Role & responsibilities Design, develop, and maintain scalable web applications using Java, Spring Boot, Angular, and Node.js Build RESTful APIs and services with a focus on performance and reliability Implement multithreading and concurrent processing to handle real-time data streams Work with Kafka and NoSQL databases like MongoDB for efficient data ingestion and querying Explore and integrate real-time chat libraries and WebSocket technologies for live communication Manage application deployment, server configuration, and CI/CD pipelines Monitor and optimize backend performance and availability Utilize cloud services (e.g., AWS, Azure, GCP) for deployment, storage, and scalability Collaborate closely with front-end developers, data engineers, and DevOps teams Ensure application security and compliance with data protection standards Required Skills & Qualifications: Strong proficiency in Java and Spring Boot architecture Hands-on experience with REST APIs and microservices Knowledge of multithreading and concurrent programming concepts Proficiency in Angular for front-end development Working experience with Node.js and Python for back-end scripting and automation Experience with Kafka for real-time data streaming Familiarity with NoSQL databases such as MongoDB Understanding of web sockets and real-time data processing tools Ability to manage servers and deployment environments (Linux, Docker, etc.) Knowledge of cloud platforms like AWS, Azure, or Google Cloud
Your key duties will include the following: • Compile lists of prospects from amongst target companies, by acquiring and scrubbing prospect lists and harvesting leads from databases, websites, and social networks. • Must possess experience in successfully selling technology solutions, preferably IT support services, contact center services, server co-location, cloud solutions and SAP services to midsized and large North American businesses over the phone. • Identify appropriate senior (C-level) decision makers or Influencers and make persuasive contact through voice calls, emails, social media, and networking websites. • Present a compelling case for Outsourcing technology support services to our contact centers in Canada or India. • Outsourcing IT asset management and end-to-end IT support services to our support Centers using our Tier III Co-location site in Canada, Canadian Cloud infrastructure and Enterprise recovery solutions Using our SAP HANA Hosting infrastructure in Canada and SAP support services. • This will require you to research the prospects support needs, challenges and limitations. And to help them understand how they will benefit from engaging with us. • Create and present persuasive proposals using approved templates; continue to follow-up. And work with Canadian Sales Directors and Engineers to close deals. • Diligently update and maintain accuracy of the CRM with relevant information based on interaction with prospects. Position requirements - You must have: • Between Seven and ten years’ experience of cold calling successfully selling technology solutions, preferably IT support services, contact center services, server co-location, cloud solutions and SAP services to mid-sized and large North American businesses over the phone or over video conference platforms. • Cold calling and lead generation for international market is a must to have experience (minimum 3+ years) as this is an Individual contribution Role . • Proficiency in Microsoft Excel, Word, and Strong presentation skills. • Strong analytical and problem-solving skills. • A demonstrable record of accomplishment as a top-tier performer in a performance-driven sales environment. • Proven ability to articulate, to senior management of prospect companies, the advantages and benefits of using our technology products or services. • An exceptional command of the English language – both written and spoken. • Formal sales training; experience working with CRMs such as Salesforce, Zoho and HubSpot. • Foundational knowledge of technology (you don’t need to be a technical expert) and the ability to learn quickly. • Are educated with English as the medium of instruction – both at the high school and university level and have good academic grades • Have work experience selling technology-related products and services to North American businesses.
Role & responsibilities Data Preparation and Entry: Prepare, assemble, and arrange documents, materials, and data for input. Convert paper documents and voice recordings into digital formats. Ensure accurate data entry into systems, spreadsheets, and databases. Data Verification and Quality Control: Check and verify the accuracy of data entries and rectify any errors or discrepancies. Inform the supervisor of any issues with data quality or inconsistencies. Conduct regular audits and updates to maintain data integrity. Database Management: Maintain and update databases, archives, and filing systems. Monitor database performance and implement corrections as needed. Create and manage digital backups to prevent data loss. Reporting and Documentation: Generate and export spreadsheets, documents, and data reports as required. Support the preparation of regular and ad hoc reports for management. Administrative Support: Perform administrative tasks such as filing, scanning, printing, and managing office supplies. Assist with other clerical duties as needed to support the department. Required Skills and Competencies • Organizational Skills: Strong ability to organize and manage multiple tasks and priorities effectively. Detail-oriented with a focus on accuracy and efficiency. • Computer Proficiency: Proficient in Microsoft Office Suite, particularly Excel and Word. Familiarity with database management systems and data entry software. • Communication Skills: Effective verbal and written communication skills. Ability to gather and clarify information from various sources. • Analytical and Problem-Solving Skills: Strong analytical skills to identify and correct data inconsistencies. Ability to handle confidential and sensitive information responsibly. • Time Management: Excellent time management skills with the ability to meet deadlines. Ability to manage multiple projects simultaneously while maintaining accuracy. Qualifications • Bachelors degree in any field. • A minimum of 1.5 years of experience as a data entry operator, preferably in the insurance sector. • Additional computer training or certification is a plus. • Demonstrated experience with MS Excel and Word
Marketing Coordinator Summary Pathway Communications is a leader in information technology solutions and counts some of Canada's best brands as its clients. We are looking for a competent, energetic, and engaging Marketing Coordinator who will play a critical role in expanding Pathways brand visibility by advertising and promoting its products and services. Job Description: As Marketing Coordinator, you will be an integral part of the marketing and sales team and will play a vital role in the companys growth and success. You will design and execute marketing campaigns, assist in developing marketing collaterals, undertake high-value social media activities, create innovative marketing content, and produce insightful performance reports to support sales efforts. Responsibilities: Assist in the development and execution of marketing campaigns (digital, social media, email, events, and print). • Coordinate the creation and distribution of marketing materials such as brochures, presentations, newsletters, and social posts. • Manage and update website and social media channels with relevant, engaging content. • Conduct market research and competitor analysis to support campaign strategy. • Track, analyze, and report on campaign performance metrics (traffic, leads, conversions, engagement). • Support event planning and coordination (trade shows, webinars, customer events). • Collaborate with cross-functional teams, including sales, product, and design, to ensure consistent messaging and branding. • Maintain marketing calendars, project timelines, and vendor relationships Requirements 24 years of experience in marketing coordination or a similar role. Bachelors degree in Marketing, Communications, Business, or related field. Strong organizational skills with the ability to manage multiple projects and deadlines. Excellent written and verbal communication skills. Proficiency in marketing tools and platforms (Zoho, Canva, Seamless AI and etc.) Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint). Creative mindset with attention to detail and brand consistency. What we offer Excellent opportunities to learn new skills A rewarding and fulfilling work environment Healthy work-life balance.
Skillsets & Responsibilities: Experience: Minimum 5 years of extensive Windows Server administration experience, including managing diverse environments with 100+ users across multiple locations. Virtualization: Oversee and maintain virtualization technologies like VMware/Hyper-V to support efficient resource allocation and scalability. Cybersecurity: Implement robust cybersecurity practices, including vulnerability assessments, threat detection, and incident response. Utilize tools like Nessus, Rapid7, Bitdefender, MS Defender, and Elastic to enhance security. Networking: Configure and manage LAN/WAN, routing, and firewall configurations to maintain a secure and reliable network infrastructure. Automation: Utilize automation through PowerShell, scripting, and RMM tools like Kaseya to streamline server operations, backups, and access management Server and Print Management: Set up, troubleshoot, and maintain Windows and Print servers, ensuring they operate efficiently. Endpoint Configuration: Configure desktops and laptops with the required operating systems and approved applications. Security Controls: Implement stringent security measures on servers to prevent unauthorized access, data leakage, and other security risks. Active Directory: Manage and maintain Active Directory, including user authentication and access controls. Asset Management: Maintain an asset register to track hardware and software assets, ensuring proper inventory management. ISO Documentation: Document processes according to ISO 9001 and 27001 standards and best practices. VPN Setup: Configure and maintain VPN solutions to provide secure remote access to the network. VDI Knowledge: Understand and support Virtual Desktop Infrastructure (VMware Horizon/Citrix) environments. Cloud Management: Manage and maintain cloud solutions such as Azure and AWS Hands-on experience or strong working knowledge of the Kaseya tool; Kaseya certification is an added advantage. MS Excel Proficiency: Proficiency in Excel for data analysis and reporting. Microsoft M365: Administer the Microsoft 365 suite, including setup, migration, administration, and configuration MS Exchange: Oversee MS Exchange administration, including setup, configuration, and maintenance of email services. Shift Flexibility: Willingness to work night shifts and in rotational shifts as needed. Soft Skills: Excellent Verbal and Written Communication skills in English. Excellent interpersonal skills. Strong Problem solving skills Time management Project management
Job Description Manage team - Incident management and response Ensure delivery of proactive tasks on internal and client infrastructure. Ensure that all Monitoring systems setup are updated, active and correct for both customers & internal core infrastructure. Ensure system uptime of 99.999%, and that security posture is updated and maintained. Ensure that staff and infrastructure adhere to operational KPIs as specified by the senior management. Audit usage and correctness of SOPs. Maintain updated documentation on all code and infrastructure systems and processes according to prescribed internal standards and industry best practices. Ensure that all SOPs are up to date with version controls. Manage, evaluate and ensure adequate staffing and performance levels of the entire operations in India. Comply with all internal Pathway Group operating standards, including change management, security, capacity, uptime, documentation and other KPIs, and maintain a safe and clean operating environment. Forecast, plan, research, and select new technologies including Automation which will enable the company to attain business goals. Architect, document, project manage and implement software and systems integration projects as assigned, using all appropriate tools; accurately track tasks, including deadlines and quality. Implementation of industry best security policies & frameworks. Configuration management with deployment of automation tools. Implement and maintain quality verification for all tasks. Work with the QA team to set up and maintain ITSM/ticketing and knowledge base systems. Provide Automation Solution both internally and to customers using the latest technologies. Minimum Experience & qualifications: Bachelor's degree in Computer Science or Computer Engineering, or a related technical field in software or systems engineering, or equivalent practical experience. At least 5 years’ programming experience in a large enterprise or service provider environment in at least two of the following languages: Java, Python, Shell Must have managed engineering teams of at least 10 people. Must have experience with management reports on KPIs and solutions design. Expertise in designing, analyzing, maintaining, and troubleshooting large-scale Linux and storage deployments. Experience with designing and deploying resilient and fault-tolerant systems. Proven track record of deploying multiple DevOps tools like Ansible, Saltstack, GIT, Chef/Puppet and shell automation. Proven ability to hire, train and evaluate team members. Systematic problem-solver and effective communicator.
JOB DESCRIPTION • • To provide support for Linux/Unix Business System/Applications via Project support, and incident and change tickets • Explore and integrate new technologies, transitioning operations from traditional administration and deployment to infrastructure as application leveraging automation/configuration management technologies. • Design and recommend solutions to eliminate errors related to, and improve Unix services, systems and server KPIs • Review, troubleshoot and resolve Incident tickets, review, approve and implement routine and Emergency Change Orders and Project related tasks • Update the Control and Versioning system with any changes that emerge from the change management process Coordinate support with Application and Development teams as required • Addition and Maintenance of hosts, items, triggers and host groups in the Monitoring System • Provides input for management reporting on the status of issues, actions, and resolutions. • Makes decisions for the shift and/or group as required. MUST HAVE SKILLS/REQUIREMENTS • 4+ years administering different flavors of Linux and Windows environment • installation, set up, configuration and maintenance of Application Servers, Apache Web Servers, Database Servers and smtp servers • Hands on experience with enterprise backup and recovery • Configuration and maintenance of the monitoring system • Knowledge of experience working with Shell Scripting/Perl/Python. • High-level knowledge and experience in the following areas: patch management, vulnerability management, app/DB clustering, OS upgrades, and system monitoring (Zabbix). • Strong technical problem solving skills and experience in IP networking and static routing FTP, SSH, SMTP, DNS, HTTP/S, DHCP, Syslog logging facility • Experience in a highavailability and mission critical environment • Experience with PostgreSQL and Mongo database. • Experience with SNMP, agent based Monitoring • Experience in virtualization, NAS and SAN • Strong background in Linux/Unix administration and understanding of code and script (PHP, Python, Perl and/or Ruby) • Working knowledge of container management platforms: Amazon ECS, Azure AKS, OpenShift. • SUSE Certification anyone mandatory: SCA/SCA+/SEA • Red Hat Linux Certification NICE TO HAVE SKILLS/REQUIREMENTS: • A colorful history of automation is definitely a plus! SOFT SKILLS: (IS THIS YOU?) • Can work on complex problems that require conceptualizing & reasoning • Enjoys working in a fast pace ever-changing work environment • Ability to work well under pressure while demonstrating strong professionalism • Collaborate closely with the team, while also being capable of holding themselves accountable to meet individual deadlines without hand holding Role & responsibilities Preferred candidate profile
Job Description of Tier 2 Telephony Engineer ABOUT THE PATHWAY GROUP: Pathway has been a pioneer in IT Managed Services. Starting out as one of the first ISPs in Canada in 1995, we are now a leading Canadian technology management firm with a global reach. Our clients rely on us as their sole source for high-quality IT solutions from hybrid cloud services to service desk, telephony and security. We were the first company in Canada to construct a Tier III certified data center and maintain a complete set of certifications including SOC 2 Type II, PCI, and ISO 27001. Pathway employs over 120 trained and qualified staff across four offices in Canada and overseas and continues to grow rapidly NetPulse Services is a subsidiary of Pathway Communication, a leading Canadian technology management firm with a global reach. We are growing rapidly and looking to hire an experienced and highly skilled Telephony Engineer. The role is based in Pune, India. The Associate Telephony Engineer tests, maintains, monitors, and troubleshoots telephony components to provide a robust voice communications platform. Key Areas of Responsibilities: Install, maintain, and upgrade VOIP telecommunications networks, including but not limited to, telephony servers and phone handsets, and applications and other systems as appropriate. Handle routine tasks relating to Telephony operations, installation, and/or maintenance for local, off-site and/or remote locations. Maintain, diagnose and trouble telephony systems issues as dispatched by the Support/Supervisor and appropriately document and close linked call, in a timely manner, in the companys internal ERP software Maintain and troubleshoot internal as well as a client PBXs in a large VoIP environment. Establish, as requested, and maintain documents related to internal/customer environments and other technical/procedural documentation. Maintain customers inventory of technological devices and document appropriately. Work with outside vendors as needed on a per customer basis. Maintain telephony server backup to customers. Assist in the implementation and ongoing support of projects that include new locations or deploying new technologies across the network. Assist in the maintenance of technical and procedural documentation Execution of moves, adds and changes and end-user support. Participate on regular on-call rotation. Coordinate with the Help Desk to respond to questions and participate in evaluation and selection of new software and hardware. Work after hours and weekends as required by the business. Respond to emergency calls/pages/emails in a timely fashion even after hours. Qualifications: Education and/or Experience Qualifications: Bachelor’s degree in Telecommunications or Computer Science with telecommunications and/or IT experience and/or a minimum of 5 years serving a high level capacity of client telecommunication services (or equivalent). Working knowledge of a telecom network infrastructure (i.e., local & long-distance telco's, telco products, TFN's, QoS, Routing etc.). 5 Plus years’ experience in software/hardware voice equipment administration. Other Required Qualifications Hands-on experience and advance knowledge of IP voice communications systems including VOIP telephony, SIP trunking, PRI, Analog lines etc Working knowledge of a telecom network infrastructure (i.e., local & long-distance telco's, telco products, TFN's, QoS, Routing etc.) Basic to Intermediate understanding and experience with Microsoft Operating Systems, Microsoft Server 2012 & 2012R2, Microsoft Windows OS (7, 8, 10) and Unix/Linux systems Exposure to Layer 3 Transport and Networking Concepts. Strong written and verbal communication skills with the ability to effectively interact with all stakeholders, including senior leadership. Experience with moves, adds and changes on any unified communications platform (Cisco, MiTel, Avaya etc) Prefereable : MiTel/Shoretel Voice qualified History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines. Demonstrated ability to trouble shoot with creative problem-solving skills.