Accountant cum office assistance
Role & responsibilities * Provide first level contact and problem resolution for users with hardware, software and application issues. * Respond to queries via phone, email, chat, or ticketing system. * Troubleshoot and resolve technical issues related to desktops, laptops, printers, and network connectivity. * Escalate unresolved issues to the next level of support. * Maintain accurate records of issues and solutions within the ticketing system. * Assist in setting up new user accounts and work stations. * follow up with users to ensure full resolution of issues. * provide support for remote users and mobile devices. * Document internal procedures and contribute to knowledge base articles. Preferred candidate profile * Bachelor's degree in Computer science, information technology, or a related field. * 2 years of experience in a helpdesk or technical support role. * Strong knowledge of Windows OS, microsoft office suite, and basic networking. * Familiarity with ticketing systems ( e.g. ServiceNow, Zendesk, Freshdesk). * Excellent communication and interpersonal skills. * Ability to work independently and in a team environment. * Strong problem-solving and multitasking abilities.
Responsibilities: Configure firewalls, VPNs, routers & networks using protocols Provide technical support for all network issues Implement IDS/IPS systems & URL filtering Configure applications for optimal performance
Role & responsibilities * Provide first level contact and problem resolution for users with hardware, software and application issues. * Respond to queries via phone, email, chat, or ticketing system. * Troubleshoot and resolve technical issues related to desktops, laptops, printers, and network connectivity. * Escalate unresolved issues to the next level of support. * Maintain accurate records of issues and solutions within the ticketing system. * Assist in setting up new user accounts and work stations. * follow up with users to ensure full resolution of issues. * provide support for remote users and mobile devices. * Document internal procedures and contribute to knowledge base articles. Preferred candidate profile * Bachelor's degree in Computer science, information technology, or a related field. * 2 years of experience in a helpdesk or technical support role. * Strong knowledge of Windows OS, microsoft office suite, and basic networking. * Familiarity with ticketing systems ( e.g. ServiceNow, Zendesk, Freshdesk). * Excellent communication and interpersonal skills. * Ability to work independently and in a team environment. * Strong problem-solving and multitasking abilities.
Required skills - Fluent in English, both speaking and writing. Excellent written and verbal communication skills. Strong time management skills, results-focused, and a proactive nature. Ability to learn quickly and to adapt easily to change. B.Tech/B.E./MCA and/or IT Networking or Security Certification such as: Network+, CCNA, or Security+. 2-8 years of relevant experience in technical support/helpdesk role troubleshooting network and/or network security problems. Preferrably in Palo Alto or Juniper or Cisco TAC etc. Strong understanding of TCP/IP networking, applying OSI model troubleshooting methodology, Windows and Macintosh operating systems, and VPN technologies and their corresponding protocols. Familiarity with authentication protocols (LDAP, RADIUS, etc.), cloud platforms such as Azure and AWS, multifactor authentication software, antivirus, intrusion prevention software, and WAN protocols. CCNA or similar certification. Loactaion : Noida. Working from customer premises 24 X 7 ( Shift working ) Responsibilities: As a Level 2 Product Support Engineer focused on networking, you serve as a key escalation point for complex technical issues that cannot be resolved at the first level. You will provide in-depth troubleshooting and resolution for a wide range of network-related problems, including advanced connectivity issues, hardware diagnostics, and configuration challenges. Your role is critical in bridging the gap between frontline support and the Support Engineering team, ensuring that escalated issues are handled efficiently and thoroughly. In addition to resolving escalated tickets, you will collaborate closely with Support Engineering to escalate unresolved or systemic issues, contribute to root cause analysis, and help improve internal processes and documentation. This position requires strong technical acumen, excellent problem-solving skills, and a proactive approach to customer support. Qualifications: B.Tech/B.E./MCA and/or IT Networking or Security Certification such as: Network+, CCNA, or Security+