We are seeking a skilled and customer-focused Helpdesk Support Executive with 2 years of experience to join our IT support team. The ideal candidate will be responsible for providing first-level technical support, resolving IT-related issues, and ensuring smooth day-to-day operations for end-users.

Responsibilities

Key Responsibilities:

Provide first-level contact and problem resolution for users with hardware, software, and application issues.
Respond to queries via phone, email, chat, or ticketing system.
Troubleshoot and resolve technical issues related to desktops, laptops, printers, and network connectivity.
Escalate unresolved issues to the next level of support.
Maintain accurate records of issues and solutions within the ticketing system.
Assist in setting up new user accounts and workstations.
Follow up with users to ensure full resolution of issues.
Provide support for remote users and mobile devices.
Document internal procedures and contribute to knowledge base articles.

Qualifications

Required Skills and Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field.
2 years of experience in a helpdesk or technical support role.
Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking.
Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Freshdesk).
Excellent communication and interpersonal skills.
Ability to work independently and in a team environment.
Strong problem-solving and multitasking abilities.

Preferred Qualifications

Essential skills

Experience with Active Directory and remote desktop tools.

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