754 Freshdesk Jobs - Page 30

Moodle with us! We're the world's most popular learning platform and we're on a mission to empower educators to improve our world. We are now seeking a Scrum master who will run and manage sprints, as well as assign work to developers. They help organize, guide, and review the development of team members. They will create and maintain both user and client documentation, maintain project tickets, and attend regular meetings to make a significant impact on the future growth of Moodle. Working within the India Services team, the Scrum Master works closely with Sr. Technical Manager, and Project Team Leads, to complete various development tasks. We're looking for a certified and experienced Scrum Master to guide and coach our agile teams. The ideal candidate will be passionate about Agile principles and skilled at removing impediments, facilitating team rituals, and fostering a culture of continuous improvement. You should be comfortable working in a fast-paced, evolving, and innovative environment. What Your New Job Can Look Like... At Moodle, no two days will ever be the same, but most days in this role usually involve a mix of: Promote the use of metrics to assess and manage delivery capacity and velocity Conduct daily follow-ups with team members to ensure sprint goals are met Maintain an objective view on issues and provide troubleshooting support Assist teams in resource allocation to maintain delivery velocity and smooth product lifecycle Work with teams to address dependencies for efficient workflow and task completion Help remove blockers to facilitate workflow Manage Jira and related systems Collaborate with developers to translate client requests into Jira stories, tasks, and epics Support story writing and organize Jira issues and documentation Guide developers and interact with Sales and Account Managers Communicate with clients to clarify expectations and progress Manage workloads to meet deadlines and adapt to changes Track code repository structure and assist in architecture reviews Help define roadmaps and product delivery reporting Update documentation and share delivery information Present Moodle LMS delivery at events as needed Assist account managers with project scoping Translate requests for the Software Development team and explain technical concepts to non-technical stakeholders Coordinate with Moodle teams on client requests Use Freshdesk for client communication and issue resolution Manage development tickets in Freshdesk and maintain client relationships Regularly update clients on project status Facilitate developer-client meetings to align expectations Document and share Agile products internally Engage all project stakeholders in planning activities Requirements We'd love to hear from you, especially if you can talk to us about your: Either tertiary qualification in Computer Science, project management, or equivalent experience Strong: Jira experience and running sprint teams Understanding of agile development processes Understanding of git and source control in general Excellent communication skills Enthusiastic and approachable personality with the ability to build and maintain quality relationships with multiple stakeholders. A positive, intuitive and clear communicator (both written and verbal) with the ability to earn trust and credibility A strong eye for detail Have a proactive and solutions-focused attitude, a willingness to ‘speak up' and share their ideas with the team in a positive and constructive way A strong team player who contributes actively to the overall team goals and projects while also being able to work independently and take initiative that would improve processes and outcomes. Highly organized with the ability to manage their own workload to meet tight deadlines with competing priorities You'll sweep us off our feet if you have: Frontend developments skills, RequireJS, ES6 Experience working with Web Services and RESTful applications Moodle Programming experience PHP programming skills Proficient in HTML, CSS, Javascript, and Ajax and familiar with databases and SQL Understanding of performance, object-oriented principles, design patterns, and security Benefits What life at Moodle is like... Moodle has a globally diverse team with over 280 team members in more than 25 countries around the world. We've built a passionate team of hard-working, driven and diverse people from all over the world, united by a shared belief in the ability of our platform to make a positive difference to our world. We respect our colleagues and value an open and innovative workplace, filled with integrity and of course a strong focus on education (yes, these are our company values!) What else, you say? Our team promotes a flexible working environment that promotes true work life balance We believe in motivating performance rather than micromanaging it, allowing you to feel empowered to do what you do best Gaining new skills by learning from highly skilled peers, along with your own learning and development allowance each year to support your growth Work with a global team on a worldwide platform and make a real difference As a certified B Corp, we are proud to be part of a global community of mission-driven companies dedicated to using business as a force for good Other excellent benefits, like access to our Employee Share Purchase plan, casual and earned leaves to recharge yourself, also volunteer and enjoy a day off for your birthday!, or choose your own optional holiday and many more! Learn More About Your New Workplace... Moodle is the world's most trusted online learning solution, with a growing ecosystem of products and services, including Moodle Workplace, Moodle App, MoodleCloud, and more. The engine of our ecosystem is Moodle LMS, the secure and customisable open source learning management platform used by well over 300 million learners worldwide. Find out more about us on our website. Does al l this sound good? If yes... Click on the following link to apply Add your resume and anything else you'd like to add... in English, please Press send At Moodle we are an equal opportunity employer that actively supports diversity and inclusion in the workplace and prohibits discrimination and harassment of any kind. We're committed to fair recruitment and selection practices, ensuring we are drawing from a diverse range of sources to attract and select the very best person for the job. Learn more in our Diversity & Inclusion Charter . Show more Show less

Position Overview: As a part of our Customer Success team at MProfit, you will be a crucial part of our mission to ensure all our customers’ success and satisfaction. You will interact with our diverse customer base, assisting them with inquiries, resolving issues, and ensuring they have a positive experience using our wealth-tech solutions. You will independently manage the end-to-end ticket management process: ticket assignment, closure, responses, and issue resolution. Key Responsibilities: 1. End-to-End Ticket Management: Independently handle customer support tickets from initial contact through resolution, ensuring timely and effective communication and issue resolution. Prioritize and escalate tickets to meet customer expectations and service level agreements (SLAs). Continuously monitor ticket queues to identify trends, common issues, and opportunities for process improvement. 2. Cross-Functional Collaboration: Collaborate closely with other departments, to ensure alignment on customer needs, product updates, and service offerings. Serve as a subject matter expert on customer issues and feedback, providing insights and recommendations to inform product development and strategic decision-making. 3. Responding to Customer Inquiries: Monitor and manage the support email inbox. Respond promptly to customer inquiries, requests, and complaints via email. Provide accurate, clear, and helpful information to address customer concerns and resolve issues. 4. Handling Customer Feedback: Acknowledge and address customer feedback, suggestions, and complaints received via email. Document and categorize customer feedback for analysis and reporting purposes. Advocate for customer needs and contribute insights for product or service improvements based on feedback trends. 5. Maintaining Communication Standards: Adhere to company communication guidelines and standards for email correspondence. Ensure professional and courteous language in all interactions with customers. Manage email communication volume effectively to maintain response time targets and customer satisfaction. 6. Issue Resolution: Respond promptly to customer inquiries and complaints, demonstrating empathy, patience, and a commitment to finding solutions that exceed expectations. Escalate complex issues to appropriate stakeholders while maintaining ownership and accountability for timely resolution. Document all interactions and resolutions in our helpdesk ticketing systems to maintain accurate records and facilitate knowledge sharing within the organization. Qualifications: Bachelor's degree in a relevant field or equivalent work experience. Fresher or 1+ years of experience in a non-voice (email preferred) customer support role. Exceptional written communication skills in English. Strong understanding of financial technology and SaaS platforms. In-depth knowledge of financial products, services and industry regulations. Familiarity with various financial instruments such as stocks, bonds, mutual funds, derivatives, and other investment instruments. (Would be a plus) Problem-solving skills with the ability to analyze and resolve complex issues along with a customer-centric mindset. Proficiency in setting up, using, and managing help-desk software and ticketing systems like Freshdesk, Zendesk, Zoho Desk etc. Strong organizational and time management skills. Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹350,000.00 per year Schedule: Day shift Fixed shift Ability to commute/relocate: Nariman Point, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your last drawn CTC? Work Location: In person

Job Title : Technical Support Engineer (24 Years Experience) Location : Triavndrum Job Type : Full-Time Experience : 2 to 4 years Industry : IT Services / Software / SaaS / Infrastructure Job Summary We are looking for a skilled and customer-focused Technical Support Engineer to join our team. The ideal candidate will have 24 years of experience in providing L1/L2 technical support, resolving software, hardware, or network-related issues, and ensuring a high level of customer satisfaction. Key Responsibilities Respond to customer queries and technical issues via phone, email, or chat in a timely and professional manner. Diagnose and troubleshoot software, hardware, network, or system issues (Windows/Linux/Mac environments). Provide Level 1/2 support and escalate unresolved issues to higher support tiers or engineering teams. Track, prioritize, and document all service requests, incidents, and change requests in the ticketing system (e.g., Jira, ServiceNow, Zendesk). Work closely with internal teams to replicate issues and provide detailed diagnostics. Guide customers through step-by-step solutions and create knowledge base articles. Monitor systems or applications to proactively identify potential issues. Maintain SLAs and ensure a high level of service delivery and customer satisfaction. Required Skills & Qualifications Bachelor's degree in Computer Science, Information Technology, or related field. 24 years of experience in a technical support/helpdesk role. Hands-on experience with : Windows, macOS, or Linux OS Networking concepts (IP, DNS, DHCP, VPN, firewalls) Basic scripting knowledge (PowerShell, Bash, or Python a plus) Familiarity with remote desktop tools (e.g., TeamViewer, AnyDesk, Remote Desktop) Experience with ticketing tools like Jira, ServiceNow, Freshdesk, or Zendesk. Excellent problem-solving and communication skills. Ability to work in a fast-paced environment and manage multiple priorities. (ref:hirist.tech) Show more Show less

Position Overview We are seeking a highly organized, analytical, and strategic Business Operations Associate to oversee and optimize transaction workflows, and process improvements. This role is critical in ensuring smooth operations, customer satisfaction, and scalable business growth across both digital products and services. Key Responsibilities 1. Workflow & Process Management Design, implement, and refine operational workflows for digital service delivery, customer lifecycle management, and post-purchase processes. Identify bottlenecks and lead initiatives to optimize service fulfillment, reducing customer escalations. Collaborate with cross-functional teams (Sales, Service, Customer Support) to ensure end-to-end process clarity. 2. IT Systems Oversight Manage and maintain business-critical software: CRM, WhatsApp Business API, automation tools, payment gateways, and digital delivery systems. Coordinate with developers and vendors for system upgrades, plugin conflicts, and website troubleshooting. Support and maintain the company’s WordPress website and recommend technical enhancements for user experience. 3. Automation & CRM Optimization Implement and manage CRM automations for lead nurturing, customer follow-ups, and internal task management. Work with third-party tools like Zapier, Pabbly, Make, and WhatsApp cloud API for process automation. 4. Vendor and Tech Partner Coordination Oversee contracts and relationships with IT vendors, hosting providers, payment gateway partners, and software suppliers. Ensure timely issue resolution, SLA compliance, and service continuity. 5. Risk and Escalation Management Act as the escalation point for operational breakdowns (technical issues, data inconsistencies, payment failures, or customer service lapses). Define risk mitigation plans and business continuity protocols. 6. Team Collaboration & Leadership Train junior staff and ensure that operational and tech knowledge is shared. Monitor team performance and promote a culture of structured execution and proactive problem-solving. ✅ Desired Skills & Experience 3–6 years of experience in IT support, CRM management, or operations management — preferably in the health-tech, SaaS, wellness, or service delivery industry. Strong knowledge of WordPress, CRM systems (Zoho, HubSpot, Freshdesk, or similar), and basic web troubleshooting. Familiarity with automation tools like Zapier, Pabbly, Make, or equivalent. Exposure to handling customer escalations and ensuring smooth digital product/service fulfillment. Strong vendor negotiation and relationship management skills. Analytical mindset with experience in data-driven decision-making. Excellent communication and cross-functional collaboration skills Job Types: Full-time, Permanent Pay: ₹350,000.00 - ₹500,000.00 per year Benefits: Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you comfortable with a salary of up to 500000LPA? Experience: Business operations: 2 years (Required) Work Location: In person

Position Details Customer Support Specialist Location: Noida, UP Openings: 1 Salary Range Description: Job Title: Customer Support Specialist The Opportunity Your Gateway to Procurement Excellence! Are you ready to elevate your procurement strategy to new heights? At Instant Markets, a venture of Instant Systems Inc., InstantMarkets offers unparalleled access to various procurement opportunities, ensuring you stay ahead in the competitive landscape. InstantMarkets offers comprehensive access to active and past opportunities, including RFPs, RFQs, RFIs, and more. Our platform ensures you never miss a chancewhether it's a public sector contract, MBE/WBE set-aside, or a lucrative purchase order. If you're seeking new business prospects or monitoring competitive bids, our advanced search capabilities empower you to find opportunities that align perfectly with your products and services. Stay ahead of the curve with real-time email notifications, ensuring you never miss a potential opportunity. Gain strategic insights by analyzing historical data, enabling you to fine-tune your approach and enhance your chances of success in every bid. Best of all, InstantMarkets is completely free, offering unlimited access without any subscription fees. Visit our website at www.instantmarkets.com to learn more. Role Overview Were looking for a friendly, solution-oriented Customer Support Specialist to help us deliver an exceptional customer experience. Youll be the voice of the companyhandling queries, resolving issues, and ensuring our customers feel heard, supported, and valued. What Youll Do Respond to customer inquiries via email, chat, and phone in a timely and professional manner. Troubleshoot product or service issues, identify root causes, and provide effective resolutions. Escalate complex issues to the appropriate internal teams while maintaining ownership and follow-up. Maintain accurate records of interactions in the CRM system (e.g., Zendesk, Freshdesk, Salesforce, etc.). Proactively identify customer pain points and provide insights to improve product/service offerings. Contribute to help center content, FAQs, and internal documentation to streamline support processes. Who You Are: 13 years of experience in a customer support, helpdesk, or client-facing role. Excellent communication skills both written and verbal. Strong problem-solving skills and a customer-first mindset. Experience with support tools like Zendesk, Intercom, Freshdesk, or equivalent. Ability to multitask and stay organized in a fast-paced environment. Basic understanding of ticketing systems and CRM tools. More About Instant Systems Inc.: Were a Silicon Valley-based company with offices in Noida. We find bright startups, invest in these companies, help them establish competent product engineering teams, and apply tools and methods for effective technology and program management. You are being interviewed as a candidate to join our team and help many of our ventures or specifically hired for one. Learn more at https://in.instantsys.com. Joining Instant Systems Means Becoming Part Of a Dynamic Team Where Your Ideas Are Valued, And Your Contributions Make a Real Impact. Here's What You Can Expect From Life At Instant Systems You'll collaborate with talented individuals on innovative projects that push technological boundaries. We prioritize your career growth with mentorship, training, and access to cutting-edge tools. Enjoy flexibility with remote work options for better work-life balance. We embrace diversity, ensuring every voice is heard and respected in our inclusive workplace. Equal Employment Opportunity Statements: The policy of Instant Systems is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression, or veteran status. Additionally, Instant Systems is committed to being an Equal Employment Opportunity (EEO) employer and offers opportunities to all job seekers, including individuals with disabilities. If you need reasonable accommodation to assist with your job search or application for employment, email us at careers@instantsys.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Show more Show less

Moodle with us! We're the world's most popular learning platform and we’re on a mission to empower educators to improve our world. We are now seeking a Scrum master who will run and manage sprints, as well as assign work to developers. They help organize, guide, and review the development of team members. They will create and maintain both user and client documentation, maintain project tickets, and attend regular meetings to make a significant impact on the future growth of Moodle. Working within the India Services team, the Scrum Master works closely with Sr. Technical Manager, and Project Team Leads, to complete various development tasks. We're looking for a certified and experienced Scrum Master to guide and coach our agile teams. The ideal candidate will be passionate about Agile principles and skilled at removing impediments, facilitating team rituals, and fostering a culture of continuous improvement. You should be comfortable working in a fast-paced, evolving, and innovative environment. What your new job can look like… At Moodle, no two days will ever be the same, but most days in this role usually involve a mix of: Promote the use of metrics to assess and manage delivery capacity and velocity. Conduct daily follow-ups with team members to ensure sprint goals are met. Maintain an objective view on issues and provide troubleshooting support. Assist teams in resource allocation to maintain delivery velocity and smooth product lifecycle. Work with teams to address dependencies for efficient workflow and task completion. Help remove blockers to facilitate workflow. Manage Jira and related systems. Collaborate with developers to translate client requests into Jira stories, tasks, and epics. Support story writing and organize Jira issues and documentation. Guide developers and interact with Sales and Account Managers. Communicate with clients to clarify expectations and progress. Manage workloads to meet deadlines and adapt to changes. Track code repository structure and assist in architecture reviews. Help define roadmaps and product delivery reporting. Update documentation and share delivery information. Present Moodle LMS delivery at events as needed. Assist account managers with project scoping. Translate requests for the Software Development team and explain technical concepts to non-technical stakeholders. Coordinate with Moodle teams on client requests. Use Freshdesk for client communication and issue resolution. Manage development tickets in Freshdesk and maintain client relationships. Regularly update clients on project status. Facilitate developer-client meetings to align expectations. Document and share Agile products internally. Engage all project stakeholders in planning activities. Requirements We’d love to hear from you, especially if you can talk to us about your: Either tertiary qualification in Computer Science, project management, or equivalent experience Strong: Jira experience and running sprint teams Understanding of agile development processes Understanding of git and source control in general Excellent communication skills Enthusiastic and approachable personality with the ability to build and maintain quality relationships with multiple stakeholders. A positive, intuitive and clear communicator (both written and verbal) with the ability to earn trust and credibility. A strong eye for detail. Have a proactive and solutions-focused attitude, a willingness to ‘speak up’ and share their ideas with the team in a positive and constructive way. A strong team player who contributes actively to the overall team goals and projects while also being able to work independently and take initiative that would improve processes and outcomes. Highly organized with the ability to manage their own workload to meet tight deadlines with competing priorities. You’ll sweep us off our feet if you have: Frontend developments skills, RequireJS, ES6 Experience working with Web Services and RESTful applications. Moodle Programming experience PHP programming skills Proficient in HTML, CSS, Javascript, and Ajax and familiar with databases and SQL Understanding of performance, object-oriented principles, design patterns, and security Benefits What life at Moodle is like… Moodle has a globally diverse team with over 280 team members in more than 25 countries around the world. We’ve built a passionate team of hard-working, driven and diverse people from all over the world, united by a shared belief in the ability of our platform to make a positive difference to our world. We respect our colleagues and value an open and innovative workplace, filled with integrity and of course a strong focus on education (yes, these are our company values!) What else, you say? Our team promotes a flexible working environment that promotes true work life balance We believe in motivating performance rather than micromanaging it, allowing you to feel empowered to do what you do best Gaining new skills by learning from highly skilled peers, along with your own learning and development allowance each year to support your growth Work with a global team on a worldwide platform and make a real difference As a certified B Corp, we are proud to be part of a global community of mission-driven companies dedicated to using business as a force for good Other excellent benefits, like access to our Employee Share Purchase plan, casual and earned leaves to recharge yourself, also volunteer and enjoy a day off for your birthday!, or choose your own optional holiday and many more! Learn more about your new workplace... Moodle is the world’s most trusted online learning solution, with a growing ecosystem of products and services, including Moodle Workplace, Moodle App, MoodleCloud, and more. The engine of our ecosystem is Moodle LMS, the secure and customisable open source learning management platform used by well over 300 million learners worldwide. Find out more about us on our website. Does al l this sound good? If yes… Click on the following link to apply Add your resume and anything else you'd like to add… in English, please Press send. At Moodle we are an equal opportunity employer that actively supports diversity and inclusion in the workplace and prohibits discrimination and harassment of any kind. We’re committed to fair recruitment and selection practices, ensuring we are drawing from a diverse range of sources to attract and select the very best person for the job. Learn more in our Diversity & Inclusion Charter .

About Us: DATOMS is an IoT software platform that streamlines asset management and operations for equipment manufacturers, leasing and rental companies, and enterprises utilising machine learning, artificial intelligence, and the internet of things. Our scalable solution can be customized to meet the unique needs of each client and is trusted by top companies around the globe. Job Summary: We are seeking a proactive and dedicated Tech Support Executive to join our team in Bangalore. The ideal candidate will have 1-3 years of experience in providing technical support for software or hardware systems and be proficient with Freshdesk ticketing systems. This role demands strong problem-solving skills, effective communication, and the ability to work efficiently in a fast-paced environment. Key Responsibilities: - Provide technical support to clients and internal teams via phone, email, and Freshdesk ticketing system. - Troubleshoot and resolve software and hardware issues promptly and accurately. - Resolve tickets within defined SLAs and maintain ticketing records in the Freshdesk system. - Escalate complex technical issues to relevant teams and follow up to ensure resolution. - Document all support activities, including problem diagnosis, troubleshooting steps, and resolutions, in the ticketing system. - Assist in the setup, installation, and configuration of software and hardware as needed. - Collaborate with other teams to ensure customer satisfaction and provide feedback on recurring issues to improve service quality. - Stay updated on the latest developments in software and hardware relevant to the company's offerings. Qualifications: - 1-3 years of experience in technical support roles. - Proficiency in using Freshdesk ticketing system. - Experience with supporting software and hardware systems. - Strong troubleshooting and problem-solving skills. - Excellent verbal and written communication skills. - Ability to work independently as well as part of a team. - Bachelor's degree in Electronics, Electrical or Related field.

We are seeking a proactive and customer-focused Customer Support Executive to join our team. In this role, you will be the first point of contact for our clients, helping them resolve product-related queries and ensuring a seamless post-sales experience. Your goal will be to enhance customer satisfaction, retention, and loyalty. Key Responsibilities: Respond promptly to customer inquiries via phone, email, chat, or ticketing systems. Understand customer needs and provide accurate, valid, and complete information. Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. Guide users through product features and assist with troubleshooting issues related to ERP/SaaS platforms. Coordinate with internal teams (technical/support/implementation) to resolve complex queries. Document customer interactions, issues, and feedback in the CRM or support system. Identify and escalate priority issues as needed. Maintain a high level of professionalism and empathy in every interaction. Required Skills & Qualifications: Bachelor’s degree in any discipline. 1–3 years of experience in customer support, preferably in IT, SaaS, or ERP domains. Excellent verbal and written communication skills. Strong problem-solving ability and customer-handling etiquette. Familiarity with ticketing tools like Freshdesk, Zoho Desk, or similar platforms. Ability to work in a fast-paced environment with a customer-first mindset. Knowledge of ERP modules (Sales, Inventory, Finance, etc.) is a plus. Preferred Skills: Multilingual skills (Hindi and English required; regional languages are a plus). Understanding of software implementation or user training. Basic technical troubleshooting knowledge. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Monday to Friday Experience: Customer support: 1 year (Required) Language: Hindi (Preferred) English (Required) Location: Indore, Madhya Pradesh (Required) Willingness to travel: 25% (Preferred) Work Location: In person

About Us: We are a fast-growing shipping and logistics automation platform for online businesses of all sizes (eCommerce sellers, SMEs, D2C Online Brands), helping them manage their order fulfilment process. Our benefits include cost savings, improved customer service, and streamlined operations. We take ownership of shipping and logistics for our customers, so they can focus on their core business. Responsibilities :- Deliver high-quality technical support to end-users by efficiently handling and resolving client complaints. Accurately document all issues, queries, and concerns raised by clients, especially sellers. Ensure timely and effective resolution of customer complaints to drive satisfaction and maintain client relationships. Communicate with clients to provide accurate information related to products, services, and processes. Diagnose, debug, and identify reported issues, escalating critical cases based on defined priority levels and client SLAs. Conduct deep dives into reported issues and deliver comprehensive Root Cause Analyses (RCA). Guide clients through troubleshooting steps and corrective actions to resolve issues efficiently. Identify recurring problems and suggest improvements to internal systems or panels for better performance and user experience. Gather and assess all relevant information to resolve product- or service-related inquiries accurately. Route unresolved issues to appropriate internal teams and follow up until closure. Collaborate and coordinate with internal departments such as development, QA, and operations for issue resolution. Effectively prioritize and manage multiple open cases, ensuring timely follow-ups and updates. Requirements :- Any graduate with a strong technical aptitude. Minimum of 2 years in technical support or application support roles, preferably in client facing environments. Excellent verbal and written communication skills, with the ability to clearly articulate technical concepts to non-technical stakeholders. Proficient in Python, with the ability to quickly write and modify scripts for debugging or automation. Strong working knowledge of MySQL, MongoDB, and DynamoDB for data validation and troubleshooting. Experience with RabbitMQ and Kafka for understanding and debugging event-driven workflows. • Good understanding of AWS cloud services relevant to application support and monitoring. Tools & Platforms :- Hands-on experience with ticketing systems like JIRA or Freshdesk. Familiarity with API testing tools such as Postman for request-response analysis. Ability to monitor and interpret system logs to identify and address issues proactively. Strong analytical and logical thinking to investigate, replicate, and resolve client-reported issues. Capability to prioritize and manage multiple open cases in a fast-paced, dynamic environment. Exposure to E-commerce or logistics platforms and an understanding of associated workflows and operational processes.

Job Description: Key Responsibilities: Respond to customer inquiries via email, phone, chat, or social media in a timely and professional manner. Resolve product or service issues by clarifying complaints, determining the cause, and offering appropriate solutions. Provide accurate, valid, and complete information by using the right tools and resources. Escalate unresolved issues to appropriate internal teams and follow up to ensure resolution. Maintain records of customer interactions and transactions. Identify customer needs and help them navigate products or services. Participate in training and development activities to improve product knowledge and customer service skills. Provide feedback to the team to help improve processes and the customer experience. Requirements: High school diploma or equivalent; college degree preferred. 1+ year of experience in a customer support or client-facing role. Excellent verbal and written communication skills. Ability to multitask, prioritize, and manage time effectively. Tech-savvy and comfortable using customer service software, databases, and tools. Strong problem-solving skills and attention to detail. Positive attitude and a passion for helping others. Preferred Qualifications: Experience with CRM systems like Zendesk, Salesforce, or Freshdesk. Knowledge of the company’s industry and products. Job Types: Fresher, Contractual / Temporary Contract length: 5 months Pay: ₹14,000.00 - ₹20,000.00 per month Benefits: Provident Fund Schedule: Day shift Morning shift Rotational shift Language: English (Preferred) Hindi (Preferred) Work Location: In person

Designation: Helpdesk Executive (This is an entry-level IT support role) Key Responsibilities: You will work on a ticketing tool, where user issues are logged and tracked. You need to have excellent communication skills to understand user problems and explain solutions clearly. The job requires you to be available for 24/7 shifts, which means rotational shifts including night support. A basic understanding of Windows operating systems is required to help with common user issues. Some knowledge of networking tools is needed to troubleshoot connectivity or server issues. You may also be involved in NMS (Network Management System) alert configurations monitoring alerts and reporting or escalating them as needed. Experience Required: 0 to 1 year — perfect for freshers with some tech background or candidates with internships in IT support.

Job Title: Chat Support Executive Location: On-site – Ahmedabad Job Type: Full-Time Shift: Rotational (24/7 Environment) Department: Customer Support Job Summary: We are hiring Chat Support Executives who are passionate about delivering exceptional customer service through written communication. As part of our dynamic support team, you will assist customers via live chat by resolving their queries, offering product guidance, and ensuring a seamless service experience. This is a full-time, on-site role in a 24/7 rotational shift environment. Key Responsibilities: Provide real-time support to customers via chat, ensuring high-quality and grammatically correct communication. Understand customer issues and resolve them promptly or escalate as needed. Maintain accurate records of customer interactions. Collaborate with team members and other departments to ensure consistent service delivery. Follow defined protocols and meet performance targets (TAT, CSAT, etc.). Mandatory Requirements: Excellent English communication skills (written and verbal). Strong grammar and sentence framing abilities. Willingness to work on-site . Open to rotational shifts , including nights, weekends, and holidays. Must have completed at least 12th grade or be a graduate . Not currently enrolled in any academic or professional course. Comfortable working in a 24/7 work environment . Benefits: 5-day work week with rotational week-offs. Free cab service for shifts between 9:30 PM to 6:00 AM . Subsidized meals at the workplace. Night shift allowance : ₹40/hour for hours worked between 9:30 PM and 6:00 AM. Access to excellent infrastructure and work environment. Health insurance / medical benefits . Preferred Skills (Not Mandatory): Experience in a customer support or chat support role. Familiarity with CRM tools like Zendesk, Freshdesk, or Intercom. Typing speed of 35-40 WPM with high accuracy. Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Commuter assistance Health insurance Leave encashment Life insurance Paid time off Provident Fund Schedule: Rotational shift Weekend availability Supplemental Pay: Overtime pay Performance bonus Shift allowance Application Question(s): Are you comfortable for Rotational Shift? Are you proficient in English speaking, writing and reading? Work Location: In person

Role : Customer Support Executiv e Experience: Minimum 1+ years in a customer-facing role Employment Type : Full-time Shift : Day Shift Working Days : 6 days a week( and 1 rotational Off) Key Responsibilities: Interact with customers through email and calls to resolve queries and complaints Provide support on trading, portfolio management, and account-related issues Coordinate with internal departments to ensure timely resolution of customer queries Utilize customer service tools such as Freshdesk and CRM tools effectively Maintain adherence to Quality and Compliance Guidelines while delivering a prompt solution Exhibit quick decision-making abilities to respond to customer inquiries Ensure customer satisfaction through efficient and quality-driven service Maintain a positive, empathetic, and professional attitude toward customers at all times Key Requirements: Bachelor's degree is a must 1+ years of experience in a customer-handling role Excellent verbal and written communication skills in both English and Hindi Ability to multitask, prioritize, and manage time effectively A passion for going beyond the call of duty to assist customers Candidates with experience in stock broking, financial services, or a related field will be preferred Comfortable working in a 6-day workweek Job Type: Full-time Pay: ₹200,000.00 - ₹400,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Rotational shift Language: Hindi (Preferred) English (Preferred) Work Location: In person

Role : Customer Support Executiv e Experience: Minimum 1+ years in a customer-facing role Employment Type : Full-time Shift : Day Shift Working Days : 6 days a week( and 1 rotational Off) Key Responsibilities: Interact with customers through email and calls to resolve queries and complaints Provide support on trading, portfolio management, and account-related issues Coordinate with internal departments to ensure timely resolution of customer queries Utilize customer service tools such as Freshdesk and CRM tools effectively Maintain adherence to Quality and Compliance Guidelines while delivering a prompt solution Exhibit quick decision-making abilities to respond to customer inquiries Ensure customer satisfaction through efficient and quality-driven service Maintain a positive, empathetic, and professional attitude toward customers at all times Key Requirements: Bachelor's degree is a must 1+ years of experience in a customer-handling role Excellent verbal and written communication skills in both English and Hindi Ability to multitask, prioritize, and manage time effectively A passion for going beyond the call of duty to assist customers Candidates with experience in stock broking, financial services, or a related field will be preferred Comfortable working in a 6-day workweek Job Type: Full-time Pay: ₹200,000.00 - ₹400,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Night shift Rotational shift Language: Hindi (Preferred) English (Preferred) Work Location: In person

Associate, Operations Support Center Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals. We have an opening within Envoy Global 's dedicated Operations Support Center based in Hyderabad, for an experienced Associate to join us on a full time, permanent basis. The Operations Support Center plays a key role in supporting the seamless execution of operational activities, data management, reporting functions, and customer experience delivery. This team works closely with cross-functional and external stakeholders to ensure tasks are completed accurately, efficiently, and in alignment with organizational standards. The Associate, Operations Support Center offers an exciting opportunity which combines daily operations, analytical reporting, and frontline customer support, contributing directly to the success of Envoy s immigration services. As our Associate - Operations Support Center, you will be required to: Manage client onboarding and offboarding by verifying required documentation, updating internal systems, and coordinating with stakeholders for smooth transitions. Execute end-to-end operational tasks such as data entry, case monitoring, and documentation management, ensuring accuracy and timeliness across all activities. Collaborate with internal and external stakeholders including legal teams, finance, CRM, and account managers to support seamless service execution. Maintain internal trackers and tools to monitor task statuses, follow-ups, and deadlines, ensuring alignment with service standards and client expectations. Conduct regular audits and validations of data entered into systems to maintain quality, compliance, and completeness. Prepare routine and ad hoc reports covering task volumes, performance metrics, and SLA adherence using Microsoft Excel and internal platforms. Use Excel tools such as Pivot Tables, VLOOKUP, formulas, conditional formatting, and basic macros to build and maintain accurate and insightful reports. Support CRM reporting functions by collecting, formatting, and validating data to assist in insights, dashboards, and business decisions. Respond to client and foreign national queries across communication channels such as chat, email, and phone, providing timely, clear, and empathetic assistance. Use ticketing platforms like Zendesk, Freshdesk, or similar tools to log, categorize, and resolve customer issues in line with internal SLAs. Proactively monitor open tickets and follow up to ensure resolution, escalating complex issues when necessary. Ensure a high level of client satisfaction through professional communication, ownership of issues, and process clarity. Stay up to date with internal processes, product updates, and immigration-related procedures to provide accurate and current support. Demonstrate strong time management and multitasking skills while handling high volumes of work under tight deadlines. Contribute to ongoing process improvements, documentation updates, and knowledge-sharing initiatives across teams. To apply for this role, you should possess the following skills, experience and qualifications: 2–4 years of experience in a blended operations, reporting, and customer service role within a process-driven or service-oriented environment. Excellent verbal and written communication skills in English, with the ability to interact effectively across different channels. Proficiency in Microsoft Excel including use of advanced functions like Pivot Tables, VLOOKUP, data filters, formatting, and basic macros . Hands-on experience with ticketing tools such as Zendesk, Freshdesk, or equivalent systems. Strong attention to detail, with the ability to manage and validate large volumes of data and documentation. Demonstrated ability to work collaboratively with internal and external teams to resolve issues and drive process success. Exposure to immigration processes or legal documentation, handling DS-160 forms is an advantage, though not mandatory. Bachelor’s Degree or above If this role excites you, please take a moment to complete the questionnaire below and attach your current resume. We look forward to your prompt response.

About Us: Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities. Job Summary: The Access Coordinator is responsible for managing access across Electronic Medical Records (EMR) systems, billing platforms, and payer portals used by internal teams such as billing, cash posting, eligibility, and other operational functions. This includes coordinating new account setups, password management, role assignments, and deactivations across various platforms and ensuring secure, timely access to critical systems. The role supports operational efficiency, compliance, and user readiness for onboarding, client go-lives, and ongoing support needs. Essential Functions and Tasks: Coordinate and manage access provisioning for EMR systems, billing software, and payer portals based on team roles and responsibilities. Submit and track access requests including new user setups, account modifications, password resets, and account terminations. Assign and validate appropriate access types (e.g., Eligibility & Benefits, Claims, Payment/Remits, Coding Modules, EMR chart access). Ensure URLs, login credentials, and role-specific system configurations are accurately captured and communicated. Collaborate closely with internal project leads, implementation teams, and managers to define access requirements based on timelines and client-specific configurations. Utilize internal systems (e.g., FreshDesk, ticketing systems) to track status, document payer/system responses, and ensure final resolution is recorded. Maintain audit logs, access tracking, and configuration documentation to support compliance and troubleshooting. Perform system audits and reconciliation for role-based access reviews and onboarding/offboarding processes. Support special projects related to access management, system transitions, or new client onboarding. Education and Experience Requirements: Bachelor’s degree in a healthcare or IT-related field preferred. Experience in healthcare access administration, medical billing operations, or healthcare IT support. Knowledge, Skills, and Abilities: Strong understanding of payer portals and healthcare billing systems. Strong oral, written, and interpersonal communication skills. Strong problem-solving skills. Strong independent and critical decision making skills. Strong organizational skills. Strong time management skills. Strong word processing, spreadsheet, database, and presentation software skills. Strong detail orientation skills. Ability to communicate technical information to technical and nontechnical personnel at various levels in and across the organization. Ability to work well under pressure with good communication skills. Ability to take initiative and effectively troubleshoot while focusing on innovative solutions. Ability to exercise sound judgment and handle highly sensitive and confidential information appropriately. Ability to remain flexible and work within a collaborative and fast paced environment. Ventra Health: Equal Employment Opportunity (Applicable only in the US) Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions. Recruitment Agencies Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes. Solicitation of Payment Ventra Health does not solicit payment from our applicants and candidates for consideration or placement. Attention Candidates Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters. To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/. Statement of Accessibility Ventra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at https://ventrahealth.com/statement-of-accessibility/.

We are a fast-growing Direct-to-Consumer (D2C) brand selling innovative consumer electronics across Amazon, Flipkart, and other marketplaces in India . We pride ourselves on delivering exceptional customer experiences and are looking for a Customer Support Manager to lead our support team and handle marketplace escalations efficiently. Job Role & Responsibilities: 1.Team Leadership: Manage and mentor a team of customer support executives. Set performance benchmarks, conduct training, and ensure high productivity. Monitor response times, resolution rates, and customer satisfaction (CSAT/NPS). 2.Marketplace Escalations & Complaints: Handle high-priority customer escalations from Amazon, Flipkart, and other platforms . Resolve negative reviews, A-to-Z claims, return/refund disputes, and seller performance metrics . Coordinate with marketplace support teams to resolve policy-related issues. 3.Process Improvement: Develop and optimize SOPs for customer queries, returns, and refunds . Implement chatbots, FAQs, and self-help tools to reduce ticket volume. Analyze customer pain points and work with product teams for improvements 4.Performance Metrics & Reporting: Track CSAT, response time, first-contact resolution (FCR), and order defect rate (ODR) . Generate weekly/monthly reports on support performance and marketplace feedback. 5.Cross-functional Collaboration: Work with logistics, operations, and marketplace teams to streamline order fulfillment and reduce complaints. Escalate technical/product issues to the relevant teams for resolution. Skills & Qualifications: 3+ years of experience in e-commerce customer support , preferably in consumer electronics . Strong understanding of Amazon Seller Central, Flipkart Seller Hub, and other marketplace policies . Experience handling escalations, returns/refunds, and seller performance metrics . Excellent communication (written & verbal) in English and Hindi (regional languages a plus). Proficiency in CRM tools (Freshdesk, etc.) and Excel/Google Sheets . Problem-solving mindset with a customer-first approach . Why Join Us? Be part of a fast-growing D2C brand with a strong online presence. Opportunity to build and scale the customer support function . Competitive salary + performance incentives. Flexible work culture. Job Type: Full-time Pay: ₹30,000.00 - ₹37,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Provident Fund Schedule: Monday to Friday Application Question(s): What is your current and expected CTC? What is your notice period? Do you have D2C brand prior experience? Work Location: In person

About Freshworks: Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CX) and employee experience (EX). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description About the Role: Involved in every phase of SDLC, Lead SETs at Freshworks, are in complete ownership of the testing component of the organization’s cutting-edge projects. Interfacing very closely with developers, they provide expertise in the planning, constructing, execution, and the successful deployment of programs and products. In the landscape of challenging and competitive product markets that demand high reliability, a Lead SET is responsible for writing and reviewing test cases, integrating test algorithms, automation scripts and uncovering potential bugs, before anyone else can. They also ensure the product is secure and scalable by checking security and performance testing and contribute to product continuous Integration and deployment. All of our Lead SETs are highly responsive, flexible, adapt to succeed, all within an open collaborative peer environment, solving problems in insightful ways. This position offers the candidate several opportunities to learn and test world-class B2B SaaS products that are built using cutting edge technologies. About the Team: The Team enforces manufacturability and testability, ensuring a successful and robust end-product. Freshworks relies on this team to drive better software architecture and design, promote proper development practices, bug prevention strategies, eliminate weak spots, among others. This is a team that knows what is right, learns from each other and is passionate about upholding Freshworks reputation in a world-class product market. Responsibilities ● Lead end to end Testing and Automation Process ● Design and implement efficient Testing practices ● Conduct Testcase and Code reviews to ensure the quality of Test Cases, Test coverage and Automation Code ● Participate in Planning meetings and ensure quality at all levels of SDLC ● Provide estimations for Manual and Automation ● Provide Testing and Automation Strategy for newly developed Features ● Identify the right tool and set up the automation framework for UI, API, and Microservices ● Increase Automation confidence by reducing random test failures ● Work closely with the Development team and ensures code is delivered with high code coverage ● Analyze Customer stats and implement the right tool for Cross-Browser / Platform Testing and Automation ● Responsible for QA metrics and Automation ROI and report them to management ● Identify Performance Application Performance bottlenecks and suggest the right tool and test strategy for Non-Functional Testing ● Guide and Mentor QA Team on the Testing and Automation Tools, Frameworks and Process ● Measure and Investigate Defect Leakage and provide preventive measures ● Identify CI / CD tools, define branching strategies, setup CI / CD pipeline ● Responsible for providing QA Tech debts and Automation Roadmaps ● Identify QA Risk and Mitigation Plans and ensure product delivery as per the release timeline Qualifications Qualifications ● 7-10 yrs of experience in automation testing ● Passionate about QA and breaking software systems ● Good knowledge on Software Testing concepts and methodology ● Good Understanding of Web fundamentals (MVC, HTML, JavaScript, CSS, Server-Side Programming and Database) ● Good programming skills (Java / Ruby / Python / node. js / JavaScript) ● Good knowledge on Object Oriented Programming concepts and Design Patterns ● Hands on Knowledge of Test Automation approaches, Frameworks and Tools ● Hands on experience in UI, API, Cross browser Testing Tools and Automation ● Hands on any of performance Testing and Tools (Jmeter / Loadrunner / Gatling) ● Hands on knowledge on Continuous Integration & Continuous Deployment and Continuous integration tools (Jenkins / Travis / Teamcity) ● Good Analytical and Problem-Solving Skills ● Good verbal and written communication skills Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies–– that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press, including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Overview: Freshworks seeks an experienced Engineering Manager to lead a growing team of Engineers that builds and scales one of our many products. As a technical leader, you own the engineering vision and oversee the technical standards your team thrives on. As a manager of engineers, you coach and develop our promising, young talent and ensure their collective energy is applied effectively and efficiently to accomplish not only the organizational goals, but also their individual career goals. An accomplished record as an individual contributor and experience managing an engineering team is expected to fill these shoes. Responsibilities: ● Own the development practices and standards for your team ● Own the technical architecture, drive engineering design and shoulder critical decisions ● Understand, prioritize and deliver the feature roadmap while chipping away at the technical debt ● Work effectively with a cross-functional team of product managers, designers, developers and QA ● Own the communication of the team’s progress and perception of the team itself ● Collaborate with the Support team to keep track of and triage technical issues and track them through to resolution ● Collaborate with Talent Acquisition to drive sourcing, screening, interviewing and recruitment of the right talent for your team ● Continuously improve the productivity of your team by identifying investments in technology, process and continuous delivery ● Own the morale of your team, unblock them at critical junctures, break ties in a timely manner ● Own the careers of your team members, deliver regular and timely feedback, represent your team for annual reviews and reward your performers Qualifications ● Education: Bachelor's Degree in the technical field OR equivalent work experience ● A minimum of 10 years of relevant professional work experience ● A minimum of 3 years of experience in managing a high performing engineering team ● A minimum of 6 years of object-oriented software development experience as an individual contributor ● Experience developing software in a commercial software product development environment ● A polyglot in programming languages with the ability to learn new technologies as the need arises ● Experience building large-scale performance services ● Experience leading teams that built software products fo Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

INDmoney is a Super Money App for personal finance management and investments in Indian Stocks, Mutual Funds, and US Stocks. Launched in 2019, our mission is to improve the financial lives of people by helping them plan, save, and invest through a single, powerful platform. Role: Customer Support ExecutiveExperience: Minimum 1+ years in a customer-facing roleEmployment Type: Full-timeShift: Day ShiftWorking Days: 6 days a week( and 1 rotational Off) Key Responsibilities:Interact with customers through email and calls to resolve queries and complaintsProvide support on trading, portfolio management, and account-related issuesCoordinate with internal departments to ensure timely resolution of customer queriesUtilize customer service tools such as Freshdesk and CRM tools effectivelyMaintain adherence to Quality and Compliance Guidelines while delivering a prompt solutionExhibit quick decision-making abilities to respond to customer inquiriesEnsure customer satisfaction through efficient and quality-driven serviceMaintain a positive, empathetic, and professional attitude toward customers at all times Key Requirements:Bachelor's degree is a must1+ years of experience in a customer-handling roleExcellent verbal and written communication skills in both English and HindiAbility to multitask, prioritize, and manage time effectivelyA passion for going beyond the call of duty to assist customersCandidates with experience in stock broking, financial services, or a related field will be preferredComfortable working in a 6-day workweek Employee BenefitsCompetitive base salaryComprehensive health insurance benefitsOpportunities for professional growth and development Why Join Us?At INDmoney, we believe in empowering our team to make an impact. By joining our dynamic team, you'll contribute to transforming how people manage their finances while growing your career in a supportive and growth-oriented environment. Ready to make a difference? Apply now to join the INDmoney family!

Job Title: Customer Support Representative Location: Gurugram (Work from Office) Department: Customer Support Work Schedule: Monday to Saturday Job Description: We are looking for 2 dynamic Senior Customer Support Executive to join our team in Gurgaon. This role will focus on managing customer onboarding, addressing client escalations, gathering feedback, and supporting customer success initiatives. The ideal candidate will possess strong communication and technical background. Key Responsibilities: • Handle customer queries via calls and emails ensuring timely resolutions and client satisfaction. • Build strong relationships with clients by providing proactive support and addressing their needs efficiently. • Utilize customer support tools to manage escalations, track queries, and ensure timely follow-ups. • Collaborate with internal teams to resolve technical challenges and escalate complex issues when required. • Regularly collect customer feedback to identify improvement areas and drive customer support. Qualifications: 1-2 years of relevant experience in customer relationship management, client servicing, or technical support roles preferred. Strong verbal and written communication skills in English. Proficiency in using customer support or CRM tools for managing client relationships. A background in tech support, networking, or cybersecurity is bonus. Problem-solving mindset with a customer-first approach. Freshers with a strong technical foundation and excellent communication skills are welcome to apply. Requirements Requirements: Bachelor's degree in any discipline (Technical background preferred) 1–2 years of experience in customer support, client servicing, or a technical support role (Freshers with strong communication and technical skills may apply) Excellent verbal and written communication skills in English Proficiency with CRM or customer support tools (e.g., Zoho CRM, Freshdesk, HubSpot) Strong problem-solving ability and a customer-first mindset Ability to handle client queries and escalations effectively via email and phone Comfortable working in a fast-paced environment and managing multiple customer interactions Basic understanding of technical concepts or prior exposure to networking/cybersecurity is a plus Team player with the ability to collaborate across departments Willingness to work from the Gurgaon office (Work from Office only) Availability to work Monday to Saturday

About Builder.ai We're on a mission to make software development building so easy everyone can do it - regardless of their background, tech knowledge or budget. We've already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we've only just started. With a truly global footprint encompassing offices across EMEA, APAC, and the Americas, Builder.ai is driving innovation on a worldwide scale. Having secured over $450 million in funding to date, supported by prominent investors including QIA and Microsoft, the opportunity to join Builder.ai has never been more exciting. Life at Builder.ai At Builder.ai we encourage you to experiment! Each role at Builder has unlimited opportunities to learn, progress and challenge the status quo. We want you to help us become even better at supporting our customers and take software development building to new heights. Our global team is diverse, collaborative and exceptionally talented. We hire people for their differences but all unite with our shared belief in Builder's mission to unlock human potential through the power of software. In return for your skills and commitment, we offer a range of great perks, from private healthcare and discretionary variable pay or commission scheme, to employee stock options, generous paid leave, and trips abroad #WhatWillYouBuild Requirements Why We Need This Role We are looking for a talented support engineer who has proven experience of providing exceptional technical assistance and support to customers, clients, or internal users. Your primary role will be to troubleshoot and resolve technical issues related to Builder's products, services, or software while maintaining internal SLAs. Required Skillset Solid experience in DevOps structure, including at least 1-2 years in a cloud based rapid delivery environment.Experience in fast-paced and dynamic SRE or Production Support engineering teams.A proven track record/work experience as a Technical Support Engineer or similar role.Ability to diagnose and troubleshoot technical problems related to CI/CD pipelines.Good understanding of cloud services including AWS/ Azure/ GCPSolid experience with K8, containerized applications/orchestration and serverless functions.Ability to analyse error messages, logs, and system configurations to identify the root cause of issues.Excellent English communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.Good technical writing skills to create and maintain documentation such as knowledge base articles, FAQs, SOPs and troubleshooting guides.Experience in high SLA environments.Knowledge of git essential.Strong customer service orientation, with a focus on delivering exceptional support experiences.Ability to work collaboratively in a team environment and independently when needed.Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience). Shift Timings: Candidates would be required to work on any of the following shifts: Americas 7:30 PM - 04:30 AM IST EMEA 02:30 PM- 11:30 PM IST MENA 10:30 AM - 07:30 PM IST APAC 09:00 AM- 06:00 PM IST Good To Have Experience with Kanban / Agile / Scrum methodologiesTerraform, Kubernetes experienceProven experience of working with Freshdesk or ServiceNowStrong automation and CI/CD experienceWorking knowledge of Scripting Langauage like Bash, PythonPractical experience with Grafana, Prometheus or InfluxDBHealth and Wellness benefits including competitive medical for self, spouse and childrenPerformance-based bonusesGenerous vacation and time off benefits including paid holidaysWorking in our newly constructed beautiful office space based out at GurugramA collaborative culture where unconventional thinkers come together to solve interesting problems and having fun while doing itMission-driven company that is making the world a better place Benefits Discretionary variable pay or commission scheme dependant on your roleStock options in a $450 million funded Series D scale-up companyHybrid working24 days annual leave + public holidays2 x Builder family days each yearTime off between Christmas and New YearGenerous Referral Bonus schemeFully funded Private Medical Insurance Free lunch at our state of the art working environment in Gurugram

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Lead - Integrated Marketing (Virtual Events) Are you passionate about creating seamless, high-impact virtual events? Do you thrive in a fast-paced, dynamic environment? Freshworks is looking for a Virtual Events Lead to drive the logistics, execution, and innovation behind our virtual experiences. If you love orchestrating engaging virtual events that captivate audiences, this is the role for you! What you’ll do: Own the virtual event process: Manage the intake of event requests, keep the virtual event calendar current, and ensure seamless communication with stakeholders. Design impactful landing pages: Craft compelling, conversion-optimized event landing pages that grab attention and drive registrations. Set the stage for success: Create dynamic live and simulated virtual events that reflect our brand and enhance audience engagement. Master the tech and logistics: Ensure smooth operations by setting up webinar platforms, running tests, managing registrations, and troubleshooting in real time. Boost event visibility: Partner with our email center of excellence to promote our virtual events through targeted email campaigns and integrated marketing strategies. Deliver an engaging experience: Enable speakers on the platform, moderate Q&A, chat, and interact with attendees through polls and surveys to maximize engagement. Measure, learn & improve: Track performance metrics, analyze attendee engagement, and optimize future events for better results. Success Metrics (KPIs): Registration & attendance growth: Drive higher sign-ups and maximize participation. Audience engagement: Track interaction levels, live participation, and attendee feedback. Operational excellence: Continuously refine processes to enhance event execution efficiency. Qualifications What You Should Bring to the Table: Project management rockstar: You’re a pro at juggling multiple events, keeping stakeholders aligned, and ensuring deadlines are met. Collaboration champion: You thrive in a cross-functional environment, working with marketing, sales, and web teams to make events successful. Tech-savvy builder: Experience with webinar platforms (Zoom, Goldcast), website CMS tools (Contentful), and marketing automation platforms (Marketo, HubSpot, Salesforce). Detail-oriented and precise: You spot and fix issues before they happen, ensuring flawless execution across all event elements. Process innovator: You’re always looking for ways to improve workflows, automate processes, and enhance efficiency. Data-driven decision maker: You use analytics to optimize event performance, track success, and continuously improve audience engagement. Adaptable & agile: You thrive in a fast-moving environment and are comfortable evolving with changing priorities. Additional Information We provide enterprise-grade service software without the complexity, helping to deliver exceptional customer and employee experiences. Join our team to shape the future of virtual events and bring fresh, engaging experiences to life! Ready to make an impact? Apply now and help us revolutionize virtual experiences! At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Job Title: Technical Support Team Lead / Technical Manager (VOIP Services) Location : Hyderabad, India Shift : US Shifts (Night Shift) Workweek : 5 days per week (Weekends Off) Job Overview: We are looking for an experienced Technical Support Team Lead or Technical Manager to manage our VOIP services support team. The ideal candidate will have a strong technical background in VOIP technologies, excellent leadership skills, and the ability to handle complex technical issues while ensuring excellent customer satisfaction. This role involves overseeing a team of engineers, providing escalated support for VOIP-related issues, and ensuring high-quality service delivery to clients, especially in the US market. Key Responsibilities: Lead, mentor, and manage a team of technical support engineers specializing in VOIP solutions. Provide technical guidance and escalate complex technical issues to the appropriate teams when necessary. Oversee and ensure the team delivers high-quality support for VOIP products and services, ensuring timely resolution of issues and customer satisfaction. Manage the ticketing system, track ongoing issues, and ensure that SLAs are met consistently. Perform root cause analysis for recurring technical issues and work with product teams to implement solutions. Collaborate with engineering teams to provide feedback and improve the product or service offerings based on customer experiences and support cases. Develop, maintain, and update troubleshooting guides, knowledge base, and standard operating procedures (SOPs) for the support team. Manage customer escalations and provide high-level technical support for complex VOIP-related queries. Provide reporting on team performance, including incident resolution, customer feedback, and process improvements. Implement training programs for the support team to ensure they stay updated with the latest VOIP technologies and trends. Participate in hiring, onboarding, and performance evaluations for team members. Work in US Shift hours, collaborating with US-based teams and clients. Skills & Qualifications: Experience : Minimum of 5-7 years of experience in technical support, with at least 2-3 years in a leadership role in the VOIP/Telecommunications industry. Technical Skills : Strong knowledge of VOIP technologies (SIP, RTP, PSTN, PBX, IP Telephony). Experience with VOIP platforms like Asterisk, FreePBX, Cisco, Avaya, or similar technologies. Familiarity with networking concepts such as IP addressing, DNS, DHCP, VPNs, and firewalls. Proficient in troubleshooting issues related to VOIP call quality, connectivity, and infrastructure. Understanding of telecom protocols and systems (SIP, H.323, QoS, and QoE). Hands-on experience with server and network management, including Linux/Unix-based systems. Familiarity with ticketing and CRM systems (Zendesk, Freshdesk, JIRA, etc.). Soft Skills : Excellent communication skills, both verbal and written. Strong problem-solving abilities and analytical thinking. Ability to manage high-pressure situations and prioritize tasks effectively. Proven leadership skills with the ability to motivate and manage a team. Customer-focused mindset with a dedication to delivering exceptional service. Education : Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. Advanced certifications or a Master’s degree is a plus. Preferred Qualifications: Experience working in a US Shift or a 24/7 support environment. Knowledge of cloud-based VOIP solutions (e.g., AWS, Azure, Google Cloud). Experience with VOIP billing systems and integrations. Certifications like CCNA, CompTIA Network+, or ITIL Foundation would be an advantage. akhil@vitelglobal.com, 9573584606 Job Type: Full-time Pay: ₹400,000.00 - ₹1,000,000.00 per year Benefits: Health insurance Leave encashment Life insurance Provident Fund Shift: Fixed shift Night shift Work Days: Monday to Friday Ability to commute/relocate: Begumpet, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Experience: Technical lead: 4 years (Required) VoIP troubleshooting: 4 years (Required) FreePBX: 2 years (Required) Autoprovisioning: 2 years (Required) US Clients calls Handling: 1 year (Required) Location: Begumpet, Hyderabad, Telangana (Preferred) Shift availability: Night Shift (Required) Work Location: In person