29 Cisco Voice Jobs

Skill required: Global V&A - Procurement Operations Designation: PPSM Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Responsible for managing various projects, planning, execution, and Post Merger Integration for Accentures acquired companies, this includes systems configuration, request to pay activities, policies, and processes. In this capacity, the individual will coordinate the evaluation of a target companys suppliers portfolio, collaborating with clients and offshore payables support teams to ensure all service objectives are met within required timeframes and in accordance with the internal compliance and policies.In this role, the individual will assure the integration and setup of the acquired companys suppliers to secure ongoing payments after cutover date. They will also ensure the new Accenture personnel understand and comply with Accenture Procurements Policies, Processes and Procedures and the usage of standards approved channels and tools by providing required training and pre/post integration support. What are we looking for Fluent in EnglishMinimum 3 years of experience in P2P, Finance, CMR or SAP/AribaMinimum 2 years of experience in Project Management Roles and Responsibilities: Role :Project ManagementFlexible scheduleAttention to detail.Process improvement. Strong written and verbal communication skillsWell organized.CollaborativeGood to have:Presentation Skills3rd language Qualification Any Graduation

Skillset Required Looking for a Core Cisco Voice Engg at L3/Subject Matter Expert level. Relevant experience should be 9 Plus years Strong Troubleshooting knowledge in Cisco Unified Border Element (CUBE) and Voice Gateway/Analog Gateways Should be Good with SIP call Log Analysis Hands on experience in CUCM and CUCM-Session Manager Edition - SME , CUC, Expressway , 14.X and higher version Hands on experience in troubleshooting ISDN/PRI, SPI Trunk , Dial plan analysis , route/Translation pattern Ability to resolve P1 and P2 issues at very short span of time Exposure to Ms Teams calling migration cisco voice infra and understanding of AudioCodes SBC would be an added advantage. Responsibility Escalation point of contact Working on Priority tickets and resolving it within a very short span of time Ability to handle Major Incident Management call for Priority tickets Conducting training to upskill L1 and L2 Cisco voice engg. Provide enchantment suggestion to streamline and make the customer infra more efficient and budget friendly work mode 24/7 Support Hybrid work option (3 days RTO and 2 Days WFH per Week) Rotational Shift (Flexible to work in night shift on Rotational basis)

Role Purpose The purpose of the role is to design, program, simulate and test the automation product or process to achieve the efficiency and effectiveness required. Do 1. Instrumental in understanding the software requirements and design of the product Analyze and understand the current technology architecture, system interdependencies and application stacks Formulate project plans by working with project management and outlining steps required to develop project and submit project plans to project management for approval Understand current operating procedures by consulting with users/partners/clients and reviewing project objectives on regular basis Contribute to the automation roadmap design and testing process improvements by researching on automation architectures and developing new automation solutions Improve and maintain the automation framework to be used horizontally across our technology stacks as well as build out reusable libraries across our business line verticals 2. Design and execute software developing and reporting Ensure the environment is ready for the execution process designing, test plans, developing test cases/scenarios/usage cases and executing these cases Development of technical specifications and plans and resolution of complex technical design issues Participate and conduct design activities with the development team relating to testing of the automation processes for both functional and non-functional requirements Implement, track, and report key metrics to assure full coverage of functional and non-functional requirements through automation Eliminates errors by owning the testing and validations of codes Track problems, resolutions, and bug fixes throughout the project and create a comprehensive database of defects and successful mitigation techniques Provide resolutions to problems by taking the initiative to use all available resources for research Design and implement automated testing tools when possible, and update tools as needed to ensure efficiency and accuracy Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Develop programs that run efficiently and adhere to WIPRO standards by using similar logic from existing applications, discussing ??best practices? with team members, referencing text books and training manuals, documenting the code and by using accepted design patterns 3. Ensuring smooth flow of communication with customer & internal stakeholders Work with Agile delivery teams to understand product vision and product backlogs; develop robust, scalable, and high quality test automation tests for functional, regression and performance testing Assist in creating acceptance criteria for user stories and generate a test automation backlog Collaborate with Development team to create/improve continuous deployment practices by developing strategies, formalizing processes and providing tools Work closely with business Subject Matter Experts to understand requirements for automation, then designs, builds and deploys the application using automations tools Ensure long term maintainability of the system by documenting projects according to WIPRO guidelines Ensure quality of communication by being clear and effective with test personnel, users, developers, and clients to facilitate quick resolution of problems and accurate documentation of successes Provide assistance to testers and supports personnel as needed to determine system problems Ability to perform backend/database programming for key projects. Stay up-to-date on industry standards and incorporate them appropriately. Design and implement automated testing tools when possible, and update tools as needed to ensure efficiency and accuracya Display No. Performance Parameter Measure 1. Automation Quality of design/ adherence to design Adherence to project plan Issue resolution and client escalation management Zero disruption/ error in deployment EWS on risks and deployment of mitigation measures 2. Documentation Complete documentation of automation process, test cases, debug data and performance review as per quality standards Mandatory Skills: Cisco Voice IP Telephony Admin. Experience: 5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Voice and Collabration Admin.

Work Experience: 7 to 15 years Certifications: ITIL and Cisco Voice related certification Significant exposure/familiarity with the following: People Management and Operations Management Presentation skills for delivery operations Customer handling and escalation handling Multiple teams, technologies and customer’s support Must have collaboration products hands-on experience on technical side: Like - Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Voice Gateways/CUBE, Expressways and MRA, IM and Presence, Jabber Basic knowledge of Routers, Switches, UCS, vCenter, Data Center operations etc. Required Skills Manage customers and operations as per agreed SLAs Track monthly billing status and ensure to receive timely approvals from customers Knowledge of IT operations including Audits, Risk and Compliance etc. Intermediate level of experience in handling Cisco IP Telephony Network Infrastructure. Good knowledge of call routing and media resources. Good understanding of voice protocols and signaling: H323, SIP (mandatory), MGCP, SCCP Basics knowledge on key networking concepts- RTP/RTCP, DNS, LDAP, DHCP, NTP, TCP/UDP, Basic knowledge of Unified Communication Licensing and certificates. Must possess solid communication skills: Build client relations (e.g., establish productive and reciprocal relationships with ROS Team, Customers, Partners, and other stakeholders) Professional & concise (written & verbal) Self-Motivated: Perform daily, monthly and quarterly activities with limited supervision Provides guidance and mentoring to first level reporting managers and teams

Roles and Responsibilities Fly drones over an agricultural field for crop spraying Analyze and plan the pre-flight Maintain the drones periodically Calibrate the sensors and sprayers whenever required Coordinate with farmers, marketing team, and field assistants Generate the work reports on a daily basis Education Qualification Any Degree Having a Remote Pilot Certificate (Small/Medium) is a plus Job Type: Full Time Job Location: Karnataka Vacancies: 5 Qualification: Any Degree with DGCA certified RPI Experience: 1 to 2 Years

The Network Voice role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Network Voice domain.

The Network Cisco Voice - UCCE role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Network Cisco Voice - UCCE domain.

• 3+ years of hands-on experience on Unified Communications and Collaboration products portfolio. • Understanding of CUCM & Cisco unity connection versions 10.x, 11.x, 12.x, 14.x, Voice Gateways, Cisco CUBES, Licensing • Understanding of cloud based voice solutions (Cisco UCaaS, RingCentral, XO Voice, Broadsoft etc) • Understanding of Session Border Controllers - AudioCodes, Sonus/Ribbon, Oracle • Understanding of Cisco Video end points and expressways • Understanding of Cisco Webex suite (calling, contact center, control hub etc) • Understanding of broadcast paging (Singlewire) • Understanding of Microsoft Teams Enterprise Voice • Good understanding of VoIP protocols MGCP, H.323, SIP, ISDN • Basic understanding of Cisco C series and B series server management • Good communication skills, Open for 24x7 availability • Expert level experience in handling Cisco IP telephony Network Infrastructure. • Independently resolve tickets within SLA • Adheres to standard operating procedures / work instructions • Update the knowledge base • Technically upgrade across versions of environment when required • Understanding of ITIL framework Certifications: • CCNA (Mandatory) • CCNP Collaboration (Preferred) KEY TECHNOLOGIES: • CUCM & Unity connection 12.x and 11.x • Webex Cloud • SIP Trunks, MGCP and H.323 gateways. • Understanding of voice provisioning tools (Kurmi, VOSS etc) • Basic troubleshooting knowledge on Avaya Aura products • Basic MACD knowledge of Cisco UCCX • Basic MACD knowledge of MS TEAMS EV

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Network Voice Admin. Experience5-8 Years.

Warm Greetings from SP Staffing!! Role : Cisco Voice Experience Required :3 to 8 yrs Work Location :Bangalore Required Skills, Experience in major Cisco UC products like CUCM, CUC, IMP, UCCX, Knowledge of Protocols MGCP/H323/SIP/SCCP VOIP Routing & Switching Interested candidates can send resumes to nandhini.s@spstaffing.in

Urgent Hiring For Dialer Specialist Minimum 3 years Experience for Dialer Call Monitoring for Out bound and inbound call Only Graduate candidate can apply Excellent Knowledge of MIS Contact Yash - 7454978934 Required Candidate profile Monitors the quality of interactions between agents and customers. It may involve assessing communication skills. Ensure that the dialing activities comply with relevant regulations and policies.

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology OpS Support Practitioner, you will own the integrity and governance of systems, including best practices for delivering services. You will develop, deploy, and support infrastructures, applications, and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Your typical day will involve ensuring the smooth functioning of systems, implementing best practices, and collaborating with various teams to deliver high-quality services. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure the integrity and governance of systems. Implement best practices for delivering services. Collaborate with various teams to deliver high-quality services. Manage and resolve any issues or challenges that arise during the project. Stay updated with the latest industry trends and advancements. Contribute to the development and improvement of existing standards and methods of delivery. Professional & Technical Skills: -Must Have Skills: Proficiency in Cisco Contact Center Technology Implementation.-Must have hands on experience in Cisco Unified Contact Center Enterprise (UCCE), CUCM, Cisco Voice Portal (CVP) and voice gateways.-Good knowledge of Cisco UCCE, CUCM Architecture, deployment models and `-Good knowledge and hands on experience in Cisco UCCE Call flow scripts.-Good knowledge and hands on experience in Cisco CVP Scripting.-Troubleshooting at UCCE, CUCM and CVP related issues.-Good hands-on experience in CVP Micro app and knowledge in VXML application.-Good hands-on experience in VXML Gateway configuration and troubleshooting.-Knowledge and experience in Cisco WebEx Enterprise and AWS Connect cloud telephony.-Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).- Additional Information: The candidate should have a minimum of 3 years of experience in Contact Center Technology Implementation. This position is based at our Gurugram office. A 15 years full-time education is required.

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology OpS Support Practitioner, you will own the integrity and governance of systems, including best practices for delivering services. You will develop, deploy, and support infrastructures, applications, and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Your typical day will involve ensuring the smooth functioning of systems, implementing best practices, and collaborating with various teams to deliver high-quality services. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure the integrity and governance of systems. Implement best practices for delivering services. Collaborate with various teams to deliver high-quality services. Manage and resolve any issues or challenges that arise during the project. Stay updated with the latest industry trends and advancements. Contribute to the development and improvement of existing standards and methods of delivery. Professional & Technical Skills: -Must Have Skills: Proficiency in Cisco Contact Center Technology Implementation.-Must have hands on experience in Cisco Unified Contact Center Enterprise (UCCE), CUCM, Cisco Voice Portal (CVP) and voice gateways.-Good knowledge of Cisco UCCE, CUCM Architecture, deployment models and `-Good knowledge and hands on experience in Cisco UCCE Call flow scripts.-Good knowledge and hands on experience in Cisco CVP Scripting.-Troubleshooting at UCCE, CUCM and CVP related issues.-Good hands-on experience in CVP Micro app and knowledge in VXML application.-Good hands-on experience in VXML Gateway configuration and troubleshooting.-Knowledge and experience in Cisco WebEx Enterprise and AWS Connect cloud telephony.-Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).- Additional Information: The candidate should have a minimum of 5 years of experience in Contact Center Technology Implementation. This position is based at our Gurugram office. A 15 years full-time education is required.

About The Role - Skillset Required: UC: CUCM, IMP, Unity, CUBE, Voice Gateways ( refer JD for more) UC implementation with good troubleshooting skills Detailed skillset needed is explained below: MOP documentation, preparation comes with implementation skill , should be able to read from the doc and implement. Day1 and Day 2 support basic troubleshooting is must and what can it bring into production. Collab prod troubleshooting examplelike UC feature troubleshooting, calls are not working, codex mismatch is not working , VM is not working. all of this requires troubleshooting at prod/feature level Have requirement gathering skills Cisco front door team (CFDT) engineer goes on call to understand effort estimation to understand the new requirement like how many hours it will take etc and provide to PM. This skill is an advantage Voice gateway, expressway All the components of UC, CER is there in few regions like in USA, unity, protocol knowledge like MGCP, SIP, 3rd party integration. Expressway licensing, MRA, B2B calls, Webex control hum to administer all the endpoints Video endpoints Basic call manager, unity connection and uccx. IM&P is going away but is needed. IP phones Add -on Pyhton is an add-on not mandatory, AXL, sequeltool is used where scripts are written, and AXL is heavily used. Additional Details: - Have troubleshooting experience on Collab products is also a must

Description Primary Skill:Voice IPT Secondary SkillTeams Telephony JD 5 Years experience as operations lead 10 to 12 years experienced CCNA / CCNP VOICE certified engineer having relevant experience in VOIP platform. Extensive knowledge of Cisco voice products and VOIP networking. Extensive knowledge/experience with Cisco TDM/ IP voice systems and components. Hands-on troubleshooting experience on Cisco voice products. Experience with E1, T1, FXS, FXO, MGCP, SCCP, SIP, SRST, H323 Must be open for 24x7 operations. Required Skills: 1.Strong technical knowledge on CUCM features, Call flows, Call handlers, gateway analog and voice troubleshooting. 2.Hands on experience in Upgrade, Migration of Unified products. 3.Providing on call support to team for escalated issues. 4.Voice over IP, Cisco Telephony operations. 5.Extensive knowledge/experience with Cisco TDM/ IP voice systems and components. 6.Hands-on configuration and troubleshooting experience on CISCO CUCM, UNITY, Right Fax, Ascom gateway wireless devices. 7.Deploy, configure and maintain a variety of voice technologies includingCisco, etc. 8.Provide Tier 1, 2 and 3 operational support for deployed technologies such as PBXs, mobility servers, voicemail systems, toll bypass gateways and other network infrastructure. Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills VoIP;Cisco VoIP Languages RequiredENGLISH Role Rarity To Be Defined

Greetings from Future Focus Infotech!!! This is Ria from FFI-Mumbai; we have an opportunity for Network Voice Engineer L1 with our Client Experience: 1 + yrs Skill: Working As Network Voice Engineer L2 Configuration of Call Manager Express (CME) on Cisco Ro Configuration of Voice Gateways, H.323, MGCP, Designing architecture for a new communication network. Configuration of CISCO IP phones and third-party SI Various digit manipulations on CUCM, CME and voice gate Implementing newly designed architecture. Integration of CUC with CUCM with SCCP and Configuration of Media Resources. Configuration of Extension Mobility. Partition, Calling Search Space (CSS) VoIP and POTS dial-peers, Route Patterns, Route User features such as speed dial, call forwarding, call park, call hunting, c Survivable Remote Site Telephony (SR Single Number Reach (SNR) Configuration and management if Cisco unity connecti Notice period: Immediate Job location: Mumbai (Goregaon) CTC to be offered: up to 34000 per month Only interested candidates apply for the opening. Fresher do not apply. Job Type- This is a Permanent position with Future Focus Infotech Pvt Ltd & you will be deputed with our client which is a CMMi level 5 company. A small glimpse about Future Focus Infotech Pvt Ltd. (Company URL: - www.focusinfotech.com) If you are interested in above opportunity, send updated CV and below information to ria.c@focusite.com. Kindly mention the below details. Current Company:- Payroll Company:- Total Exp- Rel Exp- Current Location & Address:- Current CTC - Expected CTC- Notice Period- It would be highly appreciated if you can refer this job opportunity to your friends/ colleagues who would be interested for this position. Only interested candidates reply on the same and the CTC criteria would the same as mentioned above. -- Regards, Ria C Executive - Delivery Future Focus Infotech Pvt. Ltd. Website: www.focusinfotech.com E-mail: ria.c@focusinfotech.com 9004604938 Future Focus Infotech Pvt. Ltd. Future Focus Infotech Pvt. Ltd, are pioneers, in India, providing Strategic IT HR Consulting (IT Contract Staffing & Placement services) and Managed Solutions (End-to-end Software Project management) to the Top ranked Software & IT Consulting companies in India, the USA and the UAE. Our business interests are national, catered through our offices located in Chennai, Bangalore, Hyderabad, Delhi, Mumbai, Pune, Kochi and Kolkata in India. Over the past 27 years we have established ourselves as Strategic IT HR consulting partners with Top IT Organizations like TCS, Wipro, IBM etc. Additionally we have also forged several valuable relationships with tier-1 IT companies like, Infosys etc. (Company URL: - www.focusinfotech.com) Role & responsibilities Preferred candidate profile Perks and benefits

Opening for prominent client as a Cisco Voice Engineer. Primary Skills- Audiocode SBC Secondary Skills- VOIP gateways,call recording and workforce management systems,Cisco IP telephony, SBC Experience-5-8 years Location-Open All are mandatory skills(primary and secondary) Candidates who all are having good exposure on both mandatory skills can only apply. Email-darshanag@itsourceglobal.com Contact no-9004786865

Soft Skills requirements Excellent communication and conversation skills (Verbal and Written) Good documentation skills Good working knowledge of MS OFFICE (Including MS Project and Visio) Should have good customer handling skills Certification requirements: VOIP CCIE Certification, Comms protocols (H323 / SIP / MGCP / SCCP / other audio codecs) expert Network and Voice Over IP (VoIP) design and architecture expert -Kurmi Design and Implementation -CCNA/CCVP Skills required - Network and Voice Over IP (VoIP) design and architecture expert - Kurmi Design and Implementation - CCNA/CCVP with mixture of skills to design, implement/test, and migrate VoIP - SIP Transformation in the form of field trials, architecture, design, testing, migration planning, - Trunking analysis and recommendations when integrating with UC solutions Roles & Responsibilities Design, implement & migrate VOIP & its associated services Required to perform SIP Transformation for field trials, architecture, design , testing & migration planning Requires a mixture of skills to design, implement, migrate and maintain communications systems that integrate Cisco voice, video and/or messaging services as well as the ability to work directly with/speak to other Vz organizations, customers and partners. Strong working understanding of Cisco UC solutions, to be able to follow Methods of Procedures for execution of required services, strong communication skills and to be able to work under the direction of more senior UC delivery organizations

Job Purpose This position is open with Bajaj finserv ltd. Project Managers play the lead role in planning, executing, monitoring, controlling, and closing projects. They're expected to deliver a project on time, within the budget Duties and Responsibilities 5-7 yrs. minimum working as PMO in the IT department of Software Applications Esp. Contact Center Technology or BFSI Domain applications. 3-4 yrs experience Should be having a sound Functional/Operational knowledge of any IT application preferably in Cisco UCCE application or any other Contact Center Technology. 3 yrs. minimum experience on project management tools like Microsoft project Management software, Zoho projects, Jira etc Strong skills in coordinating with various stakeholders for project progress and update on regular basis Good skills on PPT to present the project updates to Senior management Experienced in vendor management like agreement closure, PO release, invoice submission, payment clearance etc. Good communication and writing skill Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan Key Decisions / Dimensions The duties of a project manager include managing resources, keeping the client requirements in check, coordinating with the team and making sure that the outcomes are delivered on time. Major Challenges Planning everything from execution to delivery breaking the project into tasks, Breaking down the tasks and subtasks, Setting an appropriate schedule for the development of certain deliverables, Defining milestones, and Highlighting the project dependencies. Delegating work effectively, Monitoring progress and track roadblocks Conducting regular meetings with stake holder Managing documentation and reports To maintain a record of what has been done in the project and who have been involved in it. To ensure that the project satisfies all the project requirements. Coming up with a Plan B Arrange for extra resources. Manage time in difficult circumstances. Have an alternate plan to justify the expectations of the clients. Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards, and assessing risks Structure and manage integrated, multitrack performance databases for digital, print, social, broadcast, and experiential projects Develop and maintain partnerships with third-party resources, including vendors and researchers Assign and monitor resources to ensure project efficiency and maximize deliverables Required Qualifications and Experience a)Minimum qualification required is BE/B-Tech/ Diploma in IT/ Computer Science / electronics with an Implementation. b)5-7 yrs. minimum experience Should be having a sound Functional/Operational knowledge of any IT application preferable Cisco UCCE application or any other Contact Center Technology.

• Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms. • Cisco ICM/CCMP/CVP/CUIC & troubleshooting. • Scripting for call flow change or Holiday request. • Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process. • Hands on Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco IPCC Express, Cisco Voice Gateway, Cisco IPT and Nice Logger. • Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices. • Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools • Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling. • Should be ready to work in 24/7 business support environment • Should be having 7-10 years of experience on Cisco Voice platform. • Should be having work experience on CUCM/UCCE/UCCH/CVP platforms

COGNIZANT -PERMANENT POSITION Cisco Voice (CUCM, Cisco UCCX, VOIP Telephony; Cisco Communication Products) SME Cisco Telephony and VoIP exp, Video Conferencing and Contact Centre experience Bangalore or Pune exp- 6+ ctc-18 LPA 24 / 7 Rotational shift

About The Role : - Skillset Required: UC: CUCM, IMP, Unity, CUBE, Voice Gateways ( refer JD for more) UC implementation with good troubleshooting skills Detailed skillset needed is explained below: MOP documentation, preparation comes with implementation skill , should be able to read from the doc and implement. Day1 and Day 2 support basic troubleshooting is must and what can it bring into production. Collab prod troubleshooting example:like UC feature troubleshooting, calls are not working, codex mismatch is not working , VM is not working. all of this requires troubleshooting at prod/feature level Have requirement gathering skills Cisco front door team (CFDT) engineer goes on call to understand effort estimation to understand the new requirement like how many hours it will take etc and provide to PM. This skill is an advantage Voice gateway, expressway All the components of UC, CER is there in few regions like in USA, unity, protocol knowledge like MGCP, SIP, 3rd party integration. Expressway licensing, MRA, B2B calls, Webex control hum to administer all the endpoints Video endpoints Basic call manager, unity connection and uccx. IM&P is going away but is needed. IP phones Add -on :Pyhton is an add-on not mandatory, AXL, sequeltool is used where scripts are written, and AXL is heavily used. Additional Details: - Have troubleshooting experience on Collab products is also a must

10+ years of networking and unified Communications ( UC) Expertise in Cisco Unified Communication/ Collaboration Experience and in depth knowledge of Cisco Unified Communication solution portfolio is a must. Experience and good knowledge in upgradation of Cisco Unified Communication solutions is a must. Experience in Voice and Video QOS. Good Knowledge of UC on UCS and virtualization implementations. Good Knowledge of Ciscos Hosted Collaboration Solution will be an added advantage. Experience on Contact Center express, Scripting and reporting. Good Knowledge of SIP Trunking and Voice gateways. Experience should be in Designing and implementation of various versions of Collaboration technology (UC and Video) and mobility solutions Configuration and Troubleshooting of Complex Voice and video Networks Expertise to design and build Cisco Unified communication components like CUCM, Unity Connection, IM & P, Cisco Jabber and Unified Attended console. Good knowledge in implementing Telepresence Video solutions like, TMS, Telepresence, telepresence server, conductor, CMS installation and troubleshooting of telepresence and Video endpoints. Good knowledge of Expressway solutions, Webex Teams and Good Knowledge of UC monitoring tools like PCA / prognosis. CCIE – Voice/Collaboration/ CCNP Voice/Collaboration will be an added advantage.

About The Role Role Purpose The purpose of the role is to lead the automation initiatives including Holmes within the client accounts of a vertical for service line offerings to increase the efficiency and productivity. ? Do 1. Lead configuration of applications through subject knowledge and standardize models Review and stay abreast with current and upcoming trends in automation technology and best practices as well as account delivery processes and requirements in the BU/ DU Develop and review the Account Automation Plans for each account in the BU in consultation with the Account Partners and Delivery teams Evaluates client/BU needs, develops configurations that support business processes Support the Account and delivery teams in presenting the business case for the automation to the client and seek approval Audit configuration items to verify conformance to specifications, drawings and interface control documents, and other contractual requirements Develop scalable standards of dashboard and process support system for active automation monitoring Develop Statements of Work for requested customization of reports/ software/ technology and add-ons as required Maintain all related documentation, schematics, models and keeps control drawings updated. Serve as the project’s technical point of contact to implement and manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information ? 2. Coordinate with the teams for product development and support automation and governance Understand the overall infrastructure landscape by reviewing the current solutions at play within various accounts in the BU Identify and implement innovative solutions to present and future customer needs including deriving requirements from customer interactions, internal as well as external Reviews the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance Sets configuration policies and procedures and process for documentation/ knowledge management of the automation projects and reviews adherence to processes and standards established Prepare customer/teams for successful rollouts of the application. Ensure effective transfer of information learned in training to the work environment and during deployment to the client location Advise on the set up and development of procedures and the integration of business rules into the system Provide support for online demonstrations, training, and support for new and existing customers on automation platform ? 3. Enable Delivery Teams by providing optimal delivery solutions Oversees the installation, maintenance and troubleshooting of software opacity, integrating products, technologies, infrastructure and process applications. Manage all the alignment across timelines and products with policies and procedures followed and ensure quality assurance Actively participates in the resolution of any such problems through the exercise of independent judgment in consult with the team Support maintenance Business Unit (BU) during device troubleshooting and instrument calibration and is a direct source of assistance to Deployment Team Assist external clients and internal teams in the implementation of technical systems, software, hardware or solutions. Integrate automated builds and build artifacts into test environments, unit test harnesses, and code analysis tools to check the performance of the software. Ensure the quality of work performed, supports, promotes and utilizes continuous improvement systems. Observes and promotes best practices, standardize technology, good time management and is able to analyze root cause failures Responsible for controlling the configuration of the system and ensuring consistency of implementation across the modules in BUs ? 4. Capability development Review the upcoming automation trends, technologies and ways of working and identify the capability gap within the team Leverage the customer technology potential to identify the capabilities required to support the client Develop/ contribute to the development of training modules to build the capability within the team Mandatory Skills: Voice Networking. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.