Customer Support Executive

1 - 6 years

2 - 3 Lacs

Posted:1 hour ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Shift Time- US Shift (Night Shift 6pm to 6am) any 9hrs rotational,

With 2 rotational weeks off

you can on 9702197771

Key Responsibilities

  • Contact customers via phone to verify their personal and employment details.
  • Confirm customer identity through secure verification steps.
  • Ask relevant qualification questions to determine eligibility.
  • Accurately update and validate customer information in the system.
  • Transfer qualified customers to the approval team for final processing.
  • Maintain professionalism, empathy, and positivity during all interactions.
  • Build rapport and trust while ensuring a seamless customer experience.

Required Skills & Qualifications

  • Excellent communication skills (spoken and written English).
  • Strong listening and conversation management abilities.
  • Typing speed of 40 WPM or higher with accuracy.
  • Positive attitude, patience, and professionalism in customer interactions.
  • Ability to multitask (speak and type simultaneously).
  • Basic understanding of customer service or financial processes preferred.

What We Offer

  • Comprehensive training and certification.
  • Supportive and growth-focused work environment.
  • Exposure to a fast-growing, technology-driven industry.
  • Performance-based incentives and career progression opportunities.

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