Role & Responsibilities: KRA Handling Inbound Support tickets and solving the queries to the User’s satisfaction Handling Inbound Support Chats and solving the queries to the User’s satisfaction Reporting bugs/issues flagged by the Users to the Product team Following defined SLAs for Customer Support KPI Average First Response time on support tickets Average resolution time Rating provided by the Users High Customer Satisfaction Score High NPS Score Key Skills Required: Good Communication skills Video creation skills, good to have Knowledge of Excel, Support tools like Freshdesk etc good to have Why GoComet? GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibility solutions to revolutionize the trillion-dollar logistics sector. At GoComet, we are revolutionizing the logistics sector one day at a time, and every team member is committed to making it a reality. We're seeking individuals who embody our core values, character, and attitude. While we recognize that skills can be developed with the right mindset and learnability, we prioritize those who share our philosophy. Our recruitment processes reflect this belief. Look no further if you're looking for a diverse, talented, and vibrant workplace that recognizes and rewards hard work. We're ambitious, fast-paced, and unafraid to experiment, fail, learn, and ultimately succeed. This is us! Join our team if you share our culture and values. We're an equal-opportunity employer. We welcome qualified applicants from all races, colors, religions, sexes, nationalities, sexual orientations, gender identities, and abilities. We are hiring for multiple positions. For any queries, feel free to write to careers@gocomet.com Know more about us: www.gocomet.com https://www.youtube.com/watch?v=YxGt9ZCkaA8 https://youtu.be/jv9cAsgenSE https://www.youtube.com/watch?v=Er0dHqxaaXc https://youtu.be/0ql1eCVhiWA Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹600,000.00 per year Benefits: Health insurance Schedule: Day shift Application Question(s): What is your current CTC? What is your expected CTC? Rate yourself in Aptitude out of 10 Are you willing to relocate to Mumbai? Education: Bachelor's (Required) Experience: Customer support: 1 year (Required) Chat support: 1 year (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person

As a Customer Support Executive at GoComet, your primary responsibility will be handling inbound support tickets and chats to solve user queries effectively and ensure their satisfaction. You will also be responsible for reporting any bugs or issues identified by users to the product team and adhering to defined SLAs for customer support. Key Performance Indicators for this role include maintaining an average first response time on support tickets, average resolution time, user ratings, high customer satisfaction scores, and high NPS scores. The key skills required for this role include excellent communication skills, with video creation skills being an added advantage. Additionally, familiarity with tools like Excel and support platforms such as Freshdesk would be beneficial. At GoComet, a dynamic SaaS start-up revolutionizing the logistics sector with AI-powered transportation visibility solutions, we value individuals who align with our core values and philosophy. We seek team members who are committed to driving innovation in the industry and share our ambition, fast-paced environment, and culture of learning and growth. We are an equal-opportunity employer and welcome applicants from diverse backgrounds. If you are looking for a rewarding workplace that values hard work and offers opportunities for personal and professional development, consider joining our team. This is a full-time, permanent position with benefits including health insurance. The work schedule is during day shifts, and the preferred education qualification is a Bachelor's degree. Candidates with at least 1 year of experience in customer support and chat support will be prioritized. If you are interested in being part of a vibrant team that embraces diversity and innovation, and if you are willing to relocate to Mumbai if required, we encourage you to apply for this opportunity at GoComet. For further information about our company and to apply for this position, please visit our website at www.gocomet.com.,

Key Responsibilities Drive Continuous Improvement Support the product team by encouraging continuous improvement and helping establish and maintain best practices across the team. Monitor Product Health and Progress Track and notify the team of major issues or blockers (e.g., product usage, health indicators, missed OKRs). Note: You are not responsible for resolving these issues, only identifying and escalating them. Track Completion of Key Initiatives Notify relevant stakeholders when product improvement or cross-functional initiatives are completed. Surface any delays or missed milestones to the Head of Product. Tool Management Manage and maintain tools used by the product team (e.g., JIRA, Confluence, Notion, etc.). Ensure consistent usage and tool hygiene. Maintain Up-to-Date Processes Ensure all product-related processes are current, clearly documented, and accessible to the team. Team Onboarding and Enablement Assist in onboarding new product team members by managing training material and ensuring quality and completeness. Regularly update and distribute learning materials — especially after workshops or process updates. Knowledge Management Ensure team members are kept up to date with the latest resources available through Learning Management Systems (LMS) or L&D tools. Maintain comprehensive and well-organized internal documentation. Escalation and Accountability Escalate to the Head of Product if any process, documentation, training, or deliverables are not being fulfilled in a timely manner What We're Looking For 1–3 years of experience in product operations, business operations, or project coordination Excellent organizational and communication skills A proactive mindset and ability to spot inefficiencies or gaps Strong familiarity with collaboration and tracking tools (e.g., Notion, JIRA, Confluence, LMS platforms) A process-oriented thinker with an eye for detail Experience working with product or cross-functional teams (preferred but not mandatory) Job Type: Permanent Pay: ₹700,000.00 - ₹1,500,000.00 per year Benefits: Health insurance Schedule: Day shift Application Question(s): What is your current CTC? What is your expected CTC? Are you willing to relocate/Travel to Thane? Which all tools you have used for product operation? Experience: Product Operations: 1 year (Required) Work Location: In person

Role & Responsibilities: KRA Handling Inbound Support tickets and solving the queries to the User’s satisfaction Handling Inbound Support Chats and solving the queries to the User’s satisfaction Reporting bugs/issues flagged by the Users to the Product team Following defined SLAs for Customer Support KPI Average First Response time on support tickets Average resolution time Rating provided by the Users High Customer Satisfaction Score High NPS Score Key Skills Required: Good Communication skills Video creation skills, good to have Knowledge of Excel, Support tools like Freshdesk etc good to have Why GoComet? GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibility solutions to revolutionize the trillion-dollar logistics sector. At GoComet, we are revolutionizing the logistics sector one day at a time, and every team member is committed to making it a reality. We're seeking individuals who embody our core values, character, and attitude. While we recognize that skills can be developed with the right mindset and learnability, we prioritize those who share our philosophy. Our recruitment processes reflect this belief. Look no further if you're looking for a diverse, talented, and vibrant workplace that recognizes and rewards hard work. We're ambitious, fast-paced, and unafraid to experiment, fail, learn, and ultimately succeed. This is us! Join our team if you share our culture and values. We're an equal-opportunity employer. We welcome qualified applicants from all races, colors, religions, sexes, nationalities, sexual orientations, gender identities, and abilities. We are hiring for multiple positions. For any queries, feel free to write to careers@gocomet.com Know more about us: www.gocomet.com https://www.youtube.com/watch?v=YxGt9ZCkaA8 https://youtu.be/jv9cAsgenSE https://www.youtube.com/watch?v=Er0dHqxaaXc https://youtu.be/0ql1eCVhiWA Job Types: Full-time, Permanent Pay: ₹500,000.00 - ₹800,000.00 per year Benefits: Health insurance Schedule: Day shift Application Question(s): What is your current CTC? What is your expected CTC? Rate yourself in Aptitude out of 10 Are you willing to travel/relocate to Thane Mumbai? Education: Bachelor's (Required) Experience: Customer support: 1 year (Required) Chat support: 1 year (Required) Location: Thane, Maharashtra (Required) Work Location: In person

Key Responsibilities Drive Continuous Improvement Support the product team by encouraging continuous improvement and helping establish and maintain best practices across the team. Monitor Product Health and Progress Track and notify the team of major issues or blockers (e.g., product usage, health indicators, missed OKRs). Note: You are not responsible for resolving these issues, only identifying and escalating them. Track Completion of Key Initiatives Notify relevant stakeholders when product improvement or cross-functional initiatives are completed. Surface any delays or missed milestones to the Head of Product. Tool Management Manage and maintain tools used by the product team (e.g., JIRA, Confluence, Notion, etc.). Ensure consistent usage and tool hygiene. Maintain Up-to-Date Processes Ensure all product-related processes are current, clearly documented, and accessible to the team. Team Onboarding and Enablement :Assist in onboarding new product team members by managing training material and ensuring quality and completeness. Regularly update and distribute learning materials — especially after workshops or process updates. Knowledge Management Ensure team members are kept up to date with the latest resources available through Learning Management Systems (LMS) or L&D tools. Maintain comprehensive and well-organized internal documentation. Escalation and Accountability Escalate to the Head of Product if any process, documentation, training, or deliverables are not being fulfilled in a timely manner What We're Looking For 1–3 years of experience in product operations, business operations, or project coordination Excellent organizational and communication skills A proactive mindset and ability to spot inefficiencies or gaps Strong familiarity with collaboration and tracking tools (e.g., Notion, JIRA,Confluence, LMS platforms) A process-oriented thinker with an eye for detail Experience working with product or cross-functional teams (preferred but notmandatory) Job Type: Permanent Pay: ₹700,000.00 - ₹1,500,000.00 per year Benefits: Health insurance Schedule: Day shift Application Question(s): What is your current CTC? What is your expected CTC? Are you willing to relocate/Travel to Thane? Which all tools you have used for product operation? This role requires MBA, Are you an MBA/PGDM Graduate? Experience: Product Operations: 1 year (Required) Work Location: In person