18 Voip Technologies Jobs

Description We are seeking an experienced Network Manager to oversee our organization's network infrastructure. The ideal candidate will be responsible for ensuring the efficiency and security of our network systems, collaborating with IT teams, and implementing innovative solutions to enhance network performance. Responsibilities Design, implement, and manage network infrastructure to support business operations. Monitor network performance and troubleshoot issues to ensure high availability and reliability. Collaborate with IT teams to integrate new technologies and optimize existing systems. Manage network security protocols and ensure compliance with industry standards. Prepare and maintain documentation related to network configurations and procedures. Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or related field. 5-10 years of experience in network management and administration. Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, etc.). Experience with network hardware (routers, switches, firewalls) and software tools. Proficiency in network monitoring and management tools (e.g., Wireshark, SolarWinds). Understanding of network security principles and best practices. Excellent problem-solving skills and ability to work under pressure. Strong communication skills and ability to work collaboratively with cross-functional teams.

Description We are seeking an experienced H.248 Megaco professional to join our team in India. The ideal candidate will have a strong background in software development with a focus on telecommunications, particularly in implementing and maintaining H.248 Megaco protocols. Responsibilities Develop and maintain software applications using H.248 Megaco protocols. Collaborate with cross-functional teams to design and implement features. Perform troubleshooting and debugging of software issues. Participate in code reviews and maintain code quality standards. Document software specifications and technical designs. Skills and Qualifications 4-14 years of experience in software development with a focus on telecommunications. Strong understanding of H.248 Megaco signaling protocols. Proficiency in programming languages such as C/C++ or Java. Experience with VoIP and telecommunications systems. Familiarity with software development methodologies (Agile, Scrum). Knowledge of network protocols and IP-based communications. Ability to work collaboratively in a team environment.

You are a highly skilled and motivated Senior Inbound Contact Center Engineer who will be responsible for the design, implementation, maintenance, and continuous improvement of inbound contact center solutions. Your expertise will ensure a seamless and efficient experience for customers by utilizing industry-leading technologies like Avaya, NICE, and Swampfox. In your role, you will design, implement, and maintain complex inbound contact center solutions, including call routing, IVR design, agent desktop configuration, reporting, and integration with other business systems. Troubleshooting and resolving technical issues related to voice infrastructure, applications, and integrations will also be part of your responsibilities. You will proactively monitor system health, capacity, and performance, implementing optimizations to ensure stability and efficiency. Staying updated on emerging contact center technologies and industry best practices will enable you to recommend and implement innovative solutions to enhance customer experience and operational efficiency. Your project management skills will be crucial as you lead and participate in projects related to contact center technology upgrades, expansions, and new feature implementations. Effective collaboration with cross-functional teams, vendors, and stakeholders will ensure successful project delivery. As a mentor, you will provide guidance, training, and support to junior team members to enhance their skills and knowledge. Sharing your expertise through knowledge-sharing sessions and documentation will contribute to the team's growth. Process improvement will be a key focus area where you will analyze existing contact center processes and identify areas for efficiency, automation, and enhanced customer experience. Leveraging Agile methodologies like Scrum and Jira, you will manage projects and ensure timely delivery. Your technical skills should include a deep understanding of VoIP technologies, SIP protocols, networking concepts, contact center reporting tools, scripting languages, APIs for integrations, and network infrastructure. Strong communication skills, problem-solving abilities, proactive mindset, and excellent time management are essential soft skills required for this role. Ideally, you should possess a Bachelor's degree in Computer Science or Information Technology. Avaya certifications (e.g., ACIS, ACSS), NICE CXOne certifications, and Agile/Scrum certifications (e.g., Scrum Master, Product Owner) are highly desirable. If you are looking to join a dynamic team and contribute to the continuous improvement of contact center solutions, this role might be the perfect fit for you.,

As a skilled Voice+Network Engineer, you will join our team in India with 7-9 years of experience in managing and supporting voice and network systems. Your role will be crucial in ensuring the reliability and efficiency of our voice communication systems and network infrastructure. Your responsibilities will include designing, implementing, and maintaining voice and network systems. You will troubleshoot and resolve voice and network issues in a timely manner, collaborate with other IT teams for seamless integration of voice solutions, monitor network performance, and provide support and training to internal users on voice and network systems. It is essential to stay updated with the latest technologies and trends in voice and networking. To excel in this role, you should possess 7-9 years of experience in voice and network engineering. Strong knowledge of VoIP technologies and protocols such as SIP and H.323 is required. Proficiency in configuring and troubleshooting Cisco voice solutions, experience with network protocols like TCP/IP, UDP, routing/switching, and familiarity with network security practices and tools are essential. Additionally, the ability to analyze network traffic and performance metrics, excellent problem-solving skills, attention to detail, strong communication skills, and the ability to work effectively in a team environment are important qualities.,

The ideal candidate for this role should possess in-depth knowledge of Cisco UC servers, including Call Manager, Cisco Unity Connection, UCCX, IM&P, and expressway servers, as well as strong expertise in IP protocols such as SIP and H323, and network hardware/software components. You should also have a solid technical background in designing and implementing Cisco UC infrastructure and other VoIP technologies. Additionally, a good understanding of ISDN, PSTN, analog lines, fax, and knowledge of Polycom and videoconference technologies is required. Your responsibilities will include troubleshooting and resolving complex VoIP network issues, utilizing strong technical skills. Proficiency in project management and network optimization techniques will be beneficial for this role. As a Cloud System Administrator in the IT Services & Consulting industry, you will be part of the IT & Information Security department. This is a full-time, permanent position falling under the IT Infrastructure Services category. Applicants must have a minimum of 7 years of experience in CISCO VOIP. The work location for this role is in Noida, Uttar Pradesh, and the candidate must be willing to commute or relocate to this location. If you meet the requirements mentioned above and are looking for a challenging opportunity in cloud system administration within the IT industry, we encourage you to apply for this full-time, permanent position in Noida, Uttar Pradesh.,

As a Sales Manager / Business Development Manager in US Shift at Vitel Global Communications Pvt Ltd, located in Hyderabad, India, you will play a crucial role in driving the company's growth by focusing on B2B sales of VoIP services in the US market during night shifts aligned with US business hours. With a minimum of 7 years of experience in B2B sales within the VoIP or Unified Communications industry, you will be tasked with creating new business opportunities, fostering robust client relationships, and finalizing deals to enhance Vitel Global's revenue streams. Your contribution will not only involve direct sales activities but also extend to identifying and targeting new market segments to expand the company's reach. To excel in this role, you should hold a Bachelor's degree in Business, Marketing, or a related field, coupled with a proven track record of at least 7 years in B2B sales, ideally in VoIP, SaaS, or cloud communications domains. Your success will heavily depend on your exceptional communication and presentation skills, as well as a solid grasp of VoIP technologies, SIP, PBX, and cloud telephony concepts. Given the nature of the position, prior experience in working night shifts catering to US clients is essential, along with a demonstrated history of meeting and surpassing sales targets. Proficiency in utilizing CRM tools such as Zoho, HubSpot, or Salesforce will be advantageous in effectively managing customer relationships and sales processes. If you are a goal-oriented individual with a passion for driving sales growth and possess the required qualifications and skills, we encourage you to share your resume at giri@vitelglobal.com to explore this exciting opportunity further.,

You will be responsible for designing, implementing, and maintaining Asterisk-based telephony solutions. Your role will involve customizing Asterisk configurations to align with client specifications and integrating Asterisk with third-party applications like CRM systems. Troubleshooting and resolving issues related to Asterisk configurations, call routing, and SIP protocols will be a key part of your responsibilities. It will also be crucial to optimize Asterisk performance for scalability and reliability. Additionally, you will provide technical support and guidance to both clients and internal teams. Documenting Asterisk configurations, processes, and best practices will be essential. Keeping abreast of the latest trends and developments in Asterisk and VoIP technologies is necessary to ensure you are up-to-date in the field. Collaboration with sales and project management teams to gather requirements and propose solutions will be part of your role. Furthermore, you will assist in testing and quality assurance of Asterisk-based solutions to ensure they meet the required standards. This position requires a minimum of 1 year of relevant experience in Asterisk and is based in Mumbai (Goregaon East) with general shift timings of 9 hours per day for 6 days a week.,

We are seeking a skilled Cisco Contact Center Administrator to manage and optimize our contact center operations. The ideal candidate will have extensive experience in Cisco systems and a strong background in troubleshooting and system administration. Responsibilities Manage and configure Cisco Contact Center solutions, including hardware and software components. Troubleshoot and resolve issues related to Cisco Contact Center applications. Monitor system performance and ensure high availability of contact center services. Collaborate with cross-functional teams to implement new features and enhancements. Provide technical support and training to end-users and team members. Skills and Qualifications 4-5 years of experience in managing Cisco Contact Center solutions. Proficiency in Cisco Unified Contact Center Express (UCCE) and Cisco Unified Communications Manager (CUCM). Strong understanding of VoIP technologies and protocols such as SIP, H.323, and RTP. Experience with Cisco Call Manager and IVR systems. Knowledge of networking concepts, including LAN/WAN, firewalls, and VPNs. Ability to troubleshoot and resolve technical issues in a timely manner. Excellent communication and interpersonal skills. Cisco certifications related to Contact Center (e.g., CCNA, CCNP) are a plus.

Ready to build the future with AI At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Assistant Vice President, Amazon Connect Solution Architect! Be part of a new team creating innovative services to help big companies succeed. Focus on improving customer experience, attracting new customers, using social media effectively, and analyzing data. Lead the strategy for growing banking contact centers by creating technology solutions that modernize these centers and show clear business results. Be a leader in the market by securing big deals, sharing ideas with top executives, and expanding the business through partnerships and new ideas. Responsibilities . Design and build features that are not off-the-shelf available with Amazon Connect and required by clients, like customized agent desktop, predictive, personalized experience. . Create Proof of Concept for new features released with Amazon Connect . Create prototypes / build demos for business scenarios using o Amazon Connect features such as Agent workspace, Cases, Tasks, contact lens, Wisdom, Optimization, Amazon Q in Connect, Voice ID, Amazon Lex and services that are part of Cognitive CX for End-to-End workflows for industry and vertical requirements. o AWS CCI solutions and AWS services part of Cognitive CX. o Amazon Connect integrations with CRM / ticketing tools / 3rd party applications etc. o Amazon Connect based automations / accelerators . Help presales teams in responding to RFP / RFQ / RFI, through Amazon Connect expert inputs related to Amazon Connect solution / design considerations, transformation solutions, architectures, usage pricing, implementation / support pricing, answering customer questionnaire, preparing questionnaires seeking clarity on customer expectations. . Keep updated on latest developments in CCaaS platforms with focus on Amazon Connect . Create Point of views around Amazon Connect and other CCaaS platforms such as Genesys etc. Qualifications we seek in you! Minimum Qualifications / Skills . Relevant years of experience in IT industry, with focus on Contact Center technologies . Minimum years of experience in designing and implementing Amazon Connect solutions. . Should have performed at least 6 Amazon Connect migrations (high / medium complexity) . Strong understanding of Amazon Connect and AWS eco system constituting Cognitive CX. . Strong understanding with telephony systems and VoIP technologies . Expertise in design and implementation of Call back, IVR, routing strategies, CRM integration. . Expertise in designing and implementing conversational interfaces using Amazon Lex. . Expertise in integration methodologies, Eg: API based, message queues, and middleware. . Expertise in building Chat Applications using Amazon Connect Chat and Amazon Lex. . Experience in integrating social and other digital media channels with Amazon Connect chat. . Experience in implementing outbound campaigns, proactive notifications with Amazon Connect and other services like Pinpoint, SNS and SES. . Experience in creating custom Agent Desktop, Agent Assist solutions, Agent workspace . Experience in creating custom Amazon Connect reports and dashboards with Quick Sight. . Experience in implementing use cases of Amazon Connect Contact Lens, Cases, Tasks, Optimization, Wisdom, Amazon Q in Connect, Voice ID, Connect Data Lake etc. . Ability to work independently and collaboratively in a fast-paced environment. . Excellent communication and interpersonal skills. . Good at MS PowerPoint and Excel Preferred Qualifications/ Skills . Know-how of Generative AI solutions using Amazon Connect is preferred. . Know-how of AWS CCI solutions is preferred. . Experience in DevOps is preferred. Why join Genpact . Lead AI-first transformation - Build and scale AI solutions that redefine industries . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career&mdashGain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills . Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace . Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Description We are seeking a motivated Technical Support Representative (Voice) to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers over the phone, ensuring their issues are resolved efficiently and effectively. Responsibilities Provide technical support to customers via voice calls, addressing their queries and issues. Diagnose and troubleshoot hardware and software problems related to company products. Assist customers in navigating through software applications and troubleshooting issues remotely. Document customer interactions and technical issues in the support system for future reference. Collaborate with other support teams to resolve complex technical issues and improve customer satisfaction. Looking for Excellent communication skills in English Candidates with International voice exp are preferred Skills and Qualifications Excellent verbal communication skills in English and regional languages. Strong problem-solving skills and ability to think analytically. Basic understanding of computer systems, networks, and software applications. Familiarity with common operating systems (Windows, macOS, Linux) and mobile platforms (iOS, Android). Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Customer service orientation and patience in handling customer queries and complaints.

Description We are seeking a motivated Technical Support Representative (Voice) to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers over the phone, ensuring their issues are resolved efficiently and effectively. Responsibilities Provide technical support to customers via voice calls, addressing their queries and issues. Diagnose and troubleshoot hardware and software problems related to company products. Assist customers in navigating through software applications and troubleshooting issues remotely. Document customer interactions and technical issues in the support system for future reference. Collaborate with other support teams to resolve complex technical issues and improve customer satisfaction. Skills and Qualifications Excellent verbal communication skills in English and regional languages. Strong problem-solving skills and ability to think analytically. Basic understanding of computer systems, networks, and software applications. Familiarity with common operating systems (Windows, macOS, Linux) and mobile platforms (iOS, Android). Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Customer service orientation and patience in handling customer queries and complaints.

Description We are seeking a motivated Technical Support Representative (Voice) to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers over the phone, ensuring their issues are resolved efficiently and effectively. Responsibilities Provide technical support to customers via voice calls, addressing their queries and issues. Diagnose and troubleshoot hardware and software problems related to company products. Assist customers in navigating through software applications and troubleshooting issues remotely. Document customer interactions and technical issues in the support system for future reference. Collaborate with other support teams to resolve complex technical issues and improve customer satisfaction. Skills and Qualifications Excellent verbal communication skills in English and regional languages. Strong problem-solving skills and ability to think analytically. Basic understanding of computer systems, networks, and software applications. Familiarity with common operating systems (Windows, macOS, Linux) and mobile platforms (iOS, Android). Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Customer service orientation and patience in handling customer queries and complaints.

Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively

Role Overview: The L3 Engineer and MS Team Lead is responsible for overseeing day-to-day operations, managing escalations, and driving automation within the Amazon Connect Managed Services framework. This role ensures optimal service availability, operational efficiency, and continuous improvements aligned with business objectives. Key Responsibilities: Lead and manage end-to-end operations of Amazon Connect, ensuring high availability, performance, and SLA compliance. Serve as the primary escalation point for critical incidents and complex technical challenges. Drive automation and process improvements to enhance service delivery and operational efficiency. Implement proactive monitoring, alerting, and reporting to mitigate risks and optimize service performance. Collaborate with L1/L2 engineers, security teams, and cloud architects for effective issue resolution and service enhancements. Interface with AWS Support and third-party vendors for troubleshooting and continuous service improvement. Establish and maintain Standard Operating Procedures (SOPs) and best practices for NOC operations. Support service transition planning for onboarding new customers and managing evolving operational requirements. Provide on-call support for escalations , ensuring critical issues are addressed promptly. Required Skills & Qualifications: 5+ years of experience in NOC operations, L3 support, or cloud-based contact center management . Expertise in Amazon Connect, AWS cloud services, networking, and VoIP technologies . Proficiency in incident, problem, and change management processes within an ITIL framework. Hands-on experience with automation, scripting, and Infrastructure-as-Code (IaC) . Familiarity with monitoring and observability tools (e.g., AWS CloudWatch, Splunk, Datadog). Strong troubleshooting skills in SIP, IVR flows, call routing, and cloud telephony integrations . AWS certifications (e.g., AWS Certified Advanced Networking, AWS Certified Solutions Architect) preferred. Client Service: • Provide outstanding client service, responding promptly and professionally across communication channels. • Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: • Night shifts /EST • Monday to Friday Fixed working days Benefits and compensation : Group Health insurance and other benefits. The Best working culture and growth opportunities. • Learning opportunities in leading technologies • Compensation as per Market Standard

Role Overview: The L3 Engineer and MS Team Lead is responsible for overseeing day-to-day operations, managing escalations, and driving automation within the Amazon Connect Managed Services framework. This role ensures optimal service availability, operational efficiency, and continuous improvements aligned with business objectives. Key Responsibilities: Lead and manage end-to-end operations of Amazon Connect, ensuring high availability, performance, and SLA compliance. Serve as the primary escalation point for critical incidents and complex technical challenges. Drive automation and process improvements to enhance service delivery and operational efficiency. Implement proactive monitoring, alerting, and reporting to mitigate risks and optimize service performance. Collaborate with L1/L2 engineers, security teams, and cloud architects for effective issue resolution and service enhancements. Interface with AWS Support and third-party vendors for troubleshooting and continuous service improvement. Establish and maintain Standard Operating Procedures (SOPs) and best practices for NOC operations. Support service transition planning for onboarding new customers and managing evolving operational requirements. Provide on-call support for escalations , ensuring critical issues are addressed promptly. Required Skills & Qualifications: 5+ years of experience in NOC operations, L3 support, or cloud-based contact center management . Expertise in Amazon Connect, AWS cloud services, networking, and VoIP technologies . Proficiency in incident, problem, and change management processes within an ITIL framework. Hands-on experience with automation, scripting, and Infrastructure-as-Code (IaC) . Familiarity with monitoring and observability tools (e.g., AWS CloudWatch, Splunk, Datadog). Strong troubleshooting skills in SIP, IVR flows, call routing, and cloud telephony integrations . AWS certifications (e.g., AWS Certified Advanced Networking, AWS Certified Solutions Architect) preferred. Client Service: • Provide outstanding client service, responding promptly and professionally across communication channels. • Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: • Night shifts /EST • Monday to Friday Fixed working days Benefits and compensation : Group Health insurance and other benefits. The Best working culture and growth opportunities. • Learning opportunities in leading technologies • Compensation as per Market Standard

The Role As a Telecommunications Engineer with Worley, you will work closely with our existing team to deliver projects for our clients while continuing to develop your skills and experience etc. You will provide Telecommunication Engineering services to Worley, and its customers and may provide technical support within the Telecommunication team. Deliver Telecommunication specific design and drafting services that meet Worley the customers and applicable statutory and regulatory requirements. Knowledge of SPI / AVEVA. Able to prepare instrument datasheets, Index, IO list and other SPI deliverables. Able guide the designers for modelling activity, having good communication skills . About You To be considered for this role it is envisaged you will possess the following attributes: 7+ years experience in Telecommunication design onshore /offshore projects. Developing technical and practical Telecom design and drafting skills in the same or similar industry. Experience in multi-disciplinary projects and teams. Developing skills in design software. Competent use of relevant software such as MS Office Suite.

Description We are seeking a Call Back Technician to join our team in India. The ideal candidate will have 1-10 years of experience in technical support and customer service. This role involves providing high-quality technical assistance to customers, ensuring their issues are resolved efficiently and effectively. Responsibilities Respond to customer inquiries and requests via phone and email. Perform troubleshooting and technical support for customers remotely. Document customer interactions and maintain records in the system. Coordinate with other technical teams to resolve complex issues. Follow up with customers to ensure their issues are resolved satisfactorily. Provide training and support to junior technicians as needed. Skills and Qualifications Proficiency in troubleshooting technical issues related to software and hardware. Strong communication skills in English and local languages. Ability to work independently and as part of a team. Knowledge of customer service principles and practices. Familiarity with call center software and ticketing systems. Basic understanding of networking concepts and protocols.

We are seeking a highly experienced Wireless Network Engineer to join our team in India. The ideal candidate will have a strong background in designing, implementing, and managing wireless networks, with a focus on performance, security, and reliability. Responsibilities Design, implement, and manage wireless networks to ensure optimal performance and reliability. Conduct site surveys to assess coverage and capacity requirements for wireless deployments. Troubleshoot and resolve wireless network issues, ensuring minimal downtime for users. Monitor network performance and security, making necessary adjustments to configurations as needed. Collaborate with cross-functional teams to integrate wireless solutions with existing infrastructure. Stay updated with the latest wireless technologies and best practices to recommend improvements. Skills and Qualifications 10-15 years of experience in wireless network engineering or related field. Proficiency in wireless technologies such as Wi-Fi 6, 802.11ac/ax standards, and wireless security protocols. Strong understanding of RF principles and site survey techniques. Experience with network design tools and simulation software. Knowledge of network protocols (TCP/IP, DHCP, DNS) and related networking technologies. Certification in wireless networking (e.g., CWNA, CWSP, CCNA Wireless) is preferred. Strong troubleshooting skills and familiarity with network monitoring tools.