Helpdesk Support Executive

ti Steps

3 - 6 years

4 - 8 Lacs

hyderabad chennai bengaluru

Posted:2 days ago| Platform:

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Skills Required

software troubleshooting it helpdesk helpdesk it service desk technical communication printer troubleshooting carbon

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role:

Helpdesk Support Executive

Key Responsibilities:

User Support:
Provide first-level support via phone, email, chat, or ticketing system for hardware, software, and network issues.
Ticket Management:
Log, track, and prioritize user requests and incidents to ensure timely resolution as per SLAs.
Issue Resolution:
Diagnose and troubleshoot system errors, application malfunctions, and connectivity problems.
System Configuration:
Assist in setting up and maintaining user accounts, workstations, printers, and mobile devices.
Escalation Management:
Escalate unresolved issues to higher-level support teams or vendors and follow up to ensure closure.
Documentation:
Maintain accurate records of support requests, troubleshooting steps, and solutions in the helpdesk system.
Customer Interaction:
Communicate clearly and professionally with users to ensure a positive support experience.

Preferred:

Hands-on experience with helpdesk tools such as ServiceNow, Freshdesk, or Jira Service Management.
Understanding of remote desktop tools and ticketing systems.
Basic knowledge of IT security and data protection principles.
Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified Professional are a plus.

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