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Product Manager - Customer Experience & Automation

4 years

0 Lacs

gurugram haryana india

Posted:3 days ago| Platform: Linkedin logo

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Skills Required

automation physiology technology metrics sensors ai analyze logistics support design resolve macros auto reports engineering inventory shopify automate notifications tooling finance zapier api efficiency freshdesk power sql webhooks scripting data analysis compensation cutting collaborative

Work Mode

On-site

Job Type

Full Time

Job Description

About Luna:Luna is building the most intelligent, science-driven smart ring in the world. We operate at the intersection of physiology, behavior, and technology, creating wearables that go beyond metrics—into actionable insights and real-world wellness improvements.Backed by a rapidly growing global user base, advanced hardware and sensors, and a next-gen sensing platform, Luna is building the world’s most advanced LifeOS.Location: Gurgaon (Onsite from office)

About the role

:We are hiring a

Product Manager

who will own

CX systems, AI-first automation, and operational workflows

across the startup. This role is divided into a

focus on Customer Experience

(improving user resolution speed, building AI tools to reducing volume and tools to analyze error logs on our products) and

a broader focus automation

(supply chain visibility, logistics integrations, Ecommerce flows).This is an ideal role for someone who loves

figuring out broken processes, building automations, and using AI to scale operations

— whether it’s in customer support, fulfillment, or e-commerce workflows.

Responsibilities

:Customer Experience
  • Own and manage current CX products.
  • Design and deploy agentic AI solutions to resolve user concerns automatically (LLM macros, log parsers, auto-RMA decisioning).
  • Create weekly “CX Intelligence” reports, feeding recurring issues into product roadmap and engineering backlog.
  • Build FAQs, help center improvements, and proactive in-app nudges to reduce ticket creation.
  • Track CSAT, auto-resolution %, handle time, and insight-to-fix cycle times.
Operational Automation:
  • Supply & Logistics Visibility: Build simple workflows to surface delays, shipment exceptions, and low-inventory alerts.
  • Shopify Integrations: Automate refunds, replacements, order status updates, and notifications to users.
  • Internal Ops Tooling: Identify repetitive manual tasks across ops, finance, or logistics and automate them (Zapier/Make/API triggers).
  • Cross-Functional Projects: Work with Ops, Tech, and Biz teams to pilot new automations that improve efficiency and reduce human error

Requirements:

  • Experience: 2–4 years in Product/Automation roles or CX Product roles
  • Tier 1 colleges preferred
  • Tools Range Preferred: Experience with APIs, Agentic AI solutions, Freshdesk/Freshchat, Shopify, Zapier/Make, power BI / SQL dashboards.
  • Technical Comfort: Knows APIs, webhooks, and scripting or data wrangling.
  • AI Curiosity: Interested in LLMs, prompt engineering, and agentic workflows.
  • Ops Mindset: Can manage ops/logistics teams, understand their pain points, and design simple automated solutions.
  • Analytical: Obsessed with root cause analysis and measurable improvements.
  • Execution: Fast learner, can run small tests and ship MVP solutions.
What We Offer:
  • Competitive compensation and benefits.
  • Opportunity to work on cutting-edge technology in a fast-paced environment.
  • A collaborative and growth-focused culture.
  • The chance to make a real impact by building products that reach millions of users.

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