754 Freshdesk Jobs - Page 29

Position Title: Customer Relationship Manager – Call Center Operations Department: Customer Experience / Operations Location: [Your Office Location or "Remote" if applicable] Reports to: Head of Customer Experience / Operations Manager Role Overview: The Customer Relationship Manager (CRM) at Dreamaoura OTA will oversee customer interaction touchpoints across the call center and digital channels, ensuring high-quality service delivery, customer satisfaction, and retention. This role requires managing a team of customer service representatives (CSRs), resolving escalated issues, analyzing service KPIs, and continuously improving support workflows. The CRM acts as a bridge between customer expectations and internal operations, aligned with Dreamaoura’s mission of providing budget-friendly, seamless travel experiences. Key Responsibilities: Team Management & Operations Lead, train, and monitor call center representatives to ensure excellent service delivery. Schedule shifts and manage workforce planning for 24/7 customer support. Implement standard operating procedures (SOPs) to handle queries, complaints, and booking changes. Monitor daily operations and call center KPIs (e.g., average handling time, first call resolution, CSAT). Ensure CRM tools (e.g., Freshdesk, Zoho, Salesforce) are optimally used for customer data tracking. Customer Engagement & Relationship Building Develop personalized strategies to enhance customer engagement and loyalty. Oversee resolution of customer complaints and escalated cases to ensure satisfaction. Manage communication with repeat customers, high-value users, and dissatisfied customers. Collect feedback regularly to understand pain points and recommend improvements. Process & Quality Improvements Analyze customer feedback and call center performance data to identify trends and service gaps. Recommend and implement improvements to increase service efficiency and quality. Collaborate with marketing, product, and operations teams to align service offerings with customer expectations. Compliance & Reporting Ensure all customer interactions comply with regulatory requirements and Dreamaoura’s service policies. Prepare weekly/monthly reports on customer service metrics, issue resolution timelines, and team performance. Lead internal audits and quality checks of customer interactions. Qualifications Required: Bachelor’s degree in Business Administration, Hospitality, Travel & Tourism, or related field. (Master’s degree preferred but not mandatory.) Experience Required: 4–6 years of experience in customer service or call center management, preferably in the travel, tourism, or hospitality industry. Proven track record in managing a team and achieving KPIs in a high-volume environment. Experience working with CRM and call center systems (e.g., Freshdesk, Zendesk, Salesforce). Hands-on experience in complaint resolution, process improvement, and customer loyalty programs. Skills & Competencies: Strong leadership, team management, and interpersonal skills. Excellent communication skills in English (additional languages like Hindi, regional dialects a plus). Analytical mindset with a customer-centric approach. Conflict resolution and crisis management. Familiarity with digital travel platforms and OTA industry trends. Ability to multitask and handle pressure in a fast-paced environment. Show more Show less

Role & responsibilities Provide prompt and courteous customer support through various channels, including phone, email, and chat. • Address customer inquiries, concerns, and issues in a timely and effective manner. • Assist customers with product information, order processing, and issue resolution. • Collaborate with other departments to ensure a seamless customer experience. • Maintain accurate records of customer interactions and transactions. • Stay up-to-date with product knowledge and company information to provide accurate and relevant information to customers. • Identify and escalate priority issues to the appropriate department or individual. • Proactively identify opportunities to improve customer satisfaction and recommend process enhancements. • Follow established procedures for handling different types of customer queries. • Meet individual and team targets for customer satisfaction and response times. • Worked on ticketing system zohodesk, Freshdesk.

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description We are looking for an experienced and strategic Enterprise Account/Portfolio Manager who has a knack in building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value. They should have a consultative sales approach, a successful track record retaining, growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales and customer success culture, specifically managing a pipeline of business opportunities and delivering results against a quota. This individual will provide the best consultative experience possible for our customers. Responsibilities: You’ll become the resident expert on the Freshworks platform and will expand our cloud-based software usage in existing customers Drive expansion through upsell and cross-sell to meet or exceed revenue targets Professionally manage relationships with a portfolio of assigned accounts Demonstrating / selling value to key stakeholders within the accounts with Customer Success Plans and strategies Build a plan to maximize revenue, and customer satisfaction within your accounts Gain a thorough understanding of assigned client’s needs, objectives, and processes to ensure that they successfully adopt and deploy Freshworks suite of products Create & articulate compelling value conversations with C-Level stakeholders also work in alignment with inside stakeholders namely Implementations, Billing, Support, deals teams etc. Close large, complex deals involving multiple executive level stakeholders Collaborate with and lead a larger cross functional team to the closure of large complex deals Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value based selling Exceeding activity, pipeline and revenue goals on a quarterly basis Build strategies and execute on the plan in the assigned territory with the goal of generating and maintaining 4x pipeline Analyze sales/metrics data from your accounts to help evolve your strategy Assist customers in identifying industry relevant use cases and educate customers to make a strong business impact Develop long-term strategic relationships with key accounts Qualifications Experience selling to VP or C level executives in companies 7+ years of overall experience in sales. 3+ years of SAAS sales experience/solution based selling experience Experience in driving expanded usage in existing customers Track record of success selling into Mid Market and Enterprise companies Experience managing and closing complex sales-cycles using solution selling techniques Consultative sales skills and ability to construct and articulate strong business cases and ROI, strategic account planning and execution skills. Proven track record of consistent account growth and quota achievement Thorough understanding/experience in related technology in the CRM/EX/CX space Experience with account portfolio planning, management, and prioritization Strong project management capability and ability to multitask High attention to detail and willingness to get “in the weeds” to fix a problem Knowledge of customer success best practices Experience driving client adoption of technology or software product Skilled in virtual presentations, online web demos, remote sales processes Strong interpersonal skills, ability to convey and relate ideas to others Vibrant and energetic attitude, willingness to perform and get things done Bachelor’s Degree/Master’s degree preferred A technical background is a plus Flexibility to work in the EU/UK shift Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

About Amber (https://amberstudent.com) Long-term accommodation booking platform for students (think booking.com for student housing). Amber helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, non-standardized and cumbersome paperwork, and broken payment process. We are the leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities. We are growing rapidly and targeting $1B in annual gross bookings value by 2024. Amber raised $18.5M from Marquee investors like Gaja capital. If you are passionate about making international mobility and living, seamless and accessible, then - Join us in building the future of student housing! Responsibilities: • Building and maintaining relationships with the Reconciliation team of International Student Accommodation Property Managers, Internal KAM/Business Development Team, and Data Entry Team. • Setting up the reconciliations/invoicing processes with the Student Accommodation Property Managers. • Meeting the monthly collections numbers/targets. • Dispute Management between internal and external stakeholders related to bookings, invoicing, and payment collections issues • Drive process improvement projects to enhance the efficiency of operations. • Derive meaningful insights from raw data using basic excel formulas. • Effective/professional communication through calls/emails with the International Student Accommodation Property Managers in USA, UK, and Australia. • Explore and integrate new technologies and methodologies to continually enhance revenue management capabilities. Requirements: • Excellent written and oral communication skills • Good proficiency in MS Excel (vlookup, Sumifs, Countifs, Pivot, etc) • Attention to detail and should work with great accuracy. What will you get from Amber: • Work with softwares such as Zoho Invoice, Tableau, Freshdesk, Notion. • Fast-paced growth (can skip intermediate levels) • Total freedom and authority (everything under you, just get the job done!) • Open and Inclusive Environment Show more Show less

About AmberStudent Long-term accommodation booking platform for students (think booking.com for student housing). Amber helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, non-standardized and cumbersome paperwork, and broken payment process. We are the leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities. We are growing rapidly and targeting $1B in annual gross bookings value by 2024. Amber raised $18.5M from Marquee investors like Gaja capital. Role Overview As a Content Quality Assurance Executive , you will be the gatekeeper of data and content quality across our property listings. You will perform detailed audits of pricing, offers, availability, commissions, property content . Your work ensures our listings are reliable, consistent, and compliant with internal standards, enabling seamless student experiences and business accuracy. Key Responsibilities: Perform regular audits (daily/weekly/monthly) on inventory data including: Pricing, availability, offers, and discounts Commission structures and revenue data Property images & videos Pricing, availability, offers, and discounts Descriptions and amenity information Conduct Freshdesk ticket audits Maintain and monitor trackers , flag discrepancies, and follow up with the Data Entry or KAM teams to resolve issues. Ensure data consistency and content accuracy across internal tools and front-end platforms. Create and manage QA scorecards, dashboards, and audit reports using Excel/Google Sheets. Identify trends and common issues and propose process improvements . Ensure proper version control and documentation of audit results. Collaborate with cross-functional teams including Supply, KAM, Internal Expansion Team, Operations, and Content . Key Skills & Competencies Advanced Excel/Google Sheets proficiency (VLOOKUP, Pivot Tables, Data Validation, Conditional Formatting, etc.) Excellent written and verbal communication skills in English Experience with QA/audit tools and platforms like Freshdesk, CRM systems Detail-oriented mindset with strong analytical and problem-solving skills Prior experience in real estate, hospitality, or e-commerce audits is a strong advantage Strong process orientation with ability to document SOPs and flag inefficiencies Self-starter attitude and ability to handle multiple assignments independently Ability to prioritize tasks , manage tight deadlines, and collaborate effectively High level of integrity and confidentiality , especially while handling revenue and commission data Preferred Tools & Platforms Excel/Google Sheets Freshdesk, CRM, Zendesk or similar support tools Slack, Notion, (for documentation and collaboration) Basic knowledge of SQL or Power BI/Tableau is a plus What will you get from Amber Fast-paced growth (can skip intermediate levels) Total freedom and authority (everything under you, just get the job done!) Show more Show less

Customer Support - Team Lead In-office role, Gurgaon About Zyla ( www.zyla.in ) Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, Godrej, Jindal Steels, DHL, Tata Steel, AstraZeneca, Pfizer. Care implemented by Zyla spans across medical, physical and mental health needs, and powered by a complete in-house team of Doctors and experts as well as our proprietary AI engines - Athena, Lea and Iris. The care starts with a detailed health risk assessment of the population followed by personalized care journeys ranging from chronic disease management to wellness programs. Why will you love working with us? We are India's leading AI-powered care management platform. Our vision is to be the de-facto healthcare expert in every home, providing access to the most personalized & real-time care to improve the quality & longevity of lives. Zyla takes a clinical approach to provide hyper-personalized and real-time care delivered by an able team of experienced doctors & medical experts to improve the health outcomes of the user. We have the finest talent across technology, data science, medicine, and management, and a product with an NPS of +70! We are one of the highest-rated Medical apps on the Google Play store (4.8+ consistently) and have been recognized by Google across Google App Excellence, Launchpad, and APAC programs. Top-notch investors from India and the USA support us. We proudly boast about our work culture, at the core of which lies user-centricity and the highest quality of empathy. At Zyla, you will meet the diverse talent that has come from the most reputed institutes and work organizations. Together, we set out to build the future of healthcare in India. Job Summary: We are seeking a proactive and experienced Customer Support - Team Leader to guide, mentor, and support our customer success team. The ideal candidate will be responsible for driving customer satisfaction, improving team performance, and ensuring the team follows best-in-class support practices. You’ll play a pivotal role in creating SOPs, improving KPIs, and maintaining a high standard of service excellence. How you will make an impact: Team Leadership & Supervision: Lead, motivate, and mentor the Customer Success team to deliver exceptional service to our customers. Performance Management: Set clear performance goals for the team and track KPIs such as retention rates, Net Promoter Score (NPS), and Customer Satisfaction Score (CSAT). Training & Development: Plan and conduct regular training sessions, workshops, and upskilling initiatives to ensure team members remain knowledgeable and effective. Process Compliance: Ensure adherence to customer success best practices and internal protocols across all interactions. SOP Creation & Implementation: Develop and implement new Standard Operating Procedures (SOPs) to enhance customer support operations and ensure consistency in service delivery. We are looking for people who: Proven 5+ experience in a customer support or customer success leadership role. Strong understanding of customer experience metrics and tools. Excellent communication, coaching, and conflict-resolution skills Ability to create and implement scalable support processes. Strong analytical skills with a data-driven mindset. Experience in tech-based customer support teams. Familiarity with CRM and ticketing systems like Zendesk, Freshdesk, or Salesforce. What we offer: Opportunity to directly work on a very innovative product that has a big societal impact. Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, operations gurus. An open set-up where you can innovate every day. Show more Show less

Experience Required: 3–5 Years Shift timing - 6pm-6am (Rotational Shift ) Location: Remote Job Summary: We are seeking experienced IT Support Engineers with strong backgrounds in Managed Service Provider (MSP) environments. The ideal candidates will have 3–5 years of hands-on experience supporting MSP clients across various domains including Microsoft 365 administration, OS support, and cloud services, Private cloud Virtualization. Candidates should have a deep understanding of MSP tools and be well-versed in resolving a wide range of technical issues in both Windows and Linux environments. Must-Have Skills & Experience: Prior experience supporting MSP clients is mandatory Strong experience in: Microsoft 365 Admin Center Windows & Linux operating systems MSP Documentation Tools (e.g., IT Glue) Remote Monitoring and Management (RMM) Tools (e.g., NinjaOne, Kaseya, ConnectWise Automate) Network issues (firewall, VPN, routing, DNS, DHCP, LAN/WAN) Ticketing Systems (e.g., HaloPSA, Freshdesk, ServiceNow) Authentication Tools (e.g., Microsoft/Google Authenticators, DUO) understanding of firewalls (e.g., SonicWall, Fortinet, Cisco) , VPNs , and LAN/WAN configurations. Basic scripting or automation skills (PowerShell preferred) Security Tools (e.g., ThreatLocker, Microsoft Sentinel, Microsoft Defender for Endpoint) Virtualization technologies including VMware vSphere/ESXi and Microsoft Hyper-V Understanding of: Basic cloud services (Azure/AWS) Endpoint troubleshooting Print, file sharing, and group policy troubleshooting Email flow analysis and spam filter troubleshooting Preferred Tools & Technologies: RMM Tools: NinjaOne, Kaseya, ConnectWise Automate Ticketing Systems: HaloPSA, Freshservice, Freshdesk, Zendesk Documentation: IT Glue, Confluence Admin Portals: Microsoft 365 Admin Center, Azure AD Security Tools: ThreatLocker, Microsoft Defender, Microsoft Sentinel, DUO MFA Other Tools: TeamViewer, AnyDesk, Remote Desktop, PDQ Deploy, Bitdefender, SentinelOne, N-able, Acronis, Veeam Show more Show less

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for passionate and driven Software Engineer, Support to join our team. What you’ll be doing? Technical Support & Issue Resolution Investigate, diagnose, and resolve support tickets related to software functionality, system integrations, data discrepancies, production issues and performance issues. Guide users through problem-solving steps for software configuration, connectivity, and troubleshooting. Document all ticket resolutions, technical solutions, and customer interactions in the ticketing system. Manage customer accounts to ensure processes are working as expected and identify potential problems. Understand and follow Smart Data Solutions’ (SDS) workflow and associated technical systems. Understand and follow all assigned customer workflows including import and export processes. Interpret customer business processes, analyze problems, and recommend programmable solutions. Apply analytical and business knowledge to solve customer specified problems adhering to SDS coding standards and policies. Customer Interaction & Communication Respond to support requests in a timely manner, ensuring first response and resolution times meet Service Level Agreements (SLAs). Provide clear, professional, and empathetic communication to customers regarding issue status and resolution steps. Educate users on best practices for using the software efficiently and securely. Gather customer feedback and collaborate with the Product team to improve software usability and stability. Collaboration & Continuous Improvement Work closely with Engineering, Implementation, and Product teams to resolve escalated issues and provide customer insights for product enhancements. Identify recurring issues and contribute to the creation of Knowledge Base (KB) articles and self-service support documentation. Participate in support team training sessions to stay updated on new product features and troubleshooting techniques. What we’re looking for? Education And Experience 2+ year experience in a Technical Support or Support Engineering role 4+ year degree in computer science or equivalent degree In-depth knowledge of Java SE & Java EE. Proficiency in working with relational databases (e.g., MySQL) Proficiency in Git and code collaboration platforms (e.g., GitHub, GitLab). Experience with cloud platforms like AWS, Google Cloud, or Azure. Proficiency in writing clean, maintainable, and efficient code. Skills And Competencies Technical Expertise: Deep knowledge of software integration, APIs, data migration, and system architecture. Proficiency in programming languages and database systems is a plus. Experience with ticketing systems (JIRA, ServiceNow, Zendesk, Freshdesk, or similar) Problem-Solving: Strong analytical skills to diagnose and resolve technical issues effectively. Communication: Excellent verbal and written communication skills for interacting with clients and internal teams. Client Focus: Commitment to understanding and fulfilling client needs and expectations. Preferred Skills Knowledge of DevOps practices and tools. Experience with security and compliance requirements in software deployment. Ability to understand process workflows, analyze, and identify improvements Ability to comprehend and follow written policies, procedures, and directions Action orientation and ability to consistently complete assigned tasks on time Why this is the company for you? Top Benefits & Perks A company culture that is authentic, innovative, and collaborative! Our most powerful strength is our people! We build impactful solutions for our customers - their success is our success! A professional development and growth-oriented workplace. Generous benefits including medical/accidental insurance and Social Security Fund contribution. A flexible environment with a competitive paid time off package; including vacation, holiday, give-back day, and a floating day. Who is Smart Data Solutions? Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. As a strategic partner, SDS helps clients digitally transform their operations, delivering tangible value through reduced costs, streamlined workflows, and an improved customer experience. With data, AI, and automation at its core, SDS provides solutions in Digital Mailroom and Data Capture, Clearinghouse, Intelligent Medical Records, Prior Authorization and Claim Operations. Trusted by over 500 clients—including multiple Blue Cross Blue Shield plans, regional health plans, TPAs, providers, and healthcare partners—SDS streamlines complex front, middle, and back-office operations. Smart Data Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Show more Show less

About Zyla (www.zyla.in) Zyla Health is Indias highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, Godrej, Jindal Steels, DHL, Tata Steel, AstraZeneca, Pfizer. Care implemented by Zyla spans across medical, physical and mental health needs, and powered by a complete in-house team of Doctors and experts as well as our proprietary AI engines Athena, Lea and Iris. The care starts with a detailed health risk assessment of the population followed by personalized care journeys ranging from chronic disease management to wellness programs. Why will you love working with us We are India's leading AI-powered care management platform. Our vision is to be the de-facto healthcare expert in every home, providing access to the most personalized & real-time care to improve the quality & longevity of lives. Zyla takes a clinical approach to provide hyper-personalized and real-time care delivered by an able team of experienced doctors & medical experts to improve the health outcomes of the user. We have the finest talent across technology, data science, medicine, and management, and a product with an NPS of +70! We are one of the highest-rated Medical apps on the Google Play store (4.8+ consistently) and have been recognized by Google across Google App Excellence, Launchpad, and APAC programs. Top-notch investors from India and the USA support us. We proudly boast about our work culture, at the core of which lies user-centricity and the highest quality of empathy. At Zyla, you will meet the diverse talent that has come from the most reputed institutes and work organizations. Together, we set out to build the future of healthcare in India. Job Summary: We are seeking a proactive and experienced Customer Support Team Leader to guide, mentor, and support our customer success team. The ideal candidate will be responsible for driving customer satisfaction, improving team performance, and ensuring the team follows best-in-class support practices. Youll play a pivotal role in creating SOPs, improving KPIs, and maintaining a high standard of service excellence. How you will make an impact: Team Leadership & Supervision: - Lead, motivate, and mentor the Customer Success team to deliver exceptional service to our customers. Performance Management: - Set clear performance goals for the team and track KPIs such as retention rates, Net Promoter Score (NPS), and Customer Satisfaction Score (CSAT). Training & Development: - Plan and conduct regular training sessions, workshops, and upskilling initiatives to ensure team members remain knowledgeable and effective. Process Compliance: - Ensure adherence to customer success best practices and internal protocols across all interactions. SOP Creation & Implementation: - Develop and implement new Standard Operating Procedures (SOPs) to enhance customer support operations and ensure consistency in service delivery. We are looking for people who: - Proven experience in a customer support or customer success leadership role. - Strong understanding of customer experience metrics and tools. - Excellent communication, coaching, and conflict-resolution skills. - Ability to create and implement scalable support processes. - Strong analytical skills with a data-driven mindset. - Experience in tech-based customer support teams. - Familiarity with CRM and ticketing systems like Zendesk, Freshdesk, or Salesforce. What we offer: - Opportunity to directly work on a very innovative product that has a big societal impact. - Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, operations gurus. - An open set-up where you can innovate every day. Apply Save Save Pro Insights

About The Role : What do I need - Good communication skills - Fair analytical skills - Energetic - Operational excellence - Experience up to 2 years Customer Chat Support Specialist - Startup Experience Required - Graduate What will I be doing - Enhance Customer Experience Via Delight Channels - Respond to customer queries in a timely and accurate way, via chat Identify customer needs and help customers use specific features - Inform customers about new features and functionalities - Data Maintenance & Reporting Tech Stack & Tools : - Excel - Freshdesk of Similar Tool - Data Studio or Similar Tool (Slight Knowledge) Language - Tamil - English This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

About the Role Drive the digital backbone of a growing commercial real-estate group. You’ll prototype, test and ship automations that save our teams > 10 hours/week in the first 90 days Availability ~20 hrs/week (flexible), Gurgaon/remote hybrid. Engagement Model - On-site 1 day/wk during rollout peaks Compensation ₹55–70 k per month. Core Responsibilities 1. Systems Audit & Consolidation – unify Google Workspace tenants, rationalise shared drives. 2. Database & CRM Build-out – design, deploy, and maintain occupant tracker and a lightweight CRM; migrate legacy data. 3. Automation & Integration – link CRM, Google Sheets, and Tally using Apps Script/Zoho Flow/Zapier. 4. Process Documentation – own the internal wiki; keep SOPs and RACI charts current. 5. Dashboards & Reporting – craft Looker Studio boards for collections, projects, facility KPIs. 6. User Training & Support – deliver monthly clinics; teach teams how to use G Suite, ChatGPT to improve productivity 7. Security & Compliance – enforce 2FA, backup policies, basic network hygiene. 8. Vendor Co-ordination – liaise with Zoho, Tally consultants, ISP/MSP vendors; manage small capex items. 🔧 Required Skills & Experience We’re looking for a hands-on builder with a strong track record in automation, low-code systems, and internal tooling. The ideal candidate will bring most (not necessarily all) of the following: ⚙️ Automation & Low-Code Workflows Practical experience building solutions with Google Apps Script or Zoho Creator/Flow , including REST APIs and webhooks Familiarity with workflow bridges like Zapier, Make, or n8n Bonus: Exposure to AI-based low-code tools like Cursor or Loveable 📄 Data Extraction & Integrations Hands-on experience using OCR/Document AI tools (e.g. Google DocAI, AWS Textract) to parse and structure lease or legal documents Familiarity with Tally Prime integrations via API or ODBC for syncing financial data 📇 CRM & Customer View Experience with end-to-end CRM rollouts (Zoho/Freshsales preferred), including data migration and module customization Bonus: Exposure to helpdesk tools like Zoho Desk or Freshdesk 📊 Analytics & Reporting Advanced proficiency in Google Sheets (ARRAYFORMULA, QUERY, IMPORTRANGE) Experience designing interactive dashboards in Looker Studio Bonus: Awareness of data warehousing concepts (BigQuery, Redshift) for creating a unified customer view 🧠 Scripting & AI Comfortable writing Python or Node.js scripts for light-weight cloud functions and ETL Experience using OpenAI/Claude APIs to build small copilots or automations (e.g., résumé rankers, document summarizers) 📋 Project & Knowledge Management Bonus: Familiarity with Trello or other Kanban-style project boards Strong documentation skills with Notion or Google Sites for building wikis, SOPs, and internal help resources 🗣️ Soft Skills Able to explain technical systems clearly to non-technical stakeholders Comfortable training teams in both English and Hindi 📩 How to Apply? If this sounds like you, please apply via this short form : 👉 https://forms.gle/3gPwMqnadpf3dP159 We’ll review responses daily. If you clear the knockout round, you’ll receive a 30-minute skills test within 24 hours. Show more Show less

We are looking for a proactive and customer-focused Customer Support Executive to handle inbound and outbound calls and email queries from customers. The ideal candidate should be fluent in English , possess excellent communication skills, and have hands-on experience using Customer Support ERP systems . Key Responsibilities Handle customer inquiries and complaints via phone calls and emails in a professional and timely manner. Provide accurate information about products, services, and order status. Record all customer interactions in the ERP system and ensure follow-up actions are taken. Coordinate with internal teams to resolve customer issues effectively. Escalate unresolved issues to the appropriate departments as needed. Maintain a high level of customer satisfaction and build long-term relationships. Meet daily/weekly targets for response time and customer satisfaction. Requirements Proven experience in customer support (call/email/chat). Fluent in English (spoken and written). Proficiency in using Customer Support ERP systems (e.g., Zoho, Freshdesk, Salesforce, or similar). Strong interpersonal and problem-solving skills. Ability to work in a team and handle pressure during high-volume periods. Basic knowledge of MS Office tools (Excel, Word, Outlook). Experience 1- 2 years Salary Rs.2,40,000 LPA Location: Alamathi, Redhills Skills: customer support,be-ece,interpersonal skills,chat,communication skills,be-eee,communication,erp systems,problem-solving,be-mechanical,customer satisfaction,ms office Show more Show less

Job Title: Outbound B2B Customer Support Executive – E-commerce & Marketplace Support Location: Noida Job Type: Full-Time | [On-site ] About the Role Are you energized by conversations, skilled at building trust over calls, and committed to keeping B2B customers happy? We are seeking a proactive Customer Support Executive for our Outbound Service Support team covering major e-commerce marketplaces such as Alibaba, Amazon, Flipkart, and others. You will onboard and support sellers, manage B2B client relationships, generate leads, and ensure an excellent post-sales experience for international customers. Key Responsibilities Make outbound calls to onboard, assist, and retain B2B sellers on platforms like Alibaba Gold Supplier (GGS) and other marketplaces. Provide end-to-end customer support and account management for exporters, importers, and online sellers. Guide clients through Alibaba seller portals, product listing best practices, and compliance requirements. Conduct cold calling and lead-generation campaigns for potential B2B partners. Use CRM systems (Zoho CRM, Salesforce, etc.) to track interactions, manage pipelines, and schedule follow-ups. Resolve seller issues via phone and email using ticketing tools such as Freshdesk or Zendesk. Identify and execute opportunities for upselling and cross-selling value-added services. Coordinate with internal teams to ensure smooth onboarding and post-sales support. Key Skills Strong verbal communication and persuasion abilities Proven experience with outbound or cold calling Hands-on proficiency with CRM tools (Zoho, Salesforce, etc.) Familiarity with ticketing systems (Freshdesk, Zendesk) Excellent follow-up and lead-nurturing habits Understanding of B2B sales cycles and e-commerce platforms Advantageous: experience with Alibaba GGS, Flipkart Seller Support, or Amazon Seller Central Preferred Background 1–3 years in outbound customer support or B2B e-commerce support Work history in call centers, support teams, or marketplace operations Exposure to global clients or export-import environments is a plus Visibility Keywords: "Customer Support Executive" | "Outbound Customer Support" | "B2B Customer Support" | "Call Center Executive" | "Alibaba GGS" | "Gold Supplier" | "Marketplace Support" | "Online Seller Support" | "Lead Generation" | Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Monday to Friday Supplemental Pay: Performance bonus Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): What is your Current CTC ? Are you comfortable with location of Sector 63, Noida ? Do you have Experience in Outbound Process ? What is your Expected CTC? Experience: Outbound voice: 1 year (Preferred) Work Location: In person Speak with the employer +91 7096724474

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description About the Role: We are looking for a Partner Marketing Manager to drive joint go-to-market initiatives with our strategic partners. In this role, you will collaborate closely with alliances, sales, and global marketing teams to plan and execute campaigns that generate pipeline, increase brand visibility, and accelerate partner-influenced revenue. You will be the strategic lead for marketing programs across key partner types—resellers, system integrators, technology alliances, and cloud platforms. Key Responsibilities: Partner Strategy & Planning Develop and execute integrated marketing plans with key partners aligned to revenue goals and business priorities Identify opportunities for co-branded campaigns, joint events, product launches, and content marketing Collaborate with partner managers to define KPIs and engagement goals Demand Generation & Campaign Execution Build and manage joint campaigns: digital ads, email nurtures, webinars, solution briefs, and in-person events Track and optimize campaign performance to improve ROI Work with content, design, and digital teams to support execution Co-Marketing & MDF Management Manage Market Development Funds (MDF): budgeting, partner enablement, approvals, and claims Provide partners with campaign-in-a-box materials and templates to simplify execution Track partner-sourced and influenced pipeline and report results Partner Enablement & Communications Liaison with product marketing & enablement to promote / propagate enablement assets for partners: battle cards, case studies, decks, etc. Drive regular communication via newsletters, portals, and webinars Support onboarding of new partners with go-to-market playbooks Analytics & Reporting Measure and report on partner marketing performance (pipeline, leads, ROI) Share insights and best practices across regions and internal stakeholders Qualifications 5–8 years of experience in B2B marketing, preferably with experience in partner or channel marketing Strong knowledge of co-marketing models and working with resellers, ISVs, or alliances Proficient in using tools like Salesforce, HubSpot/Marketo, Google Analytics, and Excel Exceptional project management, communication, and cross-functional collaboration skills Experience managing MDF programs is a plus Comfortable working in a fast-paced, metrics-driven environment Bachelor’s degree in Marketing, Business, or a related field (MBA is a plus) Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Job description Company Description: GoAudits is a mobile app and complete solution for auditing and inspections, helping businesses improve quality, safety, standards, and compliance across various industries. Our platform streamlines inspections and enhances operational performance, making it ideal for internal audits, health & safety standards, compliance, quality assurance, and more. GoAudits is a flexible solution trusted by organisations worldwide. Job Title: Customer Support Intern (Only fresh graduates are considered) Job Type: Full-Time | Remote Duration: 6 months Type: Internship Full-time About the Role: We are looking for a motivated and empathetic Customer Support Intern to join our team and help deliver excellent support experiences to our users. This is a great opportunity for someone looking to gain hands-on experience in a customer-facing role while learning the inner workings of a fast-paced support environment. You’ll work closely with our support team to assist customers, solve problems, and contribute to a positive customer journey. Key Responsibilities: ● Respond to customer inquiries via chat and email in a timely and professional manner. ● Assist with troubleshooting issues and guide users through solutions. ● Document customer interactions and feedback using internal tools. ● Escalate complex issues to the appropriate internal teams with clear context. ● Identify patterns or recurring issues and share insights with the team. ● Help maintain a positive, empathetic, and solution-oriented tone in all customer interactions. Qualifications: ● Completed a degree in Business, Communications, IT, or a related field. ● Strong written and verbal communication skills. ● Empathy, patience, and a strong desire to help customers. ● Ability to multitask and remain organised in a fast-paced environment. ● Familiarity with customer support tools like Zendesk, Intercom, or Freshdesk is a plus. ● A proactive attitude and willingness to learn and take on new challenges Show more Show less

Job Title: Customer Support Representative Location: CG Road, Ahmedabad Job Type: Full-Time | Rotational Shifts Job Summary: We are seeking a customer-focused and multilingual professional to join our support team as a Customer Support Representative. In this role, you will provide assistance to customers via phone, email, and chat across multiple languages. You will be responsible for ensuring timely and accurate responses, escalating potential complaints, and maintaining up-to-date customer records. Key Responsibilities: Provide responsive and effective support to customers in multiple languages via phone, email, or chat. Ensure customer inquiries are resolved promptly and accurately, following company protocols. Identify and escalate unresolved or sensitive issues to supervisors as appropriate. Maintain accurate and up-to-date customer information in the CRM system. Meet or exceed performance metrics related to response time, resolution, and customer satisfaction. Collaborate with internal teams to address and resolve complex customer concerns. Stay up to date with product knowledge and process changes. Required Skills & Qualifications: Language Proficiency: Fluency in English. Freshers with good English communication skills can apply. Customer Service Experience: 6 Months – 2 years of experience in a customer support/call center environment is preferred. Communication: Excellent verbal and written communication skills across different channels. Problem-Solving: Strong analytical and critical thinking skills to resolve customer issues efficiently. Technical Aptitude: Comfortable using CRM tools and support platforms (e.g., Zendesk, Salesforce, Freshdesk). Multitasking: Ability to handle multiple conversations and tasks in a fast-paced setting. Empathy & Patience: Strong interpersonal skills and the ability to remain calm and courteous during challenging situations. Time Management: Excellent organizational and time management skills. Adaptability: Willingness to work flexible hours, including nights, weekends, and holidays. Shift Timings: Candidates must be open to working any of the following rotational shifts: 07:00 PM – 04:00 AM 11:30 PM – 08:30 AM 04:30 AM – 01:30 PM 06:00 AM – 03:00 PM 11:00 AM – 08:00 PM 12:00 PM – 09:00 PM 02:30 PM – 11:30 PM 09:00 PM – 06:00 AM Additional Information: Work Environment: On-site Benefits: Leave Encashment One Time Meal Rewards and Recognition Yearly Appraisal Provident Fund Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description As the Director of Strategic Initiatives/Chief of staff for our Global SMB Commercial Sales organization, you will play a pivotal role in shaping the strategic direction and growth of this dynamic and customerfocused division. Reporting directly to the Senior Vice President of SMB Commercial Sales, you will be responsible for driving key initiatives, ensuring organizational alignment, and fostering a highperformance culture. Your role will encompass strategy development, transformation leadership, goal setting, operational excellence, and enhancing the overall employee experience within the organization. 1. Lead Strategic Initiatives and Transformation: - Collaborate with the SVP and other senior leaders to develop and implement transformative strategies that drive growth and operational excellence. - Adapt strategies based on feedback, evolving market dynamics, and business needs, maintaining a strong focus on achieving measurable outcomes. - Oversee and shepherd critical initiatives (both short-term and long-term) from concept to execution, ensuring alignment with organizational goals. 2. Drive Goal Setting, Monitoring, and Organizational Alignment: - Lead the goal-setting process for the SMB Commercial Sales organization, ensuring alignment with broader company strategies. - Cascade goals throughout the organization, creating a cohesive, focused, and results-oriented team. - Establish an effective operating rhythm that balances agility with a steadfast focus on strategic priorities, ensuring timely adjustments when market conditions shift. 3. Enhance Communication and Reporting: - Develop and deliver clear, concise, and impactful communications on behalf of the SVP. - Prepare reports, presentations, and updates that communicate key milestones, insights, and progress to internal and external stakeholders. 4. Problem-Solving and Crisis Management: - Proactively identify potential challenges and obstacles, offering strategic solutions and problemresolution approaches. - Demonstrate resilience and adaptability in a high-change environment, maintaining composure and clarity under pressure. 5. Deliver Operational Excellence: - Identify opportunities to streamline processes, drive operational efficiency, and implement industry best practices within the SMB Commercial Sales organization. - Foster a culture of continuous improvement, ensuring that the organization remains at the forefront of industry standards. 6. Excel in Stakeholder Management: - Act as a liaison between the SVP and other departments, ensuring alignment with overall business objectives and maintaining strong relationships across the organization. - Navigate complex organizational dynamics with high emotional intelligence, diplomacy, and integrity. 7. Foster a Thriving Work Environment: - Promote collaboration, innovation, and a positive work culture within the SMB Commercial Sales organization. - Implement strategies to enhance employee engagement, satisfaction, and overall well-being. 8. Demonstrate Business Acumen and a Data-Driven Approach: - Leverage strong business acumen and data-driven decision-making to guide the strategic direction of the organization. - Utilize financial acumen to manage budgets, forecast accurately, and ensure sound financial planning. Qualifications A minimum of 15+ years of experience in sales-related strategy roles or in Consulting within the technology sector, preferably in the software industry. Deep knowledge of the B2B SaaS industry, including market trends, competition, and emerging technologies. Proven ability to set and achieve ambitious goals, fostering a culture of results and accountability. Strong track record of applying strategic thinking and vision to drive significant impact within an organization. Experience in aligning organizational goals and driving successful transformation initiatives. Exceptional written and verbal communication skills, with the ability to convey complex ideas clearly and persuasively. Strong financial acumen and experience in managing budgets, forecasting, and financial planning. Outstanding problem-solving skills, with the ability to analyze situations, identify solutions, and drive effective resolutions. High political acumen to navigate complex organizational dynamics and build consensus among diverse teams. Ability to thrive in a fast-paced, dynamic environment, adapting to changing circumstances with resilience and composure. Leadership qualities that inspire and motivate global and diverse teams to achieve their best performance. Experience in crisis management, with the ability to make sound decisions under pressure. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description About the Role If you’re stepping into the world of Learning & Development and love organizing, communicating, and working behind the scenes to make things run smoothly, this role is for you! As a Learning & Development specialist, you will play a key role in supporting the operations, logistics, and learner communications for our global learning programs. You'll help create seamless experiences for learners and build a strong foundation for your career in L&D. Key Responsibilities Facilitate early career and manager learning sessions (both virtual and in-person). Assist in developing presentation decks, feedback forms, and training reports. Support program logistics: scheduling sessions, managing invites, coordinating attendance, and collecting feedback. Maintain program trackers, attendance records, and ensure data accuracy. Respond to learner queries and ensure smooth session execution. Support LMS operations: content uploads, course assignments, and learner support. Partner with internal teams to coordinate nominations and promote learning opportunities. Qualifications 6–8 years of experience in HR, Learning Coordination, or Training roles; Should have facilitation skills. Basic understanding of Learning Management Systems (LMS). Comfortable working with Google Workspace/MS Office tools (Docs, Slides, Sheets, Calendar). Highly organized, detail-oriented, with strong communication skills. A proactive learner with a positive, can-do attitude. Able to manage time effectively and prioritize in a fast-paced environment. Additional Information Are excited about building your career in a high-growth tech environment. Enjoy working with people and enabling learning initiatives. Are curious, dependable, and open to feedback and growth. Are passionate about making an impact in Learning & Development. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudential's global expertise in insurance and financial services with HCL Group’s experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, India’s first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Specialist - Contact Center (Outbound) to join our Customer Service team in Mumbai. Your Typical Week Might Include The Following Execute and Supervise service outbound campaigns via Call, Voice bot etc. (Welcome Call, Service outbound, Peacetime engagement, etc) Ensure optimal queue management, staffing, and service level achievement. Monitor real-time performance, manage breaks, and ensure adherence to staffing schedules. Conduct regular coaching, huddles, and refreshers. Track service KPIs like Contact rate, AHT, SL, FCR, CSAT/NPS across Outbound Campaigns Maintain SLA for TAT-sensitive campaigns (policy issuance, endorsements, KYC updates). Ensure all outbound activities comply with TRAI regulations, DNC norms, and IRDAI service guidelines. Provide weekly reports on campaign effectiveness and customer feedback trends. Review active campaigns and agent productivity targets. Plan upcoming service campaigns; align with product/service owners. Coordinate with internal and external teams or partners to address customer queries raised during outbound connect. Share outbound performance reports with Contact Center Lead. Use dashboards and live monitoring tools to track agent productivity. Identify performance gaps and implement coaching interventions. Work with WFM, Training, and Quality teams to improve overall efficiency. Review CSAT/NPS feedback and agent-level improvements. You Could Be The Right Candidate If You Have 5-7 years of Outbound contact center management experience in health insurance, general insurance, or financial services industry. Have strong analytical skills to identify trend deviations and pain areas for quick redressal. Have familiarity with CRM systems, ACD systems, and Chat platforms. (Salesforce, Avaya, Genesys, Freshdesk, etc.). Have RTM (real time monitoring) and Campaign management skillsets. Have familiarity with IVR and Dialler queue and skillsets management Possess good knowledge of DNC, TRAI guidelines. Possess analytical ability, people leadership skills and reporting capabilities (Advanced Excel/Power BI basics preferred). Have excellent communication and negotiation skills. Have a bachelor’s degree from a recognized University. Post graduate degree will be an added advantage. Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Have demonstrated the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing. This could be the gig for you if you… Are passionate about bringing truly consumer centric ideas and products into reality and have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your team’s contribution output while thinking wing to wing across the organization; to solve for the customer. What Can Make You Extra Special If You Have walked extra mile in solving business problems by adopting offbeat path Proven track record of exceeding Service level expectations from stakeholders. Demonstrate visible leadership supporting colleagues in a diverse, inclusive, and collaborative team environment. Be a team player who is goal orientated, committed, and an advocate and early adopter of change. A proven track record working in complex business environments executing and delivering initiatives across multiple domains, stakeholder groups and technology solutions. We are keen to listen to your story; doesn’t matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. If you think this is the one for you, drop in a line with your story at careers@prudentialhealth.in . We are eager to catch-up! Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Show more Show less

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudential's global expertise in insurance and financial services with HCL Group’s experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, India’s first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner with us in this mission, we are looking for a talented Specialist - Contact Center (Inbound & Chat) to join our Customer Service team in Mumbai. Your Typical Week Might Include The Following Supervise Inbound, Service Outbound, and Chat teams for daily operations. Track service KPIs like AHT, SLA, FCR, CSAT/NPS for Inbound, Service outbound and Chat teams Ensure optimal queue management, staffing, and service level achievement. Monitor real-time performance, manage breaks, and ensure adherence to staffing schedules. Conduct regular coaching, huddles, and refreshers. Ensure timely and accurate handling of all customer service queries across touchpoints. Coordinate with Operations, Branch, Claims, Underwriting, Network Hospital, and Tech teams for faster resolution of complex service queries. Act as a bridge between frontline agents and backend processing teams. Act as the first point of escalation for agent or customer concerns. Ensure quality and compliance with call/chat scripts. Use dashboards and live monitoring tools to track agent productivity. Flag and fix issues related to call queues, chat concurrency, and wait times. Identify performance gaps and implement coaching interventions. Work with WFM, Training, and Quality teams to improve overall efficiency. Review CSAT/NPS feedback and agent-level improvements. You Could Be The Right Candidate If You Have 5-7 years of Inbound contact center management experience (call, chat and email process) in health insurance, general insurance or financial services industry. Possess strong analytical skills to identify trend deviations and pain areas for quick redressal. Have familiarity with CRM systems, ACD systems, and Chat platforms. (Salesforce, Avaya, Genesys, Freshdesk, etc.). Have RTM (real-time monitoring) skillsets and familiarity with IVR and Dialler queue and skillsets management Possess analytical ability, people leadership skills and reporting capabilities (Advanced Excel/Power BI basics preferred). Have excellent communication and negotiation skills. Have a bachelor’s degree from a recognized University. Post graduate degree will be an added advantage. Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Have demonstrated the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing. This could be the gig for you if you… Are passionate about bringing truly consumer centric ideas and products into reality and have an attentive ear listen to new ideas. Thrive in environments that celebrate co-creation and collaboration. Are passionate about leveraging new age digital tools and technologies to transform customer experience. Like to work in a culture where everyone can see what others are doing Take help from others when stuck and encourage others when there are setbacks Take full responsibility for your team’s contribution output while thinking wing to wing across the organization; to solve for the customer. What Can Make You Extra Special If You Have walked extra mile in solving business problems by adopting offbeat path Proven track record of exceeding Service level expectations from stakeholders. Demonstrate visible leadership supporting colleagues in a diverse, inclusive, and collaborative team environment. Be a team player who is goal orientated, committed, and an advocate and early adopter of change. A proven track record working in complex business environments executing and delivering initiatives across multiple domains, stakeholder groups and technology solutions. We are keen to listen to your story; doesn’t matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. If you think this is the one for you, drop in a line with your story at careers@prudentialhealth.in . We are eager to catch-up! Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Show more Show less

Software Support Engineer – AI Applications (WFH) Experience : 4 to 9 years Location : Remote/Bengaluru Mode of Engagement : Full time / Part time No of Positions : 2 Educational Qualifications : Bachelor's degree in computer science, Information Technology, or related field Industry : IT/Software/ITES (B2B/SaaS) Notice Period : Immediate What We Are Looking For: 4–9 years of experience in supporting and scaling AI-based or SaaS applications with strong analytical and debugging skills. Proven ability to contribute to support strategy, process automation, and capability building across AI platforms. Strong collaboration, scripting (Python/Bash), and communication skills to drive cross-functional issue resolution and improvements. Responsibilities: Own the technical support lifecycle for AI applications including troubleshooting, escalation, resolution, and documentation. Drive root cause analysis (RCA) and systemic improvements to reduce repetitive issues and enhance product robustness. Collaborate with engineering, data science, and DevOps teams to support infrastructure scaling and capability enhancement. Identify support trends and advocate for architectural or process improvements. Contribute to the development of self-serve support systems, knowledge bases, and internal tools to reduce manual dependency. Provide strategic insights into support load, performance issues, and user behavior to guide AI application investments. Mentor junior support engineers and contribute to the development of best practices for AI system support. Lead or participate in cross-functional initiatives around AI application monitoring, performance optimization, and incident management. Qualifications: Bachelor's degree in computer science, IT, or related discipline. 4 to 9 years of experience in software support with a focus on AI/ML or complex SaaS applications. Proven ability to manage high-level incidents and work closely with development/product stakeholders. Familiarity with AI/ML workflows, APIs, and model hosting platforms (e.g., AWS Sage maker, Azure ML, Hugging face). Strong scripting/debugging experience using Python, Bash, and SQL. Proficient in using ticketing and monitoring systems like Jira, Datadog, Zendesk, Freshdesk, or equivalent. Strong documentation, stakeholder communication, and problem-resolution capabilities. Ability to operate in a fast-paced environment while driving continuous support improvements. Show more Show less

The Job Title: Customer Support Lead Location: Remote / Hybrid Type: Full-Time Reports To: Director of Operations / Co-Founder The Mission We are hiring a Customer Support Lead to build and manage the day-to-day customer support function at LocaXion. This role is focused on ensuring our clients receive fast, reliable, and high-quality support as they adopt and operate our Smart Factory and RTLS solutions. You will lead frontline support processes, manage issue escalation, collaborate with technical teams, and lay the foundation for scalable support as we grow. This is a hands-on leadership role suited for someone who thrives in high-responsibility environments and is passionate about improving the customer experience. Your Responsibilities Support Operations Leadership Own the customer support queue: triage, assign, and resolve incoming client issues across technical and operational categories Maintain and improve SLAs around response and resolution times Create and manage escalation processes for high-priority issues Customer Communication & Satisfaction Serve as a senior point of contact for key support interactions, especially for high-value industrial clients Communicate clearly, professionally, and proactively to keep clients informed Capture and report on feedback, recurring issues, and service gaps Team Coordination & Process Development Develop support workflows, templates, and documentation Contribute to internal knowledge base and client-facing help resources Collaborate with delivery, engineering, and product teams to resolve technical issues Reporting & Insights Track key support KPIs (first response time, resolution time, CSAT) and share trends with leadership Recommend tools, automations, or structural changes to improve efficiency Participate in post-incident reviews to identify areas for improvement Performance Measurement SLA adherence for first response and resolution Customer satisfaction (CSAT) scores Volume and resolution rate of support tickets Internal efficiency improvements and documentation quality Qualifications 4–6 years of experience in customer support or client success roles, with at least 1–2 years in a lead or supervisory capacity Strong interpersonal and written communication skills Experience working with technical teams to troubleshoot and escalate product-related issues Familiarity with support tools (e.g., Zendesk, Freshdesk, HubSpot Service, Jira) Highly organized, detail-oriented, and proactive in solving customer challenges Bonus: Experience supporting industrial or B2B technology platforms This is a foundational role for LocaXion’s growth. As Customer Support Lead, you’ll help define how we scale service quality, empower our clients, and set the bar for operational excellence in the field. Show more Show less

In 2025, working from home has become more than just a trend—it’s now a practical, rewarding, and accessible way to earn a stable income. Whether you’re a student, homemaker, retiree, or someone looking to supplement your main income, Best work-from-home jobs without investment provide a fantastic opportunity to earn without the burden of financial risk. Job alerts This comprehensive guide will introduce you to over 25 genuine work-from-home job options that require zero investment , along with tips on how to get started, average earnings, and platforms to find work. Why Choose Best Work From Home Jobs Without Investment? ✅ Advantages Choosing remote jobs with no investment offers several benefits: No upfront fees or hidden costs Flexibility in working hours Ability to work from anywhere Minimal qualification or experience required Great for students, housewives, or part-time seekers Job alerts Start earning from day one Let’s explore the 25+ best legitimate work-from-home jobs you can try in 2025 ! 25+ Best Work From Home Jobs Without Investment in 2025 Data Entry Jobs A classic work-from-home option involving entering data into spreadsheets, forms, or content systems. Skills Needed: Typing, attention to detail Earnings: ₹8,000 – ₹20,000/month Sites: Freelancer, Truelancer, Internshala Online Surveys Answering survey questions for market research companies. Skills Needed: None Earnings: ₹500 – ₹5,000/month Platforms: Swagbucks, Toluna, TimeBucks Content Writing If you enjoy writing articles, blogs, or web content, freelance writing is a great choice. Skills Needed: Good English or Hindi writing Earnings: ₹300 – ₹2,000/article Sites: iWriter, Upwork, Fiverr Affiliate Marketing Promote products through your social media or WhatsApp and earn commissions. Tools: Amazon Associates, Meesho, EarnKaro Earnings: ₹3,000 – ₹25,000/month Reselling with Apps Resell products without maintaining any inventory. Apps: Meesho, Shop101, GlowRoad Method: Share catalogs → customer buys → you earn margin YouTube Video Creation Start your own YouTube channel with content on cooking, gaming, vlogging, or tutorials. Skills Needed: Speaking or editing Tools: YouTube Studio, Canva Earnings: Ad revenue + brand sponsorships Voiceover Artist Lend your voice for explainer videos, audiobooks, and storytelling content. Tools: Smartphone with mic Earnings: ₹200 – ₹1,500/project Sites: Voices.com, Freelancer Online Tutoring Teach school subjects or spoken English online. Platforms: Vedantu, SuperProf, Chegg Earnings: ₹150 – ₹500/hour Social Media Management Help businesses or influencers manage Instagram, Facebook, or YouTube. Tools: Canva, Meta Business Suite Earnings: ₹5,000 – ₹15,000/month No prior degree needed Blogging Start a blog in a niche like travel, food, fashion, or tech. Platform: WordPress or Blogger (Free) Monetization: Ads, sponsored posts, affiliate links Time to earn: 2–4 months Captcha Entry Work Type in image-based codes to help digital verification systems. Sites: 2Captcha, MegaTypers Earnings: ₹2,000 – ₹6,000/month Transcription Jobs Listen to audio and convert it to text format. Tools: Google Docs, transcription software Sites: Rev, GoTranscript Earnings: ₹800 – ₹2,500/hour audio Virtual Assistant Help businesses with scheduling, email responses, and basic admin work. Skills: Email, Word, Excel Sites: Fiverr, Belay, Freelancer Earnings: ₹8,000 – ₹20,000/month Freelance Graphic Design Design logos, thumbnails, posters, or infographics. Tools: Canva, Adobe Spark Sites: DesignCrowd, 99designs Earnings: ₹500 – ₹3,000/project Freelance Video Editing Edit YouTube videos, reels, or presentations. Tools: InShot, CapCut, VN Editor Earnings: ₹500 – ₹4,000/video Clients: YouTubers, Instagram influencers Sell Photos Online Click photos on your phone and upload them to stock websites. Sites: Shutterstock, Adobe Stock Categories: Nature, tech, people, food Royalty: Earn per download Typing Jobs Convert PDFs, handwritten notes, or images to digital text. Requirements: Typing speed ≥ 30 wpm Sites: Freelancer, Microworkers Pay: ₹5,000 – ₹12,000/month Microtasking Jobs Perform small tasks like image tagging, search analysis, and data labeling. Sites: Amazon MTurk, Clickworker, Rapidworkers Pay: ₹50 – ₹300/hour Online Customer Support (Chat Process) Respond to customer queries through live chat or emails. Tools: Zendesk, Freshdesk Pay: ₹10,000 – ₹18,000/month Shifts available for part-time too Product Reviews & Testing Try out mobile apps, websites, or products and give feedback. Platforms: uTest, TryMyUI, Testbirds Pay: ₹500 – ₹2,000/test Language Translation Translate documents or subtitles between English, Hindi, Tamil, etc. Skills: Bilingual fluency Platforms: Gengo, TranslatorsCafe Earnings: ₹0.50 – ₹2/word Online Coaching (Fitness, Dance, Music) Share your talent by giving Zoom classes or YouTube tutorials. Pay: ₹300 – ₹1,000/session Tools: Zoom, Google Meet, YouTube WhatsApp Group Management Promote courses, services, or affiliate links in WhatsApp/Telegram groups. Skills: Content sharing, group engagement Earnings: ₹5,000 – ₹25,000/month Dropshipping via Shopify Sell global products via your own website (zero inventory model). Tools: Shopify, Oberlo Earnings: Highly scalable Good for teens with interest in eCommerce Freelancing on Fiverr or Upwork Offer services like writing, editing, design, voiceovers, or marketing. Earnings: ₹500 to ₹50,000/month depending on skill Tip: Build a strong profile and ratings Digital Marketing Internships (Paid) Many startups hire 10th/12th pass students as interns for tasks like SEO, email marketing, or social media. Sites: Internshala, HelloIntern Pay: ₹3,000 – ₹10,000/month How to Start Best Work from Home Jobs without Investment Choose a job based on your skill and interest Create accounts on genuine platforms Watch YouTube tutorials to improve Start with small tasks and gain experience Avoid scams—never pay to get a job Stick to a schedule and work regularly Red Flags: Avoid Online Job Scams Stay Away From ❌ Jobs asking for registration fees ❌ Unverified WhatsApp job links ❌ Too-good-to-be-true salary promises ❌ No company profile or feedback Always research the platform and read reviews before joining. Conclusion – Best Work From Home Jobs Without Investment In 2025, earning from home without investment is no longer just a possibility—it’s a practical career option for millions. Whether you’re a student, homemaker, or jobseeker, there’s a perfect work-from-home opportunity waiting for you. Choose any of the 25+ options listed above based on your skills and interests, and start earning from day one with dedication and smart work . FAQs – Best Work From Home Jobs Without Investment Are these work-from-home jobs suitable for students? Yes, many listed jobs like typing, surveys, and tutoring are perfect for students with flexible hours. Do I need a laptop to start working from home? Not always. Many jobs like surveys, reselling, and affiliate marketing can be done on a smartphone. Can I earn money without investing anything at all? Absolutely. All jobs listed here require no upfront fees or investment. How do I know if a job is genuine or a scam? Avoid jobs that ask for money, offer high pay with no work, or lack a verified company profile. How much can I earn monthly with these jobs? Income can range from ₹5,000 to ₹50,000+ depending on your skill, consistency, and job type. Which is the best platform to find real online jobs? Try Freelancer, Internshala, Fiverr, Meesho, and Swagbucks for beginner-friendly jobs. Can 10th or 12th pass students apply for these jobs? Yes, most of the jobs don’t need high qualifications—just basic internet knowledge. What are the easiest jobs to start today? Captcha entry, online surveys, content writing, and affiliate marketing are easy to start. Is prior experience required for online jobs? No, most beginner jobs require no experience and offer simple tasks. How soon can I start earning? With jobs like reselling, data entry, and surveys, you can start earning within a few days. Related Posts Top Laravel Remote Jobs: Best Work From Home Openings in 2025 High-Demand Remote Data Engineer Jobs You Can Land in 2025 The Pros and Cons of Working Remote Data Entry Jobs How to Write A Proposal to Work From Home Best Ruby on Rails Remote Jobs for 2025 Best Remote SEO Jobs to Work From Home in 2025 Best Remote Accounting Jobs for Professionals in 2025 Work From Home Jobs Without Investment & Daily Payment with Mobile [2025 Guide] Show more Show less

Position Overview We are seeking a highly organized, analytical, and strategic Business Operations Associate to oversee and optimize transaction workflows, and process improvements. This role is critical in ensuring smooth operations, customer satisfaction, and scalable business growth across both digital products and services. Key Responsibilities 1. Workflow & Process Management Design, implement, and refine operational workflows for digital service delivery, customer lifecycle management, and post-purchase processes. Identify bottlenecks and lead initiatives to optimize service fulfillment, reducing customer escalations. Collaborate with cross-functional teams (Sales, Service, Customer Support) to ensure end-to-end process clarity. 2. IT Systems Oversight Manage and maintain business-critical software: CRM, WhatsApp Business API, automation tools, payment gateways, and digital delivery systems. Coordinate with developers and vendors for system upgrades, plugin conflicts, and website troubleshooting. Support and maintain the company’s WordPress website and recommend technical enhancements for user experience. 3. Automation & CRM Optimization Implement and manage CRM automations for lead nurturing, customer follow-ups, and internal task management. Work with third-party tools like Zapier, Pabbly, Make, and WhatsApp cloud API for process automation. 4. Vendor and Tech Partner Coordination Oversee contracts and relationships with IT vendors, hosting providers, payment gateway partners, and software suppliers. Ensure timely issue resolution, SLA compliance, and service continuity. 5. Risk and Escalation Management Act as the escalation point for operational breakdowns (technical issues, data inconsistencies, payment failures, or customer service lapses). Define risk mitigation plans and business continuity protocols. 6. Team Collaboration & Leadership Train junior staff and ensure that operational and tech knowledge is shared. Monitor team performance and promote a culture of structured execution and proactive problem-solving. ✅ Desired Skills & Experience 3–6 years of experience in IT support, CRM management, or operations management — preferably in the health-tech, SaaS, wellness, or service delivery industry. Strong knowledge of WordPress, CRM systems (Zoho, HubSpot, Freshdesk, or similar), and basic web troubleshooting. Familiarity with automation tools like Zapier, Pabbly, Make, or equivalent. Exposure to handling customer escalations and ensuring smooth digital product/service fulfillment. Strong vendor negotiation and relationship management skills. Analytical mindset with experience in data-driven decision-making. Excellent communication and cross-functional collaboration skills Job Types: Full-time, Permanent Pay: ₹350,000.00 - ₹500,000.00 per year Benefits: Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you comfortable with a salary of up to 500000LPA? Experience: Business operations: 2 years (Required) Work Location: In person Show more Show less

Job Summary: We are looking for a Customer Support Executive who will be the first point of contact for our customers. You will be responsible for resolving queries, ensuring customer satisfaction, and providing a seamless support experience through various communication channels. Key Responsibilities: Respond to customer queries via chat, email, and calls in a timely and professional manner. Identify customer needs and assist them with accurate information. Escalate complex issues to the relevant team and follow up for timely resolution. Maintain records of customer interactions and transactions. Meet individual and team KPIs (e.g., response time, resolution rate). Stay updated with product knowledge to provide accurate solutions. Requirements: Bachelor's degree in any discipline. Excellent verbal and written communication skills in English. Excellent computer and typing skills. Positive attitude, patience, and a customer-centric approach. Willingness to work in rotational shifts, including weekends if required. Preferred (Not Mandatory): Internship or any prior experience in a customer-facing role. Knowledge of CRM tools like Freshdesk, Zendesk, etc. What We Offer: On-the-job training and learning opportunities. A supportive and energetic work environment. Scope for growth within the organization. Job Types: Full-time, Permanent Schedule: Rotational shift Experience: total work: 1 year (Required) Work Location: In person