Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in hyderabad
>
Vitel Global Communications
>
Technical Support Team Lead / Technical Manager (VOIP Services)

Technical Support Team Lead / Technical Manager (VOIP Services)

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Vitel Global Communications

5 - 9 years

0 Lacs

hyderabad telangana

Posted:2 days ago| Platform: Shine logo

Apply

Skills Required

sip rtp pstn pbx ip telephony asterisk ip addressing dns dhcp vpn firewalls troubleshooting sip h323 qos server management network management ticketing systems zendesk jira communication skills leadership skills customer service aws azure ccna itil foundation voip technologies freepbx cisco avaya networking concepts telecom protocols qoe linuxunixbased systems crm systems freshdesk problemsolving analytical thinking cloudbased voip solutions google cloud voip billing systems comptia network

Work Mode

On-site

Job Type

Full Time

Job Description

You are sought to be an experienced Technical Support Team Lead or Technical Manager to oversee the VOIP services support team. Your responsibilities will include managing a team of engineers, addressing escalated VOIP-related issues, and ensuring top-notch service delivery to clients, particularly in the US market. Your role demands a strong technical background in VOIP technologies, exceptional leadership skills, and the ability to handle intricate technical challenges while upholding superior customer satisfaction. **Key Responsibilities:** - Lead, mentor, and manage a team of technical support engineers specialized in VOIP solutions. - Provide technical guidance and escalate complex technical issues to relevant teams as needed. - Ensure the team offers high-quality support for VOIP products and services, guaranteeing prompt issue resolution and customer contentment. - Manage the ticketing system, monitor ongoing issues, and uphold consistent SLA adherence. - Conduct root cause analysis for recurring technical issues and collaborate with product teams to implement solutions. - Collaborate with engineering teams to enhance product/service offerings based on customer experiences and support cases. - Develop, maintain, and update troubleshooting guides, knowledge base, and SOPs for the support team. - Handle customer escalations and offer advanced technical support for complex VOIP-related queries. - Provide performance reports on the team, encompassing incident resolution, customer feedback, and process enhancements. - Execute training programs to keep the support team abreast of the latest VOIP technologies and trends. - Participate in hiring, onboarding, and conducting performance evaluations for team members. - Collaborate with US-based teams and clients, working in the US Shift hours. **Qualifications Required:** - Minimum of 5+ years of technical support experience, with 2-3 years in a leadership role in the VOIP/Telecommunications sector. - Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. - Proficiency in troubleshooting VOIP call quality, connectivity, and infrastructure issues. - Hands-on experience with VOIP platforms like Asterisk, FreePBX, Cisco, Avaya, or similar technologies. - Familiarity with networking concepts such as IP addressing, DNS, DHCP, VPNs, and firewalls. - Excellent communication skills, both verbal and written. - Experience working in a US Shift or a 24/7 support environment would be advantageous. Please note that the company details were not provided in the job description.,

More Jobs at Vitel Global Communications

Business Development Executive (B2B Sales/IT Sales) Job

Hyderabad, Telangana, IN

1.0 - 1.0 yrs

INR 2 - 3 Lacs

Network Support Engineer- VOIP

Hyderābād

0.6 - 3.0 yrs

INR 5 - 8 Lacs

Python Developer

Hyderābād

7.0 - 7.0 yrs

INR 6 - 8 Lacs

Senior Linux Administrator

India

7.0 - 7.0 yrs

Salary: Not disclosed

Title Technical Support Engineer

hyderabad, telangana

1.0 - 5.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Vitel Global Communications

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Technical Support Team Lead / Technical Manager (VOIP Services)