Communication Standards: ● Adhere to company communication guidelines and standards for email correspondence. ● Ensure professional and courteous language in all interactions with customers. ● Manage email communication volume effectively to maintain response time targets and customer satisfaction. 6. Issue Resolution: ● Respond promptly to customer inquiries and complaints, demonstrating empathy, patience, and a commitment to finding solutions that exceed expectations. ● Escalate complex issues to appropriate stakeholders while maintaining ownership and accountability for timely resolution. ● Document all interactions and resolutions in our helpdesk ticketing systems to maintain accurate records and facilitate knowledge sharing within the organisation Qualifications: ● Bachelor's degree in a relevant field or equivalent work experience. ● 3+ years of experience in a non-voice (email preferred) customer support role. ● Strong understanding of financial technology and SaaS platforms. ● In-depth knowledge of financial products, services and industry regulations. Familiarity with various financial instruments such as stocks, bonds, mutual funds, derivatives, and other investment instruments. (Would be a plus) ● Exceptional written communication skills in English. ● Problem-solving skills with the ability to analyze and resolve complex issues along with a customer-centric mindset. ● Proficiency in setting up, using, and managing help-desk software and ticketing systems like Freshdesk, Zendesk, Zoho Desk etc. ● Strong organizational and time management skill Show more Show less

About the Role: We are looking for a seasoned L2 Technical Support Specialist to join the CargoMate team at Hapag-Lloyd. CargoMate is our innovative port call optimization solution, providing real-time cargo operation insights directly from container vessels. As part of the L2 Support team, you will be the key liaison between ship crew members and technical teams, helping ensure the smooth functioning of mobile and web applications onboard. Key Responsibilities: Respond to support messages and resolve issues raised by ship crew teams in a timely manner Utilize Mobile Device Management (MDM) tools to roll out policies, push updates, and manage devices remotely Handle SIM card provisioning and manage connectivity through global network providers; be aware of potential connectivity challenges at sea Communicate effectively with crew members to diagnose and resolve application issues onboard Identify and troubleshoot local network challenges or outages due to lack of partner coverage Troubleshoot hardware peripherals such as OTG cables, USB drives, and charging problems Collaborate with stakeholders and technical teams to ensure issue resolution and knowledge sharing Maintain and update Standard Operating Procedures (SOPs) for recurring issues Track and document known issues with service providers across geographies Perform root cause analysis using device logs, crew feedback, and error reports Prepare concise issue summaries for L3 escalations with supporting evidence Maintain accurate and timely updates in ticketing systems, including logs, user feedback, and issue resolution status Provide regular updates to internal teams and escalate unresolved issues as needed Required Skills: Ability to support application installation, updates, and configuration management on mobile devices (Android/iOS) Proficiency in MDM platforms such as Hexnode MDM, Microsoft Intune etc. Understanding of network configurations, particularly TCP/IP, Wi-Fi, VPN, APN Knowledge on operating systems like Windows, Linux and their scripts Knowledge of using remote support tools like TeamViewer, AnyDesk etc. Working knowledge of bug tracking tools like ServiceNow, Jira, Freshdesk, Zendesk Experience reproducing issues in emulated or physical test environments Troubleshooting issues based on server error logs Ability to synthesize data from multiple sources (logs, user feedback, error messages) to identify root causes Nice to Have: Previous experience in the maritime or logistics sector Crew Management systems Knowledge of BAPLIE Show more Show less

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform built on Official WhatsApp Business APIs . We empower 100,000+ businesses and 7,000+ partners —including ISVs, resellers, and affiliates—to scale their engagement and revenue through advanced automation and communication solutions. Recognized as Meta's Emerging Partner of the Year 2023 and CTWA Partner of the Year 2024 , AiSensy is one of India's fastest-growing B2B SaaS startups . 100,000+ Businesses Onboarded : Trusted by businesses across India and beyond. ₹4000+ Crores Revenue Driven : Enabling real results through WhatsApp-led engagement over the last 3.5+ years. About the Role – Partner Support Executive We are looking for a Partner Support Executive who will serve as the first line of support for AiSensy’s partners, ensuring high-quality service, quick resolution of technical and operational issues, and a seamless onboarding experience. You’ll work closely with internal teams to resolve issues, maintain SLAs, and deliver a consistently strong partner experience. Key Responsibilities Partner Query Support Respond to partner queries via email, live chat, or ticketing systems like Freshdesk or Intercom. Maintain strong First Response Time (FRT) and meet chat acceptance SLAs . Service Excellence Ensure CSAT scores of 95%+ by delivering timely, accurate, and empathetic support. Maintain high-quality written communication with typing speeds of 70+ words per minute . Partner Onboarding & Integration Guide partners through the onboarding process and assist with dashboard integrations. Understand the unique business use cases of partners and deliver tailored support solutions. Cross-Team Collaboration Work with Product, Tech, and Sales teams to resolve escalations and improve the partner experience. Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases. Must-Have 2–4 years of experience in partner or customer support roles (preferably in SaaS/B2B setups). Strong understanding of APIs, Webhooks , and third-party integration workflows. Proficiency with tools like Freshdesk, Zendesk, Intercom , or similar platforms. Excellent verbal and written communication skills. Good to Have Prior experience in SaaS customer success or technical support. Familiarity with CRMs and automation tools. Experience collaborating with internal tech and onboarding teams. Perks & Benefits Be the voice of India’s fastest-growing WhatsApp API platform to its partner ecosystem. Collaborate closely with cross-functional teams and leadership. Exposure to international partner operations and real-time WhatsApp integrations. Why Join AiSensy? Fast-Growing Environment : Work in a high-paced, dynamic setup that prioritizes ownership, learning, and impact. Global Exposure : Collaborate with WhatsApp’s global teams and join exclusive partner events. Create Real Impact : Help 100,000+ businesses achieve tangible outcomes through automation and smart engagement. Learn, Solve, Grow : Gain hands-on experience in technical integrations, client support, and strategic onboarding. Learn More About Us YouTube Demo – Watch Now Partnership Model Explore here Website: https://m.aisensy.com YouTube: AiSensy YouTube Channel LinkedIn: AiSensy LinkedIn Instagram: @aisensy_official Show more Show less

Job Title: Customer Support Representative Location: Gurugram (Work from Office) Department: Customer Support Work Schedule: Monday to Saturday Job Description: We are looking for 2 dynamic Senior Customer Support Executive to join our team in Gurgaon. This role will focus on managing customer onboarding, addressing client escalations, gathering feedback, and supporting customer success initiatives. The ideal candidate will possess strong communication and technical background. Key Responsibilities: Handle customer queries via calls and emails ensuring timely resolutions and client satisfaction. Build strong relationships with clients by providing proactive support and addressing their needs efficiently. Utilize customer support tools to manage escalations, track queries, and ensure timely follow-ups. Collaborate with internal teams to resolve technical challenges and escalate complex issues when required. Regularly collect customer feedback to identify improvement areas and drive customer support. Qualifications: 1-2 years of relevant experience in customer relationship management, client servicing, or technical support roles preferred. Strong verbal and written communication skills in English. Proficiency in using customer support or CRM tools for managing client relationships. A background in tech support, networking, or cybersecurity is bonus. Problem-solving mindset with a customer-first approach. Freshers with a strong technical foundation and excellent communication skills are welcome to apply. Requirements Requirements: Bachelor's degree in any discipline (Technical background preferred) 1–2 years of experience in customer support, client servicing, or a technical support role (Freshers with strong communication and technical skills may apply) Excellent verbal and written communication skills in English Proficiency with CRM or customer support tools (e.g., Zoho CRM, Freshdesk, HubSpot) Strong problem-solving ability and a customer-first mindset Ability to handle client queries and escalations effectively via email and phone Comfortable working in a fast-paced environment and managing multiple customer interactions Basic understanding of technical concepts or prior exposure to networking/cybersecurity is a plus Team player with the ability to collaborate across departments Willingness to work from the Gurgaon office (Work from Office only) Availability to work Monday to Saturday Show more Show less

Role & Responsibilities: KRA Handling Inbound Support tickets and solving the queries to the User’s satisfaction Handling Inbound Support Chats and solving the queries to the User’s satisfaction Reporting bugs/issues flagged by the Users to the Product team Following defined SLAs for Customer Support KPI Average First Response time on support tickets Average resolution time Rating provided by the Users High Customer Satisfaction Score High NPS Score Key Skills Required: Good Communication skills Video creation skills, good to have Knowledge of Excel, Support tools like Freshdesk etc good to have Why GoComet? GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibility solutions to revolutionize the trillion-dollar logistics sector. At GoComet, we are revolutionizing the logistics sector one day at a time, and every team member is committed to making it a reality. We're seeking individuals who embody our core values, character, and attitude. While we recognize that skills can be developed with the right mindset and learnability, we prioritize those who share our philosophy. Our recruitment processes reflect this belief. Look no further if you're looking for a diverse, talented, and vibrant workplace that recognizes and rewards hard work. We're ambitious, fast-paced, and unafraid to experiment, fail, learn, and ultimately succeed. This is us! Join our team if you share our culture and values. We're an equal-opportunity employer. We welcome qualified applicants from all races, colors, religions, sexes, nationalities, sexual orientations, gender identities, and abilities. We are hiring for multiple positions. For any queries, feel free to write to careers@gocomet.com Know more about us: www.gocomet.com https://www.youtube.com/watch?v=YxGt9ZCkaA8 https://youtu.be/jv9cAsgenSE https://www.youtube.com/watch?v=Er0dHqxaaXc https://youtu.be/0ql1eCVhiWA Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹600,000.00 per year Benefits: Health insurance Schedule: Day shift Application Question(s): What is your current CTC? What is your expected CTC? Rate yourself in Aptitude out of 10 Are you willing to relocate to Mumbai? Education: Bachelor's (Required) Experience: Customer support: 1 year (Required) Chat support: 1 year (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person

Job Description Position : Senior Business Analyst. Experience : 3+ years. Location : Chennai. Company : Coderz Vision Technology. Job Type : Full-Time. About company :. Coderz Vision Technology is a leading software development company dedicated to tackling complex IT challenges. In today's competitive landscape, IT stands as the cornerstone for companies aiming to thrive and expand in the market. Recognizing the crucial need for robust software and mobile development solutions, we have assembled an exceptional team to address all IT demands. The surge in digital marketing is easily recognizable across both B2B and B2C sectors, prompting us to establish comprehensive teams in website development, web application development, mobile app development, UX/UI designing, and digital marketing. Our approach involves close collaboration with companies to tackle real-world issues and fulfil customer needs effectively. Job Overview We are looking to hire a business analyst to join our dynamic team. Your main tasks will include performing end to end delivery of projects like detailed requirements analysis, documenting processes, and performing user acceptance testing. To succeed in this role you should have a natural analytical way of thinking and be able. to explain difficult concepts to nontechnical users. Responsibilities Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Documenting and communicating the results of your efforts. Effectively communicating your insights and plans to cross-functional team members and management. Gathering critical information from meetings with various stakeholders and producing useful reports. Working closely with clients, technicians, and managerial staff. Providing leadership, training, coaching, and guidance to junior staff. Allocating resources and maintaining cost efficiency. Ensuring solutions meet business needs and requirements. Performing user acceptance testing. Managing projects, developing project plans, and monitoring performance. Updating, implementing, and maintaining procedures. Prioritizing initiatives based on business needs and requirements. Serving as a liaison between stakeholders and users. Managing competing resources and priorities. Monitoring deliverables and ensuring timely completion of projects. Requirements A bachelor's degree in Engineering or related field or an MBA. A minimum of 3+ years of experience in business analysis or a related field. Must have experience in Scrum management. Experience in Quality Analysis would be an added advantage. Exceptional analytical and conceptual thinking skills. The ability to influence stakeholders and work closely with them to determine acceptable solutions. Advanced technical skills. Must have experience in managing projects in Agile methodology. Excellent documentation skills. Fundamental analytical and conceptual thinking skills. Experience creating detailed reports and giving presentations. Competency in Microsoft applications including Word, Excel, and Outlook. Very good knowledge of project management tools like JIRA, ADO,.ServiceNow, Zoho or Freshdesk. A track record of following through on commitments. Excellent planning, organizational, and time management skills. Experience leading and developing top-performing teams. A history of leading and supporting successful projects. (ref:hirist.tech) Show more Show less

About Radin Health Radin Health is a leading Healthcare SaaS company transforming the radiology landscape through innovative, AI-powered solutions. Our platform empowers imaging centers and teleradiology practices with integrated Radiology Information Systems (RIS), PACS, Voice Recognition (Dictation AI), Patient Engagement tools, and Revenue Cycle Management workflows. We are passionate about improving the speed, accuracy, and intelligence of diagnostic imaging operations. Join us in reshaping the future of healthcare technology. Position Summary We are seeking a dynamic and experienced Director of Customer Support to lead our customer-facing support team. This role is critical in ensuring a world-class service experience for our clients, who include radiology groups, imaging centers, and healthcare providers. You will oversee all aspects of our call center and support operations, ensuring timely resolution of technical and user issues, driving proactive support initiatives, and leading a team focused on continuous improvement, customer satisfaction, and operational excellence. Key Responsibilities Leadership & Strategy Define and execute the customer support vision aligned with company growth and product evolution. Build, mentor, and lead a high-performance team of support agents, leads, and managers. Champion a culture of accountability, empathy, and continuous learning. Establish, track, and improve key performance indicators (KPIs), including First Response Time, Time to Resolution, and Customer Satisfaction Score (CSAT). Customer Success & Engagement Serve as the final point of escalation for complex or high-impact client issues. Build trusted relationships with key B2B clients in the radiology sector. Partner with account management, onboarding, and sales to ensure client retention and satisfaction. Collect and synthesize customer feedback to inform product development and training needs. Operations & Technology Manage and optimize ticketing workflows, knowledge base content, self-service tools, and AI/chatbot implementations. Oversee the use and configuration of tools such as Jira Service Management, Intercom, Zendesk, or Freshdesk. Design and enforce escalation protocols, incident management plans, and SLA compliance. Implement automation strategies and process improvements to reduce support burden and improve responsiveness. Cross-Functional Collaboration Work closely with engineering, QA, and product teams to resolve bugs, guide prioritization, and represent the voice of the customer. Align with compliance and security officers to maintain HIPAA, SOC2, and data privacy adherence across all client interactions. Data-Driven Management Monitor and report on support center performance, client trends, and root-cause analysis of recurring issues. Present regular support insights and recommendations to the executive team. Use dashboards and analytics to proactively identify at-risk accounts and training gaps. Required Skills & Experience 8+ years in customer support or client services roles, with at least 3 years in a leadership capacity (preferably in SaaS or healthcare IT). Deep understanding of the radiology ecosystem, including PACS, RIS, HL7/FHIR workflows, and B2B healthcare partnerships. Proven success in managing a support center or technical support team in a SaaS environment. Strong command of cloud infrastructure (AWS/Azure/GCP), networking basics, database systems, and API integrations. Experience with ITIL practices, support operations frameworks, and automation tools. Outstanding communication, conflict resolution, and stakeholder management skills. Preferred Qualifications Bachelor’s or Master’s in Computer Science, Healthcare Informatics, Business, or related field. Experience supporting radiology groups, imaging centers, or teleradiology practices. Familiarity with HIPAA, SOC2, and data governance policies. Background in implementing or overseeing AI-enhanced customer support platforms. What Sets You Apart You’ve built or scaled a support operation from the ground up or through high-growth stages. You speak both “tech” and “customer” fluently—and know how to translate between them. You care deeply about quality, accountability, and customer empathy—and it shows in how your teams serve and lead. Why Join Radin Health? Be part of a mission-driven company that’s improving lives through smarter radiology. Collaborate with innovative, passionate, and driven professionals across healthcare and tech. Lead transformative change in a company that values transparency, agility, and excellence. Show more Show less

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description We are looking for a seasoned Techno-Functional Candidate with deep domain expertise in Customer Success / Customer Support. As a Lead – Business Systems Services, you will be responsible for bridging the gap between business needs and technical solutions. You will collaborate with cross-functional teams to design scalable solutions, ensure seamless tool adoption, and deliver high-impact outcomes in the CX domain. Key Responsibilities Partner with CX business stakeholders to gather, understand, and document functional and technical requirements. Translate business needs into clear, actionable solution designs for product, engineering, and QA teams. Query, analyse, and interpret data to derive insights and inform strategic decisions. Work closely with developers and QA to validate and deploy solutions that meet stakeholder expectations. Lead or participate in requirement walkthroughs, sprint planning, and user acceptance testing (UAT). Create process maps, functional specifications, and data flow diagrams to support solution design. Configure CX applications (such as Freshdesk, Salesforce, or ServiceNow), create custom workflows, set up automations, and manage settings based on business needs. Design and implement integrations using webhooks, API calls, or third-party automation tools. Use tools like Postman to test APIs, validate payloads, troubleshoot errors, and support integrations. Drive continuous improvement initiatives across tools, workflows, and data pipelines. Maintain thorough documentation of all solutioning activities, configurations, and business decisions. Provide mentorship to junior team members and contribute to building a high-performance CX systems function. Qualifications 7–10 years of experience in techno-functional roles supporting Customer Success / Support / CRM / ITSM domains. Strong business analysis and stakeholder engagement skills; proven ability to define and document functional specs. Proficiency in SQL for data querying, validation, and trend analysis. Hands-on experience with CX platforms such as Salesforce, Freshdesk, ServiceNow, Zendesk, etc. Ability to configure applications, build workflows, and manage custom automations to meet business requirements. Experience working with APIs and integrations, including the use of webhooks, custom scripts, or middleware tools. Proficiency in using Postman or similar tools for testing and validating REST APIs. Familiarity with Agile/Scrum methodologies and tools like JIRA, Confluence, or similar. Proven ability to create process flows, write BRDs/FRDs, and contribute to technical solution design. Excellent written and verbal communication; ability to influence stakeholders across business and IT. Preferred Qualifications Exposure to AI/ML-powered CX solutions or analytics tools (e.g., dashboards, reporting). Understanding of data integration platforms and automation tools (e.g., Workato, Zapier). Background in process optimization or managing support improvement programs is a plus. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description We are looking for a seasoned Techno-Functional Candidate with deep domain expertise in Customer Success / Customer Support. As a Lead – Business Systems Services, you will be responsible for bridging the gap between business needs and technical solutions. You will collaborate with cross-functional teams to design scalable solutions, ensure seamless tool adoption, and deliver high-impact outcomes in the CX domain. Key Responsibilities Partner with CX business stakeholders to gather, understand, and document functional and technical requirements. Translate business needs into clear, actionable solution designs for product, engineering, and QA teams. Query, analyse, and interpret data to derive insights and inform strategic decisions. Work closely with developers and QA to validate and deploy solutions that meet stakeholder expectations. Lead or participate in requirement walkthroughs, sprint planning, and user acceptance testing (UAT). Create process maps, functional specifications, and data flow diagrams to support solution design. Configure CX applications (such as Freshdesk, Salesforce, or ServiceNow), create custom workflows, set up automations, and manage settings based on business needs. Design and implement integrations using webhooks, API calls, or third-party automation tools. Use tools like Postman to test APIs, validate payloads, troubleshoot errors, and support integrations. Drive continuous improvement initiatives across tools, workflows, and data pipelines. Maintain thorough documentation of all solutioning activities, configurations, and business decisions. Provide mentorship to junior team members and contribute to building a high-performance CX systems function. Qualifications 7–10 years of experience in techno-functional roles supporting Customer Success / Support / CRM / ITSM domains. Strong business analysis and stakeholder engagement skills; proven ability to define and document functional specs. Proficiency in SQL for data querying, validation, and trend analysis. Hands-on experience with CX platforms such as Salesforce, Freshdesk, ServiceNow, Zendesk, etc. Ability to configure applications, build workflows, and manage custom automations to meet business requirements. Experience working with APIs and integrations, including the use of webhooks, custom scripts, or middleware tools. Proficiency in using Postman or similar tools for testing and validating REST APIs. Familiarity with Agile/Scrum methodologies and tools like JIRA, Confluence, or similar. Proven ability to create process flows, write BRDs/FRDs, and contribute to technical solution design. Excellent written and verbal communication; ability to influence stakeholders across business and IT. Preferred Qualifications Exposure to AI/ML-powered CX solutions or analytics tools (e.g., dashboards, reporting). Understanding of data integration platforms and automation tools (e.g., Workato, Zapier). Background in process optimization or managing support improvement programs is a plus. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Job description Job Description: Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing 1.Provide help and advice to customers using DrinkPrime's protocols or services; 2. Communicate courteously with customers; 3. Handle customer complaints/inquiries or requests; 4. Keep accurate records of discussions or correspondence with customers; 5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; 6. Finding ways to measure customer satisfaction and improve services. What we need in you.. 1. Experience in working on ticketing tools like - Freshdesk, Zendesk, etc. 2. Experienced in Calls & Emails 3. Good to have chat experience (Optional) 4. Excellent English communication skills 5. Strong sense of customer empathy 6. Creativity and a good sense of humour will be an added advantage Job Type: Full-time Pay: ₹250,000.00 - ₹350,000.00 per year Ability to commute/relocate: HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Work Location: In person

Key Responsibilities: ● Serve as the first point of contact for all technical queries from internal teams. ● Resolve technical issues effectively and within defined SLA/TAT. ● Log, track, and manage issues via the company's ticket management system (e.g., Freshdesk, Zendesk, Jira, or similar). ● Provide timely status updates to users regarding open issues and resolutions. ● Collaborate with development, QA, and operations teams for complex issue resolution. ● Conduct basic root cause analysis and escalate issues to appropriate departments if required. ● Maintain documentation of common issues and resolutions for building a robust knowledge base. ● Suggest process improvements for ticket resolution efficiency and user satisfaction. ● Participate in regular team meetings and technical discussions to stay updated with system changes and new features. ● Provide basic testing support using tools like Selenium, Python scripts, or others if required. ● Train and guide users on minor technical troubleshooting when needed. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Provident Fund Shift: Day shift Work Location: In person

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Overview of the role: As a Lead Software Engineer, you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this. You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, have a good eye for analysis and a mind that can think outside the box, we want to talk to you. Responsibilities: - Lead teams to deliver scalable, low latency, and cost-efficient solutions to different product teams. - Drive solutions and implementation leveraging different open source distributed systems and deliver a complete product. - Build innovative solutions from scratch and liaise with architects and engineers from other product teams to build solutions and drive adoption. - Elicit quality attributes of the system as well as create criteria metrics for the product to establish the success of achieved metrics - Implement and support compliance of self and team to Freshworks compliance and information security processes. Requirements: - 6-9 years of prior experience - Advanced understanding of OOPS - Knowledge of SDLC (Software Development Lifecycle) - Experience of working in an Agile environment - Ability to design for scale and performance - Ability to do peer code reviews - Solid problem-solving skills - Experience with hands-on programming - Expertise in data structures and algorithms Qualifications - Degree in Computer Science or equivalent practical experience - Experience with large-scale systems - Intermediate knowledge of Ruby on Rails - Prior experience with AWS - Experience with open-source projects - Experience troubleshooting in a SaaS environment with an assertive deployment schedule Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies - from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Role Overview: We’re seeking a dynamic Specialist in Product Adoption who excels at driving impactful customer engagements through webinars, tailored training sessions, and compelling content development. You will play a key role in accelerating product adoption and maximizing customer success. Key Responsibilities: Webinar Management: Plan, develop, and deliver engaging and impactful webinars designed to accelerate customer product adoption and enhance user proficiency. Content Development: Create high-quality, informative, and user-friendly webinar content, presentations, and educational resources tailored to customer segments and personas. Tailored Customer Onboarding: Provide customized onboarding experiences, offering strategic insights and best practices to ensure immediate and ongoing product value realization. Product Training & Enablement: Deliver clear, interactive product training sessions for IT administrators and end-users, ensuring comprehensive understanding and maximized adoption. Proactive Customer Support: Identify and address customer challenges proactively, collaborating cross-functionally to resolve issues swiftly and ensure seamless user experiences. Cross-team Collaboration: Work closely with Product, Customer Success, Sales, and Enablement teams to continuously refine adoption strategies, ensuring alignment and effectiveness. Qualifications Qualifications: Demonstrated experience conducting impactful webinars and developing webinar content is mandatory. Prior experience in customer onboarding, product adoption, training, or a similar role. Strong communication and presentation skills, capable of conveying technical concepts clearly to diverse audiences. Technical proficiency, including: ITIL certification or equivalent knowledge of IT service management. Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with APIs and identity management systems like Active Directory. Excellent problem-solving abilities, with a proactive approach to identifying and mitigating customer challenges. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Overview of the role: As a Lead Software Engineer, you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this. You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, have a good eye for analysis and a mind that can think outside the box, we want to talk to you. Responsibilities: - Lead teams to deliver scalable, low latency, and cost-efficient solutions to different product teams. - Drive solutions and implementation leveraging different open source distributed systems and deliver a complete product. - Build innovative solutions from scratch and liaise with architects and engineers from other product teams to build solutions and drive adoption. - Elicit quality attributes of the system as well as create criteria metrics for the product to establish the success of achieved metrics - Implement and support compliance of self and team to Freshworks compliance and information security processes. Requirements: - 6-9 years of prior experience - Advanced understanding of OOPS - Knowledge of SDLC (Software Development Lifecycle) - Experience of working in an Agile environment - Ability to design for scale and performance - Ability to do peer code reviews - Solid problem-solving skills - Experience with hands-on programming - Expertise in data structures and algorithms Qualifications - Degree in Computer Science or equivalent practical experience - Experience with large-scale systems - Intermediate knowledge of Ruby on Rails - Prior experience with AWS - Experience with open-source projects - Experience troubleshooting in a SaaS environment with an assertive deployment schedule Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Role Overview: We’re seeking a dynamic Specialist in Product Adoption who excels at driving impactful customer engagements through webinars, tailored training sessions, and compelling content development. You will play a key role in accelerating product adoption and maximizing customer success. Key Responsibilities: Webinar Management: Plan, develop, and deliver engaging and impactful webinars designed to accelerate customer product adoption and enhance user proficiency. Content Development: Create high-quality, informative, and user-friendly webinar content, presentations, and educational resources tailored to customer segments and personas. Tailored Customer Onboarding: Provide customized onboarding experiences, offering strategic insights and best practices to ensure immediate and ongoing product value realization. Product Training & Enablement: Deliver clear, interactive product training sessions for IT administrators and end-users, ensuring comprehensive understanding and maximized adoption. Proactive Customer Support: Identify and address customer challenges proactively, collaborating cross-functionally to resolve issues swiftly and ensure seamless user experiences. Cross-team Collaboration: Work closely with Product, Customer Success, Sales, and Enablement teams to continuously refine adoption strategies, ensuring alignment and effectiveness. Qualifications Qualifications: Demonstrated experience conducting impactful webinars and developing webinar content is mandatory. Prior experience in customer onboarding, product adoption, training, or a similar role. Strong communication and presentation skills, capable of conveying technical concepts clearly to diverse audiences. Technical proficiency, including: ITIL certification or equivalent knowledge of IT service management. Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with APIs and identity management systems like Active Directory. Excellent problem-solving abilities, with a proactive approach to identifying and mitigating customer challenges. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Role Overview: We’re seeking a dynamic Specialist in Product Adoption who excels at driving impactful customer engagements through webinars, tailored training sessions, and compelling content development. You will play a key role in accelerating product adoption and maximizing customer success. Key Responsibilities: Webinar Management: Plan, develop, and deliver engaging and impactful webinars designed to accelerate customer product adoption and enhance user proficiency. Content Development: Create high-quality, informative, and user-friendly webinar content, presentations, and educational resources tailored to customer segments and personas. Tailored Customer Onboarding: Provide customized onboarding experiences, offering strategic insights and best practices to ensure immediate and ongoing product value realization. Product Training & Enablement: Deliver clear, interactive product training sessions for IT administrators and end-users, ensuring comprehensive understanding and maximized adoption. Proactive Customer Support: Identify and address customer challenges proactively, collaborating cross-functionally to resolve issues swiftly and ensure seamless user experiences. Cross-team Collaboration: Work closely with Product, Customer Success, Sales, and Enablement teams to continuously refine adoption strategies, ensuring alignment and effectiveness. Qualifications Qualifications: Demonstrated experience conducting impactful webinars and developing webinar content is mandatory. Prior experience in customer onboarding, product adoption, training, or a similar role. Strong communication and presentation skills, capable of conveying technical concepts clearly to diverse audiences. Technical proficiency, including: ITIL certification or equivalent knowledge of IT service management. Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with APIs and identity management systems like Active Directory. Excellent problem-solving abilities, with a proactive approach to identifying and mitigating customer challenges. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Job Description – Digital Transformation and Automation Lead About the Role - Drive the digital backbone of a growing commercial real-estate group. - You’ll prototype, test and ship automations that save our teams > 10 hours/week in the first 90 days Total Experience - 2-3 years Availability ~40 hrs/week, 4 days on-site, 1 day remote Core Responsibilities 1. Systems Audit & Consolidation – unify Google Workspace tenants, rationalise shared drives. 2. Database & CRM Build-out – design, deploy, and maintain occupant tracker and a lightweight CRM; migrate legacy data. 3. Automation & Integration – link CRM, Google Sheets, and Tally using Apps Script/Zoho Flow/Zapier. 4. Process Documentation – own the internal wiki; keep SOPs and RACI charts current. 5. Dashboards & Reporting – craft Looker Studio boards for collections, projects, facility KPIs. 6. User Training & Support – deliver monthly clinics; teach teams how to use G Suite, ChatGPT to improve productivity 7. Security & Compliance – enforce 2FA, backup policies, basic network hygiene. 8. Vendor Co-ordination – liaise with Zoho, Tally consultants, ISP/MSP vendors; manage small capex items. Required Skills & Experience Domain Skill Level Workspace & Security ★ LAN/Wi-Fi basics & device hardening Core Automation & Low-Code ★ Apps Script or Zoho Creator/Flow; REST APIs & webhooks Core ★ Workflow bridges (Zapier / Make / n8n) Core • Cursor, Loveable, or similar AI-driven low-code tools Bonus Data Extraction & Integrations ★ Document AI / OCR stack for PDF leases (Google DocAI, Textract, etc.) Core ★ Tally Prime ODBC/API Core CRM & Customer-360 ★ End-to-end rollout of a CRM (Zoho/Freshsales) (migration, custom modules) Core • Help-desk tooling (Zoho Desk, Freshdesk) Bonus Analytics & Reporting ★ Advanced Google Sheets (ARRAYFORMULA, QUERY, IMPORTRANGE) and Looker Studio dashboards Core • Data-warehouse concepts (BigQuery/Redshift) for unified customer view Bonus Programming & Scripting ★ Python or Node.js for lightweight cloud functions / ETL Core ★ Prompt-engineering & Gen-AI APIs (OpenAI, Claude) for copilots Core Project & Knowledge Management • Trello (or equivalent Kanban) Bonus ★Notion / Google Sites for wiki & SOPs Core Soft Skills ★ Clear documentation & bilingual (English/Hindi) training; stakeholder comms Core Compensation - 40 – 50 k p.m Show more Show less

The work-from-home (WFH) culture has transformed the employment landscape, offering flexibility, comfort, and a better work-life balance. With Chandigarh emerging as a growing IT and startup hub, more companies are offering remote roles that cater to both freshers and experienced professionals. As we move into 2025, several high-demand industries and Work from Home Jobs in Chandigarh roles are actively hiring remote employees in the Chandigarh region. Whether you’re a job seeker looking for full-time remote employment or a freelancer exploring flexible options, this guide is your comprehensive source for the top work-from-home jobs in Chandigarh hiring in 2025. Why Work from Home Jobs Are on the Rise in Chandigarh Key Reasons For The Boom In Remote Jobs: Cost savings for businesses and employees alike Access to a larger talent pool beyond geographic limitations Growing startup ecosystem in and around Chandigarh Better productivity with remote collaboration tools like Zoom, Slack, Trello, etc. Increased demand for IT, content, and customer service outsourcing Top Work from Home Jobs in Chandigarh Hiring in 2025 Content Writers and Copywriters Demand: High Industries hiring: Media, E-commerce, EdTech, Marketing Agencies Responsibilities: Writing blog posts, articles, website content, and product descriptions SEO optimization of web content Research and fact-checking Skills Required: Excellent written English SEO and keyword research Adaptability to different content styles Salary Range: ₹2.5 – ₹6 LPA Digital Marketing Executives Demand: Very High Industries hiring: Startups, IT Services, Digital Agencies, Healthcare, Real Estate Responsibilities: Managing SEO/SEM campaigns Social media strategy and execution Email marketing and analytics In-Demand Tools: Google Analytics SEMrush HubSpot Canva Salary Range: ₹3 – ₹8 LPA Graphic Designers Demand: High Industries hiring: Creative Agencies, E-commerce, Social Media Firms, SaaS Responsibilities: Creating visuals for ads, social media, websites, and presentations Designing brand identity elements Tools: Adobe Photoshop, Illustrator Figma, Canva Salary Range: ₹2.5 – ₹7 LPA Customer Support Executives (Voice & Non-Voice) Demand: Stable and Growing Industries hiring: E-commerce, Telecom, Banking, IT Support, SaaS Key Features: Shifts available (24/7 support model) Chat, email, and voice support roles Skills Needed: Communication skills Patience and empathy CRM tools knowledge (Freshdesk, Zoho, etc.) Salary Range: ₹2 – ₹5.5 LPA Online Tutors and Educators Demand: Skyrocketing Industries hiring: EdTech companies, freelance tutoring platforms Subjects In Demand: Math Science Coding IELTS/TOEFL preparation Foreign Languages (German, Spanish, etc.) Tools: Zoom, Google Meet, Microsoft Teams Teaching platforms like Vedantu, Byju’s, and WhiteHat Jr. Salary Range: ₹3 – ₹10 LPA or ₹300–₹1000/hour Also Read: Work from Home Jobs in Ahmedabad for Freshers and Students Web Developers Demand: Very High Industries hiring: IT Services, SaaS Companies, Freelance Platforms Tech Stack: Frontend: HTML, CSS, JavaScript, React Backend: Node.js, PHP, Django CMS: WordPress, Shopify Skills Required: Problem-solving ability Understanding of UI/UX Salary Range: ₹4 – ₹12 LPA Virtual Assistants (VAs) Demand: High among small businesses and solopreneurs Industries hiring: Real estate, e-commerce, consultancy firms Responsibilities: Calendar management Email handling Data entry Appointment scheduling Tools: Asana, Trello, Notion, Zoom, Google Workspace Salary Range: ₹2 – ₹4.5 LPA Freelance Translators and Transcriptionists Demand: Niche but growing Industries hiring: Media, Publishing, Legal, Medical Languages In Demand: Hindi, Punjabi, Marathi, Tamil, Bengali Foreign languages like German, French, Mandarin Tools: Grammarly, SDL Trados, Rev Salary Range: ₹250–₹1000/hour (project-based) Data Entry & Remote Admin Roles Demand: Steady Industries hiring: E-commerce, HealthTech, BPOs Responsibilities: Data compilation and formatting Report generation Back-end office tasks Skills Needed: MS Office Suite Attention to detail Salary Range: ₹1.8 – ₹3.5 LPA Social Media Managers Demand: Explosive Growth Industries hiring: Influencers, Startups, Brands, Digital Media Responsibilities: Planning and posting content across platforms Community management Influencer collaboration and paid ad setup Key Platforms: Instagram, LinkedIn, YouTube, Facebook, Twitter Salary Range: ₹3 – ₹7 LPA Top Companies Hiring Remote Workers in Chandigarh (2025) Tata Consultancy Services (TCS) – Digital and customer support roles Tech Mahindra – IT and backend operations Wipro – Remote HR and process roles Trantor Software – Web development and DevOps Edureka – Online training and support Cactus Communications – Content and editorial roles Upwork, Freelancer, Fiverr – For freelancers across multiple domains Byju’s, Vedantu, Unacademy – Online teaching roles Zoho and Freshworks – Tech support and customer success Local Chandigarh startups like Pumpkart, Jugnoo, and Zebronics also offer remote positions Skills That Make You a Great Fit for Work from Home Jobs Time management Self-discipline Strong communication (verbal and written) Tech-savviness (Zoom, project management tools, Google Drive) Proactive problem solving How To Find Work From Home Jobs In Chandigarh CareerCartz Job Portal – Updated daily with remote listings LinkedIn – Use the “Remote” filter and follow Chandigarh-based companies Naukri.com & Indeed – Trusted Indian job platforms AngelList & Internshala – Best for startups and internships Freelancer Sites – Fiverr, PeoplePerHour, Toptal Tips to Succeed in a Remote Job Set up a dedicated workspace Stick to a fixed schedule Communicate regularly with your team Use productivity tools like Notion or Todoist Keep learning – enroll in courses on Coursera or Udemy Conclusion – Work from Home Jobs in Chandigarh As we embrace 2025, the demand for work-from-home jobs in Chandigarh continues to surge. Whether you’re a recent graduate, a stay-at-home parent, or someone looking to pivot your career, remote jobs provide an exciting opportunity to grow professionally from the comfort of your home. Stay updated, upgrade your skills, and explore CareerCartz regularly to land the best remote job suited for you! FAQs – Work from Home Jobs in Chandigarh What are the most in-demand work-from-home jobs in Chandigarh in 2025? Content writing, digital marketing, web development, and online tutoring top the list. Are work-from-home jobs legitimate in Chandigarh? Yes, many reputed MNCs and startups offer legitimate remote opportunities. Do remote jobs pay well? Absolutely. Pay depends on your skill level, job role, and experience. Tech and marketing roles pay particularly well. Can freshers get work-from-home jobs? Yes. Many companies hire freshers for entry-level roles in customer support, writing, data entry, and social media. What qualifications do I need for a remote job? It varies by job role. For most roles, a graduate degree plus relevant skills (e.g., SEO, coding, or communication) is sufficient. How can I avoid work-from-home job scams? Always apply through trusted portals like CareerCartz, LinkedIn, or official company websites. Avoid paying any registration fee. Are there part-time work-from-home jobs available in Chandigarh? Yes. Part-time and freelance jobs are available in tutoring, writing, design, and virtual assistant work. Which companies offer the best remote work culture in India? TCS, Zoho, Freshworks, and Tech Mahindra are known for their robust remote policies. What is the typical hiring process for remote jobs? Online application → Resume screening → Virtual interview(s) → Skill test (if needed) → Offer letter How can CareerCartz help me find a remote job in Chandigarh? CareerCartz regularly updates its listings with verified, remote-friendly job openings across industries. You can filter by location, industry, and remote preference. Related Posts: Top Companies in Hyderabad Offering Work from Home Jobs in 2025 Top 10 Remote Customer Service Jobs You Can Start Today The Pros and Cons of Working Remote Data Entry Jobs How to Land Your First Remote Entry-Level Job: Tips and Tricks How to Thrive in Remote Customer Service Jobs: Tips for Success Best Remote Customer Success Jobs You Can Work From Anywhere Top Remote Front End Developer Jobs Hiring in 2025 Top 10 Work from Home Jobs in Delhi Hiring Now Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description About the role: As a Lead Software Engineer - Systems , you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this.You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, have a good eye for analysis and a mind that can think outside the box, we want to talk to you. Do you wanna take on solving some cool and complex Distributed-Systems/Big-Data problems at scale? At Freshworks are building next gen CRM, Support & IT Automation, Sales & Marketing SaaS products/services & related platform/Foundation-services - for the Small and Mid-market customers across the globe. We have about 32K+ customers (Small/Medium size Organizations) across 140 countries, with ~10 SaaS product offerings. We also deal with 20TB of logs/day – where we have some really cool and interesting problems to solve with our Search / Relevance Engineering. We deal with ~1B Messages with ~300K/Min and ~5B conversations with ~6M/Day – where our Chat, Bot and Messaging solutions have to deal with competing with the best in the world. On Data Engineering and Analytics side we have some complex problems to solve with the rate at which we are growing in dealing with challenges like ~5M Db Reads/min, ~700K reqs/Min, 600M users and pushing the limits of Cloud Services The Freshworks (FW) Engineering Platforms today, broadly serves as a key stakeholder to the FW product teams, developers and the customers. The Freshworks platform enables developers, partners, and customers to customize, integrate, and automate business workflows for support, CRM, and IT use cases. The very purpose of the FW Platforms team is to build efficiency, bring in agility into product development, enable services to scale and improve performance, and thereby provide a seamless experience to our customers. In order to achieve this, the Platforms teams work very closely with our internal stakeholders and align to their goals - the Product teams, the Customer facing teams(Sales, Customer Success, Onboarding teams). Some of the key themes include providing a “Unified Freshworks Experience”, being mid-market ready and providing smart analytics. This group is looking for a Lead Systems Engineer who is a very optimised solution oriented with a vision of the impact of the code in the overall software development life cycle. Our System engineers build the APIs / Services / Features to support these complex scenarios and seamlessly scale and perform for current and future rapid growth we are experiencing. We work in solving some of the problems as common platform/foundation-services engineering where we take on problems across products from building SSO, Containerization, Reliable deployment working in Agile mode. Our engineering takes pride in delivering some inspiring and fresh experiences for our customers and their business/customers. As a Lead Systems Engineer you will design and implement multi-tier (DB, services, and the web) software applications, and document, test, fix and enhance systems when needed. In your agile team, you will closely work with engineers, architects, managers, design, QA and operations teams, and create solutions that meet business requirements. You will spend most of your time developing clean code with limited abstraction. In this role, you will also lead and mentor team members across functions. You will also be implementing and supporting compliance to Freshworks compliance and information security processes. Responsibilities: Platform teams tend to be small but self-sufficient. You will have a large scope of responsibilities. They also tend not to have any QA or Ops personnel. Design, Develop, Maintain software Be able to plan and execute goals Assist Product Owners with planning and roadmaps Lead a team of 2-4 engineers Strong communication skills a must Platform services exist to be used by other teams in Freshworks Platform Leads will be the face of their service Important goal of a platform service is increasing its adoption Leads will communicate and coordinate with other teams across Freshworks Mentoring other engineers in the team Strong opinions on engineering best practices You will own systems that take high scale and are capable of scaling to greater heights Ensure 99.99% availability of your production systems Ensure 99.999% uptime of your production systems Must Have: Overall 6-10 years of Experience Should have a good knowledge of OOPS concepts. Must be comfortable with Design Patterns and SOLID principles Strong testing habits, passionate towards unit testing and TDD. Extensive experience in Agile methodologies Expertise in one or more programming languages like Java, C, C++, C#, Ruby, Python, Golang Good understanding of data structures Strong understanding of HTTP and REST principles Must have experience with Inter-Process Communication — this can be Unix IPC, SOAP Web Services, or microservices. Experience handling Production workloads, with experience handling production issues Strong CI/CD experience Devops knowledge Infra knowledge of popular internet serving applications Good understanding of multithreading and concurrency primitives Strong design skills Ability to breakdown a problem Cloud/SaaS experience Good understanding of RDBMS like MySQL, PostgreSQL, MSSQL, OracleDB Strong knowledge of git Strong analytical and problem solving skills Good to have: Prior experience leading a team Experience with NoSQL technologies like Mongo, CassandraDB, DynamoDB Supporting Production issues brought up by end customers Keeping up to date with the cutting edge of technologies Familiarity with GitHub a plus Experience using static code analyzer tools like SonarQube, Rubocop, checkstyle Experience using APM tools like DataDog, NewRelic Expertise in Java Qualifications Coding - Datastructures, Algorithms System Design and Architecture, Distributed Systems, AWS, Devops, C/CD, Maintenance, Bug fixes, Performance Engineering + Team mentoring/handling Additional Information All your information will be kept confidential according to EEO guidelines. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

� � ️ Key Responsibilities � � ‍ ‍ Team & Workflow Management Supervise a team of Service Desk/NOC Engineers handling L1 support for: o Our country-wide ISP network in Australia o Broadband faults, FTTH outages, leased line disruptions o BGP/OSPF routing issues, fiber cuts, and last-mile failures Manage shift schedules, workforce planning, and daily handovers in a 24x7 environment. • Provide real-time supervision of the ticket queue, follow-through on escalations, and assist in crisis management during major outages. Ensure timely incident classification, ticket creation, prioritization, and resolution as per client's SLAs. Coordinate with Field Engineers, L2/NOC, and Core Network teams for fault resolution, escalation, and field dispatch. Track Mean Time to Restore (MTTR), First-Time Resolution (FTR), and proactively escalate repeat offenders in the network. Analyze fault patterns, link failure causes, and customer complaints for trend identification. Recommend process enhancements and contribute to root cause analysis documentation (RCA). Drive the usage and refinement of Service Desk SOPs, NOC playbooks, and escalation matrices. Act as the primary point of contact for VIP client escalations, account managers, or Tier-2 NOC. Support service delivery teams in new link activations, customer handoffs, and port testing. Coordinate closely with Infrastructure Vendors (Nokia, Cisco, Huawei) and field operations teams. Required Skills & Experience � � Professional Experience 5+ years in ISP/NOC/Network Service Desk roles with at least 2 years in a team leadership capacity. Hands-on experience with support operations around: o FTTH, MPLS, ILL, DIA, SD-WAN, Wi-Fi, or Carrier Ethernet o Network Monitoring Tools (SolarWinds, PRTG, Nagios, Cacti, Splunk, Zabbix) o Ticketing Systems like Remedy, Freshdesk, Cherwell, or proprietary OSS/BSS stacks Strong knowledge of Layer 2/3 networking: VLAN, PPPoE, OSPF, BGP, NAT, SNMP, etc. Familiarity with OSS/BSS platforms (e.g., CRM, provisioning, billing integration). Understanding of last-mile technologies: GPON, DSLAMs, EoC, wireless backhaul. Show more Show less

Job Title: RPA L1 Support Location: Goa Job Type: Full-Time Experience: 1–3 years (Freshers can also apply) Job Summary: We are seeking a proactive and detail-oriented RPA L1 Support Engineer to monitor, troubleshoot, and resolve Level 1 issues related to our Robotic Process Automation (RPA) bots and workflows. This role involves providing first-line support, escalating issues as required, and ensuring timely resolutions to maintain smooth business operations. Key Responsibilities: Monitor RPA bots and processes to ensure seamless, uninterrupted operations. Perform initial analysis, diagnosis, and resolution of RPA-related incidents and alerts. Log incidents with complete details in the ticketing system. Escalate complex issues to L2/L3 support or development teams as per SOPs. Restart failed bots and validate logs to identify root causes. Maintain clear documentation for frequent issues and resolutions in the knowledge base. Generate and review performance and error reports for continuous improvement. Ensure all support activities comply with defined SLA timelines. Coordinate with business users and IT teams for issue resolution and smooth functioning. Required Skills: Basic understanding of RPA platforms such as UiPath , Automation Anywhere , etc. Familiarity with ticketing systems like ServiceNow , JIRA , or Freshdesk . Strong troubleshooting and analytical skills. Good verbal and written communication skills. Willingness to work in rotational shifts or on-call support, if required.

You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv. Responsibilities Requisition ID R-10364343 Date posted 06/10/2025 End Date 06/30/2025 City Thane State/Region Maharashtra Country India Location Type Onsite Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Client Support Tier 2 - Sr Professional I Job Title: Client Support Tier 2 - Sr Professional I Transaction Disputes and Settlement Operations Location: Thane What does a successful Client Support Tier 2 - Sr Professional- I do at Fiserv? As a Client Support Tier 2 - Sr Professional- I at Fiserv, you will lead a high-performing team responsible for managing transaction disputes, clearing & settlement processes, and customer service requests. This role is perfect for someone with a robust operational background in fintech or digital banking who is ready to take on leadership responsibilities. You will ensure regulatory compliance, drive process optimization, and foster a culture of accountability and continuous improvement. What you will do: Supervise the end-to-end resolution of transaction disputes across digital channels (UPI, IMPS, cards, wallets). Oversee daily clearing and settlement operations for real-time and scheduled transactions. Manage a team handling customer and partner service requests via CRM platforms (e.g., Zendesk, Freshdesk). Lead, coach, and mentor a team of 4–8 analysts or associates. Ensure adherence to regulatory timelines (e.g., NPCI, RBI) and internal SLAs. Act as a point of escalation for complex or high-value disputes. Analyze dispute trends and recommend preventive measures. Monitor ticket queues, assign priorities, and ensure timely resolution. Support automation and process optimization initiatives. Foster a culture of accountability, collaboration, and continuous improvement. Support the Operations Manager in strategic planning and reporting. What you will need to have: Bachelor's degree in Commerce. 8–10 years of experience in fintech, digital banking, or financial operations. 2–4 years of experience in a team lead or supervisory role. Strong understanding of digital payment systems (UPI, IMPS, NEFT, card networks). Familiarity with reconciliation tools, CRM systems, and dispute management workflows. What would be great to have: Proven experience in leadership and team coordination. Operational excellence and attention to detail. Strong communication and stakeholder management. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

As a Customer Happiness Officer, you are the voice of Headphone Zone to our customers. You ll be there to guide them, support them, and solve problems always with patience, grace, and a genuine desire to help. Whether it s answering product questions, resolving after-sales issues, or handling warranty requests, you ll take pride in turning every interaction into a positive experience. You ll work closely with the Operations and Headphone Gurus teams ensuring that customers feel cared for long after their purchase. Why This Role Matters Every day, you ll turn moments of potential frustration into moments of delight. You ll be the reason a customer chooses to come back to Headphone Zone not just for the products, but for the people behind them. We re not just shipping headphones. We re building trust, loyalty, and a community that celebrates music. And that starts with how we take care of our customers. What You ll Do Be the first point of contact for customer support queries pre-sale and post-sale Handle inquiries via email, phone, and chat Manage after-sales processes warranty requests, returns, replacements Work closely with the Operations team to ensure timely and accurate order fulfillment Maintain clear, empathetic, and professional communication at all times Keep detailed records of customer interactions using our support tools (Freshdesk, Slack, Google Workspace) Continuously look for ways to improve our customer service experience Occasionally assist in hosting customers at our Experience Studio in Mumbai What We re Looking For Freshers are welcome we love hiring smart, empathetic freshers! 1 2 years of experience in customer service is a plus Excellent communication skills clear, warm, patient, and professional Strong problem-solving ability and attention to detail A mindset aligned with our values: doing the right way, not the easy way; always learning and improving; taking ownership and responsibility; understanding that growth lies in discomfort; serving with grace and respect Ability to handle difficult situations calmly and effectively Comfortable with tools like Freshdesk, Google Workspace, Slack, Notion Based in Mumbai , this is a full-time, in-office role at our HQ in Andheri West