Company Description GoZupees builds real-time AI proucts for clients across Europe and US. 🔍 What you’ll do: Perform manual testing of web and backend applications Write and execute test cases and document results Collaborate with developers to understand features and identify problem areas Log issues clearly and help debug production problems Use basic automation tools/scripts to speed up routine testing ✅ What we’re looking for: 2–5 years of experience in software testing Strong in manual testing of web applications Basic knowledge of automation tools (like Selenium, Postman, or similar) Good understanding of SDLC and STLC Attention to detail and strong communication skills Familiarity with bug tracking tools like JIRA 📍 Office Location: Noida 💼 Type: Full-time, Remote 🔁 Work style: Fast-paced, product-driven, with a strong focus on quality This role is perfect for someone who enjoys clean, working software—and isn’t afraid to break things to make them better. 📩 Apply via LinkedIn #QAEngineer #ManualTesting #AutomationBasics #TechHiring #DelhiJobs #SoftwareTesting #Hiring #TechCareers
Company Description GoZupees builds real-time AI products for clients across Europe and US. React.js Developer (Multiple Openings | Fulltime | Remote) 📍 Location: Noida 💼 Type: Full-time | Remote Industry: AI Product Company About the role Own user-facing web modules written in React. Ship fast, pixel-perfect features and keep performance smooth on every device. Key responsibilities Develop SPA features with React 18, Hooks, and Context API Consume REST / GraphQL APIs and manage state (Redux / Zustand) Optimise bundle size, lazy-load components, and fix Lighthouse/CLS issues Write unit tests with Jest / React Testing Library What we’re looking for 3–6 years in modern JavaScript and React Strong HTML5/CSS3, Flexbox, and responsive design skills Familiar with Git-based workflows and code reviews Good to have Experience with Next.js or SSR Knowledge of Storybook and design-system thinking 📍 Office Location: Noida 💼 Type: Full-time, Remote 🔁 Work style: Fast-paced, product-driven, with a strong focus on quality 📩 Apply via LinkedIn #ReactJobs #Frontend #RemoteWork #DelhiTech
Multiple Positions • Remote • Full-Time Company : GoZupees (Project Atlas – Agentic AI) Location : Remote (Preference: Gurgaon / NCR) About GoZupees GoZupees builds AI Agents for small businesses in the UK, helping them automate conversations, capture leads, and deliver human-like customer support. Role Overview We’re hiring Support Operations Specialists to manage email and chat support for UK-based clients. You’ll ensure timely, accurate, and empathetic responses while maintaining ticket hygiene and following escalation protocols. Key Responsibilities • Respond to customer queries via email and chat within SLAs. • Log, categorize, and close tickets with accuracy and clarity. • Troubleshoot first-level issues with AI agent setup or usage. • Escalate complex cases with full context and documentation. • Identify recurring issues and update FAQs or SOPs. • Meet key performance metrics like First Response Time and CSAT. What You’ll Bring • 3+ years of experience in email/chat-based support or support operations. • Excellent written English with a professional, neutral tone. • Familiarity with tools like Zoho Desk, Freshdesk, or Zendesk. • Strong ownership, attention to detail, and calm problem-solving approach. • Awareness of data privacy and basic GDPR principles. Preferred Experience • Prior exposure to SaaS or AI product support. • Experience serving UK, US or European clients. • Process-driven and strong in documentation. What We Offer • Remote-first role (Preference: Gurgaon/NCR). • Comprehensive AI product training as part of onboarding. • Opportunity to work on a fast-growing AI product with global reach. • Clear progression to L2, QA, or Client Success roles. How to Apply Apply directly on LinkedIn or send your CV to careers@gozupees.com with the subject line: Application – Support Operations Specialist