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Caterspoint Futuristic Foods
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Customer Support Executive

Customer Support Executive

Caterspoint Futuristic Foods

0 - 31 years

1 Lacs

ghitorni new delhi

Posted:1 week ago| Platform: Apna logo

Apply

Skills Required

support service reports resolve communication solver chat transactions efficiency zendesk freshdesk salesforce

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Support Executive Location: Ghitorni (Delhi) Department: Customer Service / Support Reports To: Customer Support Manager Employment Type: Full-Time Job Summary We are looking for a dedicated and customer-oriented Customer Support Executive to handle client inquiries, resolve complaints, and provide exceptional service across various communication channels. The ideal candidate will be a problem-solver with excellent communication skills and a passion for delivering great customer experiences. Key Responsibilities Respond promptly to customer inquiries via phone, email, chat, or social media. Handle and resolve customer complaints in a professional and empathetic manner. Identify customer needs and provide appropriate solutions or alternatives. Maintain a positive, empathetic, and professional attitude toward customers at all times. Keep records of customer interactions, transactions, comments, and complaints. Follow up with customers to ensure their issues are resolved and they are satisfied. Collaborate with other departments to address complex customer concerns. Provide feedback on the efficiency of the customer service process. Preferred Skills: Experience in F&B Knowledge of customer support tools like Zendesk, Freshdesk, or Salesforce. Ability to work in shifts, weekends, or holiday Having good Communication Skill

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Customer Support Executive