37 Asterisk Jobs

As a skilled FreeSWITCH Developer with 2 to 5 years of experience, you will be responsible for designing, developing, and customizing FreeSWITCH-based voice and call center applications. Your expertise in Lua scripting and deep understanding of VoIP protocols will be essential for building scalable and high-performance voice applications and call flows. Additionally, your familiarity with open-source telephony platforms such as FusionPBX, VICIdial, or Asterisk will be a strong advantage. Your key responsibilities will include writing and maintaining Lua scripts for call routing, IVRs, conferencing, and voicemail, as well as implementing and supporting complex call flows, voice menus, and call queuing systems. You will be required to integrate with external systems using REST APIs, WebSockets, or sockets, optimize system performance, troubleshoot VoIP issues, and provide Tier 2/3 technical support. Furthermore, you will configure and manage FreeSWITCH modules, dial plans, and profiles, and collaborate closely with DevOps and QA teams to deploy and test solutions. To excel in this role, you must possess a minimum of 2 years of hands-on development experience with FreeSWITCH and demonstrate strong proficiency in Lua scripting for telephony use cases. A good understanding of SIP, RTP, WebRTC, and other VoIP standards is crucial, along with experience customizing call center platforms like FusionPBX or VICIdial. Familiarity with Linux administration, REST APIs, MySQL/PostgreSQL, and debugging call flows using SIP traces and logs will be beneficial. Preferred qualifications include experience in multi-tenant or high-availability VoIP architecture, familiarity with WebRTC and browser-based calling features, knowledge of containerization, CI/CD pipelines, and Git, as well as prior involvement in building custom call center dashboards or real-time monitoring tools. In addition to technical skills, you are expected to possess strong problem-solving and debugging abilities, work effectively both independently and within a team, communicate clearly, and document your work meticulously. Comfort with Agile/Scrum environments is desirable for this full-time position. This position offers benefits such as provided food and paid sick time, with a Monday to Friday schedule.,

As a Telecom Developer specializing in NodeJS, Asterisk, and SIP, you will be responsible for deploying telecom applications on private and public cloud platforms like Red Hat OpenStack, OpenShift, AWS, Azure, and GCP. Your role will involve the installation, acceptance, and performance management of 5G and O-RAN applications. Additionally, you will work on code pipeline and DevOps tools such as Jenkins, Git, GitHub, Bitbucket, Terraform, Azure DevOps, Kubernetes, and AWS DevOps. Your main responsibilities will include developing and implementing telecom solutions using Asterisk and SIP protocol to ensure high performance and scalability. You will utilize NodeJS for backend development, building robust services and APIs that integrate with telecom systems for seamless communication. Collaborating closely with architects and developers, you will translate requirements into technical solutions, participate in design and code reviews, and focus on optimizing and scaling applications to handle growing traffic and user demands. Integration with CRM systems like Salesforce, Zoho, and Leads Square will also be a key aspect of your role to ensure seamless data flow and synchronization. To excel in this role, you should have proven experience in developing telecom applications, a strong proficiency in NodeJS for backend development, and a deep understanding of telecom protocols, especially SIP, and Asterisk PBX. Familiarity with CRM integration, problem-solving skills, and the ability to work effectively in a collaborative environment are essential. A degree in Computer Science, Telecommunications, or a related field is preferred, along with at least 5 years of relevant work experience. In addition to technical skills, you should possess behavioral competencies such as attention to detail, customer engagement, proactive self-management, innovation, creativity, and adaptability. This full-time, permanent position requires in-person work and seeks candidates who can demonstrate hands-on experience with Asterisk, NodeJS, and SIP. A Bachelor's degree is preferred, and additional skills in VoIP, WebRTC, and cloud-based telephony solutions would be advantageous.,

As a Senior Software Engineer at DeepijaTelecom Pvt. Ltd., you will be responsible for developing robust PHP applications. With a focus on object-oriented PHP programming and MVC designs, you will utilize your expertise in front-end technologies such as HTML, JavaScript, and CSS to create scalable and efficient solutions. Key Responsibilities: - Develop and maintain PHP applications using PHP, PERL, JavaScript, MySQL, AJAX, jQuery, CSS, and XHTML. - Collaborate with the team to implement MVC designs and ensure code quality and performance. - Utilize code versioning tools like SVN and GIT to manage and track project progress. - Demonstrate proficiency in Angular JS, React JS, and Bootstrap for enhancing application functionality. - Contribute to creating scalable applications and ensure project delivery within deadlines. - Utilize your problem-solving skills to address technical challenges and communicate effectively within the team. Qualifications and Skills: - Bachelor's degree in computer science or a related field. - Minimum 1 year of experience in PHP, PERL, JavaScript, MySQL, AJAX, jQuery, CSS, and XHTML. - Strong understanding of object-oriented PHP programming and MVC designs. - Familiarity with Angular JS, React JS, Bootstrap, and Asterisk will be advantageous. - Ability to work independently on projects and manage tasks effectively. - Excellent communication skills and a proactive approach to problem-solving. Benefits: - Competitive salary package as per industry standards. - Quarterly outings for team building and relaxation. - Medical insurance coverage and other benefits. Join our team at DeepijaTelecom Pvt. Ltd. and take your career as a PHP developer to the next level!,

Roll-Freeswitch/Asterisk Developer Exp- 2+ years Type-FTE Budget- As per company standard Location- Pune Mode- WFO Notice Period- Immediate to 90 days Max Mandatory skill set- FreeSWITCH, Kamilio, Programming & Scripting: Develop custom VoIP features and modules using any one languages like Golang, Lua, Python, C, and C++,AWS.

Miratech helps visionaries change the world by providing global IT services and consulting that blend enterprise and start-up innovation. Supporting digital transformation for leading enterprises, Miratech remains agile and at the forefront of technology by collaborating with players of all sizes. A values-driven organization, Miratech's culture of Relentless Performance has ensured the success of over 99% of engagements since its establishment in 1989. Operating across 5 continents and in over 25 countries, Miratech boasts a team of nearly 1000 full-time professionals with an annual growth rate exceeding 25%. Join the revolution in customer experiences with our client, a global leader in cloud contact center software. Empowering businesses worldwide, we deliver seamless, personalized, and joyful customer interactions through cloud innovation. As a Test Automation Engineer, you will play a vital role within the Software Quality Engineering Organization, focusing on automation and test support for our client's software releases. **Responsibilities:** - Conduct automated testing of the client's product using a Python-based automation framework. - Develop new test scripts for end-to-end product testing using the automation framework. - Analyze test results from executed tests using test framework logs, product logs, and monitoring tools. - Extend and support the automation framework. - Create new automation tools. - Identify weaknesses in existing automated processes, eliminate them, and ensure the efficiency of automated flows. - Collaborate with other departments such as Development, DevOps, and TechOps to align goals and priorities. - Participate in Agile software development initiatives to enhance the automation framework and tools. **Qualifications:** - Minimum of 5 years in automation roles with expertise in software development and testing. - Proficiency in Python 3.x and/or Java. - Strong knowledge of OOP, algorithms, and multithreading. - Familiarity with Linux-based OS. - Deep understanding of VoIP, SIP, WebRTC architecture, and microservices. - Hands-on experience with Asterisk or FreeSwitch PBX. - Proficiency in network troubleshooting (OSI model, real-time protocols, network management). - Familiarity with MySQL, Git, JIRA, and version control systems. - Strong analytical, troubleshooting, and team collaboration skills. **Nice to have:** - Experience with REST API automation and SDK integration (Java, Python, C++). - Familiarity with AWS/GCP automation and CI/CD pipelines. - Knowledge of test automation for cloud computing (private/public). - Docker and containerization expertise. - Web UI automation using Selenium. **We offer:** - Culture of Relentless Performance with a 99% project success rate and significant revenue growth. - Work From Anywhere Culture allowing for remote work flexibility. - Growth Mindset with various professional development opportunities. - Global Impact through collaboration on impactful projects for top global clients. - Welcoming Multicultural Environment fostering inclusivity and team-building. - Social Sustainability Values focusing on IT education, community empowerment, fair practices, environmental sustainability, and gender equality.,

As a Senior Java Developer/Technical Lead for Voice & Email Platform at our growing team, you will be responsible for developing, optimizing, and maintaining Java-based applications. Your role involves working with RESTful APIs, Webhooks, and WebSocket protocols to facilitate real-time communication. Building secure and scalable backend systems to efficiently handle high-volume traffic is a key aspect of your responsibilities. Collaboration with cross-functional teams is essential to enhance performance and reliability. Additionally, you will troubleshoot issues related to support tickets and third-party integrations and optimize system performance using multithreading, caching, and database indexing techniques. To excel in this role, you should have 3 to 7 years of experience as a Senior Developer, with expertise in Java, Spring Boot, Hibernate, and Microservices. Hands-on experience with Asterisk or Freeswitch, along with a solid understanding of RESTful APIs, Webhooks, and JSON, is required. Proficiency in MySQL, PostgreSQL, or NoSQL databases (MongoDB, Redis), exposure to AWS and scalable application architecture, and familiarity with message brokers like RabbitMQ and Kafka are necessary. Knowledge of security protocols such as OAuth, JWT, and experience with Docker, Kubernetes, CI/CD pipelines, and Git (GitHub, GitLab, Bitbucket) is expected. Unit testing using JUnit, Mockito, experience in CPaaS, and understanding of chatbots, NLP, and AI-driven messaging are essential skills. For the Tech Lead role, in addition to the above requirements, you need to have a strong grasp of design patterns and best practices, proven leadership and team mentorship abilities, and experience in managing sprints and tasks via tools like JIRA. Exposure to building Voice Bots using AI/ML is considered a significant advantage. The ideal candidate should hold a Bachelors or Masters degree in Computer Science, Information Technology, or a related field. If you are passionate about building high-performance communication systems and enjoy solving real-world challenges, we encourage you to apply for this exciting opportunity with us. Contact us directly via messaging or apply now to jobs@pinnacle.in or dhiraj.rokade@pinnacle.in. Join us in revolutionizing communication platforms and making a difference in the tech industry! #JavaJobs #Hiring #TechLead #SeniorDeveloper #SpringBoot #VoicePlatform #MessagingPlatform #CPaaS #AI #Freeswitch #Asterisk #Microservices #LiveChat,

Sr. Software Engr–VoIP (3+ yrs), SIP, RTP, Asterisk/Freeswitch, Kamailio, WebRTC, AWS, Golang, REST APIs, DevOps, MySQL, Linux. Prod-grade VoIP dev exp a must. C2H via TE Infotech (Exotel), Convertible to Permanent, Loc:BLR @ ssankala@toppersedge.com

We are seeking a skilled and dedicated FreeSWITCH Engineer with hands-on experience in VoIP systems to join our team. As a FreeSWITCH Engineer, you will be instrumental in the development, configuration, and maintenance of scalable and reliable FreeSWITCH-based voice infrastructures. Your responsibilities will include designing, deploying, and maintaining FreeSWITCH servers and related VoIP infrastructure. You will troubleshoot and resolve FreeSWITCH and VoIP-related issues, develop custom dial plans, modules, and call routing logic, and work with SIP, RTP, and related VoIP protocols. Monitoring system performance, ensuring high availability, collaborating with development, network, and support teams, and documenting configurations and system changes will also be part of your role. To be successful in this position, you should have a minimum of 2 years of hands-on experience with FreeSWITCH in a production environment, a strong understanding of VoIP technologies and SIP protocol, experience with Linux system administration, and familiarity with scripting languages such as Bash, Python, and Lua. The ability to work independently in a remote setup, strong problem-solving and analytical skills are also essential. Preferred skills include experience with other VoIP platforms like Asterisk, Kamailio, OpenSIPS, knowledge of WebRTC, RTP engines, or media servers, exposure to monitoring tools like Grafana and Prometheus, familiarity with APIs and backend integration. Join us for a collaborative and supportive team environment where you will have the opportunity to work on innovative VoIP solutions at scale.,

You should have a minimum of 6 months to 5 years of experience in the field. Your qualifications must include a good understanding of VoIP and SIP, a strong grasp of Linux OS (CentOS/Redhat), and practical experience with at least one open-source VoIP solution such as Freeswitch, Asterisk, OpenSIPS, or Kamailio. Proficiency in troubleshooting using tools like Wireshark, tcpdump, sipp, fail2ban, and IPtables is essential. It is important to have a solid grasp of networking concepts and good troubleshooting skills. In addition, knowledge of MySQL Database and experience with Database Replication & Heartbeat configuration would be beneficial. Your communication skills should be excellent, and you must possess a problem-solving attitude. Previous experience in client support is preferred, and you should be willing to work in shifts.,

As an Asterisk Developer based in Ahmedabad, Gujarat with 3+ years of experience, your main responsibility will be to develop and manage Asterisk-based systems. This will involve writing AGI scripts, configuring dial plans, and working with AMI. You will also be expected to troubleshoot VoIP/SIP issues and work on Linux and scripting languages such as PHP/Perl. It will be crucial for you to ensure secure and scalable telephony setups for the organization. To be successful in this role, you should have at least 3 years of hands-on experience with Asterisk and possess a strong understanding of SIP, AGI, and AMI. Additionally, experience with Linux operating systems and scripting languages is required. Familiarity with PSTN/GSM cards and a good grasp of VoIP deployments will be beneficial for this position. A Bachelor's degree in Computer Science/Information Technology or a related field is preferred. If you are passionate about working with Asterisk systems and have the necessary experience and skills, we encourage you to apply now or reach out to reetika.g@tgcstaffing.com or 8854055379 to express your interest in this exciting opportunity.,

We are looking for a skilled Asterisk Developer with 1 to 6 years of experience to join our team at Panzer Technologies, located in [location to be specified]. The ideal candidate will have expertise in developing and implementing Asterisk applications. Roles and Responsibility Design, develop, and test Asterisk applications using various programming languages. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain high-quality, reliable, and scalable code. Troubleshoot and resolve technical issues efficiently. Participate in code reviews and contribute to improving overall code quality. Stay updated with the latest trends and technologies in Asterisk development. Job Requirements Strong understanding of Asterisk architecture and its components. Proficiency in one or more programming languages such as C, C++, Python, etc. Experience with Asterisk development tools and frameworks. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a team environment. Strong communication and interpersonal skills.

As a Presales Executive focusing on VoIP, Dialer, and Asterisk technology, your primary responsibilities will include: - Developing a solid understanding of core VoIP concepts, SIP protocols, and Asterisk-based dialers such as VICIdial and Dialshree. - Collaborating with senior team members to craft technical proposals, solution documentation, and engaging presentations. - Assisting in solution walkthroughs and product demonstrations to showcase the capabilities of the offerings. - Working closely with internal teams to gather technical requirements and deliver comprehensive pre-sales support. - Building and maintaining a knowledge base of common client inquiries and effective solutions. - Utilizing CRM systems or internal tools to document and monitor activities accurately. - Conducting various product demonstrations, proof of concepts, testing, and training sessions for clients. To excel in this role, you should possess the following skills: - A foundational grasp of VoIP concepts including SIP, RTP, and IP Telephony. - Strong communication and presentation abilities to effectively articulate technical information. - A keen interest in open-source telephony platforms like Asterisk and FreePBX. - The capability to comprehend client needs and align them with relevant technical features. - Knowledge of networking fundamentals such as IP protocols and basic firewall concepts would be advantageous. - Familiarity with productivity tools like Microsoft Office and Google Suite will be beneficial in your day-to-day tasks.,

About the Role We're seeking a skilled and proactive VoIP Engineer with at least 2 years of hands-on experience in SIP-based systems, Linux server management, and VoIP troubleshooting. If you've ever found beauty in a perfect SIP handshake or debugged NAT hell like a champ, youll feel right at home here. Youll be responsible for maintaining, optimizing, and expanding our IP telephony and unified communication infrastructureworking across Asterisk, FreeSWITCH, Kamailio, and other open-source tools. Key Responsibilities Deploy, configure, and manage VoIP infrastructure (Asterisk, FreePBX, Kamailio, OpenSIPS, or similar). Monitor and troubleshoot call quality issues, SIP signaling, RTP media streams, and NAT/firewall behavior. Manage Linux servers for VoIP applications service tuning, logs, security, cron jobs. Handle integrations with CRM, call recording, SIP gateways, SBCs, and media servers. Write and optimize dialplans, IVRs, and call routing logic using Asterisk or Lua/JSON for FreeSWITCH. Analyze PCAPs and SIP traces using Wireshark, sngrep, Homer, or similar tools. Work with networking and DevOps teams to ensure QoS, bandwidth, and latency optimization. Maintain documentation for configurations, deployments, and internal processes. Required Skills & Experience Minimum 2 years of VoIP experience in a production environment. Strong knowledge of SIP, RTP, SRTP, SIP registration, and NAT traversal techniques. Proficiency in Linux system administration (Ubuntu/RHEL) and bash scripting. Practical experience with VoIP monitoring and debugging tools (e.g., sngrep, tcpdump, Wireshark). Understanding of IP networking (TCP/UDP, DNS, DHCP, VLANs, routing). Ability to interpret SIP INVITE, 200 OK, BYE, REGISTER flows like poetry. Good-to-Have (Not Mandatory, but Gold) Familiarity with Kamailio, OpenSIPS, or other SIP proxy/registrar solutions. Experience with VoIP security measures (TLS, SRTP, fail2ban, SIP authentication). Exposure to SIPREC, TTS/STT, or AI-based call analytics. Understanding of number masking, multi-tenant PBX, or contact center integrations. Knowledge of monitoring stacks (Grafana/Prometheus) or VoIP-aware dashboards. DevOps-friendly skills: Docker, Git, CI/CD pipelines. Education Bachelors degree in Computer Science, Information Technology, Electronics, or relevant field.

You will be responsible for designing, implementing, and maintaining Asterisk-based telephony solutions. Your role will involve customizing Asterisk configurations to align with client specifications and integrating Asterisk with third-party applications like CRM systems. Troubleshooting and resolving issues related to Asterisk configurations, call routing, and SIP protocols will be a key part of your responsibilities. It will also be crucial to optimize Asterisk performance for scalability and reliability. Additionally, you will provide technical support and guidance to both clients and internal teams. Documenting Asterisk configurations, processes, and best practices will be essential. Keeping abreast of the latest trends and developments in Asterisk and VoIP technologies is necessary to ensure you are up-to-date in the field. Collaboration with sales and project management teams to gather requirements and propose solutions will be part of your role. Furthermore, you will assist in testing and quality assurance of Asterisk-based solutions to ensure they meet the required standards. This position requires a minimum of 1 year of relevant experience in Asterisk and is based in Mumbai (Goregaon East) with general shift timings of 9 hours per day for 6 days a week.,

Are you passionate about cloud telephony, VoIP systems, and building next-gen PBX solutions? Were looking for a skilled FreeSWITCH Developer to help us develop a robust and scalable PBX panel for enterprise-level deployments. Key Responsibilities: • Design, develop, and maintain tools supporting a scalable cloud telephony infrastructure. • Customize FreeSWITCH for audio/video conferencing, capable of 1000 to 1500 concurrent calls. • Deep understanding of SIP, RTP, RTCP, NAT traversal (TURN/STUN), and TLS encryption. • Build and deploy multiple FreeSWITCH instances behind load balancers for high availability. • Analyze media stream issues using tools like Wireshark and debug SIP signaling errors. • Work closely with frontend/mobile teams to develop API-driven PBX solutions. • Integrate codecs like PCMU, PCMA, G729, Opus and support SDP offer/answer model. • Collaborate on RTP Proxy, routed audio conferencing, and NAT traversal setups. • Familiarity with SIP proxy servers (e.g. Kamailio/OpenSER) and Session Border Controllers (SBCs). • Bonus: Knowledge of H.323, SIPX, WebRTC, and SMPP. You Should Have: • Strong hands-on experience with FreeSWITCH or other open-source telephony platforms. • Deep understanding of telecom signaling protocols and VoIP architecture. • Practical experience developing or supporting PBX platforms. • Experience with SIP debugging and high-concurrency media handling.

Develop and maintain Java backend services using Spring Boot, microservices, and REST APIs. Build and support IVR call flows, connecting them with backend APIs. Use Asterisk and ARI to manage voice interactions and call events. Implement IVR functionality using technologies like VXML, SIP, and custom APIs. Work with AI/ML teams to enable smart, automated call routing. Identify and fix issues to improve performance across both backend and IVR systems. Collaborate in Agile teams, taking full responsibility for features from planning to release and support.

Mandatory Skills - - Java, Spring Boot, and Microservices - REST API development and integration - Asterisk and voice platform integration - VXML / Voice XML structure and pseudocode understanding - IVR design and development experience Job Description - - Experience with Java 8+, Spring Boot, and RESTful API development. - Solid understanding of Java EE, Servlets, JSP, Jakarta EE, and MVC-based application architecture. - Skilled in packaging and deploying WAR files on servers such as Tomcat and WebSphere. - Experience with build and deployment tools like Maven/Gradle, Jenkins, Nexus, and Git. - Strong understanding of VXML/Voice XML structure and pseudocode; able to create dynamic IVR call flows - Proficient in managing and playing audio files (e.g., WAV) within IVR systems. - Experience with Asterisk voice platform, SIP protocol, and integration with external IVR controllers and web services. - Able to write unit and integration tests using JUnit and Mockito to ensure backend reliability

Job Description: Call Center Support & Automation Engineer (Level 2) Job Title: Call Center Support & Automation Engineer (Level 2) Location: Info Edge India Ltd, Axis House, Sector 128, Noida Department: IT / Software Development Job Type: Full-Time Experience Level: Mid-Level (1-4 years) Job Summary: We are seeking a talented and proactive PHP Developer with strong automation skills to join our growing technology team. As a Level 2 resource, you will be responsible for maintaining and developing PHP-based applications, while also supporting process automation efforts using scripting and automation tools. The ideal candidate should possess solid experience in PHP development, automation frameworks, scripting (e.g., Python, Shell), and integration with APIs and databases. Call center application, infra and end user support will also be part of the job profile. The distribution of the KPIs will 50:50 between support and development roles. Key Responsibilities: Design, develop, test, and maintain PHP/Asterisk call center applications and services. Collaborate with team members to implement software solutions that meet business requirements. Build automation scripts for repetitive tasks, deployments, testing, and data processing. Maintain and enhance existing codebases, troubleshoot issues, and optimize performance. Integrate PHP call center applications with third-party APIs and internal services. Integrate AI into process solutions to drive automation Write clean, scalable, and well-documented code following best practices. Participate in code reviews and contribute to improving development workflows. Maintain basic CI/CD pipelines for application deployment and automated testing. Monitor application performance and implement fixes proactively. Support applications, application infra including server, software, PRI, GSM, Telcos & services Support call center end users for all call center related applications

Job Title: Asterisk Programmer Location: Visakhapatnam, Andhra Pradesh Experience Required: 6+ Years Employment Type: Full-Time / Permanent Role & Responsibilities: Design, develop, and maintain VoIP solutions using Asterisk PBX. Create and modify dial plans, IVRs, queues, and call routing logic. Integrate Asterisk with external databases, CRMs, and web services. Monitor system performance, troubleshoot issues, and perform root cause analysis. Work with SIP, IAX2, RTP, and other VoIP protocols. Develop scripts in AGI, AMI, or FastAGI to extend Asterisk functionalities. Manage Linux-based servers and ensure high system availability. Provide technical support for deployed VoIP infrastructure. Required Skills: Expertise in Asterisk PBX and VoIP protocols (SIP, RTP, IAX). Strong programming knowledge in AGI scripting , Perl , PHP , Python , or Shell scripting . Experience with Linux system administration . Proficiency in MySQL/PostgreSQL and database integration. Familiarity with FreePBX , Elastix , or similar Asterisk GUIs. Good understanding of networking concepts , NAT, firewalls, and QoS. Strong problem-solving skills and debugging experience. Preferred Candidate Profile: 6+ years of hands-on experience with Asterisk development. Strong communication and documentation skills. Experience in deploying scalable VoIP systems. Prior exposure to telecom or call center solutions is a plus. Ready to relocate or already residing in Visakhapatnam. How to Apply: Please send your updated resume to jayavardhan.n@fluentgrid.com

Role & responsibilities Asterisk Call Flow VOIP Telephony Linux Shell Scripting with Asterisk IP PBX Asterisk Gateway Interface (AGI) SIP MySQL Database Preferred candidate profile

- Develop, implement, and maintain VoIP solutions using FreeSwitch and Asterisk. - Integrate VoIP systems with existing applications and infrastructure. - Troubleshoot and resolve issues related to VoIP systems and protocols. - Collaborate with cross-functional teams to design and implement new features and enhancements. - Stay updated with emerging technologies and industry trends in VoIP.

As Dialer Manager, You Will Be responsible for the development and deployment of performance monitoring dashboards and skills assessment reporting in collaboration with other members of the Strategy Analytics Team and CDO. Support weekly/monthly adjustments to align with new and changing collection strategy configuration. Engage collaboratively with our Strategy, IT, Audit, and CDO teams to deliver upon assigned tasks. Support all projects that directly involve dialer support. Monitor daily strategy performance by using existing reports and collaborating with the Contact Strategy team, and suggest new approaches to accomplish KPI goals set out by Strategy and Analytics. Review and update dialer settings to optimize dialer performance. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. Assist in the development of other team members and provide day-to-day mentoring and guidance as requested by leadership. Collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business needs. As Dialer Manager, You Need Bachelor's degree in Business Administration, Accounting, Economics, Finance, or related experience. 5+ years of relevant experience in Dialer Operations or Dialer Administration within Financial Services, or related areas. Automotive Finance industry background is a plus. Experience supporting telephony and ALM platforms preferred. The ability to make sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems. Exceptional listening and communication skills to effectively convey written and verbal information. Strong PC skills; Microsoft Access, Excel, Word, and PowerPoint.

Hiring Software Engineer - 3 (Telephony & VoIP) | 3+ yrs exp in SIP, RTP, WebRTC, Asterisk/Freeswitch, Golang, AWS, Kubernetes, DevOps, Microservices | Build scalable, real-time VoIP infra | Bangalore | Full-time | Apply: ssankala@toppersedge.com

Designation: VoIP Engineer Location: Ahmedabad(WFO) About the role: Advantmed; a leader in US Healthcare, is looking for empathetic individuals with great interpersonal skills who can build relationships with their employees. The right person will thrive in an "all hands-on deck" environment. Design, deploy, and manage VoIP systems using platforms like FreePBX, Genesys Cloud, and RingCentral etc. Maintain and troubleshoot SIP trunks, call routing, and number provisioning. Implement and manage fax solutions. Support and optimize call center operations including IVR, call queues, and call flows using Queue Matrix and related systems. Collaborate with cross-functional teams to integrate voice systems with CRM, ticketing, and other enterprise applications. Lead or participate in voice infrastructure-related DR/BCP planning, testing, and documentation. Monitor system performance, ensure uptime, and proactively address issues related to voice traffic, QoS, and latency. Manage telephony vendors and act as a liaison for technical escalations. Document network topologies, system configurations, change logs, and SOPs . Role specific competencies Required: Bachelors degree in information technology, Computer Science, or related field (or equivalent experience). 5+ Years of Experience in VoIP Infrastructure management. Proven experience with: FreePBX administration and troubleshooting Genesys Cloud deployment and support RingCentral CX configuration VoIP Innovations provisioning Twilio fax integration and troubleshooting Queue Matrix platform (or similar call center software) Strong knowledge of SIP protocols, call routing, and telephony concepts. Familiarity with network QoS, NAT traversal, firewall configuration related to VoIP. Experience with Disaster Recovery (DR) and Business Continuity Planning (BCP) in telecom infrastructure. Soft Skills: Strong problem-solving abilities and troubleshooting skills. Excellent communication and collaboration skills. Ability to work independently and as part of a team. Strong attention to detail and organization skills. What You’ll Need: Excellent verbal communication and the ability to convey information clearly and effectively. Excellent Task Management and Organizing skills. Exceptional Analytical & Decision-Making skills. Excellent delegator and mediator. Great interpersonal skills. Quick decision-making and problem-solving abilities. Fantastic organizational and time management skills. Strategic and creative mindset.

Role & responsibilities Install, configure, and support Windows (7, 8, 10, 11) , Linux (Ubuntu, CentOS, Red Hat) , and Apple macOS systems. Set up and manage Windows Server (2016, 2022) , Active Directory , and domain services. Provide comprehensive technical support to users across desktop, laptop, and mobile platforms. Configure and maintain FreePBX and Asterisk VoIP systems; handle GSM Gateways and IP phone (SIP) registrations . Install and support softphones (e.g., Twinkle) and troubleshoot VoIP communication issues. Perform LAN/WAN troubleshooting , and configure routers, switches, DNS, DHCP, and proxy servers. Support and troubleshoot network and local printers . Install and update software, perform OS patching, and monitor system version control across all OS platforms. Maintain and manage asset inventory of all IT equipment including desktops, laptops, printers, and mobile devices. Ensure secure and efficient configuration of company email systems , especially Outlook and macOS Mail. Set up and troubleshoot macOS-related applications, device configurations, and system permissions. Monitor systems, proactively identify performance issues, and implement effective resolutions. Follow and create detailed technical documentation and user guides. Collaborate with cross-functional teams to support IT initiatives and resolve escalated issues. Preferred candidate profile Required Skills & Qualifications: 24 years of proven experience in IT support, system administration, or helpdesk roles. Strong hands-on experience with Windows, Linux (Ubuntu/CentOS), and Apple macOS systems. Experience with VoIP technologies , including FreePBX, Asterisk, GSM gateways, and IP phone configuration. Solid understanding of Active Directory, Windows Server, and domain environments . Proficiency in network configuration and troubleshooting (LAN/WAN, DNS, DHCP, switches, routers). Skilled in Outlook/email setup , printer configuration, and basic cybersecurity best practices.