Customer Support Executive

1 years

3 - 4 Lacs

Posted:1 week ago| Platform: SimplyHired logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Customer Support Executive (UK Voice Process)

Location: Choolaimedu, Chennai
Company: INIYAS Ltd
Working Days: Monday – Friday
Timings: UK Shift
Experience: Minimum 1 year in voice-based international customer support (UK clients mandatory)
CTC: ₹3.36 L – ₹4.8 L per annum

About INIYAS

INIYAS Ltd is one of the UK’s leading IT service providers, now expanding its presence in Chennai to deliver world-class customer and technical support. We pride ourselves on professionalism, quality, and strong client relationships.

Address: No. 5/9, 3rd Street, Gill Nagar, Choolaimedu, Chennai – 600094

Role Overview

We are seeking an experienced Customer Support Executive with excellent English communication skills and proven voice-process experience supporting UK clients.
You will handle inbound and outbound calls, resolve issues efficiently, and ensure every customer interaction is managed with clarity, confidence, and care.

Key Responsibilities

  • Handle customer queries via phone in a timely and professional manner.
  • Manage agitated or upset customers calmly while maintaining control of the conversation.
  • Take ownership of urgent calls, ensuring quick follow-up and resolution.
  • Troubleshoot and resolve product- or service-related issues accurately.
  • Maintain a courteous, empathetic tone at all times during customer interactions.
  • Update CRM systems with case details, feedback, and resolutions.
  • Proactively follow up on open cases to ensure closure and customer satisfaction.
  • Coordinate with internal teams to escalate and resolve complex issues.

Requirements

  • Minimum 1 year experience in a UK voice-process (customer support / technical support).
  • Strong fluency in English – neutral or UK-friendly accent preferred.
  • Must have experience speaking directly with UK customers over calls.
  • Excellent communication, listening, and problem-solving skills.
  • Ability to multi-task and prioritise under pressure.
  • Experience using CRM or remote-support tools (e.g., Zoho, Freshdesk, Zendesk).
  • Calm, patient, and professional in handling escalations and urgent queries.

Why Join INIYAS

  • Work with a dynamic, growing international team.
  • Continuous training and skill development programs.
  • Exposure to multinational clients and UK-based operations.
  • Career growth opportunities in a fast-expanding organisation.
  • Competitive pay and supportive work environment.

Apply Only If

✅ You have 1+ year of voice-process experience handling UK customer calls.
✅ You can communicate clearly, confidently, and professionally in English.✅ You are comfortable handling agitated or urgent customer situations.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Application Question(s):

  • How many years of direct UK customer call-handling experience do you have?
  • What is your current notice period or availability to join INIYAS?
  • Expected CTC:

Work Location: In person

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