Product Executive

About the Role

Turning Cloud Solutions is looking for a proactive and customer-oriented Product Support Executive to join our dynamic team in Gurgaon. You will be responsible for assisting clients with product-related queries, troubleshooting issues, and ensuring seamless user experiences through timely support and communication.

⸻

Key Responsibilities

• Respond promptly to client and vendor inquiries via chat, email, or phone.

• Identify, diagnose, and troubleshoot software or application-related issues.

• Guide users step-by-step through the resolution process.

• Escalate complex issues to internal technical teams for faster resolution.

• Log all user interactions, issues, and resolutions accurately in the ticketing system.

• Assist with software installations, updates, and product implementation activities.

• Collaborate with IT and product teams to resolve recurring or system-level issues.

• Deliver excellent customer service, ensuring high levels of user satisfaction.

⸻

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• 6 months to 1.5 years of experience in product or technical support.

• Strong analytical, troubleshooting, and problem-solving abilities.

• Excellent verbal and written communication skills.

• Basic knowledge of software systems, networking, and troubleshooting concepts.

• Experience with CRM or ticketing tools (e.g., Jira, Zendesk, Freshdesk) is a plus.

• Ability to multitask, prioritize, and perform under pressure in a fast-paced environment.

⸻

Preferred Attributes

• Strong customer-centric mindset and interpersonal skills.

• Quick learner with a keen interest in understanding software products.

• Team player with a proactive and solution-driven approach.