Customer Support Executive

Customer Support Executive (UK Voice Process)

Location: Choolaimedu, Chennai
Company: INIYAS Ltd
Working Days: Monday – Friday
Timings: UK Shift
Experience: Minimum 1 year in voice-based international customer support (UK clients mandatory)
CTC: ₹3.36 L – ₹4.8 L per annum

About INIYAS

INIYAS Ltd is one of the UK’s leading IT service providers, now expanding its presence in Chennai to deliver world-class customer and technical support. We pride ourselves on professionalism, quality, and strong client relationships.

Address: No. 5/9, 3rd Street, Gill Nagar, Choolaimedu, Chennai – 600094

Role Overview

We are seeking an experienced Customer Support Executive with excellent English communication skills and proven voice-process experience supporting UK clients.
You will handle inbound and outbound calls, resolve issues efficiently, and ensure every customer interaction is managed with clarity, confidence, and care.

Key Responsibilities

• Handle customer queries via phone in a timely and professional manner.
• Manage agitated or upset customers calmly while maintaining control of the conversation.
• Take ownership of urgent calls, ensuring quick follow-up and resolution.
• Troubleshoot and resolve product- or service-related issues accurately.
• Maintain a courteous, empathetic tone at all times during customer interactions.
• Update CRM systems with case details, feedback, and resolutions.
• Proactively follow up on open cases to ensure closure and customer satisfaction.
• Coordinate with internal teams to escalate and resolve complex issues.

Requirements

• Minimum 1 year experience in a UK voice-process (customer support / technical support).
• Strong fluency in English – neutral or UK-friendly accent preferred.
• Must have experience speaking directly with UK customers over calls.
• Excellent communication, listening, and problem-solving skills.
• Ability to multi-task and prioritise under pressure.
• Experience using CRM or remote-support tools (e.g., Zoho, Freshdesk, Zendesk).
• Calm, patient, and professional in handling escalations and urgent queries.

Why Join INIYAS

• Work with a dynamic, growing international team.
• Continuous training and skill development programs.
• Exposure to multinational clients and UK-based operations.
• Career growth opportunities in a fast-expanding organisation.
• Competitive pay and supportive work environment.

Apply Only If

✅ You have 1+ year of voice-process experience handling UK customer calls.
✅ You can communicate clearly, confidently, and professionally in English.✅ You are comfortable handling agitated or urgent customer situations.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Application Question(s):

• How many years of direct UK customer call-handling experience do you have?
• What is your current notice period or availability to join INIYAS?
• Expected CTC:

Work Location: In person