Hiring || Technical Support Executive || WFO

Position : Technical Support Executive Examination Coordination

Location: Greater Noida (Work from Office)

Experience: 4 to 5 Years

Working Days: Monday to Saturday (1st & 3rd Saturday Off)

Shift Timing: 9-hour shift between 11:00 AM to 12:00 AM

About the Role:

We are seeking a dedicated and tech-savvy Technical Support Executive to join our Examination Coordination team. This role involves ensuring seamless execution of online examinations by resolving real-time technical issues and providing prompt support via tickets, emails, and chat.

Key Responsibilities

• Monitor and manage real-time technical issues reported during online exams via Freshdesk or similar ticketing tools.
• Respond promptly and professionally to tickets, emails, and chat queries to ensure minimal exam disruption.
• Escalate critical or unresolved cases to Tier 2 Support as needed, ensuring timely resolution.
• Coordinate with the Examination Operations and Technical Teams for issue tracking and process improvements.
• Validate and generate exam codes or links following established protocols.
• Maintain detailed documentation of support cases, actions taken, and resolutions.
• Adhere to SLAs while maintaining the highest standards of service and professionalism.

Required Skills & Qualifications

• Experience: 4 to 5 years in Customer Support, Helpdesk, or Technical Support roles.
• Communication: Strong verbal and written communication with the ability to handle pressure situations tactfully.
• Technical Knowledge: Familiarity with Freshdesk or similar tools; basic understanding of system troubleshooting.
• Coordination Skills: Strong interpersonal and multitasking abilities to manage multiple exams and issues simultaneously.
• Analytical Thinking: Proactive problem-solving skills with attention to accuracy and timelines.

Why Join Us?

• Be part of a dynamic team driving smooth and secure online examination experiences.
• Gain exposure to cutting-edge educational technology and real-time operational management.
• Enjoy a supportive work culture that values initiative, collaboration, and growth.

Application Process : Ready to make an impact?

• Send your updated resume to kirtika.sharma@ncreduservices.com

Job Type: Full-time

Work Location: In person