132 Voice Gateways Jobs

Key Responsibilities: Design, implement, and maintain VoIP and telephony solutions across enterprise environments. Manage and troubleshoot unified communication platforms including Cisco, Avaya, or Microsoft Teams. Configure and support SIP, H.323, and MGCP protocols. Collaborate with IT teams to integrate telephony with office automation and business applications. Monitor system performance and ensure high availability and quality of service. Provide technical support and training to end-users and internal teams. Required Skills: Strong knowledge of VoIP protocols (SIP, H.323, RTP) Experience with Cisco Unified Communications , Avaya , or Microsoft Teams Familiarity with PBX systems , call routing , and dial plan configuration Understanding of networking fundamentals (TCP/IP, DNS, DHCP) Experience with office automation tools and IT service management Preferred Skills: Certifications like CCNA Voice , CCNP Collaboration , or Avaya Certified Specialist Experience with cloud-based telephony solutions (e.g., Zoom Phone, RingCentral) Knowledge of ITIL processes and ticketing systems (e.g., ServiceNow)

Qualification Requirement Bachelors or Masters degree in Environmental Science, Engineering, Sustainability, or a related field. Proven experience in GHG emissions reporting and MRV processes. Strong understanding of IPCC guidelines and sectors. Excellent analytical and communication skills. Ability to work independently and collaboratively in a team environment. Proficiency in data analysis and report preparation. Job Responsibility We are seeking a highly motivated GHG MRV Consultant to help in different MRV projects and support implementation of National GHG MRV system development. The consultant will be responsible for stakeholder assessments, data standardization, and emission calculations. Key Responsibilities: Conduct business analysis for GHG monitoring, reporting, and verification systems, using information from NDC preparation, GHG inventory/BUR, national communication, and relevant policies. Analyze the latest international agreements on MVR mechanisms and ETF requirements, providing an overview for targeted countries. Review international best practices in MRV arrangements and processes, including legislations. Identify requirements for MRV system design and development, based on bottleneck analysis and recent global climate negotiation decisions. Conduct capacity-building workshops with relevant stakeholders. Develop draft roadmaps with key actions for creating a sustainable MRV system. Support the creation of an online MRV data management and reporting platform, and prepare MRV guidelines and templates based on best practices. Recommend ways to strengthen national institutional arrangements and develop an MRV framework, considering UNFCCC and IPCC guidelines. Benefits Competitive compensation based on market standards We are working on a flexible working model that caters to the diverse needs of our teams. (Our offices are open for those who prefer to work in-person, and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements). Full time employees receive a competitive total compensation package along with the below additional benefits. Standard Leave Policy. Office is located in the heart of the city in case you need to step in for any purpose. Medical Insurance (Self+Spouse+4 Dependent Children) Quarterly team engagement activities and rewards & recognitions such as Yearly Performance Bonus and Yearly Appraisals. Learning & Development programs to foster professional growth

- VOIP/CUCM/COLLAB Cisco Call Manager Cisco Unified Unity Connection Cisco Call Manager Express Cisco Unified Contact Centre Express Cisco IP Phones and Unified Clients Cisco Voice Gateways, Gatekeepers, Cisco IM and Presence, Jabber, CUPS, XMPP , Federation. Signaling Protocols MGCP, H323, Skinny, SIP Cisco Video Conferencing Technology (TMS, VCS Control/ Expressway servers, SX, MX, Room Kit, Cisco WebEx Room series etc.) Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)

As part of our Managed Services, you will play a crucial role in driving, delivering, and supporting our premier solutions and service offerings revolving around complex, self-service, enterprise-level Contact Center technologies. We are currently looking for an experienced IPT Escalation Engineer. In this position, you will collaborate with our enterprise-level clients, offering troubleshooting expertise mainly in Cisco IPT solutions including the Unified Contact Center Enterprise and Unified Communications product suites. Your responsibilities will involve utilizing your knowledge and experience to resolve issues related to CVP applications, IP/IVR systems, Cisco Call Managers, Cisco Unity, SIP, and Voice Gateways. This includes expertise in SIP protocols, Voice Gateway support and administration, Cisco CUBEs, ICM (IPCC, CVP, and CTIOS) support and administration (Optional), IP Telephony Solution Design and support, and Oracle ACME SBC support and administration (Optional). Preferred Technical Skills and Experience: - 3 to 5 years of experience in configuring and supporting complex IPT solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS), and Oracle ACME. - Strong background in troubleshooting Cisco Voice Gateways and Oracle ACME SBCs. - UCCE (IPCC) Enterprise script, design, deployment, and/or support experience. - SIP deployment and support experience. - Demonstrated ability to handle complex problem isolation within Telecommunications infrastructures, including FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols. - Previous involvement in designing, administering, or supporting LAN/WAN [HSRP, QoS, VLANs, Bandwidth modeling and VoIP infrastructures. - Experience in configuring and troubleshooting Voice Gateways and SBCs. - Familiarity with SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis can be beneficial. - Knowledge of Cisco Emergency Responder (CER). - Leadership & Certifications: Cisco Certifications (e.g., CCNA, CCNP, CCIE, etc.). - Excellent documentation, presentation, and problem-solving skills. - Outstanding communication skills and client-facing abilities. - Ability to offer mentoring and support to junior support staff members. - VOSS support and administration (Optional).,

About The Role : Job Title Product Owner SharePoint Online and Viva Engage Corporate TitleAssistant Vice President LocationPune, India Role Description We are seeking a dynamic and experienced Mid-Level Product Owner to drive the strategic vision, development, and execution of solutions for SharePoint Online, O365, and Viva Engage. As a key leader in our organization, you will play a pivotal role in enhancing productivity, collaboration, and communication across the enterprise by delivering innovative and user-centric digital workplace solutions. What well offer you , 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Product Strategy and Vision: Define and lead the strategic roadmap for SharePoint Online, O365, and Viva Engage, ensuring alignment with business goals and user needs. Define and evolve the product vision for SharePoint Online and Viva Engage in alignment with enterprise collaboration goals Own the product lifecycle from ideation through launch and continuous improvement. Collaborate with architecture and engineering teams to ensure alignment with technical standards and compliance frameworks Stakeholder Engagement: Collaborate with cross-functional teams, including IT, business leaders, and end-users, to gather requirements, prioritize features, and ensure seamless adoption of solutions. Act as the primary liaison between business units, engineering, and service operations Lead cross-functional meetings and workshops to gather requirements and feedback. Represent the product in governance forums and vendor discussions. Platform Management Oversee configuration, integration, and optimization of SharePoint Online and Viva Engage, including migration from legacy platforms. Drive adoption strategies, including training, communication, and change management Compliance & Security Ensure adherence to data governance, eDiscovery, and audit requirements Collaborate with InfoSec and Legal teams to manage risk and regulatory compliance. Performance & Metrics Define KPIs and success metrics for platform usage, engagement, and operational efficiency. Monitor analytics and user feedback to inform product enhancements and evolve product capabilities. User Experience: Advocate for an intuitive and accessible user experience, ensuring tools are optimized for productivity and collaboration. Agile Leadership: Act as the Product Owner in Agile development processes, maintaining a well-defined backlog, writing user stories, and ensuring timely delivery of features. Your skills and experience Qualifications Experience10+ years of experience in product management or ownership, with a strong focus on enterprise platforms like SharePoint Online, O365, and Viva Engage. Technical ExpertiseIn-depth knowledge of SharePoint Online, Microsoft O365 suite, and Viva Engage, including configuration, integration, and best practices. Agile MethodologyProven experience leading Agile teams and managing product backlogs. Communication Skills: Exceptional ability to articulate complex ideas and build consensus among stakeholders at all levels. Analytical MindsetStrong data-driven decision-making skills with the ability to analyse usage metrics and refine strategies accordingly. Preferred Skills Experience with Microsoft Power Platform, Teams, and integration tools. Familiarity with organizational change management and user adoption strategies. Knowledge of governance and compliance measures within enterprise environments. Certifications such as CSPO, SAFe PM/PO, or Microsoft 365 certifications How well support you . . . .

About The Role Job Title - GN - SONG - Service - Genesys - Analyst Management Level: 11-Analyst Location: Bengaluru, BDC7A Must-have skills: Genesys Framework Good to have skills: Knowledge of emerging technologies, cloud computing, and cybersecurity best practices. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will Use in depth understanding of Genesys Engage/Pure Cloud:Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processes:Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.) Deploy thorough understanding of Genesys Framework:Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc. Bring your best skills forward to excel at the roleAbility to use technical exposure to contact center and overall customer service areas:In depth understanding of Genesys Engage/Pure Cloud. Easily work in high-paced and complex projects:Use understanding of industry specific Customer Service processes, operations, and functional needs Deploy a strong designing skill:Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...) Maximize application design and development experience:Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 3 to 5 Years Educational Qualification: BE Btech

Project Role : Technology OpS Support Practitioner Project Role Description : Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology OpS Support Practitioner, you will be responsible for ensuring the integrity and governance of systems while adhering to best practices for service delivery. Your typical day will involve developing, deploying, and supporting infrastructures, applications, and technology initiatives, all while aligning with existing standards and methods of delivery. You will engage with various teams to ensure operational excellence and contribute to the overall success of technology initiatives within the organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor and evaluate the performance of systems and processes to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.- Strong understanding of system governance and integrity management.- Experience with infrastructure deployment and support.- Familiarity with best practices in service delivery and operational excellence.- Ability to collaborate effectively with cross-functional teams. Additional Information:- The candidate should have minimum 5 years of experience in Unified Communication and Collaboration Operations.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Technology OpS Support Practitioner Project Role Description : Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology OpS Support Practitioner, you will be responsible for ensuring the integrity and governance of systems while adhering to best practices for service delivery. Your typical day will involve developing, deploying, and supporting infrastructures, applications, and technology initiatives, all while aligning with existing standards and operational methods to enhance service efficiency and effectiveness. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor and evaluate team performance to ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.- Strong understanding of system governance and integrity management.- Experience in developing and deploying technology infrastructures.- Ability to support applications and technology initiatives effectively.- Familiarity with best practices in service delivery and operational standards. Additional Information:- The candidate should have minimum 5 years of experience in Unified Communication and Collaboration Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP UI5 Development Good to have skills : SAP Basis Administration, SAP FIORI/Gateway architectureMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive project success. You will also engage in problem-solving activities, providing guidance and support to your team while ensuring that best practices are followed throughout the development process. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Continuously assess and improve team processes to increase efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP UI5 Development.- Good To Have Skills: Experience with SAP FIORI/Gateway architecture, SAP Basis Administration.- Strong understanding of web technologies such as HTML, CSS, and JavaScript.- Experience with SAP development tools and methodologies.- Ability to troubleshoot and resolve technical issues effectively. Additional Information:- The candidate should have minimum 5 years of experience in SAP UI5 Development.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

We are looking to onboard a skilled Presales Specialist who brings deep expertise in solution design and customer engagement across modern CCaaS & UCaaS platforms. The ideal candidate should have experience with Genesys Cloud CX, Amazon Connect, NICE, Webex Contact Center (UCCE/PCCE/UCCX/Webex CC), MS Teams DR, OC, BYOC and a solid understanding of UCC & CC technologies. The role demands strong presales acumen, including RFP/RFI response writing, proposal creation, solution presentations, and customer workshops. As an SME, the candidate will collaborate with sales, engineering, and delivery teams to design compliant, scalable, and competitive solutions.

The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.Purpose of your Role To support Microsoft Teams Direct Routing and Meeting rooms for customers. You will be accountable for (Key Responsibilities) Use proactively. Reporting and handling customer call for review of serManaging Teams Direct Routing infrastructure of the customer. Manage Endpoints like SBC, gateway, and Meeting room endpoints. Working on reported tickets and maintaining SLA. Working on any issues reported by customer and responding to emails. Monitoring the service, identifying, and fixing the issvice. Desired Skill setsDemonstration of problem-solving skillsPrior experience in providing technical support in fast paced, high availability, 24X7 environments.Knowledge of network, operation systemsGood communication skills Team player Quick Learner. You have (Qualification and exp) Knowledge and experience on SIP and telephony devices. Good understanding of Microsoft Teams Good understanding of VOIP devices. Knowledge and experience in managing SBC\Gateways. Managing Teams Direct Routing. Managing Microsoft Teams Room Systems.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Responsibilities: * Manage customer relationships through telephone support. * Generate leads, close deals, meet targets. * Collaborate with engineering team on solution design. * Present product demos and proposals.

This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

Troubleshooting VOIP Network issues. in-Depth Knowledge of IP Protocols.SIP,MGCP,H.323 etc. Troubleshooting skills in UC devices like CUCM, UCCX,CUC. Should be having knowledge of Third-party recording application and servers. Excellent troubleshooting skills on Cisco Unified Call manager and IP Phones. Good Knowledge of PRIs, Cisco Voice Gateways, IP Telephony. Familiarity with WAN and LAN systems. Experience with E1, FXS SRST and SCCP. Hands on experience on Network and Cisco Voice devices. Work experience on IP Phone , Gateway and CUCM configuration.

We are seeking a highly skilled and experienced Cisco Contact Center Solutions Specialist to join our team. The ideal candidate will have extensive experience (10+ years) with Cisco contact center solutions, including Unified Contact Center Enterprise (UCCE) and Packaged Contact Center Enterprise (PCCE). The candidate should possess in-depth knowledge of UCS server setup, VMware/ESXI, Voice Gateways, SIP Trunk, and Cisco UCS servers. Key Responsibilities: Design, deploy, and optimize Unified Communications Clusters, Cloud, and Data Networks. Effectively deploy, configure, and maintain Enterprise Contact Center and IP cluster consisting of CUCMs, Unity, CUPS, Gateways, SIP Trunks, and IPIVR/UCCX/UCCE. Manage and support Enterprise Contact Center Infrastructure with Gateways capacity planning, business call flow, scripting IPIVR / UCCX / Finesse / CAD / CSQ / QM / WFM / SQL DB, call recording, and contact centers CUIC Reporting and Analytics. Integrate various components and AI solutions with Cisco UCCE, including Cisco CVP, Cisco Finesse, Cisco ECE solution, Cisco UCCE outbound dialer, Cisco CUIC reporting application, ICM scripting and configuration, SQL database, and networking. Ability to Manage Third party application such as Virtual Hold, Nuance Speech, Verint Recording etc Do: Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation /div

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Voice and Collabration Admin.: Experience: 3-5 Years.

YOUR ROLE In this role you will play a key role in Incumbent should be experienced in Risk Management, Internal Controls and Audits. Understanding of Third-Party Risk Management and best practices. Strong Communication and Interpersonal skills to engage all levels, including senior management. Flexible, proactive, with ability to influence and negotiate effectively. YOUR PROFILE WHAT YOU"LL LOVE ABOUT WORKING HERE Knowledge of Operational Risk Management Framework and Internal Control Standards. Excellent email proficiency. Must think out of the box. Should have exposure in handling international Clients.

- VOIP/CUCM/COLLAB:- Cisco Call Manager Cisco Unified Unity Connection Cisco Call Manager Express Cisco Unified Contact Centre Express Cisco IP Phones and Unified Clients Cisco Voice Gateways, Gatekeepers, Cisco IM and Presence, Jabber, CUPS, XMPP , Federation. Signaling Protocols MGCP, H323, Skinny, SIP Cisco Video Conferencing Technology (TMS, VCS Control/ Expressway servers, SX, MX, Room Kit, Cisco WebEx Room series etc.) Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)

Join a company that is pushing the boundaries of what is possible. Renowned for technical excellence and leading innovations, NTT DATA is committed to making a difference to clients and society. The workplace embraces diversity and inclusion, offering a space where you can grow, belong, and thrive. As the Cross Technology Service Delivery Field Support Engineer (L1) at NTT DATA, your primary responsibility is to provide a professional first-line remote and/or onsite technical support and field engineering service to clients. This entry-level engineering role involves proactively identifying and resolving technical incidents and problems through pre-emptive service incident and resolution activities. Your key responsibilities include ensuring the assigned infrastructure at the client site is configured, installed, tested, and operational. You will also install and configure software according to client requirements, identify problems and errors, and liaise with stakeholders to expedite diagnosis and resolution. Additionally, you will investigate support calls, identify root causes of incidents, respond to alerts, and escalate when necessary. To excel in this role, you should possess good communication skills, both verbal and written, and the ability to plan activities well in advance while adapting to changing circumstances. Maintaining a positive outlook at work, working well under pressure, and prioritizing the client experience are essential attributes for success in this position. Academic qualifications required for this role include a Bachelor's degree or equivalent in Information Technology or Computing, as well as associate level certifications in Data Centre and Networking technologies. Entry-level experience in Collaboration technologies and technical support, as well as an understanding of Network routing and switching, are also necessary. NTT DATA, a trusted global innovator of business and technology services, is committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team in more than 50 countries and a robust partner ecosystem, NTT DATA invests in R&D to support organizations and society in the digital future. As an Equal Opportunity Employer, NTT DATA values diversity and inclusivity in the workplace.,

Project Role : Business Function Implement Practitioner Project Role Description : Support the implementation of activities for a specific business function to improve performance for a function end to end. Activities include analyzing and designing/re-designing business processes and/or defining parts of an organization. Must have skills : SAP Advanced Track and Trace for Pharmaceuticals Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Function Implement Practitioner, you will support the implementation of activities for a specific business function to improve performance end to end. This involves analyzing and designing/re-designing business processes and defining parts of an organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Lead process improvement initiatives within the organization.- Develop and implement strategies to enhance business function performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP S/4HANA for Pharmaceuticals.- Strong understanding of pharmaceutical industry processes.- Experience in implementing SAP S/4HANA solutions for pharmaceutical companies.- Knowledge of regulatory requirements in the pharmaceutical sector.- Hands-on experience in business process analysis and optimization. Additional Information:- The candidate should have a minimum of 12 years of experience in SAP S/4HANA for Pharmaceuticals.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

As a Cross Technology Service Delivery Field Support Engineer (L1) at NTT DATA, you will be responsible for providing professional first-line remote and/or onsite technical support and field engineering services to clients. Your role involves proactively identifying and resolving technical incidents and problems, ensuring all requests and resolution incidents meet Service Level Agreement (SLA) conditions. You will be tasked with managing standard and low complexity incidents, conducting routine tasks, and using readily available information to follow standard practices and procedures. Additionally, you will be required to configure, install, test, and ensure the operational functionality of the assigned infrastructure at client sites, as well as install and configure software according to client requirements. Key Responsibilities: - Configuring, installing, testing, and ensuring operational functionality of client infrastructure. - Installing and configuring software as per client requirements. - Identifying problems and errors, logging incidents, and liaising with stakeholders for diagnosis and resolution. - Investigating and identifying root causes of incidents and problems. - Responding to alerts, escalating unresolved issues, and updating incidents with progress details. - Ensuring efficient resolution of incidents and requests and tracking configuration changes. - Investigating system problems, assisting with remedies, and providing technical support to clients. - Reporting and escalating issues to third-party vendors if necessary. You should possess good communication skills, the ability to plan and adapt to changing circumstances, maintain a positive outlook, work well under pressure, and prioritize client satisfaction. Academic qualifications include a Bachelor's degree in Information Technology or Computing, along with associate level certifications in Data Centre and Networking technologies. Required Experience: - Entry-level experience in Collaboration and technical support. - Experience in diagnosis, troubleshooting, and providing remote support in Collaboration technologies. - Understanding of Cisco product stack, SBC's, and network routing and switching. This role will require on-site working and offers the opportunity to be part of NTT DATA, a trusted global innovator committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we invest significantly in R&D to support organizations in their digital transformation journey. Join us in shaping the digital future and becoming a part of our diverse global team. NTT DATA is proud to be an Equal Opportunity Employer.,

Overview This is a crucial role in driving the Marketing Transformation Agenda across both food and beverages for PepsiCo globally. At its core, this role is critical in supporting and equipping PEP to achieve accretive growth in the future. Accretive growth requires a strong and intentional focus on the science of growth, with best practices applied consistently and at scale. Responsibilities This role is responsible for delivery of analytics in the development of the Enterprise Growth Model, which deliver proven drivers of growth across the organisation. This role will support establishment on the case for change through delivering analytics around existing growth drivers, scaling and improving existing best in class models, test and learn on predictive indicator metrics, and deliver analytics to prove or refine ongoing hypotheses across the PEP Enterprise Growth Philosolphy. This requires leveraging a wide expanse of data sets to support the change management and deliver a developing performance ecosystem which can be embedded across sectors. This role will need to influence across the GBS CME teams to establish partnership and key knowledge for the delivery of the framework, and integrate results to be delivered senior, non technical, audiences in a compelling way. Qualifications This role requires a strong insights and analytics foundation, a deep understanding of core syndicated data sets and complex analytical methodologies and the ability to deliver holistic insights with a bias for strong business relevant implications which drive action Graduate from reputed institutes 5+ years of experience with Data and Analytics NIQ, Kantar, Europanel etc Expert on \"Point of Sale\" and \"HHP\" (Nielsen, IRI, SPINs, One Click Retail etc.) databases/metrics a must Structured thinker / problem solver who works independently with attention to detail Excellent communication & presentation skills (verbal & written) is mandatory. Confident communicator, able to express ideas and convey complicated concepts simply Experience working in an Agile team Must be detail oriented with excellent organizational/time management skills

As a Cross Technology Service Delivery Field Support Engineer (L1) at NTT DATA, you will play a crucial role in providing professional first-line remote and/or onsite technical support to clients. Your primary responsibility will be to proactively identify and resolve technical incidents and problems to ensure service restoration for clients. By managing incidents and following through to effective resolutions, you will contribute to maintaining zero missed Service Level Agreement (SLA) conditions. Your day-to-day tasks will include managing standard and low complexity incidents, conducting routine tasks following standard practices, and ensuring the efficient resolution of incidents and requests. You will be responsible for configuring, installing, testing, and ensuring the operational status of assigned infrastructure at client sites. Additionally, you will install and configure software solutions based on client requirements and identify root causes of incidents and problems by following knowledge articles. Key Responsibilities: - Configuration, installation, testing, and operational maintenance of client infrastructure - Installation and configuration of software solutions as per client requirements - Proactively identifying and logging incidents with necessary details - Collaborating with stakeholders to expedite diagnosis and resolution of errors and problems - Investigating support calls, identifying root causes, and escalating when necessary - Updating incident progress and resolution details in a timely manner - Tracking, logging, and reporting on configuration items and changes - Investigating system problems and assisting with remedies and preventative measures - Providing first-line remote and onsite technical support to clients - Reporting and escalating issues to third-party vendors when required - Following handover procedures for shift changes to ensure service continuity Knowledge and Attributes: - Strong communication skills, both verbal and written - Effective planning and adaptation to changing circumstances - Positive outlook, ability to work well under pressure, and willingness to put in extra hours when necessary - Active listening techniques and client-centric approach - Ability to maintain a positive client experience throughout interactions Academic Qualifications and Certifications: - Bachelor's degree in Information Technology or Computing or related field - Associate level certification in Data Centre technologies (e.g., CCNA) - Associate level certification in Networking technologies (e.g., CCNA, JNCIA) - Collaboration certifications such as CCNA, Microsoft Voice, and Webex Calling Required Experience: - Entry-level experience in Collaboration technologies - Technical support experience to clients - Diagnosis and troubleshooting experience - Remote support in Collaboration technologies - Understanding of relevant technologies (Cisco, SBCs, Webex calling, etc.) - Basic knowledge of Network routing and switching Workplace type: On-site Working Join NTT DATA, a global innovator in business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. As part of the NTT Group, we invest significantly in R&D to drive digital transformation and sustainability. With diverse experts worldwide and a robust partner ecosystem, we offer consulting, data, AI solutions, and infrastructure services to move organizations confidently into the digital future. At NTT DATA, we value diversity and are dedicated to creating equal opportunities for all.,