Job Summary: We are seeking a highly motivated and results-driven Inside Sales Executive to join our sales team. In this role, you will be responsible for generating new business opportunities, nurturing client relationships, and closing deals via phone, email, and virtual meetings. You will work closely with the marketing and field sales teams to achieve revenue goals. Key Responsibilities: Identify and qualify leads through outbound calls, emails, and social media. Understand customer needs and requirements to offer tailored solutions. Present and demonstrate products/services to prospective clients remotely. Maintain a pipeline of prospects and manage sales activities in the CRM. Follow up with leads and maintain relationships with key decision-makers. Meet or exceed monthly, quarterly, and annual sales targets. Coordinate with marketing to convert marketing-generated leads into sales. Prepare and deliver accurate sales forecasts and reports. Provide excellent customer service to enhance client satisfaction and retention. Requirements: Bachelor’s degree in Business, Marketing, or a related field (preferred). Proven experience in inside sales, telesales, or customer-facing roles. Excellent communication, negotiation, and interpersonal skills. Strong phone presence and experience dialling dozens of calls per day. Familiarity with CRM tools (e.g., Salesforce, HubSpot) and sales automation software. Goal-oriented with a track record of achieving sales targets. Self-motivated and able to work independently in a fast-paced environment. Preferred Qualifications: Experience in an IT Company. Knowledge of sales methodologies like SPIN, BANT, or Challenger Sale. Multilingual abilities (if applicable). Compensation & Benefits: Competitive base salary + commission structure Paid time off and holidays Professional development opportunities
We are looking for a proactive and customer-focused Technical Support Executive to join our support team. You will be the first point of contact for clients using our IT Software/SaaS products, providing assistance via voice calls, email, and live chat. Your role will involve troubleshooting, resolving queries, escalating technical issues, and ensuring customer satisfaction. Key Responsibilities: Provide 24/7 technical support to customers through voice, email, and chat channels. Diagnose and troubleshoot product-related issues, including installation, configuration, and usage queries. Guide customers through product features and best practices. Log, track, and resolve support tickets within SLA timelines. Collaborate with engineering and product teams to escalate unresolved issues. Document solutions and create/update knowledge base articles. Collect customer feedback and share insights with the product team. Requirements: Bachelor’s degree in Computer Science, IT, or related field (preferred). 1–3 years of experience in SaaS / IT software technical support (freshers with strong skills are also welcome to apply). Strong knowledge of SaaS, cloud platforms, APIs, and networking basics. Excellent verbal and written communication skills in English. Familiarity with ticketing systems (Zendesk, Freshdesk, Jira, etc.). Ability to handle multiple chats/emails/calls simultaneously. Problem-solving mindset and ability to work under pressure. Flexible for rotational shifts/weekend support. Preferred Skills: Experience in CRM, ERP, IVR, or SaaS applications. Knowledge of SQL, Linux commands, or debugging tools. Prior experience in B2B SaaS customer support. What We Offer: Competitive salary & performance-based incentives. Exposure to global SaaS clients and technologies. Growth opportunities into Senior Support / Product Specialist roles. Friendly and collaborative work environment.