VoIP Engineer

Designation: VoIP Engineer

Location: Ahmedabad(WFO)

About the role:

Advantmed; a leader in US Healthcare, is looking for empathetic individuals with great interpersonal skills who can build relationships with their employees. The right person will thrive in an "all hands-on deck" environment.

• Design, deploy, and manage VoIP systems using platforms like FreePBX, Genesys Cloud, and RingCentral etc.
• Maintain and troubleshoot SIP trunks, call routing, and number provisioning.
• Implement and manage fax solutions.
• Support and optimize call center operations including IVR, call queues, and call flows using Queue Matrix and related systems.
• Collaborate with cross-functional teams to integrate voice systems with CRM, ticketing, and other enterprise applications.
• Lead or participate in voice infrastructure-related DR/BCP planning, testing, and documentation.
• Monitor system performance, ensure uptime, and proactively address issues related to voice traffic, QoS, and latency.
• Manage telephony vendors and act as a liaison for technical escalations.
• Document network topologies, system configurations, change logs, and SOPs

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Role specific competencies Required:

Bachelors degree in information technology, Computer Science, or related field (or equivalent experience).

• 5+ Years of Experience in VoIP Infrastructure management.
• Proven experience with:
• FreePBX administration and troubleshooting
• Genesys Cloud deployment and support
• RingCentral CX configuration
• VoIP Innovations provisioning
• Twilio fax integration and troubleshooting
• Queue Matrix platform (or similar call center software)
• Strong knowledge of SIP protocols, call routing, and telephony concepts.
• Familiarity with network QoS, NAT traversal, firewall configuration related to VoIP.
• Experience with Disaster Recovery (DR) and Business Continuity Planning (BCP) in telecom infrastructure.

• Soft Skills:

• Strong problem-solving abilities and troubleshooting skills.
• Excellent communication and collaboration skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organization skills.

What You’ll Need:

• Excellent verbal communication and the ability to convey information clearly and effectively.
• Excellent Task Management and Organizing skills.
• Exceptional Analytical & Decision-Making skills.
• Excellent delegator and mediator.
• Great interpersonal skills.
• Quick decision-making and problem-solving abilities.
• Fantastic organizational and time management skills.

Strategic and creative mindset.