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Genius Consultants
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Helpdesk Support Executive

Helpdesk Support Executive

Genius Consultants

0 - 3 years

4 - 6 Lacs

pune

Posted:2 hours ago| Platform:

Apply

Skills Required

transport executive transport management system client coordination helpdesk helpdesk activities transport management transport operations facility management

Work Mode

Work from Office

Job Type

Full Time

Job Description

TitleOperations Command ExecutiveBusiness unitIntegrated Facilities ManagementReporting toTransport Governance Lead

Location:

Working Days:

About the Role:

Key Responsibilities:

Handle calls, emails, and Corrigo Portal requests related to transport and workplace services.
Monitor transport movements, routes, and driver behaviour using Command Center tools.
Coordinate with vendors, drivers, and employees to ensure smooth pick-up/drop operations.
Manage transport incidents or delays and take corrective action as per SOPs.
Prepare and maintain daily reports trip status, incident reports, transport utilization, and pending WOs.
Ensure SLA/KPI compliance for all transport requests and service delivery.
Liaise with regional and local teams for issue resolution and continuous process improvement.

Requirements:

Graduate with
minimum 6 months of experience
in customer support (IT/ITES/Hospitality/Transport preferred).
Excellent communication skill written and verbal.
Proficient in
MS Office
and
Corrigo Portal
.
Knowledge of
employee transport operations
and routing systems preferred.
Customer-centric, vigilant, and a strong team player.
Ability to remain at a workstation for extended periods.

Performance Focus:

Superior Client Service 50%
Process Improvement 40%
Personal & Professional Development 10%

Location :

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