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RoadCast
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Head of Operations

Head of Operations

RoadCast

6 years

0 Lacs

delhi

Posted:9 hours ago| Platform: GlassDoor logo

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Skills Required

support metrics resolve leadership communication crm freshdesk zendesk logistics saas mobility

Work Mode

On-site

Job Type

Part Time

Job Description

Exp. 6 - 7 Years | New Delhi, India

Key Responsibilities

Lead and mentor the customer support team.
Build and improve support processes for faster issue resolution.
Handle client escalations and ensure customer satisfaction.
Track and improve performance metrics like response time and CSAT.
Work with product and operations teams to resolve recurring issues.
Train team members on product knowledge and customer handling.

Requirements

Graduate in any discipline (MBA preferred).
6+ years in customer support, with at least 3 years in a leadership role.
Strong communication, leadership, and problem-solving skills.
Experience with CRM/ticketing tools like Freshdesk, Zendesk, or HubSpot.
Industry experience in logistics, SaaS, or mobility is a plus.

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