31 Voip Technologies Jobs

Essential Functions Provide technical support for voice and data business products provided by CBTS including but not limited to incident management, task management, change management, and proactive platform stability monitoring (50%) Document work updates in a company-provided ticketing system until resolution is complete and ticket is resolved (20%) Provide recommendations to be considered in developing the Technology roadmap. (10%) Collaborate closely with Enterprise Architects, Security, and IT staff to drive company objectives (10% Serve as the Escalation Manager for internal and external stakeholders including facilitation of and/or participation in declared P1s/Major Incidents (5%) C...

As a Telephony Solutions Engineer at our company, your primary responsibility will be to design, implement, and maintain Asterisk-based telephony solutions. This will involve customizing Asterisk configurations to meet client specifications and integrating Asterisk with third-party applications such as CRM systems. Troubleshooting and resolving issues related to Asterisk configurations, call routing, and SIP protocols will also be a key part of your role. It will be essential to optimize Asterisk performance for scalability and reliability. Your role will also include providing technical support and guidance to clients and internal teams. Documenting Asterisk configurations, processes, and b...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to embark on a technical adventure and become a hero to our external and internal users As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing...

Key Responsibilities: Handle incoming customer calls to resolve technical queries and issues. Provide step-by-step guidance to customers for troubleshooting hardware, software, or network problems. Escalate unresolved issues to the appropriate technical teams when necessary. Document all customer interactions and resolutions accurately in the system. Follow up with customers to ensure their issues are fully resolved. Maintain high levels of customer satisfaction and adhere to process SLAs. Stay updated with product knowledge, new technologies, and process changes. Required Skills and Qualifications: Education: Graduate in any discipline (Undergraduates with relevant experience can also apply...

You are sought to be an experienced Technical Support Team Lead or Technical Manager to oversee the VOIP services support team. Your responsibilities will include managing a team of engineers, addressing escalated VOIP-related issues, and ensuring top-notch service delivery to clients, particularly in the US market. Your role demands a strong technical background in VOIP technologies, exceptional leadership skills, and the ability to handle intricate technical challenges while upholding superior customer satisfaction. **Key Responsibilities:** - Lead, mentor, and manage a team of technical support engineers specialized in VOIP solutions. - Provide technical guidance and escalate complex tech...

You are an experienced Technical Support Team Lead or Technical Manager responsible for managing the VOIP services support team. Your primary role is to oversee a team of engineers, provide escalated support for VOIP-related issues, and ensure high-quality service delivery to clients, particularly in the US market. Your responsibilities include leading and mentoring the technical support engineers, providing technical guidance, managing the ticketing system, tracking ongoing issues, and collaborating with engineering teams to improve product offerings based on customer experiences. To qualify for this role, you must have a minimum of 5+ years of experience in technical support, with at least...

We are seeking a skilled and experienced Voice L2 Support Engineer to join our IT infrastructure team. The ideal candidate will have in-depth knowledge of voice technologies, including VoIP, SIP, CUCM (Cisco Unified Communications Manager), and call routing/troubleshooting . As an L2 engineer, you will provide advanced support, handle escalations from L1, and ensure smooth operation of our voice infrastructure. Preferred candidate profile :MALE

Say hello to possibilities. It's not every day that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us: we're a $2 Billion annual revenue company with double-digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center, and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open-platf...

Service Desk Analyst II CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients transformative business initiatives. For more information, please visit www.cbts.com . OnX is a leading technology solution provid...

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients transformative business initiatives. For more information, please visit www.cbts.com. Job Purpose This position is responsible for dedicated customer serv...

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients transformative business initiatives. For more information, please visit www.cbts.com. Job Purpose This position is responsible for dedicated customer serv...

You are an experienced Oracle OCCAS (Oracle Communications Converged Application Server) Technical Consultant with over 7 years of experience. In this role, you will be responsible for leading solution design, integration, and implementation efforts throughout pre-sales, development, and delivery stages. Your expertise in Oracle OCCAS, Oracle SBC, SIPREC, and VoIP technologies, as well as hands-on experience in voice traffic filtering, call branding, observability, and AI-driven voice security tools like Resemble.ai and Mutare, will be crucial. Your key responsibilities will include designing and delivering end-to-end OCCAS-based solutions, integrating Oracle SBC for secure SIP call handling...

You will be joining Vitelglobal Communications Pvt Ltd in Hyderabad, India, working in US Shifts (Night Shift) for 5 days a week with weekends off. As a Technical Support Team Lead or Technical Manager, you will be responsible for managing the VOIP services support team. Your strong technical background in VOIP technologies, leadership skills, and ability to handle complex technical issues while ensuring customer satisfaction will be crucial. Your key responsibilities will include leading, mentoring, and managing a team of technical support engineers specializing in VOIP solutions. You will provide technical guidance, escalate complex technical issues, oversee high-quality support delivery f...

As an experienced IT Support Engineer with 3 to 6 years of experience, you will be joining the dynamic team at Phykon in Trivandrum (Technopark). Your primary responsibility will be to manage client communications effectively, install and configure software systems, and collaborate closely with QA and Dev teams to identify and resolve issues. You must have a strong background in deploying and maintaining applications, conducting root cause analysis, and offering technical assistance to internal and external customers. Your key responsibilities will include maintaining client communications, installing and configuring software systems, collaborating with QA and Dev teams to communicate issues...

You are a highly skilled Java developer with 1-3 years of experience, looking to join a dynamic development team. Your main responsibilities will include designing, developing, and maintaining Java-based applications and software solutions. You will be writing clean, maintainable, and efficient code following best practices and coding standards. Additionally, you will participate in all phases of the software development lifecycle, collaborate with cross-functional teams, perform testing, debugging, and code reviews. Key Requirements: - Proven experience in Java development (minimum 3-5 years of professional experience). - Strong knowledge of Java 8+ and core Java APIs. - Proficiency in obje...

You are a highly skilled and motivated Senior Inbound Contact Center Engineer who will be responsible for the design, implementation, maintenance, and continuous improvement of inbound contact center solutions. Your expertise will ensure a seamless and efficient experience for customers by utilizing industry-leading technologies like Avaya, NICE, and Swampfox. In your role, you will design, implement, and maintain complex inbound contact center solutions, including call routing, IVR design, agent desktop configuration, reporting, and integration with other business systems. Troubleshooting and resolving technical issues related to voice infrastructure, applications, and integrations will als...

As a skilled Voice+Network Engineer, you will join our team in India with 7-9 years of experience in managing and supporting voice and network systems. Your role will be crucial in ensuring the reliability and efficiency of our voice communication systems and network infrastructure. Your responsibilities will include designing, implementing, and maintaining voice and network systems. You will troubleshoot and resolve voice and network issues in a timely manner, collaborate with other IT teams for seamless integration of voice solutions, monitor network performance, and provide support and training to internal users on voice and network systems. It is essential to stay updated with the latest...

The ideal candidate for this role should possess in-depth knowledge of Cisco UC servers, including Call Manager, Cisco Unity Connection, UCCX, IM&P, and expressway servers, as well as strong expertise in IP protocols such as SIP and H323, and network hardware/software components. You should also have a solid technical background in designing and implementing Cisco UC infrastructure and other VoIP technologies. Additionally, a good understanding of ISDN, PSTN, analog lines, fax, and knowledge of Polycom and videoconference technologies is required. Your responsibilities will include troubleshooting and resolving complex VoIP network issues, utilizing strong technical skills. Proficiency in pr...

As a Sales Manager / Business Development Manager in US Shift at Vitel Global Communications Pvt Ltd, located in Hyderabad, India, you will play a crucial role in driving the company's growth by focusing on B2B sales of VoIP services in the US market during night shifts aligned with US business hours. With a minimum of 7 years of experience in B2B sales within the VoIP or Unified Communications industry, you will be tasked with creating new business opportunities, fostering robust client relationships, and finalizing deals to enhance Vitel Global's revenue streams. Your contribution will not only involve direct sales activities but also extend to identifying and targeting new market segments...

You will be responsible for designing, implementing, and maintaining Asterisk-based telephony solutions. Your role will involve customizing Asterisk configurations to align with client specifications and integrating Asterisk with third-party applications like CRM systems. Troubleshooting and resolving issues related to Asterisk configurations, call routing, and SIP protocols will be a key part of your responsibilities. It will also be crucial to optimize Asterisk performance for scalability and reliability. Additionally, you will provide technical support and guidance to both clients and internal teams. Documenting Asterisk configurations, processes, and best practices will be essential. Kee...

We are seeking a skilled Cisco Contact Center Administrator to manage and optimize our contact center operations. The ideal candidate will have extensive experience in Cisco systems and a strong background in troubleshooting and system administration. Responsibilities Manage and configure Cisco Contact Center solutions, including hardware and software components. Troubleshoot and resolve issues related to Cisco Contact Center applications. Monitor system performance and ensure high availability of contact center services. Collaborate with cross-functional teams to implement new features and enhancements. Provide technical support and training to end-users and team members. Skills and Qualifi...

Ready to build the future with AI At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is...

Description We are seeking a motivated Technical Support Representative (Voice) to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers over the phone, ensuring their issues are resolved efficiently and effectively. Responsibilities Provide technical support to customers via voice calls, addressing their queries and issues. Diagnose and troubleshoot hardware and software problems related to company products. Assist customers in navigating through software applications and troubleshooting issues remotely. Document customer interactions and technical issues in the support system for future reference. Collaborate with other...

Description We are seeking a motivated Technical Support Representative (Voice) to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers over the phone, ensuring their issues are resolved efficiently and effectively. Responsibilities Provide technical support to customers via voice calls, addressing their queries and issues. Diagnose and troubleshoot hardware and software problems related to company products. Assist customers in navigating through software applications and troubleshooting issues remotely. Document customer interactions and technical issues in the support system for future reference. Collaborate with other...

Description We are seeking a motivated Technical Support Representative (Voice) to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers over the phone, ensuring their issues are resolved efficiently and effectively. Responsibilities Provide technical support to customers via voice calls, addressing their queries and issues. Diagnose and troubleshoot hardware and software problems related to company products. Assist customers in navigating through software applications and troubleshooting issues remotely. Document customer interactions and technical issues in the support system for future reference. Collaborate with other...