5 Voip Technologies Jobs

Role Overview: The L3 Engineer and MS Team Lead is responsible for overseeing day-to-day operations, managing escalations, and driving automation within the Amazon Connect Managed Services framework. This role ensures optimal service availability, operational efficiency, and continuous improvements aligned with business objectives. Key Responsibilities: Lead and manage end-to-end operations of Amazon Connect, ensuring high availability, performance, and SLA compliance. Serve as the primary escalation point for critical incidents and complex technical challenges. Drive automation and process improvements to enhance service delivery and operational efficiency. Implement proactive monitoring, alerting, and reporting to mitigate risks and optimize service performance. Collaborate with L1/L2 engineers, security teams, and cloud architects for effective issue resolution and service enhancements. Interface with AWS Support and third-party vendors for troubleshooting and continuous service improvement. Establish and maintain Standard Operating Procedures (SOPs) and best practices for NOC operations. Support service transition planning for onboarding new customers and managing evolving operational requirements. Provide on-call support for escalations , ensuring critical issues are addressed promptly. Required Skills & Qualifications: 5+ years of experience in NOC operations, L3 support, or cloud-based contact center management . Expertise in Amazon Connect, AWS cloud services, networking, and VoIP technologies . Proficiency in incident, problem, and change management processes within an ITIL framework. Hands-on experience with automation, scripting, and Infrastructure-as-Code (IaC) . Familiarity with monitoring and observability tools (e.g., AWS CloudWatch, Splunk, Datadog). Strong troubleshooting skills in SIP, IVR flows, call routing, and cloud telephony integrations . AWS certifications (e.g., AWS Certified Advanced Networking, AWS Certified Solutions Architect) preferred. Client Service: • Provide outstanding client service, responding promptly and professionally across communication channels. • Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: • Night shifts /EST • Monday to Friday Fixed working days Benefits and compensation : Group Health insurance and other benefits. The Best working culture and growth opportunities. • Learning opportunities in leading technologies • Compensation as per Market Standard

Role Overview: The L3 Engineer and MS Team Lead is responsible for overseeing day-to-day operations, managing escalations, and driving automation within the Amazon Connect Managed Services framework. This role ensures optimal service availability, operational efficiency, and continuous improvements aligned with business objectives. Key Responsibilities: Lead and manage end-to-end operations of Amazon Connect, ensuring high availability, performance, and SLA compliance. Serve as the primary escalation point for critical incidents and complex technical challenges. Drive automation and process improvements to enhance service delivery and operational efficiency. Implement proactive monitoring, alerting, and reporting to mitigate risks and optimize service performance. Collaborate with L1/L2 engineers, security teams, and cloud architects for effective issue resolution and service enhancements. Interface with AWS Support and third-party vendors for troubleshooting and continuous service improvement. Establish and maintain Standard Operating Procedures (SOPs) and best practices for NOC operations. Support service transition planning for onboarding new customers and managing evolving operational requirements. Provide on-call support for escalations , ensuring critical issues are addressed promptly. Required Skills & Qualifications: 5+ years of experience in NOC operations, L3 support, or cloud-based contact center management . Expertise in Amazon Connect, AWS cloud services, networking, and VoIP technologies . Proficiency in incident, problem, and change management processes within an ITIL framework. Hands-on experience with automation, scripting, and Infrastructure-as-Code (IaC) . Familiarity with monitoring and observability tools (e.g., AWS CloudWatch, Splunk, Datadog). Strong troubleshooting skills in SIP, IVR flows, call routing, and cloud telephony integrations . AWS certifications (e.g., AWS Certified Advanced Networking, AWS Certified Solutions Architect) preferred. Client Service: • Provide outstanding client service, responding promptly and professionally across communication channels. • Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: • Night shifts /EST • Monday to Friday Fixed working days Benefits and compensation : Group Health insurance and other benefits. The Best working culture and growth opportunities. • Learning opportunities in leading technologies • Compensation as per Market Standard

The Role As a Telecommunications Engineer with Worley, you will work closely with our existing team to deliver projects for our clients while continuing to develop your skills and experience etc. You will provide Telecommunication Engineering services to Worley, and its customers and may provide technical support within the Telecommunication team. Deliver Telecommunication specific design and drafting services that meet Worley the customers and applicable statutory and regulatory requirements. Knowledge of SPI / AVEVA. Able to prepare instrument datasheets, Index, IO list and other SPI deliverables. Able guide the designers for modelling activity, having good communication skills . About You To be considered for this role it is envisaged you will possess the following attributes: 7+ years experience in Telecommunication design onshore /offshore projects. Developing technical and practical Telecom design and drafting skills in the same or similar industry. Experience in multi-disciplinary projects and teams. Developing skills in design software. Competent use of relevant software such as MS Office Suite.

Description We are seeking a Call Back Technician to join our team in India. The ideal candidate will have 1-10 years of experience in technical support and customer service. This role involves providing high-quality technical assistance to customers, ensuring their issues are resolved efficiently and effectively. Responsibilities Respond to customer inquiries and requests via phone and email. Perform troubleshooting and technical support for customers remotely. Document customer interactions and maintain records in the system. Coordinate with other technical teams to resolve complex issues. Follow up with customers to ensure their issues are resolved satisfactorily. Provide training and support to junior technicians as needed. Skills and Qualifications Proficiency in troubleshooting technical issues related to software and hardware. Strong communication skills in English and local languages. Ability to work independently and as part of a team. Knowledge of customer service principles and practices. Familiarity with call center software and ticketing systems. Basic understanding of networking concepts and protocols.

We are seeking a highly experienced Wireless Network Engineer to join our team in India. The ideal candidate will have a strong background in designing, implementing, and managing wireless networks, with a focus on performance, security, and reliability. Responsibilities Design, implement, and manage wireless networks to ensure optimal performance and reliability. Conduct site surveys to assess coverage and capacity requirements for wireless deployments. Troubleshoot and resolve wireless network issues, ensuring minimal downtime for users. Monitor network performance and security, making necessary adjustments to configurations as needed. Collaborate with cross-functional teams to integrate wireless solutions with existing infrastructure. Stay updated with the latest wireless technologies and best practices to recommend improvements. Skills and Qualifications 10-15 years of experience in wireless network engineering or related field. Proficiency in wireless technologies such as Wi-Fi 6, 802.11ac/ax standards, and wireless security protocols. Strong understanding of RF principles and site survey techniques. Experience with network design tools and simulation software. Knowledge of network protocols (TCP/IP, DHCP, DNS) and related networking technologies. Certification in wireless networking (e.g., CWNA, CWSP, CCNA Wireless) is preferred. Strong troubleshooting skills and familiarity with network monitoring tools.