Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Bengaluru
>
M360 Research
>
l Support Associate

l Support Associate

M360 Research

2 - 7 years

4 - 9 Lacs

Bengaluru

Posted:3 weeks ago| Platform:

Apply

Skills Required

ISO Project management Analytical Healthcare Market research Customer support Customer service MS Office Japanese Secondary research

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Panel Support Associate is a highly motivated, personable, and detail-oriented professional that focuses on recruitment, panel enrichment, management and data quality maintenance

Profile Summary

We are looking for an experienced candidate to execute desk research and secondary research activities online, which includes data profiling, data cleaning and data sampling. Calling will be part of it from time to time. The candidate should have a basic understanding of medical specialties and likewise experience in the healthcare sector will be preferred. Candidate will be required to work in US shift timings, and coordinate with Patient and Physician panel managers.

Essential Duties and Responsibilities

Provide high-quality professional support to m360 Research members via telephone and email/support ticket communications
Answer respondents query and concerns in a prompt and efficient manner by email and or phone
Build and maintain strong relationships with the panel members through timely and professional communication, quality problem solving and critical thinking
Effectively work with our US Operations/Project Management team members to resolve project specific issues and provide requested data.
Initiate panel recruitment through online desk research, email marketing, social media etc
Understand the project scope and support the project managers by recruiting and providing the requested data
Execute online recruitment strategies for healthcare professionals, referral campaign and email segmentation.

Outcomes

Keep queries response time and quality under given KPIs
Meet recruitment goals

Requirements Include:

2+ years of customer service experience, preferably in a Healthcare Market research
Should be very comfortable with MS Office, especially Excel and Word
Excellent interpersonal communication skills, both verbal and written. Must maintain a professional demeanor in all communications, internal and external
Self-motivated to work independently as we'll as to accept and follow direction on given assignments; able to prioritize tasks throughout the workday and takes ownership of tasks and duties assigned
Exceptional time management, organizational skills, attention to detail and ability to multitask in a changing, fast paced, high volume environment.
we'll-developed analytical and problem-solving skills
Strong sense of professionalism and ability to work in a team environment to successfully meet individual and department goals.
Fluent in English
Comfortable with change, ability to derive opportunity from uncertainty

Minimum Experience

Candidate will preferably have experience with customer support or market research projects Knowledge, Skill, Ability:
Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules
Strong Microsoft Office skills
Ability to learn new technologies and systems

Qualifications

bachelors degree

Minimum Experience

Candidate will preferably have experience with customer support or market research projects

Knowledge, Skill, Ability:

Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules
Strong Microsoft Office skills
Ability to learn new technologies and systems

More Jobs at M360 Research

Research Analyst (Healthcare) - Transcript Analysis

Bengaluru

1 - 3 yrs

INR 3 - 7 Lacs

Senior Data Engineer

Bengaluru

5.0 - 8.0 yrs

INR 7 - 10 Lacs

Graphic Designer

Bengaluru

3.0 - 5.0 yrs

INR 5 - 7 Lacs

Reporting Analyst

Bengaluru

3.0 - 8.0 yrs

INR 5 - 10 Lacs

nior Data Engineer

Bengaluru

5.0 - 8.0 yrs

INR 7 - 10 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

M360 Research

Market Research

Chicago

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

l Support Associate