VoIP Engineer

Apexon

3 - 6 years

4 - 7 Lacs

bengaluru

Posted:-1 days ago| Platform:

Apply

Skills Required

automation voip wellness workflow sip cisco analytics crm python salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities Design and build a conversational chatbot capable of handling VOIP-based user interactions using AI Agent capabilities that exist on the platform
Integrate AI workflows and APIs with VOIP infrastructures such as Cisco Call Manager, or SIP-based systems
Develop real-time conversation logic that supports both speech recognition (STT) and text-to-speech (TTS) capabilities
Work with engineering teams to extend and customize workflows, intents, and agent actions for natural, multi-turn voice conversations
Design dialog flow architecture, NLP tuning, and fallback handling for hybrid voice + chat scenarios
Monitor and optimize latency, audio quality, and AI response times for real-time VOIP conversations
Develop logging, monitoring, and analytics layers to track chatbot engagement and resolution metrics
Collaborate with AI Ops, DevOps, and Cloud Engineering teams to deploy the solutionRequired Skills & Experience 3-6 years of experience in chatbot, conversational AI, or VOIP software development
Hands-on expertise building with enterprise APIs, conversational design, workflow builder Strong proficiency in Node
js / Python for bot logic and backend services
Experience with VOIP technologies: Cisco Unified Communications Proficiency in speech technologies: Google Speech-to-Text, Amazon Polly, Azure Cognitive Speech Services, or similar
Familiarity with NLP platforms: Dialogflow, Rasa, or other NLP stack
Experience integrating bots with CRM / ITSM systems (Salesforce, ServiceNow, Zendesk)
Understanding of OAuth, REST APIs, and WebSockets for integration
Familiarity with AI Agentic frameworks, LLM orchestration, and voice-based automation workflows is a strong plus
Preferred Qualifications Experience building voice-driven self-service assistants for customer service or IT support
Knowledge of contact center integration Prior work integrating with Aisera, Five9, NICE, or similar AI automation platforms
Exposure to enterprise-scale deployments with latency optimization and multi-channel orchestration
Certifications in AI Agent Development, AWS AI/ML, or Google Cloud Conversational A

More Jobs at Apexon

Practice Lead / Solution Architect

Hyderabad, Pune, Bengaluru

8 - 13 yrs

INR 22 - 37 Lacs

Internal Communications Specialist

Ahmedabad

Experience: Not specified

INR 5 - 8 Lacs

Payroll Compliance Specialist

Pune, Ahmedabad

3 - 5 yrs

INR 3 - 6 Lacs

Test Architect

Bengaluru

10 - 15 yrs

INR 22 - 27 Lacs

SE React Native

Bengaluru

2 - 5 yrs

INR 6 - 10 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Python Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.