Job Title: AI/ML Associate Engineer Job Type: Full-Time. Immediate Joiners Only! Location: Hyderabad Desired Experience: 1-2 years of experience in AI/ML, OR, Trained freshers (with NO experience) required to have demonstrable hands-on project exposure in AI/ML. Education: Bachelor’s or Master’s degree in Computer Science, Data Science, Artificial Intelligence, or a related field. Certifications in AI/ML or Data Science are a strong plus. Job Overview We are seeking a highly motivated and technically skilled Junior AI and ML Engineer/Developer to join our team in a SaaS product-based company. The role is ideal for freshers trained in AI/ML with hands-on project experience or professionals with 1-2 years of experience. The candidate will contribute to developing, implementing, and optimizing AI/ML solutions to enhance the intelligence and functionality of SaaS products. Key Responsibilities Develop and implement machine learning models, including supervised, unsupervised, and deep learning techniques. Build scalable AI/ML pipelines for tasks such as natural language processing (NLP), computer vision, recommendation systems, and predictive analytics. Work with programming languages like Python or R , leveraging AI/ML libraries such as TensorFlow, PyTorch, Keras, and Scikit-learn . Pre-process and analyse datasets using techniques like feature engineering, scaling, and data augmentation. Deploy AI/ML models on cloud platforms (e.g., AWS SageMaker, Google AI Platform, Azure ML ) and ensure optimal performance. Manage datasets using SQL and NoSQL databases, applying efficient data handling and querying techniques. Utilize version control tools like Git to maintain code integrity and collaboration. Collaborate with product and development teams to align AI/ML solutions with business objectives. Document technical workflows, algorithms, and experiment results for reproducibility. Stay up to date with the latest advancements in AI/ML to propose and implement innovative solutions. Key Skills Proficiency in Python or R , with experience in AI/ML frameworks like TensorFlow, PyTorch, Scikit-learn, and Keras . Strong understanding of machine learning algorithms, NLP , and computer vision . Experience with data pre-processing techniques such as feature scaling, normalization, and handling missing data. Familiarity with cloud platforms for AI/ML deployment ( AWS, Google Cloud, Azure ). Database management skills in SQL and familiarity with NoSQL databases like MongoDB. Knowledge of version control systems like Git . Exposure to tools like Docker or Kubernetes for deploying AI/ML models in production. Strong foundation in mathematics and statistics, including linear algebra, probability, and optimization techniques. Excellent analytical and problem-solving skills, with a detail-oriented mindset. Qualifications Bachelor’s or Master’s degree in Computer Science, Data Science, Artificial Intelligence, or a related field. 1-2 years of experience in AI/ML, OR, Trained freshers required to have demonstrable hands-on project exposure in AI/ML. Certifications in AI/ML or Data Science are a strong plus. Knowledge or experience in a SaaS product-based environment is an advantage. What We Offer : Opportunity to work on cutting-edge AI/ML projects in a fast-paced SaaS environment. Collaborative and innovative workplace with mentorship and career growth opportunities. Competitive salary and benefits package.
Job Role: Technical Lead – Angular FullStack Industry Type: IT/Software Product Department: Development Location: Hyderabad Desired Experience: Minimum of 10 years of hands-on software development experience with at least 3 years of experience in leading development teams. (Please check Key Skills to know more) Employment Type: Full Time. Immediate Joiner Only! Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. Job Overview We are looking for a highly experienced and hands-on Fullstack Technical Lead (AngularJS) to lead the development of scalable SaaS products. The ideal candidate should have a strong background in both frontend and backend technologies, especially in AngularJS, and must have led development teams for at least 3 years. As a Technical Lead, you will be responsible for system design, architecture, code quality, mentoring team members, and delivering high-quality solutions within agile timelines. Key Responsibilities Lead the architecture, development, and deployment of full stack SaaS applications Ensure on-time delivery of assigned modules and product releases by managing scope, timelines, and dependencies effectively. Manage and mentor a team of developers, fostering technical excellence and accountability Collaborate with product owners, QA, UI/UX designers, and DevOps teams to deliver high-impact features Conduct warm-up sessions and stand-ups to align teams on sprint goals and technical focus areas. Ensure adherence to coding standards, design patterns, and best practices Drive best practices in coding, architecture, version control, and DevOps; ensure consistent implementation across the team Perform code reviews and provide constructive feedback to the development team. Review and approve code changes through rigorous code reviews , ensuring maintainability and scalability. Break down complex problems into actionable technical tasks and delegate effectively Identify skill gaps within the team and organize technical trainings and mentoring programs as needed Monitor and help achieve individual and team productivity targets Conduct periodic performance reviews , provide feedback, and support team growth Proactively address risks and blockers, and provide timely technical guidance to the team Own technical decision-making and guide the team through technical challenges Maintain and enhance existing codebase, with a focus on scalability and performance Drive continuous improvement in engineering processes and tools Stay updated with emerging technologies and propose adoption where applicable. Key Skills Frontend: Strong expertise in AngularJS (1.x), HTML5, CSS3, JavaScript, TypeScript Backend: Proficient in Node.js, Express.js or any backend technology (Java/.NET/Python acceptable if adaptable) Database: Experience with relational (MySQL/PostgreSQL) and NoSQL databases (MongoDB preferred) Version Control: Git, GitHub/GitLab/Bitbucket CI/CD: Hands-on with automated pipelines, build tools, and release processes Architecture: Strong understanding of RESTful APIs, Microservices architecture, and MVC patterns Testing: Unit, integration, and end-to-end testing frameworks (e.g., Jasmine, Karma, Jest) Cloud: Exposure to cloud platforms like AWS/Azure/GCP is a plus Soft Skills: Excellent leadership, communication, time management and problem-solving abilities Qualifications Bachelor’s or Master’s degree in Computer Science, Engineering, or related field Minimum of 10 years of hands-on software development experience At least 3 years of experience in leading development teams Proven experience building and scaling SaaS products is highly desirable Strong understanding of SDLC, agile methodologies, and sprint-based delivery Ability to mentor junior developers and contribute to career development Why Join Us Opportunity to lead and shape a core technology team in a fast-growing SaaS company. Work on innovative and scalable products impacting real-world users Collaborative and transparent work culture Continuous learning and up-skilling opportunities Competitive compensation and performance-driven growth
Office Boy * Housekeeping + Cleaning of Office and Washrooms * Bike riding mandatory * General Office Boy Activities Job Type: Full-time Pay: ₹8,763.60 - ₹16,124.02 per month Schedule: Day shift Work Location: In person Expected Start Date: 03/07/2025
Office Boy * Housekeeping + Cleaning of Office and Washrooms * Bike riding mandatory * General Office Boy Activities Job Type: Full-time Pay: ₹8,763.60 - ₹16,124.02 per month Schedule: Day shift Work Location: In person Expected Start Date: 03/07/2025
As a Product Implementation Specialist at Acads360, you will be responsible for ensuring the smooth and effective implementation of our SaaS products for our clients. You will work closely with clients, internal teams, and stakeholders to understand business requirements, configure the software, and provide comprehensive training and support. Key Responsibilities: - Collaborate with clients to understand their business needs and requirements for product implementation. - Configure and customize the SaaS product, PRM360 to align with client specifications. - Develop and execute implementation plans, ensuring on-time and successful deployment. - Provide training to clients on product features, functionalities, and best practices. - Serve as the main point of contact for clients during the implementation process, addressing inquiries and resolving issues. - Collaborate with the product development team to communicate client feedback and contribute to product enhancements. - Create and maintain documentation related to implementation processes and client configurations. - Conduct post-implementation reviews and gather feedback to improve future implementations. - Stay updated on industry trends and best practices in SaaS product implementation. Qualifications: - Bachelor's degree in a relevant field such as Computer Science, Information Technology, or Business Administration. - Proven experience in product implementation, with a focus on SaaS solutions. - Familiarity with project management methodologies. - Demonstrated success in client-facing roles with a track record of delivering successful implementations. - Knowledge of CRM systems, workflow processes, and business analysis. Additional Preferred Skills: - Certification in relevant SaaS products or project management. - Experience with software integration and API understanding. - Familiarity with agile development methodologies.,
Job description Job Role: Customer Support Manager B2B SaaS Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 3+ Years in Team Management. ** B2B / Enterprise SaaS Customer Support Experience is desired **Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with a strong background in technical support and proven experience in managing high-performing teams within a SaaS environment. The ideal candidate should have 10+ years of overall experience with at least 3 years in a leadership capacity, driving support excellence. This is a work-from-office role that requires close collaboration with the Delivery team and other cross-functional teams. Occasional client visits (3 to 4 days per quarter) are expected based on business needs. Candidates with a tech support background, prior sales experience, and familiarity with AI tools will be given preference. Key Responsibilities Lead and manage the customer support team to consistently deliver world-class support experiences Handle team development, performance management, coaching, and professional growth Establish and continuously improve support processes, KPIs, and quality standards Manage escalations and ensure swift resolution of high-priority or complex client issues Collaborate closely with the Delivery team, Product, Engineering, and Sales to drive holistic customer satisfaction Plan and execute customer site visits (3 to 4 days approximately per quarter) to strengthen relationships and understand customer needs Drive the adoption and integration of AI-based support tools and technologies Ensure the development and upkeep of internal and external knowledge resources Analyze support trends and customer feedback to inform strategic decisions Build a culture of ownership, accountability, empathy, and problem-solving within the team Key Skills People Management & Team Leadership Conflict Resolution & Stakeholder Management SaaS Customer Support Experience Technical Support Expertise Excellent Communication (Hindi and English preferably) & Customer Handling Skills Support Metrics & Performance Analysis CRM & Support Tools (e.g., Zendesk, Freshdesk, Salesforce) Escalation & Crisis Management Process Optimization & Knowledge Management Collaboration with Cross-Functional Teams (Delivery, Product, Sales) Familiarity with AI Support Tools / Automation Qualifications Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred) 10+ years of relevant experience in customer support, with at least 3 years in a team leadership role. Strong experience in B2B/Enterprise SaaS-based customer support is mandatory. Previous experience in technical support roles is highly preferred. Prior experience in sales or customer success is a strong advantage Exposure to AI-driven support tools will be a plus Willingness to travel to client locations for up to 3 to 4 days per quarter Must be comfortable working full-time from the office Role: Customer Success Manager Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer SuccessEducation Education: B.Tech/B.E. in Any Specialization Job Type: Full-time Pay: ₹1,200,000.00 - ₹2,500,000.00 per year Benefits: Health insurance Paid sick time Paid time off Provident Fund Ability to commute/relocate: Madhapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Experience: C'ustomer support: 10 years (Preferred) Team management: 3 years (Preferred) Customer support in B2B SaaS: 6 years (Preferred) Domestic Enterprise Client Management: 4 years (Preferred) Location: Madhapur, Hyderabad, Telangana (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person
Job description Job Role: Customer Support Manager B2B SaaS Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 3+ Years in Team Management. ** B2B / Enterprise SaaS Customer Support Experience is desired **Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with a strong background in technical support and proven experience in managing high-performing teams within a SaaS environment. The ideal candidate should have 10+ years of overall experience with at least 3 years in a leadership capacity, driving support excellence. This is a work-from-office role that requires close collaboration with the Delivery team and other cross-functional teams. Occasional client visits (3 to 4 days per quarter) are expected based on business needs. Candidates with a tech support background, prior sales experience, and familiarity with AI tools will be given preference. Key Responsibilities Lead and manage the customer support team to consistently deliver world-class support experiences Handle team development, performance management, coaching, and professional growth Establish and continuously improve support processes, KPIs, and quality standards Manage escalations and ensure swift resolution of high-priority or complex client issues Collaborate closely with the Delivery team, Product, Engineering, and Sales to drive holistic customer satisfaction Plan and execute customer site visits (3 to 4 days approximately per quarter) to strengthen relationships and understand customer needs Drive the adoption and integration of AI-based support tools and technologies Ensure the development and upkeep of internal and external knowledge resources Analyze support trends and customer feedback to inform strategic decisions Build a culture of ownership, accountability, empathy, and problem-solving within the team Key Skills People Management & Team Leadership Conflict Resolution & Stakeholder Management SaaS Customer Support Experience Technical Support Expertise Excellent Communication (Hindi and English preferably) & Customer Handling Skills Support Metrics & Performance Analysis CRM & Support Tools (e.g., Zendesk, Freshdesk, Salesforce) Escalation & Crisis Management Process Optimization & Knowledge Management Collaboration with Cross-Functional Teams (Delivery, Product, Sales) Familiarity with AI Support Tools / Automation Qualifications Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred) 10+ years of relevant experience in customer support, with at least 3 years in a team leadership role. Strong experience in B2B/Enterprise SaaS-based customer support is mandatory. Previous experience in technical support roles is highly preferred. Prior experience in sales or customer success is a strong advantage Exposure to AI-driven support tools will be a plus Willingness to travel to client locations for up to 3 to 4 days per quarter Must be comfortable working full-time from the office Role: Customer Success Manager Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer SuccessEducation Education: B.Tech/B.E. in Any Specialization Job Type: Full-time Pay: ₹1,200,000.00 - ₹2,500,000.00 per year Benefits: Health insurance Paid sick time Paid time off Provident Fund Ability to commute/relocate: Madhapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Experience: C'ustomer support: 10 years (Preferred) Team management: 3 years (Preferred) Customer support in B2B SaaS: 6 years (Preferred) Domestic Enterprise Client Management: 4 years (Preferred) Location: Madhapur, Hyderabad, Telangana (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person
Job Description: You are a highly skilled and experienced Technical Lead in .NET with MS SQL, having 6 to 8 years of relevant experience. You will be joining a SaaS product-based company where your role involves leading a team of developers, designing and implementing robust solutions, and ensuring successful project deliveries within the SaaS ecosystem. Key Responsibilities: - Lead, mentor, and manage a team of developers to ensure high-quality code and best practices adherence. - Provide technical guidance and expertise in .NET and MS SQL to help the team solve complex technical challenges. - Design and develop scalable, secure, and high-performance solutions using .NET and MS SQL technologies. - Oversee the development lifecycle from requirement analysis to deployment while aligning solutions with business objectives. - Collaborate with cross-functional teams for successful project delivery, manage timelines, allocate resources, and enforce agile methodologies. - Integrate .NET solutions with the SaaS platform, optimize application performance, scalability, and reliability using cloud-based services. - Stay updated with the latest technologies, identify process improvements, drive innovation, and enhance development efficiency. Qualifications: - Bachelors degree in Computer Science, Information Technology, or related field. - 6 to 8 years of .NET development experience with MS SQL, including at least 2 years in a team lead role. - Experience in a SaaS environment is highly desirable. - Proven leadership and project management skills with familiarity in agile methodologies and tools. Key Skills: - Strong expertise in .NET technologies (C#, ASP.NET, .NET Core) and MS SQL Server. - Proficiency in designing web-based applications and APIs in a SaaS environment. - Solid understanding of database design, optimization, and performance tuning in MS SQL. - Experience with cloud platforms (Azure, AWS) integration with .NET applications is a plus. - Strong problem-solving skills, front-end technologies experience is advantageous. - Excellent leadership, team management, communication, and collaboration skills.,
As a Technical Lead in MS SQL at our SaaS product-based company, you will be responsible for leading a team of database developers to ensure the performance, scalability, and reliability of database systems supporting our SaaS products. Your main responsibilities will include: - **Team Leadership and Management:** - Lead, mentor, and manage a team of database developers to uphold high work standards and promote a collaborative team environment. - Provide technical guidance and direction in database design, development, and optimization. - Conduct regular code and performance reviews to ensure adherence to best practices and coding standards. - **Database Design and Development:** - Design and develop complex SQL queries, stored procedures, and database solutions for SaaS applications. - Collaborate with software developers and architects to align database designs with application requirements and performance goals. - Develop and maintain database schemas, tables, views, triggers, and indexes for data integrity and optimal performance. - **Performance Tuning and Optimization:** - Analyze and optimize database performance by identifying and addressing bottlenecks and inefficiencies. - Implement and maintain indexing strategies, query optimization, and database configuration for optimal performance and scalability. - Monitor and manage database performance to ensure high availability and minimal downtime. - **SaaS Integration and Data Management:** - Work closely with the SaaS platform team to integrate database systems with cloud-based applications seamlessly. - Develop and maintain data migration strategies, ETL processes, and data warehousing solutions in a SaaS environment. - Ensure data security, backup, and disaster recovery plans are in place and regularly tested. - **Project Management and Delivery:** - Oversee the database development lifecycle from requirement analysis to deployment for timely and high-quality delivery of database solutions. - Collaborate with cross-functional teams to align database initiatives with business objectives. - Manage project timelines, resource allocation, and stakeholder communication for successful project outcomes. - **Continuous Improvement and Innovation:** - Stay updated with the latest advancements in MS SQL, database technologies, and SaaS trends. - Drive continuous improvement initiatives within the team to enhance database performance and development efficiency. - Foster a culture of innovation and learning within the team for professional growth and technical excellence. **Qualifications:** - Bachelor's degree in Computer Science, Information Technology, or related field. - 6 to 8 years of relevant experience in MS SQL database development and management, with at least 2 years in a team lead or similar role. - Experience working in a SaaS environment is highly desirable. - Certification in MS SQL Server or related database technologies is a plus.,
As a Customer Support Specialist based at the client location in Ghaziabad, your role entails providing exceptional support to customers using SaaS products. You will be the primary point of contact for client inquiries and technical support requests. Your proficiency in English and Hindi, along with strong interpersonal skills, will be crucial for effectively addressing client concerns and managing conflicts. Your responsibilities will include: - Serving as the on-site point of contact for client inquiries and technical support requests. - Providing prompt and efficient resolution to customer issues, escalating when necessary. - Ensuring clear and effective communication with clients in English and Hindi. - Analyzing and troubleshooting product issues, collaborating with internal teams for resolutions. - Managing conflict situations professionally to ensure customer satisfaction. - Preparing and maintaining comprehensive documentation, including FAQs and troubleshooting guides. - Collaborating with product and development teams to relay client feedback and enhance user experience. - Conducting training sessions for clients to maximize product utilization and adoption. - Staying updated with product changes to provide the best support possible. Your key skills should include excellent communication in English and Hindi, strong interpersonal skills, conflict management, technical troubleshooting, and clear process documentation. A Bachelor's degree in Computer Science or related field, 5-7 years of customer support experience (preferably in a SaaS environment), and relevant certifications are required. Proficiency in ticketing systems, CRM tools, and customer support platforms is desirable. If you join us, you will have the opportunity to work on cutting-edge SaaS products, interact directly with clients, and be part of a dynamic and collaborative work environment focused on innovation and client satisfaction.,
As a Junior .NET Developer at our company, you will play a crucial role in the development and maintenance of software solutions using the .NET framework. Your primary focus will be on building scalable and secure web applications, with a particular emphasis on Rest API or Web API integration for our SaaS product (PRM360). - Participate in software design, coding, testing, and debugging activities using the .NET framework. - Develop Rest API or Web API endpoints to facilitate communication between different components of the SaaS application. - Collaborate with senior developers and cross-functional teams to implement new features and enhancements. - Ensure code quality, performance, and security standards are met through code reviews and testing. - Troubleshoot and resolve issues reported by QA engineers or end-users promptly. - Stay updated with .NET technologies, best practices, and industry trends to contribute to continuous improvement initiatives. - Proficiency in .NET programming languages such as C# or VB.NET, along with a strong understanding of the .NET framework. - Experience with Rest API or Web API development, including API design, authentication, and data serialization. - Knowledge of front-end technologies like HTML, CSS, JavaScript, and frameworks such as Angular or React is a plus. - Familiarity with database systems and ORM frameworks (e.g., Entity Framework) for data access and manipulation. - Understanding of software development lifecycle (SDLC) processes and version control systems (e.g., Git). - Strong problem-solving skills, attention to detail, and ability to work effectively in a team environment. - Bachelor's degree in Computer Science, Information Technology, or a related field. - Training or certification in .NET development is required for freshers applying to this role. - Strong knowledge and understanding of Rest API or Web API concepts and implementation. - Internship or project experience in .NET development, web application development, or API integration is preferred. - Enthusiasm for learning new technologies, self-motivation, and a passion for software development in a SaaS environment.,
As a Senior/Lead UX Designer for SaaS based products, your role is crucial in ensuring the software delivers a superior user experience, leading to increased user satisfaction, customer retention, and the overall success of the SaaS business. You will collaborate closely with cross-functional teams to enhance the user experience and drive user engagement. - **User Research:** Conduct user research to understand customer needs, pain points, and behaviors. Gather insights through surveys, interviews, and analytics to inform the design process. - **Information Architecture:** Develop effective information architecture, sitemaps, and user flows to ensure a logical and efficient user journey within the SaaS product. - **Wireframing and Prototyping:** Create wireframes and interactive prototypes to visualize design concepts and test usability with stakeholders and end-users. - **User Interface Design:** Design the visual effects and UI components of the SaaS product, maintaining a consistent and visually appealing design language. This includes designing icons, buttons, and other graphical elements. - **Usability Testing:** Plan and conduct usability testing sessions to gather feedback and iteratively improve the product's design. Analyze user feedback and adjust designs accordingly. - **Accessibility:** Ensure that the SaaS product complies with accessibility standards (e.g., WCAG) to make it usable by individuals with disabilities. - **Collaboration:** Work closely with cross-functional teams to ensure that the UX design aligns with the business goals and technical feasibility. - **Documentation:** Create design specifications, style guides, and design documentation to facilitate smooth collaboration and consistency in design across the product. - **Stay Current:** Stay updated with industry trends, UX best practices, and emerging technologies to continually enhance the product's user experience. - **Bachelors or Masters degree in a relevant field (e.g., HCI, UX Design, Interaction Design)** - **3-7 years of experience in UI/UX design, preferably with a focus on SaaS products** - **Proficiency in design tools like Sketch, Figma, Adobe XD, etc** - **Strong knowledge of usability principles, user-centered design, and design thinking** - **Familiarity with front-end development technologies and their impact on design** - **Excellent communication and collaboration skills to work effectively with cross-functional teams** - **Portfolio showcasing previous UX/UI design work for SaaS applications or SaaS based products** No additional details about the company were provided in the job description.,