Due to our continued growth, we are hiring for a Senior Decipher Survey Programmer at M3 Global Research , an M3 company. This is a long-term contract position and fully remote. This person must reside in Romania Job Overview The Qualitative Research Analyst will be responsible for analysing qualitative transcripts from interviews, focus groups, and other qualitative research methods. This role is crucial for uncovering key themes and insights from qualitative data that inform strategic healthcare decisions. The ideal candidate must have a background in healthcare or life sciences, with a strong focus on qualitative analysis. Key Responsibilities Transcript Analysis : Analyze qualitative transcripts, identifying recurring themes, insights, and patterns relevant to healthcare, pharmaceutical, and medical device sectors. Data Interpretation : Synthesize findings from transcripts into clear and actionable insights, contributing to reports and presentations for internal teams and clients. Content Grid Development : Transform Qual transcripts into high-quality content grids to be used as final deliverables. Proficiency in creating Qual Content Grid structures and organizing transcripts into the content grids. Report Development : Assist in drafting sections of research reports based on transcript analysis, providing concise and insightful summaries of findings. Collaboration : Work closely with research managers and other analysts to ensure that insights from transcripts align with project goals and client needs. Quality Control : Ensure the accuracy and consistency of data interpretation and analysis throughout the research process. Healthcare Expertise : Apply knowledge of healthcare industry trends, patient pathways, and stakeholder perspectives to enrich the analysis. Experience : 1-3 years of experience in qualitative research, with a focus on transcript analysis. Previous work in Pharma Qual research is essential. Technical Skills : Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Communication : Strong written communication skills for summarizing qualitative insights and contributing to research reports. Detail-Oriented : High attention to detail in transcript review and analysis. Healthcare Knowledge : Solid understanding of healthcare industry, patient care journeys, and healthcare professionals perspectives. Preferred Qualifications Experience analyzing transcripts from patient or healthcare professional interviews. Familiarity with qualitative research within the pharmaceutical or medical device sectors. Ability to understand complex healthcare terminology and issues. What We Offer Competitive salary and benefits package. Opportunity to work with leading healthcare organizations. Professional growth and development in the healthcare research field. A collaborative and supportive team environment. Qualifications Education : Bachelor s or Master s degree in Public Health, Life Sciences, Healthcare, Sociology, or a related field

M3 Global Research, an M3 company, is seeking a Senior Data Engineer to join our data engineering team. This role will focus on building and maintaining robust data pipelines, working closely with stakeholders to ensure data solutions align with business objectives, and utilizing tools like Power BI for data visualization and reporting. The ideal candidate has strong analytical skills, a passion for data-driven decision-making, and excellent communication abilities to work effectively with stakeholders across the organization. Essential Duties and Responsibilities: Design, develop, and maintain high-quality, secure data pipelines and processes to manage and transform data efficiently. Lead the architecture and implementation of data models, schemas, and integrations that support business intelligence and reporting needs. Collaborate with cross-functional teams to understand data requirements and deliver optimal data solutions that align with business goals. Maintain and enhance data infrastructure, including data warehouses, lakes, and integration tools. Provide guidance on best practices for data management, security, and compliance. Support Power BI and other visualization tools, ensuring consistent and reliable access to data insights. Oversee the delivery of data initiatives, ensuring they meet project milestones, KPIs, and deadlines. Essential Job Functions: Maintain regular and punctual attendance. Work cooperatively and communicate effectively with team members and stakeholders. Comply with all company policies and procedures. Supervisory Responsibility: Yes Outcomes: Deliver high-quality, reliable data solutions. Provide stakeholders with clear and actionable insights through Power BI reports. Ensure data pipelines and ETL processes are optimized and running efficiently. Foster strong relationships with stakeholders to ensure their data needs are met. Competencies: Attention to detail. Analytical thinking and problem-solving skills. Strong communication and interpersonal skills to engage effectively with stakeholders. Ability to work in a fast-paced, agile environment. Knowledge and Skills: Proficiency with data engineering tools and technologies (eg, SQL, Python, ETL tools). Strong experience with Power BI for data visualization and reporting. Familiarity with cloud-based data platforms (eg, AWS, Azure, Google Cloud). Experience with data modeling, data warehousing, and designing scalable data architectures. Strong knowledge of database systems (eg, SQL Server, Oracle, PostgreSQL). Experience working in an Agile development environment. Excellent communication skills to work effectively with both technical and non-technical stakeholders. Ability to multi-task and manage multiple projects simultaneously. Problem-solving mindset with a desire to continuously improve data processes. Minimum Experience: 5+ years of experience in data engineering or related fields. 2+ years of experience with Power BI or similar data visualization tools. Education and Training Required: bachelors degree in computer science, Data Science, or a related field, or equivalent experience

We are looking for a talented Presentation Designer and an innovative thinker to join our creative team, working primarily across B2B and internal comms arms of multiple M3-owned businesses. Working in close partnership with other members of the graphic design team, the wider marketing team and other internal stakeholders, you will be responsible for transforming complex information into visually compelling presentations that support internal and external communications, marketing initiatives, and executive needs. You will work closely with stakeholders across the business to ensure every presentation aligns with our brand identities and communicates messages clearly and effectively. Responsibilities: Design engaging, brand-consistent presentations for client presentations, external pitches, marketing campaigns, and executive communications. Collaborate with marketers, executives, sales teams, and content creators to interpret ideas and data into visual formats. Create custom infographics, icons, and illustrations to enhance slide content and storytelling. Develop presentation templates, style guides, and design systems to ensure visual consistency. Maintain high attention to detail, ensuring accuracy and clarity in all deliverables. Translate data and research into easy-to-understand charts, infographics, and visuals. Work under tight deadlines while managing multiple projects simultaneously. What you'll do to succeed: Support the design function across M3 s portfolio of brands and internal programs Design intelligent marketing collateral that achieves its objectives and supports the delivery of organisational goals Ensure that accessibility best practices are observed Work closely with other members of the graphic design and marketing teams, and other marketing stakeholders to collaborate on campaign strategy and impact Deliver projects including, but not limited to: Essentials: PowerPoint presentations, Infographic design, Marketing collateral, Publishing layouts for whitepapers, Sales documents Nice to have: Trade show materials, Web graphics / site updates, Wordpress websites, Social media images, Emails (Hubspot), Hubspot landing pages Requirements: 3-5 years of professional experience in graphics and presentation design. Excellent visual storytelling skills and an understanding of layout, typography, and brand consistency. Solid foundation in design principles, including layout, typography, color theory, and visual hierarchy, especially in PowerPoint. Ability to transform abstract concepts and complex data into clean, professional visuals. Comfortable collaborating with stakeholders and presenting design concepts. Portfolio showcasing high-quality presentation work and visual storytelling. Preferred experience: Experience designing presentations for executives, investor pitches, or high-stakes client meetings. Familiarity with B2B or corporate environments, especially tech, consulting, or finance, is preferred. Strong proficiency in Microsoft Office, specifially PowerPoint and Word; Adobe Creative Suite (especially Illustrator, InDesign, Photoshop) is a must. Knowledge of video editing, Hubspot, WordPress, Elementor, and Canva are a plus. Strong communication skills is imperative for this role: Client Interaction: Able to ask the right questions, interpret briefs accurately, and present ideas clearly. Team Collaboration: Works we'll with other designers, marketers, developers, and project managers. Feedback Integration: Listens actively, accepts constructive criticism, and revises designs accordingly. Storytelling: Understands how to communicate messages visually to target audiences effectively. Person specification: Passionate design professional, enthusiastic about supporting a growing team, and applying best-in-class design to bring concepts to life A creative thinker with the ability to be flexible in their approaches and the confidence to make their own suggestions while delivering briefs Motivated by an exciting and collaborative team environment Able to make decisions, take ownership and accept accountability Self-motivated and driven with a passion for excellence Self-directed worker with the professionalism and focus to work relatively autonomously, albeit with the support of design, and marketing colleagues Previous design and / or marketing experience, preferably in a healthcare environment, and / or with experience of internal / corporate communications Excellent attention to detail Qualifications Preferred Education/Degree Additional Information Willing to work in night shifts (US Shift)

Candidate should have very good knowledge and working experience on MS Word, MS Excel, MS PowerPoint and E-Tabs Automation Software. He/ She should have a good communication skill. Should be a good team player and flexible to work in different shifts based on our project requirements. Essential Duties and Responsibilities: Very good knowledge and experience in working in MS PowerPoint and MS Excel Should have a good oral and written communication skill Flexible in time PRE-REQUISITES FOR THE ROLE: Charting experience in PowerPoint E-Tabs Automation Tool Healthcare industry knowledge will be added advantage Communication skill OTHER REQUIREMENTS: Market research background Education and Training Required: Graduate and should be very good with MS Office tools and E-tabs Knowledge, Skill, Ability: Should have good communication skill and should be a good team player Qualifications Graduate or Degree in relevant field

M3 Global Research, an M3 company, is seeking a Senior Data Engineer to join our data engineering team. This role will focus on building and maintaining robust data pipelines, working closely with stakeholders to ensure data solutions align with business objectives, and utilizing tools like Power BI for data visualization and reporting. The ideal candidate has strong analytical skills, a passion for data-driven decision-making, and excellent communication abilities to work effectively with stakeholders across the organization. Essential Duties and Responsibilities: Design, develop, and maintain high-quality, secure data pipelines and processes to manage and transform data efficiently. Lead the architecture and implementation of data models, schemas, and integrations that support business intelligence and reporting needs. Collaborate with cross-functional teams to understand data requirements and deliver optimal data solutions that align with business goals. Maintain and enhance data infrastructure, including data warehouses, lakes, and integration tools. Provide guidance on best practices for data management, security, and compliance. Support Power BI and other visualization tools, ensuring consistent and reliable access to data insights. Oversee the delivery of data initiatives, ensuring they meet project milestones, KPIs, and deadlines. Essential Job Functions: Maintain regular and punctual attendance. Work cooperatively and communicate effectively with team members and stakeholders. Comply with all company policies and procedures. Supervisory Responsibility: Yes Outcomes: Deliver high-quality, reliable data solutions. Provide stakeholders with clear and actionable insights through Power BI reports. Ensure data pipelines and ETL processes are optimized and running efficiently. Foster strong relationships with stakeholders to ensure their data needs are met. Competencies: Attention to detail. Analytical thinking and problem-solving skills. Strong communication and interpersonal skills to engage effectively with stakeholders. Ability to work in a fast-paced, agile environment. Knowledge and Skills: Proficiency with data engineering tools and technologies (eg, SQL, Python, ETL tools). Strong experience with Power BI for data visualization and reporting. Familiarity with cloud-based data platforms (eg, AWS, Azure, Google Cloud). Experience with data modeling, data warehousing, and designing scalable data architectures. Strong knowledge of database systems (eg, SQL Server, Oracle, PostgreSQL). Experience working in an Agile development environment. Excellent communication skills to work effectively with both technical and non-technical stakeholders. Ability to multi-task and manage multiple projects simultaneously. Problem-solving mindset with a desire to continuously improve data processes. Minimum Experience: 5+ years of experience in data engineering or related fields. 2+ years of experience with Power BI or similar data visualization tools. Education and Training Required: bachelors degree in computer science, Data Science, or a related field, or equivalent experience

REPORTING TO : Director - Market Research EXPERIENCE : 2 - 5 years of managerial experience in MR EDUCATION : Any Graduate - Any graduate with PG in management BROAD RESPONSIBILITIES: The key face for the customer, managing clients, issues, and engagement through the course of projects. Provide clients with solutions related to projects with focus on nurturing client relationships The Project Manager is responsible for the management and implementation of the internal business processes involved in the collection and preparation of market research data; from the provision of the questionnaire to the delivery of the final deliverables. The Project Manager is responsible for a broad range of complex market research, administrative, and technical activities. The position requires management and facilitation among the various internal departments and external agencies involved in the project. With minimal consultation from a senior team member, manages all aspects of the internal business process all administrative tasks project initiation project scheduling managing all field activities to ensure that projects are completed within established budgets, parameters and schedule monitoring field status reports understanding the data requirements checking data and proofreading deliverables coordinating with internal and external departments/agencies Project management, client management, client servicing, excellent communication skills Qualifications Experience in MR Data collection and consulting Study setup Scheduling projects: Planning what happens when, negotiating where necessary; preparing detailed instructions on studies to ensure studies are correctly administered; and personal briefings to Survey Programming, Data Collection, and Data Processing when appropriate. Questionnaire input and specs Liaising with client; with suggestions/ recommendations for effective data collection. Project handling: Monitoring job progress and providing feedback; ensuring deadlines are met and taking corrective action where necessary; liaising with client service and data processing on code frames and DP specs; handling project-related queries from data collection or data processing post field; ensuring work meets quality standards. Quality control: Project Managers keep in touch with data collection and data processing or suppliers during the project so that problems can be rectified early in the job cycle. Adhere to all processes/standards to ensure Quality. Job analysis: Analyzing the performance on the study and providing recommendations to client service and operations for the future. Additional Information Ability to handle multiple tasks and meet assigned deadlines within extremely short timeframes Strong attention to detail and accuracy Excellent analytical, computational, and problem solving skills Excellent interpersonal and negotiation skills Strong written and verbal communication skills with the ability to effectively interact with internal and external clients. Ability to explore solutions to complex project situations within tight deadlines Strong computer skills including Microsoft Office and/Suite and other specialized business-related software systems Enthusiastic with Good people skills. Enjoy working with and talking to people, and be open and interested in new ideas and ways of doing things Should be willing to work in night shifts (6:00 PM to 3:00 AM)

As a Senior Project Manager you are the key player on the project The client will seek your advice, trust your judgment and value your opinion You need to be a strong client communicator, who s organized, methodical and numerate You will be ultimately accountable for successful project management and delivery You will have enthusiasm for your client(s) business, bringing your knowledge and expertise to bear in your management of the projects you are assigned to You will also need to be a good man-manager, supporting the training and guidance of the more junior Project Managers The role requires a high level of problem-solving offering solutions to your team, clients, and other departments You will also be managing some of the more complex projects yourself and therefore need to have a very hands on approach and attitude In doing so, you are also expected to provide clear goals and direction to the team and lead by example You are is responsible for alerting your line manager of any possible concerns on projects The role also expects a great level of independent working and leading by example, as we'll as establishing strong client relationships - a Senior Project Manager is responsible for relationships between the Operations team and key accounts and should ensure and supervise consistent client excellence across these accounts It is also expected for the Senior Project Manager to provide continues suggestions on improvement and support improve M3 GRs services and offerings Essential Duties and Responsibilities: Including, but not limited to the following: Manage qualitative quantitative projects through entire project life cycle including all aspects of managing clients, partners and healthcare professional sample. Complete project management of quantitative projects may be expected as we'll. Facilitate screening, scheduling and confirming of respondents for TDIs, focus groups, in-person IDIs, online qual interviews, etc and ensuring all respondents are prepared according to client requirements. Ability to act quickly to replace no-shows, follow up with late respondents, send last minute materials, etc when alerted by client/moderator. Setup and testing of survey/screener, monitoring of statistics, managing respondent honoraria and closing/auditing/invoicing of projects in technology based system. Work directly with various teams to setup and test survey links and redirects, prepare and send sample, conduct quality/audit checks, managing respondent inquiries and honorarium and all other components of online research. Monitor productivity and quality of data collection to produce regular updates and progress reports on project status. Coordinate and lead project kickoff meetings for all assigned studies to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities. Provide regular updates and progress reports on recruitment status to meet client needs. Proactively identify potential fielding concerns and identify issues when in field. Partner with sales team members and operations staff to address issues and/or make recommendations to improve performance on research studies. Manage and leverage relationships with vendors, domestic and international, to facilitate accurate and timely deliverable, communications, and issue resolution. Manage study profitability by monitoring and accounting for all project costs affecting the budget. Provide guidance and mentoring to members of the Market Research Project Management team as needed. Essential Job functions: Including, but not limited to the following: 1. Maintain regular and punctual attendance 2. Work cooperatively with others 3. Comply with all company policies and procedures. 4. Communicate (verbally and written) in a timely fashion with clients and internal stakeholders. 5. Assess/plan/create project timelines 6. Manage projects through the entire project life cycle. Supervisory Responsibility: No Outcomes: Meet or exceed individual objectives and key results Complete objective milestones on-time Maintain Positive Client Feedback Scores Independently manage projects and delivery of all deliverables within quoted time frame Invoice 6.1 projects per month Maintain an average revenue per month of $165,000 Competencies: Communication - must be able to communicate with client and internal stakeholders effectively. Problem solving skills. Must be able to multi-task. Experience with planning project timelines Ability to project estimated fieldwork completion for revenue forecasting Education and Training Required: Bachelors degree or equivalent preferred Knowledge, Skill, Ability: The candidate must be a self-motivated individual with exceptional time management, organizational skills and attention to detail. The candidate must have the ability to manage multiple qualitative projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time. Experience in quantitative project management as we'll is preferred. The candidate must have exceptional written and verbal communication skills. The candidate must have very strong Microsoft Office skills including Excel, Outlook and Word and be a quick learner of new technologies/software. The candidate must have we'll-developed analytical and problem solving skills. The candidate must have the ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives. Minimum Experience: Must have 5+ years of experience in Market Research. Additional Information Willing to work in night shifts (US Shift)

RELEVANT EXPERIENCE: Minimum 2 Years INDUSTRY EXPERIENCE: Market Research The Analyst role focuses on providing solutions to clients utilizing a variety of data processing tools and advanced dashboard software. A successful candidate has a strong understanding of primary and secondary data deliverables, especially reporting, is collaborative, self-motivated and client focused. Has an ability to master new tools and processes quickly. Responsibilities of the Role Thorough review of client materials and preparation of queries in a timely manner. Application of internal procedures and methodologies to create client facing dashboards. Ability to detect illogical results and capacity to communicate them in a professional manner -with a focus on solutions. Deliver assigned tasks in timely and high-quality manner, resulting in high client satisfaction. (Deliverables include dashboards, custom data and advance analytics.) Expected to spend time reporting and receiving information to and from their manager. Commitment to learn the latest technologies in the data collection field. Requirements Essential: Bachelor s or Master s degree in Computer Science (B.E./B. Tech/MSc/MCA) EXCEPTIONAL attention to detail, and commitment to the accuracy and integrity of information Exceptional ability to multitask and balance multiple projects and priorities Strong problem-solving skills, including an ability to think outside the box Good understanding of databases Basic statistic knowledge Full professional proficiency in English both written and spoken Desirable: MS Office experience (Excel, Word, PPT) Coding Experience in programming language Market research experience (preferably with healthcare surveys) Experience creating reports Personal Qualities: Organized, self-motivated and self-directed Ingenuity, with a willingness and enthusiasm for learning new techniques Excellent interpersonal communication skills Excellent at establishing and managing relationships with clients, vendors, and coworkers Logical thinking skills Qualifications Bachelor s or Master s degree in Computer Science (B.E./B. Tech/MSc/MCA)

The incumbent will be responsible for timely project delivery with high quality interaction with the client over telephone / email. Drive and achieve internal targets. Requirement minimum hands on experience working in a Market Research using Quantum. Graduate / Post graduate with experience with excellent communication skills. Good knowledge of MS Office and Data processing tools like Quantum, SPSS, Quanvert. Attention to detail should have good analytical skills. Should be able to handle multiple projects simultaneously. Able to prioritize work according to pre-set timelines. Ability to work on Tabulations, Data Edits, Data Validation and other Data Processing activities. Reporting Structure Will be reporting to the Team Leader Communication should be good and willing to work in shifts. As part of job responsibilities, you are required to comply with ISO 20252:2019 and ISO 27001 standards . Knowledge, Skill, Ability: Experience with SPSS Ability to learn quickly Ability to communicate effectively Willing to work in US EST Shift (6pm - 3am) Qualifications Computer Science Graduate

Coding (Open end coding & Branding) and Quality checks on Excel. Prepare code frame as per responses and send for approval to client. Performing quality checks at various levels of projects to maintain standard of quality with accuracy. Monitoring the progress of the project in field/checking for documents/coordinating with client service contact and project manager for project status/requirements. Acknowledging projects from the clients. Ensure the project is delivered with error free output and meeting the TAT (turnaround time). Prepare the feedback report for the project and analyse on the basis of accuracy, and efficiency. Creation of Code frames by reviewing previous wave code frames, if available, or else creating them from Scratch and getting those approved for Research team. Timely coding the interim data and keeping the Open-end coding of Survey data up to date. Understanding the Healthcare terminologies. Qualifications 1. Person should be able to read English and understand medical terms 2. Hands on with computer applications like MS office ( word / excel) 3. Good communication 4. A science graduate ( B pharma, BSc Biology / biotech , BTech Bio etc

The Panel Support Associate is a highly motivated, personable, and detail-oriented professional that focuses on recruitment, panel enrichment, management and data quality maintenance Profile Summary We are looking for an experienced candidate to execute desk research and secondary research activities online, which includes data profiling, data cleaning and data sampling. Calling will be part of it from time to time. The candidate should have a basic understanding of medical specialties and likewise experience in the healthcare sector will be preferred. Candidate will be required to work in US shift timings, and coordinate with Patient and Physician panel managers. Essential Duties and Responsibilities Provide high-quality professional support to m360 Research members via telephone and email/support ticket communications Answer respondents query and concerns in a prompt and efficient manner by email and or phone Build and maintain strong relationships with the panel members through timely and professional communication, quality problem solving and critical thinking Effectively work with our US Operations/Project Management team members to resolve project specific issues and provide requested data. Initiate panel recruitment through online desk research, email marketing, social media etc Understand the project scope and support the project managers by recruiting and providing the requested data Execute online recruitment strategies for healthcare professionals, referral campaign and email segmentation. Outcomes Keep queries response time and quality under given KPIs Meet recruitment goals Requirements Include: 2+ years of customer service experience, preferably in a Healthcare Market research Should be very comfortable with MS Office, especially Excel and Word Excellent interpersonal communication skills, both verbal and written. Must maintain a professional demeanor in all communications, internal and external Self-motivated to work independently as we'll as to accept and follow direction on given assignments; able to prioritize tasks throughout the workday and takes ownership of tasks and duties assigned Exceptional time management, organizational skills, attention to detail and ability to multitask in a changing, fast paced, high volume environment. we'll-developed analytical and problem-solving skills Strong sense of professionalism and ability to work in a team environment to successfully meet individual and department goals. Fluent in English Comfortable with change, ability to derive opportunity from uncertainty Minimum Experience Candidate will preferably have experience with customer support or market research projects Knowledge, Skill, Ability: Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules Strong Microsoft Office skills Ability to learn new technologies and systems Qualifications bachelors degree Minimum Experience Candidate will preferably have experience with customer support or market research projects Knowledge, Skill, Ability: Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules Strong Microsoft Office skills Ability to learn new technologies and systems

Willing to work from office (Monday to Friday) in US-EST shift (Night shift) and suitable candidate will be called to office for F2F interview. EXPERIENCE: 2+ Year in international outbound calling LANGUAGE (Fluent): English Language Role Description The Associate is a highly motivated, excellent communicator and personable professional that focuses on recruiting market research participants via phone and carry out cold calling to engage new respondents to complete M360 Research projects. The Associate provides high quality customer service to panel members and other research participants by answering questions and resolving enquiries regarding registration, accounts, study participation, compensation, and more. Duties and Responsibilities Project Recruitment: Recruit M360 Research panellists via phone and carry out cold calling to recruit respondents on allocated quantitative and qualitative projects Carry out online desk research of phone numbers of healthcare professionals and call them to recruit them to participate in market research studies Ensure project details are clearly communicated to participants when contacting them over the phone Inform the line manager of any recruitment issues, delays and foreseeable problems that can affect the successful delivery of the project Provide insightful and relevant feedback on projects feasibility based on gathered market intelligence upon talking to respondents over the phone Complete phone screening of recruited respondents for telephone and in-facility interviews Ensure qualitative respondents are scheduled and confirmed over the phone Ensure confirmation letters and consent forms are sent and complete follow up calls if needed to chase on materials Ensure that daily number of calls and strike rate targets are achieved Strictly follow phone quality communication parameters and guidelines As part of job responsibilities, you are required to comply with ISO 20252:2019 and ISO 27001 standards . Willing to work in US EST shift, the role requires you to support US. (Shift time 6:00 PM to 3:00 AM IST). Panel Engagement Call M360 Research registered respondents who have not confirmed their email account to complete the onboarding process Call inactive M360 Research respondents and invite them to reactivate their M360 account Panel Support: Provide high-quality professional support to M360 Research members via telephone and email / support ticket communications Master and work across multiple systems to investigate, troubleshoot and handle enquiries and complaints and provide appropriate solutions and alternatives Effectively work with our US and EU Operations / Project Management team members to resolve project specific issues and acting on behalf of the user while balancing user advocacy and company profitability Handle all enquiries according to company policy and expectations in regard to outcomes, time to resolution, and communication standards Complete the verification process for newly registered panelists and carry out data quality checks for existing panelists Build and maintain strong relationships with the panel members through timely and professional communication, quality problem solving and creative thinking Provide input and assist with updating communication procedures, guidelines, and enhancements to the system and processes Complete panel verifications and provide assistance on market research project set up Experience, skills and qualifications Fluent in English 1+ year of experience as a Tel caller with US Process or International Call Centre Excellent interpersonal and communication skills - both verbal and written Have a strong comfort level of being on the phone Be able to work as part of a team and show flexibility in the tasks they are asked to perform Independently motivated and inspired by working in a dynamic environment Comfortable with change, with the ability to seek opportunity in uncertain conditions Analytical and a strategic thinker Ensure 100% accuracy and demonstrate excellent attention to detail Strong organizational skills and the ability to multitask Comfortable to work in night shift (US EST time Zone) Willing work from Office. Visit our company website before the interview www.m360research.com Qualifications Any Graduate/Under-Graduate (minimum 12th pass)

EXPERIENCE : 2 - 5 years of managerial experience in MR EDUCATION : Any Graduate - Any graduate with PG in management BROAD RESPONSIBILITIES: The following are the roles and responsibilities of the Project Manager The key face for the customer, managing clients, issues, and engagement through the course of projects. Provide clients with solutions related to projects with focus on nurturing client relationships The Project Manager is responsible for the management and implementation of the internal business processes involved in the collection and preparation of market research data; from the provision of the questionnaire to the delivery of the final deliverables. The Project Manager is responsible for a broad range of complex market research, administrative, and technical activities. The position requires management and facilitation among the various internal departments and external agencies involved in the project. With minimal consultation from a senior team member, manages all aspects of the internal business process all administrative tasks project initiation project scheduling managing all field activities to ensure that projects are completed within established budgets, parameters and schedule monitoring field status reports understanding the data requirements checking data and proofreading deliverables coordinating with internal and external departments/agencies Project management, client management, client servicing, excellent communication skills Qualifications Experience in MR Data collection and consulting Study setup Scheduling projects: Planning what happens when, negotiating where necessary; preparing detailed instructions on studies to ensure studies are correctly administered; and personal briefings to Survey Programming, Data Collection, and Data Processing when appropriate. Questionnaire input and specs Liaising with client; with suggestions/ recommendations for effective data collection. Project handling: Monitoring job progress and providing feedback; ensuring deadlines are met and taking corrective action where necessary; liaising with client service and data processing on code frames and DP specs; handling project-related queries from data collection or data processing post field; ensuring work meets quality standards. Quality control: Project Managers keep in touch with data collection and data processing or suppliers during the project so that problems can be rectified early in the job cycle. Adhere to all processes/standards to ensure Quality. Job analysis: Analyzing the performance on the study and providing recommendations to client service and operations for the future. Additional Information Ability to handle multiple tasks and meet assigned deadlines within extremely short timeframes Strong attention to detail and accuracy Excellent analytical, computational, and problem solving skills Excellent interpersonal and negotiation skills Strong written and verbal communication skills with the ability to effectively interact with internal and external clients. Ability to explore solutions to complex project situations within tight deadlines Strong computer skills including Microsoft Office and/Suite and other specialized business-related software systems Enthusiastic with Good people skills. Enjoy working with and talking to people, and be open and interested in new ideas and ways of doing things Should be willing to work in night shifts (6:00 PM to 3:00 AM)

Domain Experience: At least one year of latest experience in Healthcare or Pharma industry inside sales is required Location: Anywhere in India, work from home Shift Hours: Should be willing to work in US shift, EST time zone. About the Role: M360 is looking for an Inside sales specialist who can cultivate opportunities for new business development opportunities and plans strategies to target potential clients and customers. Inside sales Team is the cornerstone of any successful organization because they ultimately generate new revenue by getting client business referrals, network, and web leads and provide prospective customers/clients with all services offered, and additional presentations as needed. Essential duties and broad responsibilities: Responsible for coordinating activities related to sales and new client acquisition Developing a thorough understanding of m360 Research services, target customer profile, and value proposition Identifying, qualifying, and making sales pitch to potential new clients Reaching monthly targets for scheduling new meetings between potential clients and m360 s Sales team Maintaining a healthy sales pipeline through using best practices such as Prospecting, Lead Qualification, Lead Nurturing, and obtaining bids. Setting up meetings with US-based clients via calls and Emails Collaborating with sales team in the US Doing extensive Market Research on all potential clients Developing customized targeted sales strategies Coordinating new business generation activities Answering potential client questions and follow-up call questions As part of job responsibilities, you are required to comply with ISO 20252:2019 and ISO 27001 standards . PRE-REQUISITES FOR THE ROLE: Prior Inside Sales experience in selling B2B services to Healthcare companies in the US and/or Europe Problem-solving and analytical skills to optimize the prospecting and lead nurturing process and get faster results Comfortable making calls and talking to new people all-day Excellent verbal and written communication skills; the ability to call, connect and interact with clients Persuasive and goal-oriented Possesses an energetic, outgoing, and friendly demeanor Eager to expand the company with new sales, clients, and territories Self-motivated and self-directed Able to multitask, prioritize, and manage time efficiently Excellent analytical and time-management skills Ability to work independently or as an active member of a team Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) Bonus Points If Experience with lead generation and prospect management Cold calling experience: Previous experience as an inside sales representative, or related sales experience Able to communicate with C-Level Executives professionally Supervisory Responsibility: No Qualifications Any graduate, degree in pharma or healthcare is highly desirable

As a Senior Account Executive, you will work closely with one or more Sales Directors aligned with overall sales goals to support client relationship management. This role requires a strong understanding of the company s full range of offerings and plays a key role in client satisfaction, account management, and sales strategy. Essential Duties and Responsibilities: Facilitate bid process by qualifying RFP s, writing proposals, and developing effective pricing for clients. Define project-level feasibility for client bids using proprietary tools. Keep the company s CRM tool updated with delivered bids. Work with Account Directors and Sales Directors to develop, expand and leverage the client relationship with focus on developing incremental revenue through closing sales, effective up[1]selling and managing client expectations during delivery phase. Assist the Client Services Team during project delivery with additional information and partner source, if required. Assist in presentations, and other sales related activities, required by the Sales Director and Account Directors. As part of job responsibilities, you are required to comply with ISO 20252:2019 and ISO 27001 standards. Supervisory Responsibility: No Education and Other Requirement: bachelors degree or equivalency preferred, 6-8+ years of experience in pre-sales and proposal management in the Market Research industry Strong communication skills (spoken and written English) Proficiency in MS Word, Excel, and PowerPoint Customer-centric mindset; previous customer service experience is a plus Qualifications bachelors degree or equivalency preferred

4 to 6 yrs of relevant experience in digital marketing, panel recruitment, with at least 2+ years focused on social media based targeting strategies DOMAIN EXPERIENCE 1-2 years experience in global healthcare primary market research or data collection (Not mandatory) OTHER EXPERIENCE: Respondent recruitment and data collection leveraging proprietary multi-panels mode. Proven experience in using platforms like LinkedIN, Facebook, Instagram, Reddit, Twitter for panel recruitment processes EDUCATION Graduates & Above (MBA in marketing will be a plus) Job Purpose The Social Media Recruitment Manager will be responsible for implementing various digital marketing strategies for effective targeting & recruitment of healthcare professionals for various primary market research surveys. The role involves effective utilization of various social media channels and other online programs to attract target audiences. Will be working in close partnership with the local fieldwork teams and will be accountable for designing and deploying strategies to recruit new panel members. This role requires innovative, out of the box thinking with an analytical & strategic bend of mind, who can excel in a fast-paced environment and can adjust tactics to deliver the required results. This person will have to take complete ownership of developing paid campaigns, including Ad content, define appropriate targeting, set budgets and track ROI. This is an individual contributor role with no people management tasks involved. Howe'ver, this role will entail working with cross-divisional teams and strong collaboration with m360 project management & fieldwork operations team. Essential Duties and Broad Responsibilities Design and implement marketing & recruitment campaigns that achieve project and panel objectives Design, plan and execute complementary social media campaigns to recruit & onboard new healthcare panel members (Doctors, Allied healthcare professionals, patients & consumers) in USA, Canada and India Hold responsibility for the analytical reporting of digital marketing and social media campaigns and use that data to inform future activities and improvements Create engrossing & attractive templates and compelling visuals for paid campaigns, online Ads and banners Leverage LinkedIN & other professional networking platforms to expand reach, followers and target potential survey participants Establish connections with healthcare influencers to promote m360 brand & surveys Identify affiliate tools & partners and develop strong collaborative relationships and utilize those connections & tools for project level & panel recruitment Expand FB group (both open & closed) & advisory group connections and run Run weekly & monthly campaign reviews to track performance of campaigns and propose improvements. Identify trends and insights, and optimize campaign level ROI and performance based on the insights Work closely with project & fieldwork management teams on campaign strategy, budget and expected outcomes As part of job responsibilities, you are required to comply with ISO 20252:2019 and ISO 27001 standards . PRE-REQUISITES FOR THE ROLE: Experience in building & executing social media based panel recruitment strategies Strong familiarity with social media & digital marketing platforms Deep experience of email campaign strategy, automation, and tactics A creative thinker with the capacity to design engaging campaigns and contents Ability to track ROI of campaigns and optimize accordingly Experience using ATS platforms, social media analytics tools and CRM platforms Excellent copywriting skills for web and email Motivated by an exciting and collaborative team environment Able to make decisions, take ownership and accept accountability Self-motivated and driven with a passion for excellence Previous marketing experience, preferably in a healthcare or B2C environment Excellent verbal and written communicator with an eye for detail Bachelors degree in business, marketing, or any other relevant field Proficient in using MS office and know-how of executive reporting Should possess excellent interpersonal skills and the ability to collaborate with global teams. Comfortable and willing to work in afternoon/night shift (GMT/ET) Knowledge, Skill, Ability: Strong awareness of recent digital marketing & social media trends & tools The candidate must be a self-motivated individual with exceptional time management, organizational skills and attention to detail. The candidate must multi-task and can work we'll under pressure. The candidate must have exceptional written and verbal communication skills. The candidate must have strong Microsoft Office skills, graphic designing platforms like Canva, Adobe etc Qualifications Graduates & Above (MBA in marketing will be a plus)

We are seeking a highly motivated and results-driven Sales Director to spearhead the growth of new business opportunities in the healthcare market research sector. The ideal candidate will possess a deep understanding of market research methodologies and trends, with a proven track record in driving business expansion and revenue generation. The Sales Director will be responsible for identifying, acquiring, and nurturing new client relationships while enhancing the company s reputation as a leader in market research. Key Responsibilities: Lead efforts to identify and pursue new business opportunities in the market research industry. Build and manage a pipeline of prospective clients, including Fortune 500 companies, startups, and other potential partners. Strategize and implement new business development initiatives through methods of cold outreach, networking, attending industry events. Seek out and source new clients by developing networks and independently identifying and developing relevant resources for sales and business development. Develop and execute strategic sales plans to meet aggressive revenue targets. Establish long-term client relationships through proactive outreach, networking, and personalized engagement. Manage and grow self-acquired accounts using exceptional sales and relationship building skills Maintain an in-depth knowledge of key research methodologies (eg, qualitative, quantitative, ethnographic) and technologies. Establish relationships with key decision-makers and stakeholders within client organizations. Serve as the point of contact for new and potential clients, guiding them through the sales cycle from lead generation to contract negotiation. Commit and meet all personal KPIs on a weekly basis. Share weekly PoA to meet KPIs during weekly Sales calls Achieve all personal financial goals, delivering on target revenue and profit per quarter. Ensure high levels of customer satisfaction by managing client expectations and delivering high-quality market research services. Work closely with internal teams, including research, analytics, and marketing, to ensure seamless project execution and delivery. Coordinate with the marketing team to create sales materials and campaigns that resonate with target audiences. Actively participate in new product/service development, providing feedback based on client interactions. Track and report on business development activities, including sales pipeline, client meetings, and revenue generation. Qualifications bachelors degree in business, Marketing, Market Research, or a related field Minimum of 3-5 years of Sales experience, preferably within the market research, consulting, or data analytics industries. Proven track record of generating new business and driving revenue growth. Strong knowledge of market research tools, methodologies, and industry best practices. Skills & Competencies: Exceptional interpersonal and communication skills with the ability to engage with C-suite executives and decision-makers. Strong negotiation skills and experience managing complex sales cycles. Analytical mindset, with the ability to interpret data and research findings to inform business strategy. High degree of professionalism, self-motivation, and a results-driven approach. Ability to work effectively in a team environment and manage cross-functional relationships. Experience with CRM tools (eg, Salesforce) and other business development software. Travel will be required for client meetings, conferences, and industry events. Preferred Attributes: Established network within the market research and related industries. Experience working in healthcare market research industry. Strong public speaking and presentation skills Ability to adapt to a fast-paced, evolving environment. Additional Information Health and Dental Life, Accident and Disability Insurance Prescription Plan Flexible Spending Account 401k Plan and Match Paid Holidays and Vacation Sick Days and Personal Day

Candidate should be willing to work from office (Monday to Friday) in US-EST shift (Night shift) and suitable candidate will be called to office for F2F interview. EXPERIENCE: 2+ Year in international outbound calling LANGUAGE (Fluent): French Language BROAD RESPONSIBILITIES: Recruiting healthcare professionals to participate in online MR surveys as we'll as for panel recruitment. Coordinate with project owners, provide daily updates and consistently deliver as per the set targets and timelines for each data collection projects. Cold calling and lead generation. Follow-up and reminder calls. Build and maintain a good rapport with respondent. Online mining and desk research. PRE-REQUISITES FOR THE ROLE: Very good cold-caller with strong convincing and soft skills. Soft skill trained resources from sales processes are preferred. Should be willing to work in target orientated environment with stringent timelines. Must have the ability to multi-task and prioritize task independently based on targets & timelines. Neutral accent with no MTI/local influence. Experience in lead generation and awareness of standard rebuttals to pass the gatekeepers. Proactive & spontaneous thinker and can change pitch of the call to achieve results. Ability to mine contact information from free online sources. Should have the ability to comprehend survey screener logic. Proficient in using MS excel & word. Good interpersonal skills. Qualifications Any Graduate/Under-Graduate (minimum 12th pass)

aria-label="Job description"> Company Description About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. Job Description Business Unit Mission : M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide. M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking a Quantitative Fieldwork Coordinator to join our Market Research team. The Fieldwork Coordinator is responsible for all aspects of recruitment for quantitative and qualitative projects in the US market and assisting the Project Managers in making sure studies are delivered in accordance with the specs given by the client. The Fieldwork Coordinator liaise with other team members to deliver the project, being fully responsible for the sampling and setup aspects of the allocated projects. The Quantitative Fieldwork Coordinator is one of the key team members in the execution of the quantitative project, and is responsible for field management and sample strategies, and will be accountable for coordinating with respondents and vendors. They will assist with the set-up of the study and other project requirements as needed. Essential Duties and Responsibilities: The Fieldwork Coordinator responsibilities listed below are inclusive but not limited to Execute end to end project related tasks which include (but not exclusively) link setup, link testing, set up and delivery of study invitations via custom tools, manage exclusion lists, and incentive reconciliation. Manage and control of sampling for the allocated projects from the setup for internal invites to custom recruitment. Excellent understanding of project recruitment methodology for studies; coordinate with project assistants to best utilize available options for maximum results. Build a sampling plan for the projects allocated. Liaise with other teams to maximize internal sample resources via phone recruitment, custom emails and other custom recruitment solutions. Review projects on a regular basis and inform project managers when internal sampling strategies have been exhausted. Provide recruitment update to the project management team upon request. Ensure projects are completed in line with timelines stipulated by the client. Come up with alternative sampling strategies when internal panel sample is not sufficient to reach total sample sizes of projects. Track, monitor and report on sampling performance at a project level. Have an excellent understanding of the M3 sampling, emailing and reporting tools to ensure they are used to the best of their capabilities in supporting project deliverability. Address Project Managers and other stakeholders requests in timely manner Attend meetings with PMs regarding assigned projects to ensure project specifications, client needs, timelines, and responsibilities are understood. Takes notes and fill checklists during key meetings and share them with the attendees afterwards Host internal or setup external market research pretest/pilot interviews for clients, and ensure interviews are conducted on time and as planned. This will require direct client and respondent interactions. Track, monitor and report on custom recruitment performance. Support PMs ensuring that projects are closed and ready for invoicing in a timely manner Setup Dynamic Audiences on projects based on the clients specifications. Essential Job functions: Including, but not limited to the following: Maintain regular and punctual attendance Work cooperatively with others Comply with all company policies and procedures Communicate (verbally and written) in a timely manner with clients and internal stakeholders Adopt new procedures and processes Supervisory Responsibility: No Outcomes: Keep M3 outsourced project recruitment rate under the given KPIs per market Achieve monthly revenue, profit, and CSS targets on assigned projects - 6.5 or higher, 46.9%+ GP Improve panel user experience by achieving 85% Dynamic Audience usage, and 50% efficiency of the tool. High process adherence Have an excellent understanding of the M3 platforms and dynamic audience, emailing and reporting tools to ensure they are used to the best of their capabilities in supporting project deliverability and provide detailed feedback on changes to tools and processes. Custom recruitment effectiveness - maintain outsource rate at 5% or lower for US HCPs surveys. Competencies: Communication - able to clearly communicate with client and internal stakeholders effectively. Teamwork - Be able to work as part of a team and show flexibility in the tasks they are asked to perform Detail oriented - Ensure accuracy and display excellent attention to detail Independently motivated - inspired by working in a dynamic environment, and able to prioritize tasks throughout the workday Comfortable with change, ability to derive opportunity from uncertainty Responsive and able to work well under pressure Ability to help manage multiple projects accurately and on time in a fast-paced environment, where deadlines can move, and other changes often occur in real time. Qualifications Bachelor s degree or equivalent required Relevant coursework in market research or healthcare preferred but not required. Additional Information Minimum Experience: 0 - 1 year of market research experience Willing to work in US EST hours. Knowledge, Skill, Ability: Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules Strong Microsoft Office skills (Excel) and quick learner of new technologies/software Must have basic math skills, with the ability to calculate incidence rate, response rates profit, etc Interest / natural curiosity or previous experience /exposure within the healthcare space Exhibit strong critical thinking skills and take initiative to improve skills and troubleshoot proactively with PM using all available resources to support project success Ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives. Self-motivated and able to (re)prioritize tasks throughout the workday Exceptional time management, organizational skills, attention to detail and ability to multitask Fluent in English

CLIENT ENGAGEMENT: will ensure client satisfaction by maintaining high-quality, proactive communication, understanding and meeting project requirements, and by managing client expectations across projects/engagements, DELIVERY OWNERSHIP: will own and contribute hands-on to project design, planning, and delivery of advisory/research/analytics projects; review the work done by team members; ensure the highest quality standards by actively contributing insightful analysis and presentation of data; help team members acquire new skills and support them in delivering increasingly superior quality work PROJECT OWNERSHIP: will own delivery of consulting and research projects, meet timelines, and manage project risks; will represent project teams in review meetings with clients, REVIEW AND QC: will review work done by analysts and junior consultants; will ensure high quality deliverables by actively contributing through insightful analysis of data, TEAM MENTORSHIP: will be required to drive team members in acquiring new skills and support them in delivering increasingly superior quality work, COLLABORATION: assist the team/ supervisor with specific expertise when required. On a need basis, support BD/sales team with subject matter expertise and help build proposals, etc As part of job responsibilities, you are required to comply with ISO 20252:2019 and ISO 27001 standards. Supervisory Responsibility: Yes Education and Other Requirement: B. Pharm or MSc (Pharma) or Master s degree or in Life Sciences, Pharmacy, or related field. 7 10 years of experience in competitive intelligence, market insights, or strategic analysis within pharma/biotech. Proven leadership or team management experience. In-depth understanding of drug development processes, regulatory pathways, and industry dynamics. Proficient in CI platforms and databases, with strong analytical and synthesis skills. Excellent communication and storytelling skills both written and verbal. Ability to handle ambiguity and drive insights from incomplete or evolving data. Good To Have: Cross-cultural experience of working with teams and clients based in the US/EU Understanding of the US and European market access and pricing environment for prescription drugs. Knowledge, Skill, Ability: Extensive experience in at least one therapy area (Cardiovascular, Immunology, Ophthalmology, Neurology, Oncology, Derma, Gastro, Biosimilars space, any other); should be able to interpret market events and advise clients on business implications of such events on a continued basis, Business acumen: needs to be able to drive revenue growth and profitability by identifying/capturing commercial opportunities, by establishing and articulating value stories in solving client problems, Strong research/consulting skills: proven ability to structure research questions, plan and execute research both qualitative and quantitative and drive strategic insights through in-depth analysis, Client facing experience is a must. Needs to engage clients by developing and delivering compelling engagement structures, reports/ presentations and by leading project/ industry-related conversations, In addition to secondary research skills, hands-on experience in Quantitative Modeling (forecasting, market sizing, other analytics) and Primary Market Research would be highly valuable for this role, High level of proficiency in MS-Office applications PowerPoint and Excel in particular, Familiarity with databases (clinicaltrials.gov, pubmed, IQVIA data, other subscription databases), Needs to be a self-starter. Must own and deliver projects or parts thereof with near-zero supervision; ability to plan and prioritize multiple workstreams to meet timelines is crucial, Qualifications B. Pharm or MSc (Pharma) or Master s degree or in Life Sciences, Pharmacy, or related field