19 Asterisk Jobs

Key Responsibilities: Provide first-line technical support for voice-related issues via phone, email, or ticketing systems. Monitor, troubleshoot, and resolve VoIP and telephony system issues. Handle call routing, SIP configuration, and PBX setup (e.g., Cisco, Avaya, Asterisk). Coordinate with network and IT support teams for cross-functional troubleshooting. Perform routine maintenance, upgrades, and documentation of voice infrastructure. Track and manage incidents using ITSM tools (e.g., ServiceNow, Remedy).

As an AI Voice LLM Integration Developer, you will play a pivotal role in building and optimizing Your work will focus on: Integrating GPT's ASR (speech-to-text) and TTS (text-to-speech) APIs into our platform. Handling real-time voice streaming from VoIP/SIP systems. Optimizing low-latency communication between AI models and telephony platforms (e.g., FreeSWITCH, WebRTC). Supporting PBX call routing handoWs with AI agents. Ensuring high-quality, natural-sounding AI-driven voice interactions. Key Responsibilities Design and develop real-time voice processing pipelines for AI-driven conversations. Integrate OpenAI's Whisper (ASR) and TTS APIs with VoIP and WebRTC systems. Develop low-latency audio streaming middleware between telephony providers(Telnyx, Bandwidth) and GPT. Work with SIP and WebRTC to ensure seamless audio transmission. Implement PBX call routing and AI handoW mechanisms (e.g., transferring AI-handled calls to human agents). Optimize AI voice latency and response times for a real-time, natural experience. Collaborate with VoIP engineers to integrate AI capabilities into SIP-based systems. Design APIs to manage AI-driven IVR workflows and customer interactions. Ensure compliance with telephony regulations (e.g., STIR/SHAKEN, call recording laws). Monitor system performance and implement scalability strategies for voice interactions. Required Qualifications AI LLM Integration o Experience integrating GPT APIs (ChatGPT, Whisper, TTS engines) for voice applications. o Understanding of real-time AI voice processing and conversational AI workflows. Voice Audio Streaming o Experience working with low-latency, real-time audio streaming. o Familiarity with WebRTC, SIP/RTP, and VoIP streaming. Programming Middleware Development o Proficiency in Python, Node.js, or Go for API and middleware development. o Experience developing RESTful APIs and real-time streaming solutions. VoIP Telephony Knowledge o Familiarity with SIP, FreeSWITCH, Asterisk, or other PBX platforms. o Experience working with SIP trunking providers (Telnyx, Bandwidth, Flowroute, etc.). Performance Optimization o Ability to reduce latency in AI-driven conversations. o Experience with audio codec optimization (G.711, Opus, etc.). One or more of the following additional qualifications: o Experience with STT/ASR models beyond GPT (Google Speech-to- Text, Deepgram, Kaldi). o Background in signal processing or audio engineering. o Familiarity with cloud-based voice solutions (AWS Connect, Twilio Voice, Dialogflow CX). o Knowledge of containerization (Docker, Kubernetes) for scaling AI voice workloads. o Experience with multi-tenant architectures for voice AI.

Hiring NOC Engineer (3–5 yrs) in Kolkata. Must have experience in Asterisk, VoIP, Linux, SIP, networking, scripting, and MySQL. Preferred: Kamailio/OpenSIPS, telephony tools, and custom PBX. Strong troubleshooting and teamwork skills are needed.

Job Summary: We are looking for a Kamailio & FreeSWITCH Engineer with expertise in VoIP protocols, Linux administration, web servers, and MySQL databases to maintain and optimize our telecommunications infrastructure. Key Responsibilities: Kamailio SIP Server Management Configure, maintain, and troubleshoot SIP routing. FreeSWITCH Administration – Install, optimize, and debug VoIP functionalities. Linux OS & Web Server – Manage Ubuntu/CentOS , NGINX, and Apache for high performance. Database Management – Optimize MySQL databases for scalability. Collaboration & Support – Work with teams to deploy features and troubleshoot issues. Required Skills: Proven experience with Kamailio & FreeSWITCH Strong knowledge of Linux OS & VoIP protocols (SIP, RTP) Expertise in NGINX, Apache, and MySQL Hands-on experience with scripting (Shell, Python) Problem-solving mindset & ability to work in a fast-paced environment Preferred Qualifications: Familiarity with AWS/Azure cloud platforms Knowledge of virtualization tools (VMware, Proxmox) Experience in high-availability and load-balancing configurations Location: Hyderabad Employment Type: Full-Time Experience: Minimum 1 year

We are looking for an experienced Asterisk and FreeSWITCH Developer to design, develop, and maintain robust VoIP communication systems. You will be instrumental in creating scalable PBX systems, call center solutions, and custom telephony applications using open-source VoIP platforms. Key Responsibilities: Design, implement, and maintain VoIP solutions using Asterisk and FreeSWITCH . Develop and manage PBX systems , IVRs, and SIP-based telephony features. Integrate VoIP systems with CRM, databases, and third-party APIs. Monitor and troubleshoot VoIP network performance, ensuring high availability and quality of service. Customize dial plans, call flows, codecs, and other telephony features. Maintain system documentation and provide post-deployment support. Required Skills: Hands-on experience (3-5 years) with Asterisk and FreeSWITCH . Strong understanding of SIP, RTP, and VoIP protocols . Proficiency in Linux system administration and scripting (e.g., Bash, Python). Familiarity with MySQL/PostgreSQL for backend data handling. Experience with tools like Wireshark , SIPp , or other VoIP testing utilities. Knowledge of call routing , media transcoding , and NAT traversal . Good to Have: Experience integrating VoIP platforms with CRM systems . Exposure to Kamailio/OpenSIPS , WebRTC, or telephony billing systems. Certification in VoIP technologies or Linux administration.

Position Summary : The candidate suitable for this role of Senior Software Engineer will be responsible for leading the development and implementation of complex software solutions. This role involves a high level of technical expertise and the ability to guide and mentor junior team members. The Senior Software Engineer will collaborate with cross-functional teams to define, design, and ship new features while maintaining high standards of software quality. Key Responsibilities : - Design and develop high-volume, low-latency applications for mission-critical systems, delivering high availability and performance. - Contribute to all phases of the development lifecycle, from concept and design to testing. - Write well-designed, testable, and efficient code. - Ensure designs comply with specifications. - Prepare and produce releases of software components. - Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review. Skills : - 4-6 years of experience in software development. - Solid background in GoLang. - Strong data structures and algorithms concepts. - Designing and problem-solving skills, with a strong bias for architecting for performance and scalability. - Sound knowledge of cloud services and Kubernetes. Good to have Skills : - Good Understanding SIP/RTP protocols - Hands-on experience with any of FreeSWITCH/Asterisk/OpenSIPS/Kamailio open source VoIP softwares. Qualifications : - B. Tech/M. Tech/MCA in Computer Science Benefits : - Flexible Working Hours. - Hybrid Working Style. - Personal Accidental Insurance. - Health Insurance to Self, Spouse and two kids. - 5 days working week.

Role & responsibilities Configure and troubleshoot SIP trunks, call flows, and routing. Monitor call quality and optimize using QoS metrics (jitter, latency, packet loss). Administer and support telephony platforms like Vicidial or open-source dialers. Manage dial plans, number ranges, hunt groups, IVRs, and call routing configurations. Conduct root cause analysis and resolve L2/L3 voice-related incidents. Coordinate with ISPs, SIP providers, and vendors for provisioning and issue resolution. Maintain technical documentation including call flows, backups, and change logs. Participate in on-call support for telephony-related issues. Preferred candidate profile We are looking for a hands-on VoIP specialist with deep technical expertise in configuring and supporting enterprise telephony systems. The ideal candidate should have strong experience in SIP trunking, call routing, and open-source dialer platforms like Vicidial, along with a solid understanding of networking and troubleshooting complex voice issues.

Job Title: NOC Manager–VoIP Location: New Town, Chinar Park Experience: 3–5 years Requirements: 3+ years in NOC/VoIP roles Proficient in Asterisk, Linux, SIP Experience with MySQL Preferred: AI/ML exposure, open-source telephony tools

The Associate Software Team Lead is pivotal in steering a group of talented software engineers towards the successful execution of R&D projects. This role involves a blend of technical expertise and leadership skills tmanage the development lifecycle, mentor team members, and ensure that software deliverables are innovative, robust, and align with customer expectations. The Associate Team Lead acts as a bridge between the engineering team and senior management, translating business objectives inttechnical strategies, fostering a culture of continuous improvement, and maintaining a focus on both short-term milestones and long-term goals. Qualification: Relevant industry certifications (Azure/AWS certified professional) Bachelor s degree in computer science / engineering, or equivalent work experience. Software Engineer level of experience with exceptional Real-Time skills and enthusiasm Proven ability tself-manage and structure work, this must be demonstrated through clear examples in your application Product / Technical : Degree in Computer Science or Engineering or Equivalent with 10+ years of relevant experience working with C/C++, C#, PHP. Must have 6+ years of Linux C++ / C developer. Must have 6+ years of Windows C/ C#/.NET, Dependency Injection Experience with Service Bus, Test Driven development Must have strong background in muti-process / multi-threaded application design. Must be proficient in Linux (currently using EL9) - Development, Bash shell. Must have strong background using and/or implementing SIP, RTP, or other voice protocols. Working knowledge of Asterisk/FreeSwitch Experience with Machine Learning technologies, NLP, Python libraries (Pandas, Keras, TensorFlow etc.) Good understanding of Python libraries for machine learning, Computer vision, Speech Analytics and Deep Learning tools & techniques Working experience of Cloud (preferably AWS) is an added advantage. Working experience of Cloud (OKD / OpenShift preferred) development Working knowledge of Cloud tools such as Kubernetes, and CI/CD tools such as Harness and/or Jenkins. Working knowledge of Monitoring Tools such as Datadog and/or OpsGenie. Experience working JIRA and in an Agile team. Knowledge of front end technologies (React Js , Node Js, Java script) Working knowledge on Application Security/Vulnerability tools like Black Duck, Coverity / App Scan etc. Experience with API / RESTful data services Experience using Postgres and SQL Server database technologies. Knowledge of VXML & IVR technologies/solutions. Experience of voice & viderecording platforms is advantageous Good understanding of Computer Vision, Speech Analytics and Deep Learning tools & techniques Core Tasks: Lead and support the VASR and Fonolproduct development and maintenance, ensuring global customer success. Initial ramp up is expected tbe based on small product issue resolution building tnew feature development. Once team established and product knowledge at required level, lead the development and implementation of software projects from conception tdeployment. Provide technical expertise and guidance in software design, coding standards, and system integration. Participate in technical requirements though tdelivery Estimates take intconsideration all aspects of solution and are relatively accurate. Tasks and Defects are addressed proactively. Quality gates are met for deliverables. Champion agile development methodology within the development organization. Ensure customer success when called upon tassist in complex issues. Mentor Associate and Graduate Engineers. Ensure the quality and reliability of software through rigorous testing and code reviews. Encourage innovation and the exploration of new technologies tenhance product capabilities. Troubleshoot and resolve complex technical issues that arise during the development process. Manage the allocation of resources, including personnel and technology, toptimize productivity. Establish and monitor performance metrics tevaluate the success of software projects

Job Description The purpose of this role is to manage all daily inbound/outbound dialer activity & inbound service levels across all multi-functional areas. Analyze real time contact center statistics in order to facilitate actions to meet inbound & outbound Collection targets. Dialer Support Create dialing strategies and campaigns in line with company strategy Continuously innovate to improve the performance of the dialer Liaise with the technical support team regarding dialer irregularities and maintain a high level of customer service Implement, control and evaluate calling strategies on the predictive dialer Campaign monitoring and troubleshooting Ensure compliance is continuously followed by communicating with all supervisors and managers Reporting and analysis on dialer performance Analyzing reports by interpreting results and by making additional recommendations to increase dialer performance. Manage relationships and expectations with various campaign managers. Debrief and review campaigns from a dialer perspective. Internal training on the dialer process at all levels within the call center is to be provided when required. Qualifications Bachelor's degree in CSE/IT Minimum of 5 years dialer administrator experience ( C- Zentrix/Asterisk based Dialer would be preferable) Minimum of 5 years experience in the interpretation of call center analytics. Proven record of formulating strategies and ability to effectively analyze business data Proficient at MS Office (Excel - advanced) Knowledge of dialer management/ownership and scenario based capacity planning for outbound Experience in developing and implementing strategic dialer projects that bring about system/operational efficiencies Technical Skills DBMS Concepts and SQL queries Linux/WINDOWS/CentOS Java Script,HTML,XML Basic knowledge of Voice and Data network communication PRI,VoIP,Media Gateways Attributes and behaviors Analytical(production and interpretation) and effective decisionmaker Persuasive, influence and initiate action High attention to detail Excellence interpersonal and relationship building skills

5 years of building Voice based applications, LAN/WAN experience, design and troubleshooting experience with VoIP, SIP, RTP is required Experience with development for Asterisk and Kamailio stack is required Experience with SBC, PBX

Role & responsibilities Develop, configure, and manage Asterisk-based VoIP solutions Implement and troubleshoot SIP, IAX2, PRI, and WebRTC connections Develop custom AGI scripts, dial plans, and IVR solutions Integrate Asterisk with CRM, databases, and third-party APIs Optimize call routing, failover mechanisms, and load balancing Monitor, debug, and enhance system performance for scalability and security Automate workflows and reporting using bash scripts, PHP, or Python Ensure high availability and disaster recovery solutions for Asterisk-based systems Provide technical support and documentation for deployed solutions Preferred candidate profile 3+ years of experience in Asterisk PBX, FreePBX, or related VoIP platforms Strong understanding of SIP, RTP, WebRTC, and VoIP protocols Proficiency in AGI scripting, dial plan customization, and IVR development Experience with Linux (Ubuntu/CentOS), MySQL/PostgreSQL, and Bash scripting Knowledge of networking, firewalls, NAT traversal, and QoS for VoIP Hands-on experience with API integrations (REST, SOAP, WebSockets) Familiarity with VoIP security best practices Experience with Kamailio, OpenSIPS, or Freeswitch Knowledge of cloud-based VoIP solutions (AWS, Azure, GCP) Understanding of call center solutions like Vicidial, GoAutoDial Experience with AI-based voice recognition and text-to-speech engines

Job Title: Senior Python Developer (Cloud Platforms) Job Description: We are seeking a seasoned Senior Python Developer with a strong background in cloud services (AWS, Azure, GCP) to join our dynamic team. The ideal candidate will possess a deep understanding of Python programming and significant experience working with major cloud platforms. This role involves developing high-quality, scalable, and innovative applications while collaborating with cross-functional teams to drive forward our technology initiatives. Key Responsibilities: - Design, develop, and maintain robust Python applications with a focus on cloud integration and scalability. - Implement and manage cloud-based solutions across AWS, Azure, and GCP, ensuring optimal performance and security. - Collaborate with development teams to define architecture, best practices, and strategies for cloud deployment and management. - Lead the integration of cloud services into existing systems, facilitating seamless data exchange and enhancing functionality. - Monitor, troubleshoot, and optimize applications for improved performance and reduced costs. - Keep abreast of new cloud technologies and Python development tools, advocating for their adoption where beneficial. - Mentor junior developers, fostering a culture of technical excellence and continuous learning. Requirements: - Bachelors degree in Computer Science, Engineering, or a related field. - At least 4 years of professional experience in Python development, with a proven track record of successful projects. - Strong expertise in cloud services (AWS, Azure, and/or GCP), including experience with cloud storage, compute services, and cloud security best practices. - Proficient in developing and deploying containerized applications using Docker, Kubernetes, or similar technologies. - Familiarity with CI/CD pipelines, automated testing, and deployment strategies. - Experience with RESTful API development and integration. - Solid understanding of databases (SQL and NoSQL) and data modeling principles. - Excellent problem-solving skills and the ability to think analytically. - Strong communication and collaboration skills, with the ability to work effectively in a team environment. - Agile/Scrum development methodology experience is preferred. Additional Skills (Nice to Have): - Certifications in AWS, Azure, or GCP. - Experience with serverless architectures. - Knowledge of web development frameworks (e.g., Django, Flask). What We Offer: - Competitive salary and benefits package. - Opportunities for professional growth and advancement. - A collaborative, inclusive, and dynamic work environment. - Access to the latest tools and technologies. - Flexible working arrangements to support work-life balance. How to Apply: Please submit your resume, a cover letter highlighting your relevant experience, and any portfolio or GitHub links showcasing your work. We look forward to reviewing your application and potentially welcoming you to our team!

Location - Remote (Part Time), Pan India, Hyderabad,ahmedabad,pune,chennai,kolkata Project Based Job Preferred candidate profile Good knowledge of VoIP domain technologies and related networking concepts Experience with WebRTC technologies Experience with cloud platforms like AWS (preferred), GCP. Experience in scripting with shell, python Experience in New PJSIP Experience with Asterisk development Experience with relational databases like MySQL. Strong analytical, problem-solving, and troubleshooting skills Experience with SIPp or any other SIP testing tools will be a plus.

Job Overview: We are looking to hire experienced developers for remote positions who can contribute their expertise to our SaaS product. The ideal candidate will have a strong background in telephony systems, Python development, DevOps, real-time systems, and security. Salary is flexible for the right candidate who is ready to drive innovation and excellence in our product offerings. Key Responsibilities: Telephony and Communication Systems: Develop, maintain, and optimize telephony solutions using FreeSWITCH, Asterisk, SIP, WebRTC, and VoIP protocols. Troubleshoot and resolve issues related to call routing, connectivity, and communication quality. Python Development and Scalability: Design and implement scalable backend systems using Python. Utilize asynchronous frameworks such as FastAPI and Celery for high-performance applications. Optimize interactions with PostgreSQL databases and ensure efficient message queuing. DevOps and Cloud Infrastructure: Implement, manage, and optimize containerized applications using Docker and Kubernetes. Deploy and maintain applications on cloud platforms (AWS, GCP) ensuring high availability and performance. Collaborate with the operations team to improve CI/CD pipelines and automate infrastructure management. Real-Time Systems: Design and develop systems utilizing WebSockets, UDP, and low-latency networking protocols to support real-time communication. Ensure minimal latency and high throughput for mission-critical applications. Security and Compliance: Integrate security protocols such as SIP/TLS and SRTP to safeguard communications. Ensure compliance with data protection standards including GDPR and HIPAA, integrating security best practices in software design and deployment. Collaboration and Mentoring: Work closely with cross-functional teams including product managers, designers, and other developers to shape product features and architecture. Mentor junior team members and promote a culture of continuous learning and improvement. Required Skills and Qualifications: Proven experience in developing and managing telephony systems with FreeSWITCH/Asterisk, SIP, WebRTC, and VoIP protocols. Strong proficiency in Python, including experience with asynchronous frameworks such as FastAPI and Celery. Hands-on experience with PostgreSQL database optimization and message queue systems. Solid understanding of DevOps practices with practical experience using Docker, Kubernetes, and cloud platforms (AWS, GCP). Demonstrated expertise in building real-time systems using WebSockets, UDP, and ensuring low-latency networking. Deep knowledge of security protocols including SIP/TLS, SRTP and familiarity with regulatory compliance frameworks like GDPR and HIPAA. Excellent problem-solving skills, attention to detail, and the ability to work independently in a remote setting. Strong communication and collaboration skills. Preferred Qualifications: Prior experience working on SaaS products environment. Contributions to open-source projects or participation in developer communities. Experience with additional programming languages and frameworks is a plus. Compensation and Benefits: Flexible salary package for the right candidate. Opportunity to work remotely from anywhere in India. Dynamic and collaborative work environment. Opportunities for professional growth and skill development.

Job Overview: We are looking to hire experienced developers for remote positions who can contribute their expertise to our SaaS product. The ideal candidate will have a strong background in telephony systems, Python development, DevOps, real-time systems, and security. Salary is flexible for the right candidate who is ready to drive innovation and excellence in our product offerings. Key Responsibilities: Telephony and Communication Systems: Develop, maintain, and optimize telephony solutions using FreeSWITCH, Asterisk, SIP, WebRTC, and VoIP protocols. Troubleshoot and resolve issues related to call routing, connectivity, and communication quality. Python Development and Scalability: Design and implement scalable backend systems using Python. Utilize asynchronous frameworks such as FastAPI and Celery for high-performance applications. Optimize interactions with PostgreSQL databases and ensure efficient message queuing. DevOps and Cloud Infrastructure: Implement, manage, and optimize containerized applications using Docker and Kubernetes. Deploy and maintain applications on cloud platforms (AWS, GCP) ensuring high availability and performance. Collaborate with the operations team to improve CI/CD pipelines and automate infrastructure management. Real-Time Systems: Design and develop systems utilizing WebSockets, UDP, and low-latency networking protocols to support real-time communication. Ensure minimal latency and high throughput for mission-critical applications. Security and Compliance: Integrate security protocols such as SIP/TLS and SRTP to safeguard communications. Ensure compliance with data protection standards including GDPR and HIPAA, integrating security best practices in software design and deployment. Collaboration and Mentoring: Work closely with cross-functional teams including product managers, designers, and other developers to shape product features and architecture. Mentor junior team members and promote a culture of continuous learning and improvement. Required Skills and Qualifications: Proven experience in developing and managing telephony systems with FreeSWITCH/Asterisk, SIP, WebRTC, and VoIP protocols. Strong proficiency in Python, including experience with asynchronous frameworks such as FastAPI and Celery. Hands-on experience with PostgreSQL database optimization and message queue systems. Solid understanding of DevOps practices with practical experience using Docker, Kubernetes, and cloud platforms (AWS, GCP). Demonstrated expertise in building real-time systems using WebSockets, UDP, and ensuring low-latency networking. Deep knowledge of security protocols including SIP/TLS, SRTP and familiarity with regulatory compliance frameworks like GDPR and HIPAA. Excellent problem-solving skills, attention to detail, and the ability to work independently in a remote setting. Strong communication and collaboration skills. Preferred Qualifications: Prior experience working on SaaS products environment. Contributions to open-source projects or participation in developer communities. Experience with additional programming languages and frameworks is a plus. Compensation and Benefits: Flexible salary package for the right candidate. Opportunity to work remotely from anywhere in India. Dynamic and collaborative work environment. Opportunities for professional growth and skill development.

Deploying telecom applications on private cloud such Red Hat OpenStack, OpenShift, public cloud AWS, Azure, GCP. Installation, acceptance, and performance management of 5G, O-RAN applications. Code pipeline and DevOps: Jenkins, git, GitHub, Bitbucket, Terraform, Azure DevOps, Kubernetes, AWS DevOps Responsibilities: Develop and Implement Telecom Solutions: Design, develop, and maintain telecom applications using Asterisk and SIP protocol, ensuring high performance and scalability. Backend Development: Utilize NodeJS to build robust backend services and APIs, integrating with telecom systems and ensuring seamless communication between various components. Collaborate with Architects and Developers: Work closely with a team of architects and developers to translate requirements into technical solutions, participating in design and code reviews to ensure quality and adherence to best practices. Optimize and Scale Applications: Focus on optimizing the performance of telecom applications, implementing scalable solutions to handle growing traffic and user demands. Integrate with CRM Systems: Work on integrating telecom applications with CRM systems such as Salesforce, Zoho, Leads Square, and others, ensuring seamless data flow and synchronization across platforms. Troubleshoot and Debug: Identify, diagnose, and resolve complex issues in telecom systems, ensuring minimal downtime and high availability of services. Stay Updated with Industry Trends: Keep up to date with the latest trends and technologies in the telecom domain, especially around Asterisk, SIP, NodeJS, and CRM integrations, applying this knowledge to enhance application features and performance. Candidate Profile Experience in Telecom Domain: Proven experience in developing telecom applications, with a strong understanding of Asterisk and SIP protocols. Proficiency in NodeJS: Extensive experience in backend development using NodeJS, with a solid understanding of asynchronous programming, event-driven architecture, and RESTful API development. Knowledge of Telecom Protocols: In-depth understanding of telecom protocols, especially SIP, and hands-on experience with Asterisk PBX. CRM Integration Experience: Familiarity with integrating telecom systems with CRM platforms like Salesforce, Zoho, Leads Square, or similar systems is highly desirable. Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to troubleshoot complex telecom systems and optimize performance. Team Collaboration: Excellent communication skills, with experience working in collaborative environments, and the ability to contribute to a high-performance team. Educational Background: A degree in Computer Science, Telecommunications, or a related field is preferred, but equivalent work experience will also be considered. Additional Skills: Familiarity with other telecom-related technologies, VoIP, WebRTC, and cloud-based telephony solutions, would be an added advantage.

Job Purpose Objective is to create a virtuous cycle of improvement in our dialer system & process to increase ease for our DMS call center team. Duties and Responsibilities To delivers Innovations. Builds on the ideas identified and shared on agreed timeline. Work with Business/IT in BFL to understand the dialer requirement for business along with CRM integration. Preparation of BRD, User Stories & Test Cases, underlying business processes, and implementation plans with readiness of API specs for dialer specific products/Process flow. Co-ordinate development of solution in line with captured requirements. Necessary business approvals/underwriting approvals to be in sync with APIs and integration kit. Manage the UAT efforts until released into production and provide post-production after-care. Having comprehensive understanding of various phases like Requirement Gathering, Analysis, Design, Development and Testing. Analyzing core system components and extracting business logic and rules for seamless integrations. Work with key stakeholders to effectively orchestrate IT integration of Dialer and CRM integration along with DMS related requirement on customer App (3in1). Key Decisions / Dimensions To execute cross-functional digital projects maintain and manage agreed timelines. To track team KPI and performance Major Challenges To execute cross-functional digital projects as per agreed timeline and in-line with RBI, legal & compliance guidelines. To solve problems for issues that may emerge in the fulfillment space in course of a cross-functional digital project. Identify high customer impact processes within fulfillment and transform them via digital. To make sure real time dialer product & platform support to business & field team Required Qualifications and Experience a)Qualifications Postgraduate with Project Management skill set or Engineering Graduates b)Work Experience More than 2-5 years of experience in financial industry Experience in Project Management, Dialer and CRM platform, Semi technical understanding of APIs, Loan life cycle understanding. Web portal, Cloud & web based dialer along development delivery will be an added advantage

Who we are? Founded in 2015, SmartPing is a specialized Enterprise & Tele Communications service provider that connects businesses with their consumers over telecom and internet channels. ONE-STOP-SHOP for integrated communication backed up by innovative and intelligent technical platforms for SMEs, MNCs, large enterprises & Government entities Role: Asterisk Developer Department: IT Employment Type: Full Time, Permanent Location: Mohali Roles & Responsibilities: Application Development: Creating custom telephony applications and features using Asterisk's APIs, scripting languages, and modules. System Integration: Integrating Asterisk with other systems, databases, and third-party services to create comprehensive communication solutions. Call Routing and Logic: Developing call routing logic, interactive voice response (IVR) systems, voicemail solutions, call forwarding, and other call handling functionalities. Protocol Implementation: Implementing and managing VoIP protocols such as SIP (Session Initiation Protocol) and RTP (Real-Time Transport Protocol). Testing and Debugging: Ensuring the reliability, performance, and security of Asterisk applications through rigorous testing and effective debugging. Required Skills: We require a person who has experience in Cloud Call Center System development Using Asterisk PBX (Version above 16), Should have strong knowledge of Asterisk AMI and AGI (using perl or php) ,Asterisk Fast AGI , Asterisk Dial-plan ,Asterisk Optimization for High volumes , Strong Knowledge Python and PHP , Maria db (integration with applications) and Asterisk WERRTC ( STUN, TRUN server Deployment)