On-site
Full Time
We are looking for a Customer Support Executive to provide exceptional service and support to our customers. You’ll be the first point of contact for inquiries, troubleshooting, and customer satisfaction — ensuring every interaction reflects our commitment to quality and care.
This role is perfect for someone who communicates clearly, enjoys problem-solving, and takes pride in helping others.
Key Responsibilities
Respond promptly to customer inquiries via chat, email, or phone.
Resolve customer issues efficiently while maintaining a positive and professional attitude.
Record and manage support requests in CRM tools (e.g., Zendesk, Freshdesk, HubSpot).
Escalate complex issues to the technical or operations team as needed.
Maintain up-to-date knowledge of products, policies, and procedures.
Identify recurring issues and suggest process improvements.
Collect and document customer feedback to help improve products and service quality.
Required Qualifications
Bachelor’s degree in any discipline.
1+ years of experience in customer support, helpdesk, or client service (freshers with strong communication skills are also encouraged to apply).
Excellent written and verbal communication skills in English.
Strong problem-solving and interpersonal skills.
Comfort using CRM or ticketing software (training provided if needed).
Ability to multitask and stay organized under pressure.
Auveoo
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