Specialist

Role & responsibilities:

1. Stakeholder Coordination: Collaborate closely with employees, SPOCs, peers, and vendors to maintain effective, win-win relationships.

2. Vendor Management: Ensure consistent, high-quality service delivery by transport vendors through structured vendor management, including regular performance reviews and service level reporting.

3. Fleet Quality Assurance: Oversee that all vehicles meet required standards for maintenance, cleanliness, licensing, safety, and driver etiquette. Ensure drivers are properly licensed, well-groomed, and in appropriate uniform. Drive improvement initiatives with fleet partners.

4. EHS & Emergency Handling: Ensure compliance with Environmental Health and Safety (EHS) protocols, especially concerning female employee safety. Implement procedures for emergency response, including handling vehicle incidents.

5. Cab/Vendor Allocation & Routing: Utilize the MoveInSync tool to plan routes based on shift rosters, aiming to optimize cost and meet defined service levels.

6. Communication Management: Maintain clear two-way communication to avoid missed pickups and service gaps.

7. Escalation Handling: Manage real-time escalations, service disruptions, and failed pickups promptly and effectively.

8. Transport Cost Efficiency: Monitor and manage operational transport costs, aiming for continuous cost optimization while maintaining service quality.

9. Reporting: Generate and share reports including OTA/OTD, No-Show summaries, and any other client-required documentation.

10. Central Coordination: Liaise effectively with the centralized THD and tracking teams to ensure smooth operational flow.

Key Skills Required:

• Graduate with 2 to 4 years of experience in managing employee transport for in a corporate, BPO, or similar environment.

• Proficient in Excel with strong communication skillsboth written and verbal in English and the local language.

• Prior experience with MoveInSync or similar transport automation tools is preferred.

• Willing to work in shifts; must be hardworking, proactive, and enthusiastic.