4 Freepbx Jobs

You will be joining Vitelglobal Communications Pvt Ltd in Hyderabad, India, working in US Shifts (Night Shift) for 5 days a week with weekends off. As a Technical Support Team Lead or Technical Manager, you will be responsible for managing the VOIP services support team. Your strong technical background in VOIP technologies, leadership skills, and ability to handle complex technical issues while ensuring customer satisfaction will be crucial. Your key responsibilities will include leading, mentoring, and managing a team of technical support engineers specializing in VOIP solutions. You will provide technical guidance, escalate complex technical issues, oversee high-quality support delivery for VOIP products and services, manage the ticketing system, and ensure SLAs are consistently met. Root cause analysis, collaboration with engineering teams, maintaining troubleshooting guides, and handling customer escalations are also part of your role. To excel in this position, you should have a minimum of 5-7 years of technical support experience, with 2-3 years in a leadership role in the VOIP/Telecommunications industry. Your technical skills should encompass a strong knowledge of VOIP technologies, experience with platforms like Asterisk, FreePBX, Cisco, or similar, and familiarity with networking concepts. Proficiency in troubleshooting VOIP-related issues, understanding telecom protocols and systems, and experience with server and network management are required. In addition to technical skills, you should possess excellent communication skills, problem-solving abilities, and analytical thinking. Strong leadership skills, ability to manage high-pressure situations, and prioritize tasks effectively are essential. A customer-focused mindset and dedication to delivering exceptional service are also key soft skills required for this role. A Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field is necessary, while advanced certifications or a Master's degree would be advantageous. Preferred qualifications include experience in a US Shift or 24/7 support environment, knowledge of cloud-based VOIP solutions, experience with VOIP billing systems and integrations, and certifications like CCNA, CompTIA Network+, or ITIL Foundation. If you meet the qualifications and are interested in this opportunity, please share your updated resume at 9347176819.,

About the Role We're seeking a skilled and proactive VoIP Engineer with at least 2 years of hands-on experience in SIP-based systems, Linux server management, and VoIP troubleshooting. If you've ever found beauty in a perfect SIP handshake or debugged NAT hell like a champ, youll feel right at home here. Youll be responsible for maintaining, optimizing, and expanding our IP telephony and unified communication infrastructureworking across Asterisk, FreeSWITCH, Kamailio, and other open-source tools. Key Responsibilities Deploy, configure, and manage VoIP infrastructure (Asterisk, FreePBX, Kamailio, OpenSIPS, or similar). Monitor and troubleshoot call quality issues, SIP signaling, RTP media streams, and NAT/firewall behavior. Manage Linux servers for VoIP applications service tuning, logs, security, cron jobs. Handle integrations with CRM, call recording, SIP gateways, SBCs, and media servers. Write and optimize dialplans, IVRs, and call routing logic using Asterisk or Lua/JSON for FreeSWITCH. Analyze PCAPs and SIP traces using Wireshark, sngrep, Homer, or similar tools. Work with networking and DevOps teams to ensure QoS, bandwidth, and latency optimization. Maintain documentation for configurations, deployments, and internal processes. Required Skills & Experience Minimum 2 years of VoIP experience in a production environment. Strong knowledge of SIP, RTP, SRTP, SIP registration, and NAT traversal techniques. Proficiency in Linux system administration (Ubuntu/RHEL) and bash scripting. Practical experience with VoIP monitoring and debugging tools (e.g., sngrep, tcpdump, Wireshark). Understanding of IP networking (TCP/UDP, DNS, DHCP, VLANs, routing). Ability to interpret SIP INVITE, 200 OK, BYE, REGISTER flows like poetry. Good-to-Have (Not Mandatory, but Gold) Familiarity with Kamailio, OpenSIPS, or other SIP proxy/registrar solutions. Experience with VoIP security measures (TLS, SRTP, fail2ban, SIP authentication). Exposure to SIPREC, TTS/STT, or AI-based call analytics. Understanding of number masking, multi-tenant PBX, or contact center integrations. Knowledge of monitoring stacks (Grafana/Prometheus) or VoIP-aware dashboards. DevOps-friendly skills: Docker, Git, CI/CD pipelines. Education Bachelors degree in Computer Science, Information Technology, Electronics, or relevant field.

Advantmed; a leader in US Healthcare, is looking for empathetic individuals with great interpersonal skills who can build relationships with their employees. The right person will thrive in an "all hands-on deck" environment. Design, deploy, and manage VoIP systems using platforms like FreePBX, Genesys Cloud, and RingCentral etc. Maintain and troubleshoot SIP trunks, call routing, and number provisioning. Implement and manage fax solutions. Support and optimize call center operations including IVR, call queues, and call flows using Queue Matrix and related systems. Collaborate with cross-functional teams to integrate voice systems with CRM, ticketing, and other enterprise applications. Lead or participate in voice infrastructure-related DR/BCP planning, testing, and documentation. Monitor system performance, ensure uptime, and proactively address issues related to voice traffic, QoS, and latency. Manage telephony vendors and act as a liaison for technical escalations. Document network topologies, system configurations, change logs, and SOPs . Role specific competencies Required: Bachelors degree in information technology, Computer Science, or related field (or equivalent experience). 7+ Years of Experience in VoIP Infrastructure management. Proven experience with: FreePBX administration and troubleshooting Genesys Cloud deployment and support RingCentral CX configuration VoIP Innovations provisioning Twilio fax integration and troubleshooting Queue Matrix platform (or similar call center software) Strong knowledge of SIP protocols, call routing, and telephony concepts. Familiarity with network QoS, NAT traversal, firewall configuration related to VoIP. Experience with Disaster Recovery (DR) and Business Continuity Planning (BCP) in telecom infrastructure. Soft Skills: Strong problem-solving abilities and troubleshooting skills. Excellent communication and collaboration skills. Ability to work independently and as part of a team. Strong attention to detail and organization skills. What You’ll Need: Excellent verbal communication and the ability to convey information clearly and effectively. Excellent Task Management and Organizing skills. Exceptional Analytical & Decision-Making skills. Excellent delegator and mediator. Great interpersonal skills. Quick decision-making and problem-solving abilities. Fantastic organizational and time management skills. Strategic and creative mindset. Design, deploy, and manage VoIP systems using platforms like FreePBX, Genesys Cloud, and RingCentral etc. Maintain and troubleshoot SIP trunks, call routing, and number provisioning. Implement and manage fax solutions. Support and optimize call center operations including IVR, call queues, and call flows using Queue Matrix and related systems. Collaborate with cross-functional teams to integrate voice systems with CRM, ticketing, and other enterprise applications. Lead or participate in voice infrastructure-related DR/BCP planning, testing, and documentation. Monitor system performance, ensure uptime, and proactively address issues related to voice traffic, QoS, and latency. Manage telephony vendors and act as a liaison for technical escalations. Document network topologies, system configurations, change logs, and SOPs . Role specific competencies Required: Bachelors degree in information technology, Computer Science, or related field (or equivalent experience). 7+ Years of Experience in VoIP Infrastructure management. Proven experience with: FreePBX administration and troubleshooting Genesys Cloud deployment and support RingCentral CX configuration VoIP Innovations provisioning Twilio fax integration and troubleshooting Queue Matrix platform (or similar call center software) Strong knowledge of SIP protocols, call routing, and telephony concepts. Familiarity with network QoS, NAT traversal, firewall configuration related to VoIP. Experience with Disaster Recovery (DR) and Business Continuity Planning (BCP) in telecom infrastructure. Soft Skills: Strong problem-solving abilities and troubleshooting skills. Excellent communication and collaboration skills. Ability to work independently and as part of a team. Strong attention to detail and organization skills. What You’ll Need: Excellent verbal communication and the ability to convey information clearly and effectively. Excellent Task Management and Organizing skills. Exceptional Analytical & Decision-Making skills. Excellent delegator and mediator. Great interpersonal skills. Quick decision-making and problem-solving abilities. Fantastic organizational and time management skills. Strategic and creative mindset.

Role & responsibilities Install, configure, and support Windows (7, 8, 10, 11) , Linux (Ubuntu, CentOS, Red Hat) , and Apple macOS systems. Set up and manage Windows Server (2016, 2022) , Active Directory , and domain services. Provide comprehensive technical support to users across desktop, laptop, and mobile platforms. Configure and maintain FreePBX and Asterisk VoIP systems; handle GSM Gateways and IP phone (SIP) registrations . Install and support softphones (e.g., Twinkle) and troubleshoot VoIP communication issues. Perform LAN/WAN troubleshooting , and configure routers, switches, DNS, DHCP, and proxy servers. Support and troubleshoot network and local printers . Install and update software, perform OS patching, and monitor system version control across all OS platforms. Maintain and manage asset inventory of all IT equipment including desktops, laptops, printers, and mobile devices. Ensure secure and efficient configuration of company email systems , especially Outlook and macOS Mail. Set up and troubleshoot macOS-related applications, device configurations, and system permissions. Monitor systems, proactively identify performance issues, and implement effective resolutions. Follow and create detailed technical documentation and user guides. Collaborate with cross-functional teams to support IT initiatives and resolve escalated issues. Preferred candidate profile Required Skills & Qualifications: 24 years of proven experience in IT support, system administration, or helpdesk roles. Strong hands-on experience with Windows, Linux (Ubuntu/CentOS), and Apple macOS systems. Experience with VoIP technologies , including FreePBX, Asterisk, GSM gateways, and IP phone configuration. Solid understanding of Active Directory, Windows Server, and domain environments . Proficiency in network configuration and troubleshooting (LAN/WAN, DNS, DHCP, switches, routers). Skilled in Outlook/email setup , printer configuration, and basic cybersecurity best practices.