Customer Support Executive (UK Voice Process) Location: Choolaimedu, Chennai Company: INIYAS Ltd Working Days: Monday – Friday Timings: UK Shift Experience: Minimum 1 year in voice-based international customer support (UK clients mandatory) CTC: ₹3.36 L – ₹4.8 L per annum About INIYAS INIYAS Ltd is one of the UK’s leading IT service providers, now expanding its presence in Chennai to deliver world-class customer and technical support. We pride ourselves on professionalism, quality, and strong client relationships. Address: No. 5/9, 3rd Street, Gill Nagar, Choolaimedu, Chennai – 600094 Role Overview We are seeking an experienced Customer Support Executive with excellent English communication skills and proven voice-process experience supporting UK clients . You will handle inbound and outbound calls, resolve issues efficiently, and ensure every customer interaction is managed with clarity, confidence, and care. Key Responsibilities Handle customer queries via phone in a timely and professional manner. Manage agitated or upset customers calmly while maintaining control of the conversation. Take ownership of urgent calls , ensuring quick follow-up and resolution. Troubleshoot and resolve product- or service-related issues accurately. Maintain a courteous, empathetic tone at all times during customer interactions. Update CRM systems with case details, feedback, and resolutions. Proactively follow up on open cases to ensure closure and customer satisfaction. Coordinate with internal teams to escalate and resolve complex issues. Requirements Minimum 1 year experience in a UK voice-process (customer support / technical support). Strong fluency in English – neutral or UK-friendly accent preferred. Must have experience speaking directly with UK customers over calls. Excellent communication, listening, and problem-solving skills. Ability to multi-task and prioritise under pressure. Experience using CRM or remote-support tools (e.g., Zoho, Freshdesk, Zendesk). Calm, patient, and professional in handling escalations and urgent queries. Why Join INIYAS Work with a dynamic, growing international team. Continuous training and skill development programs. Exposure to multinational clients and UK-based operations. Career growth opportunities in a fast-expanding organisation. Competitive pay and supportive work environment. Apply Only If ✅ You have 1+ year of voice-process experience handling UK customer calls. ✅ You can communicate clearly, confidently, and professionally in English. ✅ You are comfortable handling agitated or urgent customer situations. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹40,000.00 per month Application Question(s): How many years of direct UK customer call-handling experience do you have? What is your current notice period or availability to join INIYAS? Expected CTC: Work Location: In person
Customer Support Executive (UK Voice Process) Location: Choolaimedu, Chennai Company: INIYAS Ltd Working Days: Monday – Friday Timings: UK Shift Experience: Minimum 1 year in voice-based international customer support (UK clients mandatory) CTC: ₹3.36 L – ₹4.8 L per annum About INIYAS INIYAS Ltd is one of the UK’s leading IT service providers, now expanding its presence in Chennai to deliver world-class customer and technical support. We pride ourselves on professionalism, quality, and strong client relationships. Address: No. 5/9, 3rd Street, Gill Nagar, Choolaimedu, Chennai – 600094 Role Overview We are seeking an experienced Customer Support Executive with excellent English communication skills and proven voice-process experience supporting UK clients . You will handle inbound and outbound calls, resolve issues efficiently, and ensure every customer interaction is managed with clarity, confidence, and care. Key Responsibilities Handle customer queries via phone in a timely and professional manner. Manage agitated or upset customers calmly while maintaining control of the conversation. Take ownership of urgent calls , ensuring quick follow-up and resolution. Troubleshoot and resolve product- or service-related issues accurately. Maintain a courteous, empathetic tone at all times during customer interactions. Update CRM systems with case details, feedback, and resolutions. Proactively follow up on open cases to ensure closure and customer satisfaction. Coordinate with internal teams to escalate and resolve complex issues. Requirements Minimum 1 year experience in a UK voice-process (customer support / technical support). Strong fluency in English – neutral or UK-friendly accent preferred. Must have experience speaking directly with UK customers over calls. Excellent communication, listening, and problem-solving skills. Ability to multi-task and prioritise under pressure. Experience using CRM or remote-support tools (e.g., Zoho, Freshdesk, Zendesk). Calm, patient, and professional in handling escalations and urgent queries. Why Join INIYAS Work with a dynamic, growing international team. Continuous training and skill development programs. Exposure to multinational clients and UK-based operations. Career growth opportunities in a fast-expanding organisation. Competitive pay and supportive work environment. Apply Only If ✅ You have 1+ year of voice-process experience handling UK customer calls. ✅ You can communicate clearly, confidently, and professionally in English. ✅ You are comfortable handling agitated or urgent customer situations. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹40,000.00 per month Application Question(s): How many years of direct UK customer call-handling experience do you have? What is your current notice period or availability to join INIYAS? Expected CTC: Work Location: In person