Customer Support Executive

Company Description

WINIT

Customer Support Executive

Location:

Experience:

Department:

The Opportunity

Presales, Van Sales, Merchandising, DMS, and related enterprise solutions

At WINIT, we believe the future of customer support is AI-powered. This means you won’t just handle tickets — you’ll work smart, leveraging tools like AI chatbots, automation platforms, and predictive analytics to deliver faster, smarter, and more personalized support experiences.

If you enjoy problem-solving, communicating with clients, and contributing to customer success while using modern AI-enabled tools, this role is for you.

What You’ll Do

• Provide Level 1 & Level 2 support for WINIT’s SaaS and enterprise solutions, including 

  Presales, Van Sales, Merchandising, and DMS

  , via calls, emails, and chat.
• Use AI-powered tools to manage tickets, troubleshoot issues, and provide quick resolutions.
• Identify recurring issues, escalate to technical teams, and contribute to knowledge base improvements.
• Track support metrics, analyze trends, and propose process enhancements to improve customer experience.
• Collaborate with product and engineering teams to ensure client feedback on all solutions is addressed effectively.
• Maintain accurate and up-to-date records of customer interactions in support tools.
• Stay informed on industry trends, product updates, and AI-enabled support innovations.

What You Bring

• 1–4 years of experience in Customer Support, preferably for SaaS, IT, or tech solutions.
• Excellent communication skills — fluent in spoken and written English.
• Strong problem-solving skills and ability to troubleshoot technical and functional issues across WINIT products (Presales, Van Sales, Merchandising, DMS).
• Confidence to engage with clients across industries.
• Comfortable using AI-enabled support platforms and automation tools.
• Target-oriented, self-motivated, and committed to delivering excellent customer experiences.
• Knowledge of Freshdesk or similar tool is a plus.

Why WINIT

• Work on AI-powered products, including 

  Presales, Van Sales, Merchandising, and DMS

  , trusted by top global brands.
• Clear career growth path within Customer Success and Support roles.
• A culture that values innovation, ownership, and collaboration.
• Competitive salary 
• Work with a passionate, high-performing team in a collaborative environment.

C, and Europe to deliver the future of intelligent distribution.

Role Description

This is a full-time on-site role for a Customer Support Executive located in Hyderabad. The Customer Support Executive will be responsible for providing excellent customer service, resolving customer inquiries, and ensuring customer satisfaction. The role includes handling online support requests, offering technical support, and maintaining effective communication with customers. The candidate will play a crucial role in enhancing customer experiences and addressing any issues promptly.

Qualifications

• Customer Support and Customer Service skills
• Experience in Customer Satisfaction and handling Online Support
• Technical Support skills
• Strong problem-solving abilities and attention to detail
• Excellent communication and interpersonal skills
• Ability to work well in a team and independently
• Bachelor's degree in a relevant field is preferred