VoIP Engineer

ABOUT THE PATHWAY GROUP:

Pathway has been a pioneer in IT Managed Services. Starting out as one of the first ISPs in Canada in 1995, we are now a leading Canadian technology management firm with a global reach. Our clients rely on us as their sole source for high-quality IT solutions from hybrid cloud services to service desk, telephony and security. We were the first company in Canada to construct a Tier III certified data center and maintain a complete set of certifications including SOC 2 Type II, PCI, and ISO 27001. Pathway employs over 120 trained and qualified staff across four offices in Canada and overseas and continues to grow rapidly

NetPulse Services is a subsidiary of Pathway Communication, a leading Canadian technology management firm with a global reach. We are growing rapidly and looking to hire an experienced and highly skilled Telephony Engineer. The role is based in Pune, India.

The Associate Telephony Engineer tests, maintains, monitors, and troubleshoots telephony components to provide a robust voice communications platform.

Key Areas of Responsibilities:

• Install, maintain, and upgrade VOIP telecommunications networks, including but not limited to, telephony servers and phone handsets, and applications and other systems as appropriate.

• Handle routine tasks relating to Telephony operations, installation, and/or maintenance for local, off-site and/or remote locations.

• Maintain, diagnose and trouble telephony systems issues as dispatched by the Support/Supervisor and appropriately document and close linked call, in a timely manner, in the companys internal ERP software

• Maintain and troubleshoot internal as well as a client PBXs in a large VoIP environment.

• Establish, as requested, and maintain documents related to internal/customer environments and other technical/procedural documentation.

• Maintain customers inventory of technological devices and document appropriately.

• Work with outside vendors as needed on a per customer basis.

• Maintain telephony server backup to customers.

• Assist in the implementation and ongoing support of projects that include new locations or deploying new technologies across the network.

• Assist in the maintenance of technical and procedural documentation

• Execution of moves, adds and changes and end-user support.

• Participate on regular on-call rotation.

• Coordinate with the Help Desk to respond to questions and participate in evaluation and selection of new software and hardware.

• Work after hours and weekends as required by the business.

• Respond to emergency calls/pages/emails in a timely fashion even after hours.

Qualifications:

Education and/or Experience Qualifications: Bachelor’s degree in Telecommunications or Computer Science with telecommunications and/or IT experience and/or a minimum of 5 years serving a high level capacity of client telecommunication services (or equivalent).

• Working knowledge of a telecom network infrastructure (i.e., local & long-distance telco's, telco products, TFN's, QoS, Routing etc.).

• 5 Plus years’ experience in software/hardware voice equipment administration.

Other Required Qualifications

• Hands-on experience and advance knowledge of IP voice communications systems including VOIP telephony, SIP trunking, PRI, Analog lines etc

• Working knowledge of a telecom network infrastructure (i.e., local & long-distance telco's, telco products, TFN's, QoS, Routing etc.)

• Basic to Intermediate understanding and experience with Microsoft Operating Systems, Microsoft Server 2012 & 2012R2, Microsoft Windows OS (7, 8, 10) and Unix/Linux systems

• Exposure to Layer 3 Transport and Networking Concepts.

• Strong written and verbal communication skills with the ability to effectively interact with all stakeholders, including senior leadership.

• Experience with moves, adds and changes on any unified communications platform (Cisco, MiTel, Avaya etc)

• Prefereable : MiTel/Shoretel Voice qualified

• History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines.

• Demonstrated ability to trouble shoot with creative problem-solving skills.