Job Title: AI/ML Associate Engineer Job Type: Full-Time. Immediate Joiners Only! Location: Hyderabad Desired Experience: 1-2 years of experience in AI/ML, OR, Trained freshers (with NO experience) required to have demonstrable hands-on project exposure in AI/ML. Education: Bachelor’s or Master’s degree in Computer Science, Data Science, Artificial Intelligence, or a related field. Certifications in AI/ML or Data Science are a strong plus. Job Overview We are seeking a highly motivated and technically skilled Junior AI and ML Engineer/Developer to join our team in a SaaS product-based company. The role is ideal for freshers trained in AI/ML with hands-on project experience or professionals with 1-2 years of experience. The candidate will contribute to developing, implementing, and optimizing AI/ML solutions to enhance the intelligence and functionality of SaaS products. Key Responsibilities Develop and implement machine learning models, including supervised, unsupervised, and deep learning techniques. Build scalable AI/ML pipelines for tasks such as natural language processing (NLP), computer vision, recommendation systems, and predictive analytics. Work with programming languages like Python or R , leveraging AI/ML libraries such as TensorFlow, PyTorch, Keras, and Scikit-learn . Pre-process and analyse datasets using techniques like feature engineering, scaling, and data augmentation. Deploy AI/ML models on cloud platforms (e.g., AWS SageMaker, Google AI Platform, Azure ML ) and ensure optimal performance. Manage datasets using SQL and NoSQL databases, applying efficient data handling and querying techniques. Utilize version control tools like Git to maintain code integrity and collaboration. Collaborate with product and development teams to align AI/ML solutions with business objectives. Document technical workflows, algorithms, and experiment results for reproducibility. Stay up to date with the latest advancements in AI/ML to propose and implement innovative solutions. Key Skills Proficiency in Python or R , with experience in AI/ML frameworks like TensorFlow, PyTorch, Scikit-learn, and Keras . Strong understanding of machine learning algorithms, NLP , and computer vision . Experience with data pre-processing techniques such as feature scaling, normalization, and handling missing data. Familiarity with cloud platforms for AI/ML deployment ( AWS, Google Cloud, Azure ). Database management skills in SQL and familiarity with NoSQL databases like MongoDB. Knowledge of version control systems like Git . Exposure to tools like Docker or Kubernetes for deploying AI/ML models in production. Strong foundation in mathematics and statistics, including linear algebra, probability, and optimization techniques. Excellent analytical and problem-solving skills, with a detail-oriented mindset. Qualifications Bachelor’s or Master’s degree in Computer Science, Data Science, Artificial Intelligence, or a related field. 1-2 years of experience in AI/ML, OR, Trained freshers required to have demonstrable hands-on project exposure in AI/ML. Certifications in AI/ML or Data Science are a strong plus. Knowledge or experience in a SaaS product-based environment is an advantage. What We Offer : Opportunity to work on cutting-edge AI/ML projects in a fast-paced SaaS environment. Collaborative and innovative workplace with mentorship and career growth opportunities. Competitive salary and benefits package.
Job Role: Technical Lead – Angular FullStack Industry Type: IT/Software Product Department: Development Location: Hyderabad Desired Experience: Minimum of 10 years of hands-on software development experience with at least 3 years of experience in leading development teams. (Please check Key Skills to know more) Employment Type: Full Time. Immediate Joiner Only! Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. Job Overview We are looking for a highly experienced and hands-on Fullstack Technical Lead (AngularJS) to lead the development of scalable SaaS products. The ideal candidate should have a strong background in both frontend and backend technologies, especially in AngularJS, and must have led development teams for at least 3 years. As a Technical Lead, you will be responsible for system design, architecture, code quality, mentoring team members, and delivering high-quality solutions within agile timelines. Key Responsibilities Lead the architecture, development, and deployment of full stack SaaS applications Ensure on-time delivery of assigned modules and product releases by managing scope, timelines, and dependencies effectively. Manage and mentor a team of developers, fostering technical excellence and accountability Collaborate with product owners, QA, UI/UX designers, and DevOps teams to deliver high-impact features Conduct warm-up sessions and stand-ups to align teams on sprint goals and technical focus areas. Ensure adherence to coding standards, design patterns, and best practices Drive best practices in coding, architecture, version control, and DevOps; ensure consistent implementation across the team Perform code reviews and provide constructive feedback to the development team. Review and approve code changes through rigorous code reviews , ensuring maintainability and scalability. Break down complex problems into actionable technical tasks and delegate effectively Identify skill gaps within the team and organize technical trainings and mentoring programs as needed Monitor and help achieve individual and team productivity targets Conduct periodic performance reviews , provide feedback, and support team growth Proactively address risks and blockers, and provide timely technical guidance to the team Own technical decision-making and guide the team through technical challenges Maintain and enhance existing codebase, with a focus on scalability and performance Drive continuous improvement in engineering processes and tools Stay updated with emerging technologies and propose adoption where applicable. Key Skills Frontend: Strong expertise in AngularJS (1.x), HTML5, CSS3, JavaScript, TypeScript Backend: Proficient in Node.js, Express.js or any backend technology (Java/.NET/Python acceptable if adaptable) Database: Experience with relational (MySQL/PostgreSQL) and NoSQL databases (MongoDB preferred) Version Control: Git, GitHub/GitLab/Bitbucket CI/CD: Hands-on with automated pipelines, build tools, and release processes Architecture: Strong understanding of RESTful APIs, Microservices architecture, and MVC patterns Testing: Unit, integration, and end-to-end testing frameworks (e.g., Jasmine, Karma, Jest) Cloud: Exposure to cloud platforms like AWS/Azure/GCP is a plus Soft Skills: Excellent leadership, communication, time management and problem-solving abilities Qualifications Bachelor’s or Master’s degree in Computer Science, Engineering, or related field Minimum of 10 years of hands-on software development experience At least 3 years of experience in leading development teams Proven experience building and scaling SaaS products is highly desirable Strong understanding of SDLC, agile methodologies, and sprint-based delivery Ability to mentor junior developers and contribute to career development Why Join Us Opportunity to lead and shape a core technology team in a fast-growing SaaS company. Work on innovative and scalable products impacting real-world users Collaborative and transparent work culture Continuous learning and up-skilling opportunities Competitive compensation and performance-driven growth
Office Boy * Housekeeping + Cleaning of Office and Washrooms * Bike riding mandatory * General Office Boy Activities Job Type: Full-time Pay: ₹8,763.60 - ₹16,124.02 per month Schedule: Day shift Work Location: In person Expected Start Date: 03/07/2025
Office Boy * Housekeeping + Cleaning of Office and Washrooms * Bike riding mandatory * General Office Boy Activities Job Type: Full-time Pay: ₹8,763.60 - ₹16,124.02 per month Schedule: Day shift Work Location: In person Expected Start Date: 03/07/2025
As a Product Implementation Specialist at Acads360, you will be responsible for ensuring the smooth and effective implementation of our SaaS products for our clients. You will work closely with clients, internal teams, and stakeholders to understand business requirements, configure the software, and provide comprehensive training and support. Key Responsibilities: - Collaborate with clients to understand their business needs and requirements for product implementation. - Configure and customize the SaaS product, PRM360 to align with client specifications. - Develop and execute implementation plans, ensuring on-time and successful deployment. - Provide training to clients on product features, functionalities, and best practices. - Serve as the main point of contact for clients during the implementation process, addressing inquiries and resolving issues. - Collaborate with the product development team to communicate client feedback and contribute to product enhancements. - Create and maintain documentation related to implementation processes and client configurations. - Conduct post-implementation reviews and gather feedback to improve future implementations. - Stay updated on industry trends and best practices in SaaS product implementation. Qualifications: - Bachelor's degree in a relevant field such as Computer Science, Information Technology, or Business Administration. - Proven experience in product implementation, with a focus on SaaS solutions. - Familiarity with project management methodologies. - Demonstrated success in client-facing roles with a track record of delivering successful implementations. - Knowledge of CRM systems, workflow processes, and business analysis. Additional Preferred Skills: - Certification in relevant SaaS products or project management. - Experience with software integration and API understanding. - Familiarity with agile development methodologies.,
Job description Job Role: Customer Support Manager B2B SaaS Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 3+ Years in Team Management. ** B2B / Enterprise SaaS Customer Support Experience is desired **Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with a strong background in technical support and proven experience in managing high-performing teams within a SaaS environment. The ideal candidate should have 10+ years of overall experience with at least 3 years in a leadership capacity, driving support excellence. This is a work-from-office role that requires close collaboration with the Delivery team and other cross-functional teams. Occasional client visits (3 to 4 days per quarter) are expected based on business needs. Candidates with a tech support background, prior sales experience, and familiarity with AI tools will be given preference. Key Responsibilities Lead and manage the customer support team to consistently deliver world-class support experiences Handle team development, performance management, coaching, and professional growth Establish and continuously improve support processes, KPIs, and quality standards Manage escalations and ensure swift resolution of high-priority or complex client issues Collaborate closely with the Delivery team, Product, Engineering, and Sales to drive holistic customer satisfaction Plan and execute customer site visits (3 to 4 days approximately per quarter) to strengthen relationships and understand customer needs Drive the adoption and integration of AI-based support tools and technologies Ensure the development and upkeep of internal and external knowledge resources Analyze support trends and customer feedback to inform strategic decisions Build a culture of ownership, accountability, empathy, and problem-solving within the team Key Skills People Management & Team Leadership Conflict Resolution & Stakeholder Management SaaS Customer Support Experience Technical Support Expertise Excellent Communication (Hindi and English preferably) & Customer Handling Skills Support Metrics & Performance Analysis CRM & Support Tools (e.g., Zendesk, Freshdesk, Salesforce) Escalation & Crisis Management Process Optimization & Knowledge Management Collaboration with Cross-Functional Teams (Delivery, Product, Sales) Familiarity with AI Support Tools / Automation Qualifications Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred) 10+ years of relevant experience in customer support, with at least 3 years in a team leadership role. Strong experience in B2B/Enterprise SaaS-based customer support is mandatory. Previous experience in technical support roles is highly preferred. Prior experience in sales or customer success is a strong advantage Exposure to AI-driven support tools will be a plus Willingness to travel to client locations for up to 3 to 4 days per quarter Must be comfortable working full-time from the office Role: Customer Success Manager Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer SuccessEducation Education: B.Tech/B.E. in Any Specialization Job Type: Full-time Pay: ₹1,200,000.00 - ₹2,500,000.00 per year Benefits: Health insurance Paid sick time Paid time off Provident Fund Ability to commute/relocate: Madhapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Experience: C'ustomer support: 10 years (Preferred) Team management: 3 years (Preferred) Customer support in B2B SaaS: 6 years (Preferred) Domestic Enterprise Client Management: 4 years (Preferred) Location: Madhapur, Hyderabad, Telangana (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person
Job description Job Role: Customer Support Manager B2B SaaS Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 3+ Years in Team Management. ** B2B / Enterprise SaaS Customer Support Experience is desired **Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with a strong background in technical support and proven experience in managing high-performing teams within a SaaS environment. The ideal candidate should have 10+ years of overall experience with at least 3 years in a leadership capacity, driving support excellence. This is a work-from-office role that requires close collaboration with the Delivery team and other cross-functional teams. Occasional client visits (3 to 4 days per quarter) are expected based on business needs. Candidates with a tech support background, prior sales experience, and familiarity with AI tools will be given preference. Key Responsibilities Lead and manage the customer support team to consistently deliver world-class support experiences Handle team development, performance management, coaching, and professional growth Establish and continuously improve support processes, KPIs, and quality standards Manage escalations and ensure swift resolution of high-priority or complex client issues Collaborate closely with the Delivery team, Product, Engineering, and Sales to drive holistic customer satisfaction Plan and execute customer site visits (3 to 4 days approximately per quarter) to strengthen relationships and understand customer needs Drive the adoption and integration of AI-based support tools and technologies Ensure the development and upkeep of internal and external knowledge resources Analyze support trends and customer feedback to inform strategic decisions Build a culture of ownership, accountability, empathy, and problem-solving within the team Key Skills People Management & Team Leadership Conflict Resolution & Stakeholder Management SaaS Customer Support Experience Technical Support Expertise Excellent Communication (Hindi and English preferably) & Customer Handling Skills Support Metrics & Performance Analysis CRM & Support Tools (e.g., Zendesk, Freshdesk, Salesforce) Escalation & Crisis Management Process Optimization & Knowledge Management Collaboration with Cross-Functional Teams (Delivery, Product, Sales) Familiarity with AI Support Tools / Automation Qualifications Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred) 10+ years of relevant experience in customer support, with at least 3 years in a team leadership role. Strong experience in B2B/Enterprise SaaS-based customer support is mandatory. Previous experience in technical support roles is highly preferred. Prior experience in sales or customer success is a strong advantage Exposure to AI-driven support tools will be a plus Willingness to travel to client locations for up to 3 to 4 days per quarter Must be comfortable working full-time from the office Role: Customer Success Manager Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer SuccessEducation Education: B.Tech/B.E. in Any Specialization Job Type: Full-time Pay: ₹1,200,000.00 - ₹2,500,000.00 per year Benefits: Health insurance Paid sick time Paid time off Provident Fund Ability to commute/relocate: Madhapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Experience: C'ustomer support: 10 years (Preferred) Team management: 3 years (Preferred) Customer support in B2B SaaS: 6 years (Preferred) Domestic Enterprise Client Management: 4 years (Preferred) Location: Madhapur, Hyderabad, Telangana (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person