731 Freshdesk Jobs - Page 4

Key Responsibilities: Handle customer queries and support requests through calls, emails, live chat, and social media. Communicate fluently and professionally in English, Hindi, and Telugu. Ensure every customer interaction is helpful, respectful, and solution-oriented. Use CRM tools to log tickets, update customer records, and track issue resolution. Follow up with customers to ensure satisfaction and closure of pending issues. Collaborate with internal teams to resolve customer issues quickly and effectively. Help develop FAQs, knowledge base articles, and customer onboarding guides. Share user insights and feedback with the product and content teams for continuous improvement. Requirements Proficiency in English, Hindi, and Telugu. 5+ years of experience in customer service, preferably in an EdTech or digital-first company. Experience with CRM tools such as Freshdesk, Zoho, HubSpot, or similar. Strong problem-solving skills and ability to work in a fast-paced environment. Basic understanding of digital education platforms and mobile/web applications.

Responsibilities The product support representative will be responsible for answering customer queries and providing expert guidance and advice to customers. The ideal candidate should have extensive customer service skills and feel comfortable employing these skills in a high-volume environment. The product support representative will address customer concerns, complaints and inquiries in a professional and compassionate manner. Representatives should also be able to explain technical aspects to customers using easy-to-understand language. Responsibilities: Evaluate and prfioritize customer support cases. Act as the primary liaison between company and your customers. Communicate and solve customers’ problems via ticketing system. Act as a consultant and offers solutions for customers’ problems. Requirements A bachelor’s degree in computer science, information technology, or similar. 0-1 years of experience as a support engineer. In-depth knowledge of Windows, Linux, and Mac OS environments. Knowledge in remote desktop and helpdesk software, such as Freshdesk and Zendesk. Exceptional ability to prfioritize and diagnose problems. Ability to relay important application feedback to IT developers Exceptional written and verbal communication skills.

We're Hiring: Lead, Customer Success Operations (Workflow Management) Location: Pune Department: Customer Success Operations Join Qapita, a leading equity management platform transforming ownership for startups and enterprises worldwide. If you are passionate about enhancing customer experiences, optimizing workflows, and driving customer satisfaction, we want to hear from you! About The Role As a Lead, Customer Success Operations, you will be responsible for managing helpdesk and CR desk teams, streamlining workflows, leveraging analytics for insights, and enhancing overall customer satisfaction. This role requires a strategic thinker with strong leadership skills and hands-on experience in customer success operations. Key Responsibilities Lead and manage helpdesk and CR desk teams to ensure seamless customer support and satisfaction. Optimize workflows and processes to improve operational efficiency and customer experience. Utilize reporting and analytics tools (e.g , Zendesk, Freshdesk) to derive insights and enhance performance. Drive CSAT improvements by identifying pain points and implementing effective solutions. Plan and execute customer engagement initiatives such as demos, webinars, and training sessions. Collaborate cross-functionally with internal teams to enhance customer success strategies. What We're Looking For 4+ years of experience in customer success or helpdesk operations, with 2+ years in a leadership role. Strong leadership and team management skills with a proven track record of driving results. Hands-on experience with customer support tools like Zendesk, Freshdesk, or similar platforms. Analytical mindset with expertise in reporting, data analysis, and insights-driven decision-making. Customer-first approach with a strong ability to drive CSAT and operational efficiency. Excellent communication and stakeholder management skills. Why Join Us? Be part of a dynamic and innovative team at Qapita, serving over 2,000 clients across Asia, ANZ, and the US. Work on cutting-edge solutions managing $80B+ in equity value. Opportunity to shape and enhance the customer success function in a fast-growing company. A collaborative and growth-oriented work environment. If you're ready to make a meaningful impact in the world of equity management, apply now and join us in reshaping the future of ownership! (ref:iimjobs.com)

Location: LPU, Jalandhar (Work from Office) Experience: 2–5 years Job Type: Full-Time Department: Marketing & Communication About the Role Are you someone who enjoys solving problems, loves communicating with people, and finds joy in helping others succeed? At LPU Online, we’re on a mission to make education accessible, seamless, and supportive for every learner. As a Student Support Executive , you’ll be at the heart of that mission — ensuring our students feel heard, guided, and cared for at every step of their journey. This is more than just a support role. It’s a chance to build meaningful connections, provide real-time impact, and grow within the ever-evolving world of online education. What You’ll Be Doing Respond to student queries through chat, email, query platform and social media messages, in a professional, empathetic, and timely manner. Assist learners with platform navigation, admissions, fee-related concerns, documentation, exams, and other academic processes. Coordinate with internal teams to ensure resolutions are smooth and prompt. Maintain accurate records of student conversations and ensure timely follow-ups. Meet service benchmarks (like TAT, CSAT) and continuously strive to enhance student satisfaction. Share regular feedback with the team to improve overall support quality and processes. What We’re Looking For Excellent written communication skills in English — clarity, empathy, and professionalism are key. Graduate in any stream Basic understanding of email/chat platforms or support tools (like Freshdesk, Zendesk, or similar). Good understanding of CRM systems such as Meritto, Leadsquared etc. Strong problem-solving attitude, patience, and a learner-first mindset. Ability to stay calm under pressure and handle multiple queries with attention to detail. Willingness to work flexible hours if required (including occasional weekends in lieu of compensatory leaves). What You’ll Gain Real-time exposure to India’s dynamic and growing online education space. Opportunity to be part of a student-first, innovation-led team. Growth path in student services, operations, and ed-tech roles. Supportive work environment that values learning, ideas, and ownership. Apply if You Are: Someone who believes great support can change a learner’s experience. Detail-oriented, responsive, and always ready to go the extra mile. Looking for a career that blends communication, service, and growth. Please apply through the apply button above, or the form link below:  https://docs.google.com/forms/d/18ohNhUApzJoiDFcL8CKrVBCGut3mueC_vqhg9L45URU/edit

About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Who You Are: You are a technically skilled and detail-oriented professional with hands-on experience managing Freshdesk or similar customer service platforms. You excel at configuring systems, supporting daily operations, and collaborating with cross-functional teams to deliver smooth customer support experiences. You thrive in fast-paced SaaS environments and bring a strong sense of ownership and problem-solving to your work. What You’ll Be Doing: System Configuration & Maintenance: Execute day-to-day administrative tasks within Freshdesk, Freshchat and Freshcaller- including user setup, workflow automation, SLA configurations, and routing rules. Support & Troubleshooting: Serve as the primary point of contact for Freshworks platform issues. Proactively troubleshoot and resolve system-related problems, conduct root cause analysis, and provide timely, high-quality support to internal users. Ensure minimal disruption to customer support operations through efficient issue resolution and clear communication. Documentation: Maintain updated documentation of configuration changes, process flows, and how-to guides for support teams and internal stakeholders. Reporting Support: Assist in running and maintaining Freshdesk reports and dashboards. Collaborate with analytics and AI teams to help translate data into operational insights for stakeholders. Cross-Functional Collaboration: Partner with the Customer Success, Support Ops, and RevOps teams to implement approved system updates and ensure smooth process adoption. Continuous Improvement: Identify opportunities for workflow improvement, automation, or simplification and share recommendations with the Systems or RevOps leads. What You’ll Bring: 3-5 years of experience administering Freshdesk, Freshservice, or similar multi-channel customer service platforms Proficiency in Freshworks configuration, automation, and reporting tools Understanding of SLAs, ticket lifecycle workflows, tags, routing rules, and user roles Basic technical knowledge of APIs, webhooks, and data flows (bonus if hands-on) Familiarity with tools like Google Sheets/Excel, basic SQL, and ticketing dashboards Strong communication skills and the ability to collaborate with both technical and non-technical teams A process-oriented mindset and a keen eye for detail Experience/Education/Certifications Required: Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience Freshworks/Freshdesk certifications are a plus Experience with additional tools like Zendesk, Salesforce, or Assembled is a bonus Equal Employment Opportunity Information The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

Job Role -Customer Support Lead Job Location- Noida Experience Required- 4 to 7 Years About Times Internet At Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, we have a significant presence across a wide range of categories, including News, Sports, Fintech, and Enterprise solutions. Our portfolio features market-leading and iconic brands such as TOI, ET, NBT, Cricbuzz, Times Prime, Times Card, Indiatimes, Whatshot, Abound, Willow TV, Techgig and Times Mobile among many more. Each of these products is crafted to enrich your experiences and bring you closer to your interests and aspirations. As an equal opportunity employer, Times Internet strongly promotes inclusivity and diversity. We are proud to have achieved overall gender pay parity in 2018, verified by an independent audit conducted by Aon Hewitt. We are driven by the excitement of new possibilities and are committed to bringing innovative products, ideas, and technologies to help people make the most of every day. Join us and take us to the next level! About the Business Units EconomicTimes.com is India’s leading destination for students, business owners, mid and senior management professionals, academics, thinkers, and polity alike. Economictimes.com's reach among small enterprises, professionals, and the business community is unprecedented - 80% of time spent on business news in India is on ET. Over 50 million monthly unique users on the platform, 13+ million audiences on social handles and several million newsletter subscribers. ET shapes India Inc’s views and opinions. EconomicTimes.com is from the brand stable of Times Internet, India’s largest digital products company - seven of the ten netizens in India consume one or more of Times Internet products. Our products inform, entertain and enable 500 Mn+ internet users every month. Our product suite of over 35 brands includes EconomicTimes.com, ETMoney, and TimesofIndia.in, Eight regional news destinations, TechGig, Gaana, and MX Player, among others About the Role: We are looking for a proactive and customer-obsessed Customer Support Lead to elevate the experience of our premium customers across Economic Times digital products, including ET Prime and ET Masterclass. The ideal candidate will be hands-on with support tools like Freshdesk, experienced in leading high-touch customer support operations, and skilled in deploying AI-driven automation, including chatbot training and optimization. Work Responsibilities: Lead end-to-end customer support operations, ensuring timely and empathetic resolution of all queries raised by our premium users. Own and optimize the Freshdesk setup – workflows, SLAs, reporting, ticket categories, and escalation matrices. Develop and continuously improve chatbot experiences using tools like Freshchat or other AI platforms. Collaborate with product and tech teams to train AI on resolving frequently asked questions, edge cases, and context-sensitive requests. Design and implement automation workflows to reduce resolution time and increase first-contact resolution rate. Analyze support trends and generate monthly insights to drive process improvement. Conduct regular training and upskilling for support executives on product knowledge, soft skills, and system updates. Act as the voice of the customer in internal forums, ensuring customer pain points are understood and addressed cross-functionally. Skills, Experience & Expertise: 4–7 years of experience in customer support, with at least 2 years in a team lead or process owner role. Strong experience in using Freshdesk or similar CRM tools. Hands-on experience with setting up and managing chatbots and AI-driven helpdesk solutions. Understanding of customer journey design, support SLAs, and knowledge base management. Data-driven mindset with comfort in working with analytics dashboards and ticket trend reports. Excellent written and verbal communication skills with high empathy quotient. Prior experience supporting premium or high-ticket customers is a plus.

Job Role: Zendesk Support Engineer Job Location: PAN INDIA Work Mode: (Hybrid) Experience 5-10 years Job description: Ticket support through ZD only - no requirement for chat or phone support Customer facing experience essential / ZD experienced preferred or other ticket management system

Passionate about the latest trends in Tech? What if you had a chance to be a part of the world's leading Hardware, Software, or SaaS solutions? Take your chance to become a mediator between our company, a group of our clients, and support teams. Join our team as a Service Delivery Manager to provide high-level quality service for famous worldwide well-known companies. Get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe. Excited? Let's see what it takes 💛 What you will do: Take part in the new clients' integrations; Simultaneously manage clients from a diverse list of industries; Maintain constant communication with support teams and clients; Make sure that support processes in teams are built according to the company's and clients' standards (KPIs/SLAs/QA); Assist clients with improving their customers' support experience, incl. strategic planning and product development analysis; Maintain security standards within teams and also on the client's side; Proactively mediate and resolve any clients' and consultants' concerns etc.; Monitor service quality via internal or external Quality Assurance platforms; Monitor team discipline and ensure corporate culture within the team; Generate and maintain internal product documentation, ensure that legal and financial agreements are upheld by clients; Assist with hiring ideal candidates for your clients, train Team Leads, and set training for consultants; Help talented people from your teams grow and develop professionally; Work with diverse cultures and countries, and meet wonderful people; Find a permanent place to grow professionally; Be a leader, not a manager What you need to succeed in this role: Fluent in English (C1-C2 levels); 1+ years of experience in a similar position; Proven experience in team management is required; Critical thinker and problem-solver (worked with various professional business tools such as Keynote, PowerPoint, and Excel); Experienced with Intercom, Zendesk, Freshdesk, Hubspot, Aircall, or any other customer support platform and their analytics dashboards; Knowledgeable in Key Performance Indicators and SLAs in customer support or has familiarity with data analysis and statistics; Team player who worked on cross-departmental projects for further service delivery enhancements; Skilled in time management and has experience working with time management platforms (Wrike, Monday, Asana, Jira etc.); Having great interpersonal and communication skills (knowledge of Google Suite and/or Zoom functionality), excited about communicating with people; Excellent at organizing and multitasking, being able to work with several clients at the same time; Having a track record of taking responsibility; Love people and new technologies Benefits and Perks: Business hours; Opportunity to work fully remotely; Inclusive international environment; Compensation in USD; Good bonuses for referring friends; Paid intensive training and probation; Work-life balance; Responsive management interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected Who we are: SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills! Visit our website: http://www.supportyourapp.com/ We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits

About Tala Tala is on a mission to unleash the economic power of the Global Majority – the 4 billion people overlooked by existing financial systems. With nearly half a billion dollars raised from equity and debt, we are serving millions of customers across three continents. Tala has been named by the Fortune Impact 20 list, CNBC ’s Disruptor 50 five years in a row, CNBC ’s World's Top Fintech Company, Forbes’ Fintech 50 list for eight years running, and Chief's The New Era of Leadership Award. We are expanding across product offerings, countries and crypto and are looking for people who have an entrepreneurial spirit and are passionate about our m ission. By creating a unique platform that enables lending and other financial services around the globe, people in emerging markets are able to start and expand small businesses, manage day-to-day needs, and pursue their financial goals with confidence. Currently, over nine million people across Kenya, the Philippines, Mexico, and India have used Tala products. Due to our global team, we have a remote-first approach, and also have offices in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India. Most Talazens join us because they connect with our mission. If you are energized by the impact you can make at Tala, we’d love to hear from you! We are a high-growth fintech company on a mission to expand financial access through responsible lending. As we launch our product offering, we are building out the backbone of our collections and servicing operations — and we’re looking for a hands-on operations leader to architect and execute that vision from the ground up. What You'll Do Build and lead the collections and servicing organization from zero — including agent hiring, training, QA, and performance management. Define and implement strategies across the full collections lifecycle (early, mid, and late-stage delinquency). Establish and manage an in-house team and/or BPO/vendor relationships to support scalable growth. Design and optimize customer service operations to get customers the correct answer in the fastest possible way. Create process for manual review of KYCs (know your customer) function Own key operational KPIs: RPC rates, PTP rates, Kept rates, $ recovered targets across DPD buckets for collections and first reply time, full resolution time, CSAT for servicing. Train agent resources to execute servicing & collections processes based on our quality standards. Continually identify opportunities for improvements and implement action plans. Oversee execution of dialer campaigns daily, ensuring execution per defined strategy as POC to resolve any operational issues that come up on a day-to-day basis What You'll Need 7+ years of experience in Collections & Servicing in the financial services industry with at least 3 years of management/ supervisory experience Comfortable working in startup environments with ambiguity and hands-on execution. Strong analytical mindset — comfortable with KPIs, dashboards, and operational experimentation. Proven success with training/coaching, QA, business process improvement, and workforce planning experience Familiarity with dialer, telephony and support tools (e.g., Five9, Exotel, Freshdesk, etc.) is a plus. Experience working with external collections vendors or agencies is a strong advantage. Project management skills, ideally Six Sigma training. Experience working with an international team Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we’re proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Key Responsibilities: Monitor and respond to client email escalations within defined SLAs. Coordinate with internal teams (Operations, Tech, Customer Support, etc.) to investigate and resolve client issues. Analyze root causes for repeated escalations and suggest corrective/preventive actions. Maintain detailed and accurate logs of client communication and issue resolution status. Prepare daily/weekly escalation reports and performance dashboards using Excel. Ensure prompt ticket closure with client acknowledgment and satisfaction. Escalate critical and unresolved issues to senior management as required. Contribute to process improvements and service quality initiatives across the client support function. Requirements:Education: Graduate in any discipline (preferably in Business, Operations, or Communications). Experience: 1–3 years in a client-facing role, preferably in logistics, supply chain, or e-commerce. Skills: Excellent written and verbal communication skills. Strong problem-solving and analytical abilities. Ability to work under pressure and manage multiple priorities. Proficiency in Advanced Excel (VLOOKUP, Pivot Tables, Conditional Formatting, Macros, etc.). Familiarity with ticketing/CRM systems (e.g., Freshdesk, Zendesk). Detail-oriented with strong follow-up and reporting discipline.

Job Title: BTL-2507107 Job Title : Customer Support Specialist Department: Customer Success / Support Reports To : Support Manager Location: Hyderabad (India) Mode: Work From Office Experience : 2+ Years Role Overview: As a Customer Support Specialist, you will be the first point of contact for platform users, responsible for resolving Tier 1 and Tier 2 technical support issues, maintaining customer satisfaction, and contributing to the ongoing improvement of self-service support resources. This role combines hands-on troubleshooting, cross-functional collaboration, and clear customer communication, all within a structured SLA-based support environment. Key Responsibilities: Ticket Management & Technical Support Triage, diagnose, and resolve Tier 1 and Tier 2 support tickets within SLA timelines. Accurately classify ticket severity levels (Level 1–5) and escalate appropriately. Verify CRM and inventory integrations (e.g., eLeads, VinSolutions, DriveCentric). Configure dealer and group settings including CRM mappings and inventory feeds. Respond promptly to user chats (within 5 minutes) through the support widget. Follow up with customers, provide resolution summaries, and close tickets in the system. Knowledge Base & Self-Service Enablement Create and update at least 2 knowledge base articles or video guides per month. Expand self-help documentation for setup guides, system configurations, and feature usage. Contribute to AI-driven support content for better automated responses. Process Improvement & Collaboration Attend daily stand-ups and participate in weekly ticket and KPI reviews. Work closely with engineering and product teams to replicate and validate reported bugs. Proactively raise tickets based on monitoring alerts or recurring user issues. Assist in feature testing and provide structured feedback to product stakeholders. Must-Have Qualifications: 2+ years of experience in technical support, SaaS platforms, or helpdesk operations. Familiarity with ticketing systems (e.g., Zoho Desk, Zendesk, Freshdesk) and SLA workflows. Technical troubleshooting skills, including log analysis and system configuration. Clear written and verbal communication in English. Comfort using modern collaboration tools (Slack, Google Workspace, Jira, Confluence). Nice-to-Have Skills Experience with automotive CRM platforms or dealership workflows. Knowledge of telephony platforms or APIs (e.g., Twilio). Understanding of REST APIs and basic scripting (Python, Java) for diagnostics. Familiarity with observability tools like Grafana or Prometheus. Soft Skills & Attributes High customer empathy and active listening. Analytical thinking and root-cause problem solving. Clear, structured communication with technical and non-technical users. Strong attention to detail and process adherence. Time management and multitasking across high-priority support issues. Growth mindset and continuous learning orientation.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Role Overview As a Strategic Sourcing Lead, you will support and manage end-to-end procurement operations, contract lifecycle management, vendor governance, and cost optimization initiatives. You will collaborate with global stakeholders to ensure efficient sourcing processes, compliance with internal policies, and delivery of commercial value. Key Responsibilities Contract Management Maintain and update the contracts repository with appropriate metadata and parent-child linkages. Validate and ensure contract execution; coordinate issue resolution across sourcing, risk, vendor, and business teams. Support contract transitions and tool migrations. Understand and review various contractual documents (e.g., MSAs, NDAs, work orders, amendments). Collaborate with legal and compliance teams to uphold business controls. Process Enablement & Tools Assist teams in locating, uploading, and retrieving documentation across internal tools. Support ad-hoc contract administration projects and tool transitions. Utilize ERP systems (preferably Netsuite) to manage full Procure-to-Pay (P2P) lifecycle: vendor onboarding, PO creation, invoice handling, and payment. Drive efficiency in purchase order/contract processing, data analysis, catalog, and vendor management. Strategic Sourcing & Vendor Management Lead high-level sourcing efforts across top spend categories, including those with multi-site or global relevance. Negotiate cost structures to drive cost savings and risk mitigation. Contribute to the development of spend category strategies. Oversee vendor performance and relationship management to ensure value delivery and compliance. Analyze commercial terms to secure value for money and minimize risk exposure. Collaboration & Execution Work with cross-functional teams (legal, finance, compliance, operations) across geographies. Manage multiple priorities and projects with attention to timelines and quality. Adapt to changing business needs and market dynamics with a proactive, process-driven approach. Qualifications BA/BS degree 5+ years of related experience Experience with Netsuite & Coupa (or other ERP systems) Experience working with contract documents such as Statements of Work, Master Service Agreements, Amendments etc Ability to take initiative, work flexibly, and collaborate with cross functional partners Goal oriented team player Ability to see the big picture and work with a team to prioritize requests Strong customer service focus, written and verbal communication skills, and attention to detail Ability to learn quickly in a dynamic environment Ability to provide support to global teams and collaborate across time zones Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Customer-oriented attitude with excellent communication skills (verbal & written) is a must. Knowledge of software installation and troubleshooting on Windows and Linux. Must be able to work in north american (US) shifts. Ability to perform remote troubleshooting and provide clear instructions Experience in interacting with global customers on phone and giving them support through remote management tools. Must be able to learn and understand enterprise level solutions quickly. SaaS experience is preferred. Experience on CRM tools like JIRA, Sales Force, Zendesk, Freshdesk, Zoho or any other. Hands-on experience on Windows and Mac. Incident management and service request handling experience is an added advantage... Working on tasks within SLA experience. Excellent problem-solving and multitasking skills.

What You'll do: Were looking for someone who gets people and knows how to design systems that make them feel seen, supported, and understood As our Customer Experience & Support Manager, youll own how users experience Neurostellar, from onboarding and queries to feedback and community moments Youll handle the details, build the systems, and bring a clear, human voice to every interaction This is a hands-on role for someone whos organized, thoughtful, and energized by solving both individual issues and structural ones Youll help shape the CX function from the ground up and grow into its future lead What Youll Own Design and manage the end-to-end customer journey Respond to support queries across channels (email, chat, community) Set up and manage CX tools (CRM, helpdesk, feedback forms, knowledge base) Build communication flows (nudges, onboarding, updates) Capture user feedback and turn it into product insights Collaborate with product, tech, and brand teams Support and co-lead community engagement efforts Track and report CX metrics (CSAT, NPS, response time, etc) Who Are You 03 years in customer experience, support, or engagement roles Strong communicator can write clearly or use AI tools to craft effective messages Hands-on with CRM/helpdesk tools (e-g, Zendesk, Freshdesk) Can understand Neurostellars science and tech, and explain it simply Systems thinker builds scalable processes, not just solves tickets Thrives in fast-paced, dynamic startup environments Bonus: Built or been part of online/offline communities Extra Bonus: Background or interest in psychology, behavioral science, or design thinking What Success Looks Like Users feel supported, heard, and engaged Support flows are efficient, clear, and scalable Feedback loops are in place and informing product Youre owning CX systems end-to-end with confidence and care

Job Title: Customer Success Team Lead (Female Candidates Only) Location: Hyderabad (In-person, 3–4 days/week) Company: V-Rich Natural Products Pvt. Ltd. Job Type: Full-Time Salary: ₹40,000 – ₹53,528.59 per month About Us: At V-Rich Natural Products Pvt. Ltd., we're redefining how India experiences dairy and natural foods. As a clean-label brand driven by purpose and growth, we’re on the lookout for a Customer Success Team Lead who is empathetic, proactive, and passionate about creating exceptional customer journeys. Key Responsibilities: Lead and mentor the customer support team across calls, WhatsApp, and other communication channels Ensure timely responses and high-quality resolutions to customer queries Train team members and streamline CRM processes for better efficiency Identify common customer issues and implement proactive solutions Collaborate with cross-functional teams to strengthen a customer-centric culture Requirements: 3–5 years of experience in customer support, including at least 1 year in a leadership role Excellent communication skills in English, Hindi, and Telugu Hands-on experience with CRM tools like Freshdesk, Zoho, or HubSpot Proficiency in Excel/Google Sheets A customer-first attitude with a passion for delivering delight Availability to work from our Hyderabad office at least 3–4 days per week Why Join V-Rich? Be part of a high-impact, purpose-driven team Help shape a best-in-class customer success function Enjoy clean, natural food and wellness benefits Job Type: Full-time Pay: ₹35,000.00 - ₹50,253.96 per month Work Location: In person Expected Start Date: 30/07/2025

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description About The Position We are seeking a highly skilled and experienced Senior Customer Onboarding Specialist to join our SaaS Professional Services Team. The main goal of this role is to collaborate with Project Managers to configure the Freshworks suite of products according to customer requirements and provide product training. Additionally, you will partner with our Sales and Pre-Sales teams, leveraging your product expertise and excellent communication skills to impress mid-market and enterprise customers. Position Deliverables: Customer-focused approach with strong communication abilities Translate business needs into product use cases or technical specifications Configure the Freshworks suite of products according to customer requirements Quickly learn and adapt to new products or updates to existing products Use critical thinking and problem-solving skills to exceed customer expectations Train customers and their teams on daily product use and administration Document onboarding steps for future reference and smooth transitions to other teams Demonstrate the ability to multitask, manage multiple projects, and deliver on time Develop a strong understanding of configuration best practices within the Freshworks suite Capture and analyse complex technical requirements from customers and design feasible solutions Qualifications At least 3 years of experience in the software/tech industry Past experience in the SaaS space with the understanding of CX or ITSM Product Suites is required Excellent communication skills (both written and verbal), with strong analytical, problem-solving, and troubleshooting abilities A proactive attitude towards contributing to both internal and external communities is a plus. Proven ability to work well in a team environment. Fundamental knowledge of current technology trends and programming concepts. Experience with integrating cloud systems using REST APIs. Hands-on experience with configuring SaaS products like Freshdesk, Freshservice, Workday, Salesforce, Zendesk, or ServiceNow is an advantage. Ability to quickly learn and understand various SaaS products on the market, such as Freshdesk and Freshservice. A passion for solving customer needs using our products. Strong interpersonal skills for interacting with customers via phone or video calls. A willingness to learn and grow within a constantly evolving platform. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Job Title: Customer Support Executive Location: Janakpuri West, West Delhi Job Type: Full-time Experience: Minimum 6 Months Industry: EdTech / SaaS About the Role: We are seeking a proactive and empathetic Customer Support Executive to join our growing team. In this role, you will serve as the primary point of contact for our institutional clients, ensuring they have a smooth and successful experience with our platform. You’ll resolve issues, provide onboarding support, and help drive product adoption across schools, colleges, and coaching centers. Key Responsibilities: Act as the main liaison for institutional clients, managing day-to-day communications and support needs. Troubleshoot and resolve client issues related to product usage, login/access, technical glitches, and reporting. Collaborate with internal teams including tech, product, and content to ensure quick and effective resolution of client concerns. Conduct virtual and occasional in-person training sessions to onboard new institutional users. Monitor client platform usage and proactively engage with users to improve adoption and engagement. Maintain accurate and up-to-date records of client interactions using CRM or support tools. Collect and share user feedback to contribute to product enhancements and user experience improvements. Requirements: Bachelor’s degree in any discipline. Minimum 6 Months of experience in customer support, client servicing, or B2B client coordination—experience in EdTech or SaaS is preferred. Excellent verbal and written communication skills. Strong problem-solving skills with a customer-first attitude. Ability to multitask, prioritize, and manage time effectively. Familiarity with CRM or support tools like Freshdesk, Zendesk, or similar platforms is a plus. Willingness to travel occasionally for client visits or onboarding. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Schedule: Day shift Willingness to travel: 25% (Required) Work Location: In person Speak with the employer +91 8368494087

Job Title: Support Executive Location: [Gurugram] Department: Operations / Client Support Company: OnGrid (www.ongrid.in) About OnGrid: OnGrid is one of India’s leading background verification and trust platforms, enabling businesses to make informed decisions through seamless, technology-driven solutions. We empower companies with digital verifications, API integrations, and secure data infrastructure to build trust faster and more efficiently. Key Responsibilities: Ticket Management: Resolve and close client and internal tickets raised via Freshdesk within the defined turnaround time (TAT). Ensure high-quality and timely responses. Call Handling: Manage inbound and outbound IVR calls with a professional and customer-first approach. Address queries, follow up on issues, and escalate where needed. Data & Tracker Management: Maintain, update, and monitor key trackers and operational reports using Google Sheets to ensure visibility and accountability. Internal Coordination: Collaborate with internal teams to escalate and resolve critical issues. Share real-time updates and ensure smooth information flow across teams. Email & Ticket Responses: Respond to routine client queries via email and Freshdesk tickets, ensuring accurate and helpful communication. Issue Flagging & Process Improvement: Identify and flag recurring issues or client pain points. Proactively suggest improvements in support processes and client experience. Requirements: 1-2 years of experience in customer support or service roles (preferably in a SaaS or tech-enabled environment) Familiarity with Freshdesk, Google Sheets, and ticketing systems Excellent communication skills (written and verbal) Strong problem-solving attitude with a customer-centric mindset Ability to multitask and handle work in a fast-paced environment Bachelor’s degree preferred

About the Role We’re looking for a dynamic and empathetic Support Lead to anchor customer and provider support operations in Srinagar. This role is critical to HelpRush’s hyperlocal city launch strategy. You’ll be the first point of contact for real-time issue resolution, dispute handling, and ensuring smooth job flows between customers and service providers. You’ll work closely with the Ops team, field agents, and tech support to maintain trust, speed, and satisfaction in every booking. ⸻ 🎯 Key Responsibilities 1. Real-Time Job Monitoring & Escalation Handling • Monitor ongoing bookings in Srinagar (job OTPs, delays, cancellations). • Proactively intervene in disputes or failed jobs and initiate fast resolution. • Maintain calm and professional support tone during high-stress escalations. 2. Support Ticket Management • Manage customer and provider tickets via WhatsApp, app support, and call. • Ensure response within SLA (≤ 2 hours for active job disputes). • Track common issues and flag patterns to the Ops & Tech teams. 3. Provider & Customer Coordination • Call providers for job confirmation, follow-ups, or reassignments. • Assist new providers with app usage, wallet issues, or profile errors. • Coordinate directly with customers for rescheduling, feedback, or problem-solving. 4. Field Ops Collaboration • Sync daily with Field Reps and City Ops Manager on job issues, inactive providers, and fraud detection. • Maintain a local support log and escalation matrix. 5. Quality & Feedback • Monitor job reviews and ratings in Srinagar, escalate negative trends. • Assist in capturing user feedback through follow-up calls or in-app nudges. • Ensure a delightful service experience for both customers and providers. ⸻ 🧩 What You’ll Need • 2–5 years of experience in a customer support or operations role (preferably with a tech startup, gig platform, or hyperlocal service app). • Strong communication skills (English, Urdu, Kashmiri preferred). • Problem-solving mindset with a cool head during crises. • Familiarity with tools like WhatsApp Business, Freshdesk, Google Sheets, dashboards. • Comfortable with mobile apps, dashboards, and basic CRM. ⸻ 💡 Bonus If You Have • Experience handling field operations or working in B2C tech (e.g., Zomato, UrbanClap, Meesho, Dunzo). • Ability to train junior field agents or manage a small support team. • Basic understanding of GPS, payment workflows, or gig economy nuances. ⸻ 🤝 Why Join HelpRush? • Be part of a mission-led startup reshaping service delivery in India. • Work directly with founders and core team in a fast-paced, impact-driven environment. • Opportunity to grow into regional or national support leadership roles as we expand. ⸻ 📩 How to Apply? Send your resume and a short note on why you’re a great fit to: marhaba@helprush.in Or WhatsApp us at: +91 8899200540

Job Title: Customer Support Executive Location: Janakpuri West, West Delhi Job Type: Full-time Experience: Minimum 6 Months Industry: EdTech / SaaS About the Role: We are seeking a proactive and empathetic Customer Support Executive to join our growing team. In this role, you will serve as the primary point of contact for our institutional clients, ensuring they have a smooth and successful experience with our platform. You’ll resolve issues, provide onboarding support, and help drive product adoption across schools, colleges, and coaching centers. Key Responsibilities: Act as the main liaison for institutional clients, managing day-to-day communications and support needs. Troubleshoot and resolve client issues related to product usage, login/access, technical glitches, and reporting. Collaborate with internal teams including tech, product, and content to ensure quick and effective resolution of client concerns. Conduct virtual and occasional in-person training sessions to onboard new institutional users. Monitor client platform usage and proactively engage with users to improve adoption and engagement. Maintain accurate and up-to-date records of client interactions using CRM or support tools. Collect and share user feedback to contribute to product enhancements and user experience improvements. Requirements: Bachelor’s degree in any discipline. Minimum 6 Months of experience in customer support, client servicing, or B2B client coordination—experience in EdTech or SaaS is preferred. Excellent verbal and written communication skills. Strong problem-solving skills with a customer-first attitude. Ability to multitask, prioritize, and manage time effectively. Familiarity with CRM or support tools like Freshdesk, Zendesk, or similar platforms is a plus. Willingness to travel occasionally for client visits or onboarding. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Schedule: Day shift Willingness to travel: 25% (Required) Work Location: In person Speak with the employer +91 8368494087

Job Position: Customer Experience Executive Exp: 1-3 yrs Location: Udyog Vihar, Gurgaon Who we are: FS Life is a group of homegrown brands that are thoughtful, relevant and solve unmet apparel and lifestyle needs for the modern Indian woman. It launched in September 2016 with FableStreet, a premium western wear brand that provides the best fit for Indian women. Pink Fort — a modern Indian wear brand reimagining traditional clothing for the woman of today. Roles & Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat. Resolve customer complaints and issues efficiently while ensuring customer satisfaction. Provide accurate responses to customer queries, ensuring clear communication across multiple platforms. Collaborate with cross-functional teams (e.g., Business, Product, Support) to ensure customers have a smooth experience. Build and maintain strong customer relationships by understanding their needs and offering tailored solutions using third-party tools such as Freshdesk, Freshchat, Exotel, Shopify, and Uniware. Problem-Solving: Use strong problem-solving and decision-making skills to handle customer concerns and find solutions efficiently. Requirements – Skills, Abilities, and Knowledge Education: Graduation in any field. 1-3 years of experience in customer service, preferably in the E-commerce sector Proven experience in customer service or a related field. Communication: Excellent verbal and written communication skills. Problem-Solving: Strong problem-solving and decision-making abilities. Technical Skills: Proficient in using customer service software and other relevant tools. Customer Focus: Commitment to delivering exceptional customer service with a positive attitude.

About Rentbuddy:Rentbuddy is a fast-growing brand providing affordable, stylish furniture and appliances on rent across major cities. We aim to make renting hassle-free and budget-friendly for students, professionals, and families. Role Overview:We’re looking for a dynamic Customer Service Representative who can handle both inbound/outbound customer calls and contribute actively to our rental sales. You’ll be the voice of Rentbuddy—helping customers with their rental needs, resolving queries, and guiding them through our offerings to close successful sales. Key Responsibilities:Handle incoming customer inquiries through calls, WhatsApp, and emails. Make outbound calls to leads and follow-ups to convert inquiries into rentals. Explain product offerings, pricing, and rental terms clearly and convincingly. Maintain CRM records with customer interaction details and lead status. Provide post-sale customer support and coordinate with the operations team. Assist in resolving rental-related issues professionally and promptly. Share feedback with the team to improve services and customer experience. Requirements:Proven experience in customer service or sales calling (preferably in e-commerce, rentals, or service industries). Good communication skills in Hindi and English (regional language is a plus). Comfortable with phone, WhatsApp, and basic computer/CRM tools. Ability to handle pressure, multitask, and stay organized. Customer-focused mindset with a proactive attitude. Minimum qualification: 12th pass; Graduation preferred. Preferred Skills:Experience with CRM tools like Zoho, Freshdesk, or similar. Basic understanding of rental business models. Friendly, persuasive, and solution-oriented communication style. What We Offer:Fixed salary + Performance-based incentives. Young, supportive team and growth opportunities. A chance to be part of a rapidly expanding startup.

ocation: Magarpatta and Kharadi, Pune About the Role: We are seeking highly motivated and customer-focused individuals to join our team as Customer Care Executives. As a Customer Care Executive, you will be the primary point of contact for our customers, responsible for providing exceptional service, resolving inquiries, and ensuring a positive customer experience. This role requires excellent communication skills, a proactive approach to problem-solving, and the ability to work effectively in a fast-paced environment. Key Responsibilities: Customer Interaction: Handle incoming customer inquiries, concerns, and complaints via various channels (phone, email, chat, social media) in a professional, empathetic, and timely manner. Issue Resolution: Actively listen to customer needs, identify the root cause of issues, and provide accurate and efficient solutions. Troubleshoot problems and guide customers through resolution steps. Product/Service Knowledge: Develop and maintain a strong understanding of the company's products, services, policies, and procedures to effectively assist customers and provide accurate information. Record Keeping: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in the CRM system. Collaboration: Collaborate with internal departments (e.g., technical support, sales, logistics) to escalate complex issues and ensure timely resolution for customers. Customer Satisfaction: Proactively follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided. Feedback & Improvement: Collect customer feedback and insights, identifying common issues and suggesting improvements to enhance overall customer experience and internal processes. Upselling/Cross-selling (if applicable): Identify opportunities to upsell or cross-sell products or services where appropriate and beneficial to the customer. Adherence to Standards: Maintain high standards of professionalism, empathy, and patience in all customer interactions, adhering to company guidelines and service level agreements (SLAs). Experience: Previous experience (minimum 6 months - 2 years preferred) in a customer service, call center, or client-facing role is highly desirable. Experience in an International Voice Process (BPO) for specific roles may be mandatory (e.g., 18+ months). Language Proficiency: Strong verbal and written communication skills in English are essential. Proficiency in Hindi and Marathi is often required, especially for local operations. Technical Skills: Basic computer literacy and proficiency in MS Office Suite. Familiarity with CRM software (e.g., Salesforce, Zendesk, Freshdesk) is a significant advantage. Work Environment: Ability to work in a fast-paced, dynamic environment with rotational shifts, including weekends and holidays, as per business requirements. Comfortable working from the office. Required Skills: Excellent Communication: Clear, concise, and professional verbal and written communication. Active Listening: Ability to genuinely listen to and understand customer concerns. Problem-Solving: Strong analytical and problem-solving abilities to identify issues and offer effective solutions. Empathy & Patience: Demonstrated ability to empathize with customers and remain calm and composed, especially during challenging interactions. Customer Service Orientation: A strong commitment to providing exceptional customer service and ensuring customer satisfaction. Attention to Detail: Meticulous in documenting interactions and capturing accurate information. Time Management & Multitasking: Ability to manage multiple inquiries simultaneously and prioritize tasks effectively. Conflict Resolution: Skilled in de-escalating difficult situations and resolving conflicts amicably. Adaptability: Ability to adjust to changing circumstances and handle unpredictable situations. Team Player: Ability to collaborate effectively with colleagues and other departments. Why Join Us? We offer a supportive and collaborative work environment with opportunities for professional growth and development. You will be part of a team that values customer satisfaction and continuous improvement. We provide comprehensive training and ongoing support to help you succeed in your role.

Job description V-Rich Natural Products Pvt. Ltd. is on a mission to transform how India embraces dairy and natural foods. As our clean-label brand continues to grow, we’re looking for a Customer Success Team Lead who’s empathetic, proactive, and passionate about delivering outstanding customer experiences. What You'll Do: Lead our support team across calls, WhatsApp & more Drive response speed & resolution quality Train team members & optimize CRM usage Identify & resolve customer pain points Collaborate across teams to build a customer-first culture What You’ll Need: 3–5 years of customer support experience (1+ in a leadership role) Fluency in English, Hindi & Telugu CRM knowledge (Freshdesk/Zoho/HubSpot) & Excel/Sheets skills A customer-obsessed mindset Availability to work from our Hyderabad office 3–4 days/week Why V-Rich? Shape a high-impact customer success function Work with a purpose-led, fast-growing brand Enjoy access to clean food & wellness benefits Job Type: Full-time Pay: ₹40,000.00 - ₹53,528.59 per month Work Location: In person Job Type: Full-time Pay: ₹35,000.00 - ₹50,253.96 per month Work Location: In person Speak with the employer +91 8309080683 Expected Start Date: 23/07/2025

About the Company JMAN Group is a growing technology-enabled management consultancy that empowers organizations to create value through data. Founded in 2010, we are a team of 450+ consultants based in London, UK, and a team of 300+ engineers in Chennai, India. Having delivered multiple projects in the US, we are now opening a new office in New York to help us support and grow our US client base. We approach business problems with the mindset of a management consultancy and the capabilities of a tech company. We work across all sectors, and have in depth experience in private equity, pharmaceuticals, government departments and high-street chains. Our team is as cutting edge as our work. We take pride for ourselves on being great to work with – no jargon or corporate-speak, flexible to change and receptive of feedback. We have a huge focus on investing in the training and professional development of our team, to ensure they can deliver high quality work and shape our journey to becoming a globally recognised brand. The business has grown quickly in the last 3 years with no signs of slowing down. About the Role 7+ years of experience in managing Data & Analytics service delivery, preferably within a Managed Services or consulting environment. Responsibilities Serve as the primary owner for all managed service engagements across all clients, ensuring SLAs and KPIs are met consistently. Continuously improve the operating model, including ticket workflows, escalation paths, and monitoring practices. Coordinate triaging and resolution of incidents and service requests raised by client stakeholders. Collaborate with client and internal cluster teams to manage operational roadmaps, recurring issues, and enhancement backlogs. Lead a >40 member team of Data Engineers and Consultants across offices, ensuring high-quality delivery and adherence to standards. Support transition from project mode to Managed Services – including knowledge transfer, documentation, and platform walkthroughs. Ensure documentation is up to date for architecture, SOPs, and common issues. Contribute to service reviews, retrospectives, and continuous improvement planning. Report on service metrics, root cause analyses, and team utilization to internal and client stakeholders. Participate in resourcing and onboarding planning in collaboration with engagement managers, resourcing managers and internal cluster leads. Act as a coach and mentor to junior team members, promoting skill development and strong delivery culture. Qualifications ETL or ELT: Azure Data Factory, Databricks, Synapse, dbt (any two – Mandatory). Data Warehousing: Azure SQL Server/Redshift/Big Query/Databricks/Snowflake (Anyone - Mandatory). Data Visualization: Looker, Power BI, Tableau (Basic understanding to support stakeholder queries). Cloud: Azure (Mandatory), AWS or GCP (Good to have). SQL and Scripting: Ability to read/debug SQL and Python scripts. Monitoring: Azure Monitor, Log Analytics, Datadog, or equivalent tools. Ticketing & Workflow Tools: Freshdesk, Jira, ServiceNow, or similar. DevOps: Containerization technologies (e.g., Docker, Kubernetes), Git, CI/CD pipelines (Exposure preferred). Required Skills Strong understanding of data engineering and analytics concepts, including ELT/ETL pipelines, data warehousing, and reporting layers. Experience in ticketing, issue triaging, SLAs, and capacity planning for BAU operations. Hands-on understanding of SQL and scripting languages (Python preferred) for debugging/troubleshooting. Proficient with cloud platforms like Azure and AWS; familiarity with DevOps practices is a plus. Familiarity with orchestration and data pipeline tools such as ADF, Synapse, dbt, Matillion, or Fabric. Understanding of monitoring tools, incident management practices, and alerting systems (e.g., Datadog, Azure Monitor, PagerDuty). Strong stakeholder communication, documentation, and presentation skills. Experience working with global teams and collaborating across time zones.