Posted:1 day ago|
Platform:
Work from Office
Full Time
* Provide first level contact and problem resolution for users with hardware, software and application issues.
* Respond to queries via phone, email, chat, or ticketing system.
* Troubleshoot and resolve technical issues related to desktops, laptops, printers, and network connectivity.
* Escalate unresolved issues to the next level of support.
* Maintain accurate records of issues and solutions within the ticketing system.
* Assist in setting up new user accounts and work stations.
* follow up with users to ensure full resolution of issues.
* provide support for remote users and mobile devices.
* Document internal procedures and contribute to knowledge base articles.
* Bachelor's degree in Computer science, information technology, or a related field.
* 2 years of experience in a helpdesk or technical support role.
* Strong knowledge of Windows OS, microsoft office suite, and basic networking.
* Familiarity with ticketing systems ( e.g. ServiceNow, Zendesk, Freshdesk).
* Excellent communication and interpersonal skills.
* Ability to work independently and in a team environment.
* Strong problem-solving and multitasking abilities.
Techno One Solutions
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