We are looking for an enthusiastic and technically inclined L1 Support Executive to join our Customer Success team. You will be the first point of contact for customer queries related to our Voice, eSIM, and CPaaS platforms. Your role will involve troubleshooting basic issues, assisting customers with onboarding, and escalating complex problems to the appropriate technical teams.

Role & Responsibilities

Respond to user queries via chat, email, or VoIP.
Assist customers with mobile app setup, call quality troubleshooting, and general usage.
Support eSIM activation, QR code onboarding, and device compatibility checks.
Provide basic guidance on CPaaS API integration (Voice/SMS/Chat).
Create, update, and manage support tickets using Freshdesk/Zendesk.
Triage and escalate unresolved issues to L2/L3 technical teams.
Contribute to FAQs and internal knowledge base Skills :
Bachelors degree in IT, Computer Science, ECE, or related field.
Strong communication skills both verbal and written.
Familiarity with helpdesk or CRM tools (Freshdesk, Zendesk).
Basic knowledge of mobile apps, VoIP systems, and network troubleshooting.
Quick learner with a customer-first mindset and attention to : As per the market Period : 2 Join Us?
Opportunity to work on leading Voice, eSIM, and CPaaS platforms
Collaborative work environment and career growth opportunities
Competitive salary and performance-based bonuses
Flexible work hours

(ref:hirist.tech)

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