70 Asterisk Jobs

Responsibilities: * Design, develop, test & maintain Java full stack applications using Hibernate, Spring Boot & MySQL. * Collaborate with cross-functional teams on microservice architecture & SIP integration. Flexi working Work from home Travel allowance Health insurance Annual bonus Provident fund Maternity leaves Paternity leaves

You are sought to be an experienced Technical Support Team Lead or Technical Manager to oversee the VOIP services support team. Your responsibilities will include managing a team of engineers, addressing escalated VOIP-related issues, and ensuring top-notch service delivery to clients, particularly in the US market. Your role demands a strong technical background in VOIP technologies, exceptional leadership skills, and the ability to handle intricate technical challenges while upholding superior customer satisfaction. **Key Responsibilities:** - Lead, mentor, and manage a team of technical support engineers specialized in VOIP solutions. - Provide technical guidance and escalate complex technical issues to relevant teams as needed. - Ensure the team offers high-quality support for VOIP products and services, guaranteeing prompt issue resolution and customer contentment. - Manage the ticketing system, monitor ongoing issues, and uphold consistent SLA adherence. - Conduct root cause analysis for recurring technical issues and collaborate with product teams to implement solutions. - Collaborate with engineering teams to enhance product/service offerings based on customer experiences and support cases. - Develop, maintain, and update troubleshooting guides, knowledge base, and SOPs for the support team. - Handle customer escalations and offer advanced technical support for complex VOIP-related queries. - Provide performance reports on the team, encompassing incident resolution, customer feedback, and process enhancements. - Execute training programs to keep the support team abreast of the latest VOIP technologies and trends. - Participate in hiring, onboarding, and conducting performance evaluations for team members. - Collaborate with US-based teams and clients, working in the US Shift hours. **Qualifications Required:** - Minimum of 5+ years of technical support experience, with 2-3 years in a leadership role in the VOIP/Telecommunications sector. - Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. - Proficiency in troubleshooting VOIP call quality, connectivity, and infrastructure issues. - Hands-on experience with VOIP platforms like Asterisk, FreePBX, Cisco, Avaya, or similar technologies. - Familiarity with networking concepts such as IP addressing, DNS, DHCP, VPNs, and firewalls. - Excellent communication skills, both verbal and written. - Experience working in a US Shift or a 24/7 support environment would be advantageous. Please note that the company details were not provided in the job description.,

3-5 years of experience in B2B technical sales or VoIP solution engineering. Strong understanding of VoIP technologies: SIP, RTP, PBX, DID provisioning, codecs, Experience with platforms like FusionPBX, Asterisk, FreePBX, 3CX, or Freeswitch .

You are an experienced Technical Support Team Lead or Technical Manager responsible for managing the VOIP services support team. Your primary role is to oversee a team of engineers, provide escalated support for VOIP-related issues, and ensure high-quality service delivery to clients, particularly in the US market. Your responsibilities include leading and mentoring the technical support engineers, providing technical guidance, managing the ticketing system, tracking ongoing issues, and collaborating with engineering teams to improve product offerings based on customer experiences. To qualify for this role, you must have a minimum of 5+ years of experience in technical support, with at least 2-3 years in a leadership role in the VOIP/Telecommunications industry. You should possess strong knowledge of VOIP technologies such as SIP, RTP, PSTN, PBX, and IP Telephony. Experience with VOIP platforms like Asterisk, FreePBX, Cisco, or Avaya is essential, along with familiarity with networking concepts and troubleshooting issues related to VOIP call quality, connectivity, and infrastructure. In addition to technical skills, you should have excellent communication skills, both verbal and written, strong problem-solving abilities, the ability to manage high-pressure situations, proven leadership skills, and a customer-focused mindset. A Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field is required, while advanced certifications or a Master's degree would be a plus. Experience working in a US Shift or a 24/7 support environment, knowledge of cloud-based VOIP solutions, and certifications like CCNA, CompTIA Network+, or ITIL Foundation are preferred qualifications. Your success in this role will depend on your ability to lead, mentor, and manage a team of technical support engineers effectively, ensure high-quality support for VOIP products and services, and collaborate with various teams to enhance customer satisfaction and service delivery. Your commitment to staying updated with the latest VOIP technologies and trends, implementing training programs, and contributing to team performance evaluations will be vital to the success of the support team and the overall organization.,

As an Asterisk Developer with experience in VOIP and SIP development, you will be responsible for contributing to the development of cutting-edge Telephony software. Your expertise in VOIP software development, Asterisk development, and SIP development will be crucial in this role. You should have a strong background in VOIP, Asterisk, OpenSER (OpenSIPs), SIP, PBX, Phone Systems, Telephony, and Software Development. In this position, you will have the opportunity to work on innovative Telephony projects and be rewarded with an outstanding compensation package. If you are a Software Developer with experience in Asterisk or VOIP and possess a background in Information Technology, Engineering, Professional Services & Telecom, we encourage you to apply for the Asterisk Developer - VOIP Developer - SIP Developer position today.,

As a NOC Engineer at our Network Operations Center (NOC) in New Town, Kolkata, you will be an integral part of our team, utilizing your skills and experience to ensure the optimal performance of our telecommunication services. With a primary focus on Asterisk, VoIP, Linux systems, and networking, you will play a crucial role in maintaining and enhancing our telephony platforms. Your role will require a minimum of 3 years of hands-on experience with Asterisk, VoIP, and networking technologies. Proficiency in Linux distributions such as Ubuntu, CentOS, or Debian is essential, along with a strong understanding of TCP/IP, SIP, NAT, PAT, and firewall configurations. Additionally, you should be well-versed in scripting languages like Bash, Perl, PHP, and Python, and have experience working with MySQL and MongoDB databases. In this position, you will be responsible for understanding and maintaining the architecture of telephony services, operating and expanding SIP proxies, and designing feature enhancements for telephony platforms. Your role will also involve providing Level 3 technical support, monitoring telephony traffic for performance issues, and responding promptly to system alerts to ensure high availability and reliability. Preferred skills for this role include over 5 years of experience in a relevant telecom/VoIP domain, familiarity with VoIP gateways/SBCs like OpenSIPS and Kamailio, and knowledge of telephony monitoring, alerting, and logging tools. An understanding of call routing, rating, and billing systems, as well as open-source telecom technologies and AI/ML applications, will be advantageous. To excel in this role, you will need to demonstrate excellent verbal and written communication skills, strong interpersonal and collaboration abilities, and a positive attitude with a proactive approach to problem-solving. Your ability to work independently and within cross-functional teams will be key to your success in optimizing system performance and ensuring the seamless operation of our telecommunication services.,

IT Support Technician with experience in VOIP/IP PBX, CCTV & Door Access Systems. Install, configure & troubleshoot systems. Basic networking knowledge (LAN, WAN, VLAN, firewall). Perform preventive maintenance and ensure system uptime.

About the Job Were searching for a Dialer Manager to be responsible for the support of enterprise Dialer, SMS, and IB routing intraday configuration and administration. This position resides within the Collections Strategy & Performance Management Team and supports the Collection and Recovery departments. The Dialer Manager will assist in managing key Collections & Recovery initiatives including in-house and vendor placement strategies. This role will also interface on occasion with other department operations, daily operations review, and audit/compliance staff. As Dialer Manager, You Will Be responsible for the development and deployment of performance monitoring dashboards and skills assessment reporting in collaboration with other members of the Strategy Analytics Team and CDO. Support weekly/monthly adjustments to align with new and changing collection strategy configuration. Engage collaboratively with our Strategy, IT, Audit, and CDO teams to deliver upon assigned tasks. Support all projects that directly involve dialer support. Monitor daily strategy performance by using existing reports and collaborating with the Contact Strategy team, and suggest new approaches to accomplish KPI goals set out by Strategy and Analytics. Review and update dialer settings to optimize dialer performance. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. Assist in the development of other team members and provide day-to-day mentoring and guidance as requested by leadership. Collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business needs. As Dialer Manager, You Need Bachelor's degree in Business Administration, Accounting, Economics, Finance, or related experience. 5+ years of relevant experience in Dialer Operations or Dialer Administration within Financial Services, or related areas. Automotive Finance industry background is a plus. Experience supporting telephony and ALM platforms preferred. The ability to make sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems. Exceptional listening and communication skills to effectively convey written and verbal information. Strong PC skills; Microsoft Access, Excel, Word, and PowerPoint.

Job Title: IT Manager Location: Vecura Wellness Clinic Job Summary: We are looking for an experienced IT Manager to oversee and manage all technology operations at Vecura Wellness Clinic. The role involves ensuring smooth IT infrastructure, data security, and providing technical support to staff. Key Responsibilities: Manage and maintain clinic IT systems, networks, and software. Ensure data security, backups, and compliance with IT policies. Troubleshoot technical issues and provide timely support. Coordinate with vendors for IT hardware/software needs. Implement new technologies to improve efficiency. Requirements: Bachelors degree in IT/Computer Science or related field. 5+ years of IT management or support experience. Strong knowledge of networks, hardware, and healthcare IT systems. Problem-solving and team management skills.

As a VoIP Developer, you are expected to have a minimum of 3 years of experience in the field. Your responsibilities will include working with open source VoIP solutions like Asterisk, FreeSWITCH, OpenSIPS, and Kamailio. You should possess a strong understanding of PSTN lines and be proficient in VoIP and SIP technologies. Your role will involve the installation and configuration of various products, so prior experience in this area is essential. Proficiency in tools such as wireshark, tcpdump, sipp, fail2ban, and IPtables is required. You must have excellent analytical and troubleshooting skills to identify and resolve issues effectively. A good grasp of databases, including Mysql and Mongo, is necessary, along with experience in Database Replication and Heartbeat configuration. Familiarity with the TCP/IP protocol stack, LAN/WAN networks, and value-added VoIP features like Voicemail, ACD, IVRS, and CTI is also expected. Knowledge of SIP/SDP protocols, Softphones, Linux/server administration, WebRTC, and Enterprise Communication Servers (PBXs) is crucial for this role. You should be adept at problem troubleshooting and debugging techniques for both hardware and software components. In summary, your expertise in VoIP technologies, database management, network protocols, and server administration will be essential for success in this role.,

You are Hiring for the position of VoIP Developer at Vitel Global Communications Pvt Ltd in Hyderabad. As a VoIP Developer, you will be responsible for developing and maintaining VoIP applications, ensuring the smooth functioning of VoIP services, and optimizing communication channels for secure and efficient operations. To excel in this role, you should have proven experience in VoIP development with expertise in VoIP protocols such as SIP, RTP, and WebRTC. Your strong programming skills in languages like Python, C/C++, Java, or Lua will be essential for creating VoIP applications. Additionally, you should be adept at working with platforms like Asterisk, FreeSWITCH, OpenSIPS, or similar systems. Your responsibilities will include configuring and troubleshooting VoIP services on Linux servers, utilizing databases like MySQL or PostgreSQL for call data storage, and implementing network configurations for optimal VoIP performance. Knowledge of cloud platforms such as AWS, Azure, or Google Cloud, as well as experience with WebRTC for browser-based communication, will be beneficial for this role. Understanding security protocols in VoIP, call routing, load balancing, and high-availability configurations are key aspects of this position. Familiarity with SBCs and their role in securing VoIP networks will be an advantage. Your excellent troubleshooting skills, ability to diagnose complex VoIP issues, and strong communication skills are essential for collaborating with the team and ensuring effective VoIP operations. To qualify for this role, you should hold a Bachelor's degree in Computer Science, Information Technology, or a related field, along with a minimum of 3 years of experience in VoIP development, integration, and troubleshooting. Previous experience in a production environment working with telephony platforms and network infrastructure will be valuable. If you meet these requirements and are passionate about VoIP development, integration, and troubleshooting, we encourage you to share your resume with us at giri@vitelglobal.com to explore this exciting opportunity further.,

As a NOC Manager specializing in VoIP and Networking, you will be responsible for leading and enhancing our Network Operations Center. Your expertise in VoIP, Asterisk, Linux, and Networking will be crucial in managing and maintaining SIP proxies, Asterisk-based systems, and troubleshooting complex issues in VoIP gateways and routing systems. You will ensure the optimal performance, availability, and security of Linux servers while handling Level 3 technical escalations for network and telephony incidents. Designing and managing robust monitoring and alerting systems for VoIP infrastructure, analyzing telephony traffic, and resolving NAT, PAT, and firewall issues will be part of your responsibilities. You will also be involved in developing automation tools/scripts, working with databases, and implementing new VoIP features and functionalities. Moreover, you will lead and mentor NOC engineers, collaborate with cross-functional teams, and maintain detailed documentation for VoIP and network systems. The ideal candidate will have 3-5 years of experience in Asterisk, VoIP, and network management with proficiency in Linux systems, SIP, TCP/IP, and VoIP security. Strong scripting skills in Bash, Python, Perl, and PHP, along with experience in Kamailio/OpenSIPS, VoIP gateways, and SBCs are required. Knowledge of firewall configurations, NAT/PAT traversal, security best practices, MySQL/MongoDB, and telephony billing systems is essential. Excellent problem-solving abilities, communication skills, and team leadership qualities are also important for this role. If you are interested in this full-time position, please send your updated resume to sujoy@prohrstrategies.com. This role offers benefits such as paid sick time and Provident Fund, with a day shift schedule at the work location in person.,

Position Summary : The candidate suitable for this role of Senior Software Engineer will be responsible for leading the development and implementation of complex software solutions. This role involves a high level of technical expertise and the ability to guide and mentor junior team members. The Senior Software Engineer will collaborate with cross-functional teams to define, design, and ship new features while maintaining high standards of software quality. Key Responsibilities : - Design and develop high-volume, low-latency applications for mission-critical systems, delivering high availability and performance. - Contribute to all phases of the development lifecycle, from concept and design to testing. - Write well-designed, testable, and efficient code. - Ensure designs comply with specifications. - Prepare and produce releases of software components. - Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review. Skills : - 4-6 years of experience in software development. - Solid background in GoLang. - Strong data structures and algorithms concepts. - Designing and problem-solving skills, with a strong bias for architecting for performance and scalability. - Sound knowledge of cloud services and Kubernetes. Good to have Skills : - Good Understanding SIP/RTP protocols - Hands-on experience with any of FreeSWITCH/Asterisk/OpenSIPS/Kamailio open source VoIP softwares. Qualifications : - B. Tech/M. Tech/MCA in Computer Science Benefits : - Flexible Working Hours. - Hybrid Working Style. - Personal Accidental Insurance. - Health Insurance to Self, Spouse and two kids. - 5 days working week.

As a Senior/Lead Site Reliability Engineer (SRE) at our company, you will play a crucial role in architecting, scaling, and mentoring the reliability efforts of our cloud-based communication platforms. Your primary responsibility will be to design highly available systems, manage VoIP/SMS infrastructure at scale, and ensure mobile communication reliability across various platforms. Your key responsibilities will include architecting, deploying, and managing large-scale Linux-based communication platforms hosted on AWS. You will be leading the operations of Asterisk PBX systems and Kamailio SIP servers, driving automation frameworks (using Python, Bash, Go) for deployments, scaling, and failover, and mentoring junior and mid-level SREs on Linux operations, VoIP troubleshooting, and scripting best practices. In addition, you will be tasked with defining and enforcing Service Level Objectives (SLOs), Service Level Agreements (SLAs), and Error Budgets across VoIP, messaging, and mobile services. You will lead incident management war rooms, conduct Root Cause Analyses (RCAs), disaster recovery, and compliance initiatives. Furthermore, collaboration with Dev, Security, and Product teams to evolve reliability strategy will be a key part of your role. To excel in this position, you should have 10+ years of experience in SRE, DevOps, Development, Production Engineering, or Linux Systems roles. Expertise in Linux performance tuning, server security, and automation is essential. Deep experience with Asterisk, Kamailio, and SIP call flow troubleshooting, a strong understanding of mobile network behavior (latency, jitter, SMS routing), and mastery of Kubernetes, Docker, Terraform, Helm, and related cloud-native tools are required. Advanced scripting skills in Python, Go, or Bash, as well as experience in disaster recovery, multi-region failover, and compliance, are also necessary for this role.,

As a Lead Java Developer at Phonon.io, you will play a crucial role in developing and optimizing enterprise communication solutions utilizing your expertise in Java/J2EE, microservices, and cloud technologies. Your responsibilities will include leading a team, ensuring high-quality software delivery, and driving technical excellence. This position offers an exciting opportunity to work with cutting-edge technologies, mentor engineers, and contribute to impactful projects in a fast-paced environment. You will be responsible for leading two to three modules or core functionalities, each with a team of 3-4 engineers. Your role will involve application development, database management, VoIP system maintenance, Linux administration, AWS cloud computing, API development, scalability, performance optimization, collaboration with cross-functional teams, and troubleshooting support for backend and middleware applications. To qualify for this role, you should have a minimum of 8-10 years of experience in software development with a focus on J2EE, Spring Framework, Spring Security, Spring Boot, MySQL, and MongoDB. Hands-on experience with Asterisk and VoIP systems, strong Linux system administration and scripting skills, familiarity with AWS cloud services and API Gateway, and a proven track record of designing scalable applications are essential. A bachelor's degree in computer science, engineering, or a related field, or equivalent practical experience is required. Your technical skills should include proficiency in J2EE, extensive experience with Spring Framework, Spring Security, and Spring Boot, strong skills in MySQL and MongoDB, expertise in Asterisk and other VoIP technologies, proficiency in Linux system administration and scripting, experience with AWS services such as EC2, S3, and API Gateway, API development experience, and skills in designing high-performance, scalable applications. If you meet the qualifications and are ready to take on a challenging role that involves leadership, innovation, and collaboration in a dynamic environment, we encourage you to apply for this position. Join us at Phonon.io and be part of a team that is dedicated to delivering tangible business results through intelligent digital communication solutions.,

As a VICIDial System Administrator/Developer at SAI SHRADHA IT CONSULTING, you will be responsible for managing and enhancing the contact center platform to ensure optimal performance and integration with other business systems. Your expertise in Linux system administration, Asterisk, database management, and web development, particularly with VICIDial, will play a crucial role in maintaining the smooth operation of the contact center. Your responsibilities will include installing, configuring, and maintaining the VICIDial system components, monitoring system performance, troubleshooting technical issues, developing Asterisk dialplans, managing the MySQL/MariaDB database, and customizing the VICIDial web interface using PHP, HTML, CSS, and JavaScript. Additionally, you will integrate VICIDial with other business systems, implement security best practices, maintain accurate documentation, collaborate with IT staff and stakeholders, and provide on-call support for critical issues. The qualifications for this role include a Bachelor's degree in Computer Science or related field, along with at least 3 years of experience in Linux system administration, Asterisk, database management, and web development, with a minimum of 2 years specifically in VICIDial administration and development. Technical skills required include proficiency in Linux command-line administration, Asterisk configuration, MySQL/MariaDB administration, PHP, HTML, CSS, JavaScript, web servers, and knowledge of VoIP protocols and VICIDial API. Strong problem-solving, communication, collaboration, and documentation skills are essential. Preferred qualifications include experience with other contact center technologies, certification in Linux, Asterisk, or database administration, and familiarity with virtualization technologies. The ideal candidate will be rewarded with competitive remuneration. If you are a highly skilled and motivated professional with a passion for contact center technology and a desire to contribute to the success of businesses through VICIDial and Asterisk solutions, we encourage you to apply by emailing your profile to sidram.jagadi2512@gmail.com. Join our team at SAI SHRADHA IT CONSULTING and be part of a dynamic and innovative organization dedicated to delivering tailored solutions that meet the unique needs of our clients.,

The IT Support Executive plays a crucial role in ensuring the smooth functioning of the organization's IT systems and offering technical assistance to end-users, with a primary emphasis on managing Asterisk and Dialer servers efficiently. This position involves addressing hardware and software issues, overseeing network infrastructure, and implementing necessary procedures. Responsibilities include managing Asterisk and Dialer servers by efficiently handling telephonic and dialer server issues, configuring and monitoring Asterisk systems, managing user accounts and SIP trunks, troubleshooting call quality and connectivity problems, implementing security measures for VoIP communications, and setting up IVR, call queues, and conference bridges. Additionally, the role involves providing first-line technical support to end-users through various channels, promptly resolving hardware, software, and network issues, conducting regular system maintenance tasks like updates and upgrades, ensuring optimal IT system performance and security, administering network infrastructure, configuring network settings, managing user accounts and access controls, collaborating with other IT team members to resolve complex technical issues, staying updated on emerging technologies, suggesting process improvements, managing vendor relationships for hardware/software procurement and support contracts, demonstrating proficiency in Linux and server management, and providing desktop support to end-users. The ideal candidate for this position is expected to be available for an immediate joining, based in Gujarat, aged between 30 to 35 years, possess expertise in Asterisk, have experience in handling dialer and telephonic servers, exhibit strong knowledge in Linux and server management, and be able to work full-time during day shifts. Additionally, having at least 1 year of total work experience is preferred for this role. This is a full-time job opportunity that requires the successful candidate to work in person at the designated work location.,

As a Software Engineer (RUST) at SparkTG, you will play a pivotal role in leading the development of sub-systems for our telephony products. Your responsibilities will include owning the entire development lifecycle of each sub-system, performing regular upgrades, and contributing to lateral product development. In a small, agile, and collaborative tech team, you will be instrumental in designing, building, and maintaining the backbone of our telephony products. To excel in this role, you should possess 3 to 6 years of experience in developing in C++ or RUST. Your expertise should extend to developing or designing real-time distributed systems, with a strong proficiency in C++ or RUST or Golang. Familiarity with databases like PostgreSQL, advanced data structures, and algorithms is essential. Attention to code quality and readability, multi-threaded programming, and key-value store optimization skills are highly valued. In addition to technical skills, excellent communication and teamwork capabilities are crucial. As part of your responsibilities, you will lead the design and implementation of sub-systems, upgrade and automate routine operations, and document features within our software system. You will also create testing and debugging procedures for new libraries, optimize the performance of sub-systems, and ensure timely completion of modules while upholding quality standards. Continuous learning and skill enhancement are encouraged, and you will be expected to stay updated on technical knowledge by attending training sessions, exploring new technologies, and contributing to problem-solving within the team. Your role will also involve enhancing and maintaining the work culture and environment at SparkTG. If you meet the requirements and are excited about this opportunity, please send your CV to hr@sparktg.com. Join us in creating innovative telephony solutions while enjoying a supportive work environment and generous benefits aimed at promoting your physical, financial, and emotional well-being.,

We are seeking VoIP engineer, who can manage VoIP Switches and VoIP PBX Systems. Candidate should have a deep knowledge in the Contact Center System and Business Communication System. and capable of handling business customers as well.

Looking for an Asterisk Support Engineer (13 yrs exp) in Meerut. Role involves troubleshooting, VoIP/SIP support, customer assistance, and system maintenance. PHP, Node.js & database skills preferred. Health insurance Mobile bill reimbursements

We are seeking an experienced Dialer Engineer with 3-5 years of expertise in VoIP & Dialer System, focusing on constructing, customizing, and enhancing dialer platforms for large-scale contact center solutions. The perfect candidate will possess profound knowledge in Vicidial, Asterisk, FreeSWITCH, OpenSIPS, and Kamailio, coupled with practical experience in integrating CPaaS and Telephony APIs. Your responsibilities will include installing, configuring, and tailoring Vicidial / GoAutoDial / other dialer systems, managing and optimizing Asterisk / FreeSWITCH / OpenSIPS / Kamailio for call routing and SIP services, implementing and refining Predictive Dialer, Auto Dialer, IVR, and Call Routing, integrating VoIP APIs (Plivo, Twilio, Telnyx, Exotel, Ozonetel, etc.) into dialer solutions, managing SIP Trunks, DID Management, Call Queues, Failover & High Availability, optimizing dialer performance for concurrent calls, scalability, and QoS, troubleshooting and resolving VoIP/Dialer-related issues in production environments, and ensuring security, fraud prevention, and SIP firewalling in VoIP infrastructure. The ideal candidate will possess strong proficiency in Vicidial / Asterisk / FreeSWITCH, familiarity with OpenSIPS / Kamailio (SIP Proxy & Load Balancer), knowledge in SIP, RTP, WebRTC, IVR, Call Recording, Conferencing, integration experience with Plivo, Twilio, Telnyx, Exotel, Ozonetel, experience in VoIP QoS, Load Balancing, and Failover mechanisms. Additionally, experience with Call Center Analytics & Reporting, familiarity with CRM integrations for dialer systems, and exposure to Call Recording, Compliance (DNC, GDPR), and Security best practices would be advantageous. At ORI, you can expect a workplace infused with passion and happiness, an open culture with tremendous growth opportunities, fostering leadership, opportunities to work on cutting-edge technology, and the freedom to innovate with multiple technologies. If you possess a strong expertise in dialer technologies and a drive for crafting innovative contact center solutions, this role is perfect for you.,

We are seeking a skilled and experienced Asterisk Developer with a strong background in VoIP technologies to join our technical team. Required Skills and Qualifications: 2+ years of solid experience as an Asterisk Developer. Strong practical experience in writing AGI scripts for Asterisk. Proficiency in scripting languages such as Perl and PHP. Solid experience with Linux operating systems (Ubuntu, CentOS, etc.). In-depth knowledge of Asterisk installation, configuration, dial plans, AGI, AMI, and call troubleshooting. Familiarity with telephony hardware and protocols including PRI, SIP, GSM. Good understanding of networking concepts and VoIP signaling (especially SIP). Experience with PHP and MySQL for web and application development. General awareness of call control concepts and VoIP deployment issues.

Dialer Manager (US Market) Location: Noida (Work From Office) Shift: US Shift About Us We are a Silicon Valleybased company specializing in large-scale case acquisition for law firms across the United States, with a strong focus on mass tort and personal injury. Our team includes senior leaders from Silicon Valley, India, and Romania, with a proven track record of launching successful products. We combine advanced dialer systems, AI-driven automation, and process excellence to deliver high-quality, compliant claimant intakes at scale. About the Role We are seeking a Dialer Manager with a strong background in dialer management to lead strategy, execution, and optimization of all outbound and inbound calling operations. This role will blend the tactical depth of a Dialer Manager with the strategic oversight of Product Operations , ensuring optimal performance, compliance, and scalability across campaigns. Key Responsibilities 1. Dialer Strategy & Operations (Primary Focus) Own and optimize the dialer ecosystem (Vicidial/Go Auto Dial, Five9, Convoso, etc.). Configure, monitor, and troubleshoot dialer settings: AMD Call routing IVR flows List management and recycling Develop and implement SOPs and technical specifications for dialer setup and maintenance. Drive KPI improvements in: Contact rates Conversion rates Churn reduction Agent talk time and occupancy Manage caller ID reputation, STIR/SHAKEN compliance, and flag remediation. 2. Campaign Setup & Routing Plan and execute campaign setups across multiple verticals. Configure routing logic, lead prioritization, and pacing strategies to maximize ROI. Implement A/B testing on dialer settings and campaigns for performance optimization. Align campaigns with capacity planning and lead ingestion rules. 3. Compliance & Risk Management Ensure all calling and texting operations adhere to US regulations (FTC, TCPA, state-specific laws). Maintain documentation and reporting for audits. Monitor and address regulatory risks proactively. 4. Conversion Optimization Collaborate with marketing and operations teams to refine scripting, call flows, and agent prompts. Analyze agent performance and dialer data to identify optimization levers. 5. Data Analysis & Reporting Conduct root cause analysis (RCA) on dips in performance or compliance issues. Provide weekly and monthly KPI reporting to leadership with actionable recommendations. 6. Cross-Functional Coordination Work closely with Product, Contact Center and Marketing to align dialer capabilities with business goals. Manage relationships with telecom vendors. Key Skills & Qualifications Must-Have: 5+ years in dialer management for US contact center operations . Expert knowledge of Vicidial/Asterisk , SIP, DID management, and dialer campaign optimization. Strong understanding of TCPA, FTC, and US state-level calling regulations. Proven experience in improving contact and conversion rates via dialer settings and strategies. Ability to run large-scale outbound and blended campaigns. Strong analytical skills, able to translate dialer data into operational improvements. Preferred: Experience with Five9, Convoso , or similar cloud dialers. Familiarity with AI-powered engagement tools and automation workflows. Experience with BI tools (Tableau, Power BI, Superset). Exposure to branded calling, 10DLC registration, and spam mitigation strategies. Why Join Us? Lead dialer operations in a fast-growing, tech-driven environment. Opportunity to influence strategy and execution for a high-impact, high-volume function. Competitive pay with performance-based incentives. Global team spanning India, Indonesia, US, Romania, and Nigeria.

Role & responsibilities Must-Haves Strong VoIP Protocol Knowledge - SIP, RTP, WebRTC Hands-on VoIP Platforms - Asterisk or Freeswitch (Kamailio/OpenSIPS is a bonus) Programming in Golang (preferred) OR Ruby / C++ with willingness to learn Golang Networking Fundamentals for VoIP - NAT traversal, ICE/STUN, L2/L3 routing Cloud Experience - AWS (preferred) or GCP/Azure Linux Proficiency (deployment, debugging, and scripting) Nice-to-Haves Kamailio/OpenSIPS expertise SIP testing tools Elasticsearch + Grafana/Kibana DevOps tools (Terraform, Kubernetes, Ansible, Jenkins) Android/iOS VoIP client development

You will be joining Vitelglobal Communications Pvt Ltd in Hyderabad, India, working in US Shifts (Night Shift) for 5 days a week with weekends off. As a Technical Support Team Lead or Technical Manager, you will be responsible for managing the VOIP services support team. Your strong technical background in VOIP technologies, leadership skills, and ability to handle complex technical issues while ensuring customer satisfaction will be crucial. Your key responsibilities will include leading, mentoring, and managing a team of technical support engineers specializing in VOIP solutions. You will provide technical guidance, escalate complex technical issues, oversee high-quality support delivery for VOIP products and services, manage the ticketing system, and ensure SLAs are consistently met. Root cause analysis, collaboration with engineering teams, maintaining troubleshooting guides, and handling customer escalations are also part of your role. To excel in this position, you should have a minimum of 5-7 years of technical support experience, with 2-3 years in a leadership role in the VOIP/Telecommunications industry. Your technical skills should encompass a strong knowledge of VOIP technologies, experience with platforms like Asterisk, FreePBX, Cisco, or similar, and familiarity with networking concepts. Proficiency in troubleshooting VOIP-related issues, understanding telecom protocols and systems, and experience with server and network management are required. In addition to technical skills, you should possess excellent communication skills, problem-solving abilities, and analytical thinking. Strong leadership skills, ability to manage high-pressure situations, and prioritize tasks effectively are essential. A customer-focused mindset and dedication to delivering exceptional service are also key soft skills required for this role. A Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field is necessary, while advanced certifications or a Master's degree would be advantageous. Preferred qualifications include experience in a US Shift or 24/7 support environment, knowledge of cloud-based VOIP solutions, experience with VOIP billing systems and integrations, and certifications like CCNA, CompTIA Network+, or ITIL Foundation. If you meet the qualifications and are interested in this opportunity, please share your updated resume at 9347176819.,