Accountant cum office assistance
Role & responsibilities * Provide first level contact and problem resolution for users with hardware, software and application issues. * Respond to queries via phone, email, chat, or ticketing system. * Troubleshoot and resolve technical issues related to desktops, laptops, printers, and network connectivity. * Escalate unresolved issues to the next level of support. * Maintain accurate records of issues and solutions within the ticketing system. * Assist in setting up new user accounts and work stations. * follow up with users to ensure full resolution of issues. * provide support for remote users and mobile devices. * Document internal procedures and contribute to knowledge base articles. Preferred candidate profile * Bachelor's degree in Computer science, information technology, or a related field. * 2 years of experience in a helpdesk or technical support role. * Strong knowledge of Windows OS, microsoft office suite, and basic networking. * Familiarity with ticketing systems ( e.g. ServiceNow, Zendesk, Freshdesk). * Excellent communication and interpersonal skills. * Ability to work independently and in a team environment. * Strong problem-solving and multitasking abilities.
Responsibilities: Configure firewalls, VPNs, routers & networks using protocols Provide technical support for all network issues Implement IDS/IPS systems & URL filtering Configure applications for optimal performance
Role & responsibilities * Provide first level contact and problem resolution for users with hardware, software and application issues. * Respond to queries via phone, email, chat, or ticketing system. * Troubleshoot and resolve technical issues related to desktops, laptops, printers, and network connectivity. * Escalate unresolved issues to the next level of support. * Maintain accurate records of issues and solutions within the ticketing system. * Assist in setting up new user accounts and work stations. * follow up with users to ensure full resolution of issues. * provide support for remote users and mobile devices. * Document internal procedures and contribute to knowledge base articles. Preferred candidate profile * Bachelor's degree in Computer science, information technology, or a related field. * 2 years of experience in a helpdesk or technical support role. * Strong knowledge of Windows OS, microsoft office suite, and basic networking. * Familiarity with ticketing systems ( e.g. ServiceNow, Zendesk, Freshdesk). * Excellent communication and interpersonal skills. * Ability to work independently and in a team environment. * Strong problem-solving and multitasking abilities.