34 Cisco Voice Jobs

Primary Skill: Network Voice Support Engineer Location : Pan India Experience : 5.2 to 9 years Shift Time : 24/7, rotational Job Summary : We are seeking a skilled and experienced Network Voice Support Engineer to manage and support our voice infrastructure, including Five9, Cisco, Avaya, and Microsoft Teams. This role will focus on the configuration, maintenance, and optimization of voice systems, contact center operations, and telephony integrations. The ideal candidate will have hands-on experience with voice gateways, SBCs, certificate management, and complex call flow designs. RESPONSIBILITIES: Create and manage Five9 accounts for inbound and outbound calling, including agent setup and campaign assignments. Design and modify call flows, IVRs, and routing logic within Five9. Create new campaigns and configure WFO (Workforce Optimization) accounts within the Five9 platform. Perform troubleshooting of call quality and routing issues across Five9, Cisco, Avaya, and Microsoft Teams platforms. Renew and manage SSL/TLS certificates for voice systems and SBCs to ensure secure communication.

Job Description Essential Duties and Responsibilities : Maintain and monitor network infrastructure for availability and performance. Maintain the company phone system and work closely with telecom service providers to ensure circuit availability and reliability. Respond to network and voice related incidents, troubleshoot and assess and provide remediation plans. Maintain network and voice standard operating procedures, diagrams and maintenance plans. Collaborate with third-party support and service vendors to ensure the network stays operational. Required Qualifications: 3+ year of experience with Voice Systems, Cloud Voice environments, AWS, and Call Manager. 2+ year of experience with MS Teams. Working knowledge of networking, routing, and switching. Excellent customer service-oriented attitude and desire to support end users with issues of varying degrees of complexity. Excellent interpersonal skills. Thorough understanding of troubleshooting voice systems Ability and motivation to learn new technologies quickly and with minimal support and guidance. Ability and motivation to mentor staff members and share knowledge. Effective written and verbal communication skills. Desire and ability to document configurations in support of a larger team. Preferred Qualifications: 3+ years of experience in building and managing enterprise voice systems in a global environment. Education: Bachelors Degree in Information Technology preferred. Information Security: Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. Diversity, Inclusion & Equity: At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

Responsibilities: * Manage customer relationships through telephone support. * Generate leads, close deals, meet targets. * Collaborate with engineering team on solution design. * Present product demos and proposals.

Raynas Infra & Geomatics services is looking for Drone Operator / Pilot (DGCA Pilot License) to join our dynamic team and embark on a rewarding career journey Operate drones for various applications. Conduct pre-flight and post-flight inspections. Ensure compliance with safety and regulatory standards. Maintain and update drone equipment. Collaborate with team members on drone projects. We required Geomatics Engineer with minimum Qualification of (BE/BA/Bsc/B-COM/B-tech/M-tech in any Stream) Working knowledge of Mission Planner Software and DJI Phantom 4 Pro V2,Idear Forge Nijja Drone.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Voice and Collabration Admin.: Experience: 3-5 Years.

Roles and Responsibilities : Design, implement, and maintain contact center solutions using Cisco Voice technology to meet business requirements. Troubleshoot complex issues related to IVR systems, Asterisk platforms, and Nuance-based applications. Collaborate with cross-functional teams to identify areas for process improvement and optimize contact center operations. Provide technical guidance on best practices for call routing, queuing, and reporting within the contact center environment. Job Requirements : 7-13 years of experience in IT Services & Consulting industry with expertise in Contact Centers/IVR/Asterisk/Nuance technologies. Strong understanding of Cisco Voice products including IP phones, switches, routers etc. . Experience working with various CRM software such as Salesforce or similar tools.

Responsibilities: Cisco Unified Communications Manager (CUCM): Managing and troubleshooting CUCM, including call routing, device configuration, and user management. Cisco Unity Connection: Managing and troubleshooting voicemail and unified messaging services. Cisco Webex Calling: Supporting and troubleshooting Webex Calling deployments, including integration with on-premises systems. Session Border Controllers (SBCs): Managing and troubleshooting SBCs for secure connectivity with external networks and service providers. Voice Gateways: Managing and troubleshooting voice gateways for connecting to PSTN (Public Switched Telephone Network) and other legacy systems. Troubleshooting: Analyzing and resolving issues related to voice infrastructure, including performance, connectivity, and security. Documentation: Creating and maintaining accurate documentation of the voice infrastructure, including configurations and procedures. Collaboration: Working effectively with other team members, support personnel, and customers to resolve issues and implement solutions. Required Skills and Experience: Cisco Call Manager (CUCM): In-depth knowledge and hands-on experience. Cisco Unity Connection: Hands-on experience. Webex Calling: Experience with Webex Calling and Contact Center. SBCs: Experience with Session Border Controllers, potentially including AudioCodes or Oracle SBCs. Voice Gateways: Experience with voice gateways. VoIP Protocols: Understanding of SIP, H.323, MGCP, and other relevant protocols. Call Routing: Strong understanding of call routing principles and practices. Networking Fundamentals: Basic knowledge of networking concepts like TCP/IP, routing, and switching. Troubleshooting: Experience in troubleshooting complex network and voice issues. Communication Skills: Excellent written and verbal communication skills

Technical Knowledge Good technical expertise in Cisco UCCE and related products Excellent hands on experience in Cisco CUCM and suite of related products Unity Voicemail, Expressways Upgrade/installation of UCCE , hands on Creation of ICM script and Monitoring Understanding of how scripts relate to Wallboard, CUIC requirements Ability to debug UCCE logs either via dump logs or Diagnostic Frame Portico Understand UCCE SQL tables and use of queries Ability to understand the agent log on procedure through to call answering , with view to debug all actions CUIC experience use of Default reports and customized reports Creation and deployment of UCCE Scripts -understand Call Types, Dial numbers, RONA,PQ’s / Skill groups Previous experience of building UCCE scripts via Call Studio Ability to create IVR and Menu options within Unity Voice Mail Video Technologies – WebEx, CMS, TMS Voice over IP Protocols (SIP, H323, MGCP, SCCP, etc.), Legacy Voice Protocols (ISDN, QSIG etc.) Ability to debug voice gateway including Qsig, SIP protocols Desirable Wallboard- 2ring Outbound Dialer- Acqueon Call logging Voice Recording Vebra , BiB SIP trunking Any experience on Genesys Contact Centre will be a huge plus Experience Demonstrable experience of hands-oninvolvement in setting and managing enterprise voice systems – UCCE and CUCM Project involvement should be at a lead engineer level Happy to communicate at all levels from end users to senior managers in IT and business Upgraded and installed Cisco UC solutions- UCCE, CUCM, Unity etc. Experience of Jabber deployment on Mobile, Laptop

Role & responsibilities VOIP solutions The colleague who has comprehensive VoIP Solutions: Extensive experience in deploying and managing open-source telephony platforms, including Kamailio for SIP routing, Asterisk for PBX functionalities, and PJSIP for advanced SIP handling. Skilled in integrating these technologies to create scalable, high-performance communication systems tailored to business needs. Preferred candidate profile

About this Role Role Title (Internal): Assistant Manager Role Title (External): Network Consultant Location: Pune Work Hours: 24/7 shift-based role As a Network Consultant, you will be part of a customer-facing technical service desk, supporting premium service customers with complex networking solutions and stringent SLA requirements. This role is ideal for individuals with a strong foundation in networking technologies, excellent communication skills, and a passion for delivering exceptional service in a dynamic environment. Who are you You are a technically skilled and customer-focused professional with a background in engineering and a passion for networking. You thrive in high-pressure environments, are a quick learner, and possess a logical and methodical approach to troubleshooting. You are a team player who communicates effectively and adapts quickly to changing situations. Key Attributes: Strong communication and interpersonal skills Ability to multitask and manage priorities effectively Calm and composed under pressure Logical and analytical problem-solving approach Eagerness to learn and grow Fluent in English What you will do Provide Level 2 technical support for incident management, change management, and fault resolution Perform proactive analysis and triage of incidents Ensure adherence to SLAs and manage incidents throughout their lifecycle Escalate and transfer tickets to appropriate teams when necessary Maintain regular communication with customers during incident resolution Participate in customer bridge calls and provide real-time updates Coordinate with vendors and third parties based on business impact Ensure zero process misses and manage ticket queues effectively Follow ITIL standards and internal process frameworks What skills you need Essential: Degree CCNA certification Minimum 1 year of experience in a Network Operations Centre (NOC) Hands-on experience with: Routing Protocols: OSPF, BGP, EIGRP, ISIS LAN Switching: VLANs, Trunking, STP, PVST WAN Technologies: ATM, Frame Relay, ISDN, HDLC, PPP Voice technologies: AudioCodes SBC, OVOC platform, SIP trunking, MOS, QoS Desirable: Exposure to MPLS basics, LDP, TDP, TE Experience in SD-WAN, VoIP Strong customer handling experience across global regions What skills you will learn Advanced troubleshooting in complex network environments Exposure to global customer service standards and SLA-driven operations Collaboration with cross-functional teams and third-party vendors Enhanced knowledge of voice and SBC technologies ITIL-based service management practices Real-time incident management and communication strategies About VOIS: VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture About Vodafone: At Vodafone, were working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. As part of our global family, whether that's Vodafone, Vodacom or VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status. Follow us on social media and #StayConnected. LinkedIn Facebook Instagram

Sales Strategy & Execution: - Meet or exceed monthly and quarterly sales targets through effective B2B outreach. - Conduct product demos and pitch solutions around VoIP calling, SIP trunking, cloud telephony, virtual numbers, etc. Provident fund Health insurance

Manages Cisco voice and wireless networks, optimizing performance and ensuring seamless communication.

Oversee the design, implementation, and management of Cisco-based voice network systems, ensuring high availability, performance, and security of voice infrastructure.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Network Voice Admin. Experience5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Network Voice Admin. Experience5-8 Years.

1. Experience in voice, Video, Skype and other collaboration technologies. 2. Good hands on experience on Voice technologies which includes Cisco Unified Call Manager. 3. Experience in managing and troubleshooting Cisco Unity, Cisco UCCX and UCCE, Cisco Gateways/Routers 4. Good Hands on experience on Video Technologies which includes Cisco TMS, VCSC, VCSE, MCU and other Video End Points 5. Experience in Lync\SFB with full Voice and Video integration. 6. Cisco voice certification would be preferred. 7. Experience in other EPABX system also would be an added advantage

We have an Immediate opening for Network Voice L2 Mumbai Position : Network Voice L2 Location : Mumbai Level : L2 Company : Leading Company in India Job Description below:- 9x6 support & on demand support and work with L3 team of JPL whenever there is Severity 1 incident Conduct in-depth troubleshooting of complex voice network issues, including those related to Cisco CUCM, Ameyo Contact Center, and future Vendors Analyze call logs, traffic patterns, and network configurations to identify root causes of problems Manage advanced configurations for Cisco CUCM, and other voice platforms. Implement and manage change controls for updates to the voice network, ensuring minimal disruption to services Perform capacity planning for the voice network, ensuring it can handle current and future demand. Participate in Vendor-led training and knowledge transfer sessions. Engage with Technical Assistance Centers (TAC) from Cisco, Ameyo, and other Vendors for resolving escalated issues. Manage communication with TAC for critical incidents, firmware issues, and advanced configuration problems. Provide training to L1 teams on advanced troubleshooting techniques, voice network management, and Vendor-specific tools. Maintain and update knowledge bases and SOPs related to voice services. If Interested please drop your updated CV on servicerecruitment1@dixitindia.com 9321342504

Skill required: Global V&A - Procurement Operations Designation: PPSM Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Responsible for managing various projects, planning, execution, and Post Merger Integration for Accentures acquired companies, this includes systems configuration, request to pay activities, policies, and processes. In this capacity, the individual will coordinate the evaluation of a target companys suppliers portfolio, collaborating with clients and offshore payables support teams to ensure all service objectives are met within required timeframes and in accordance with the internal compliance and policies.In this role, the individual will assure the integration and setup of the acquired companys suppliers to secure ongoing payments after cutover date. They will also ensure the new Accenture personnel understand and comply with Accenture Procurements Policies, Processes and Procedures and the usage of standards approved channels and tools by providing required training and pre/post integration support. What are we looking for Fluent in EnglishMinimum 3 years of experience in P2P, Finance, CMR or SAP/AribaMinimum 2 years of experience in Project Management Roles and Responsibilities: Role :Project ManagementFlexible scheduleAttention to detail.Process improvement. Strong written and verbal communication skillsWell organized.CollaborativeGood to have:Presentation Skills3rd language Qualification Any Graduation

Skillset Required Looking for a Core Cisco Voice Engg at L3/Subject Matter Expert level. Relevant experience should be 9 Plus years Strong Troubleshooting knowledge in Cisco Unified Border Element (CUBE) and Voice Gateway/Analog Gateways Should be Good with SIP call Log Analysis Hands on experience in CUCM and CUCM-Session Manager Edition - SME , CUC, Expressway , 14.X and higher version Hands on experience in troubleshooting ISDN/PRI, SPI Trunk , Dial plan analysis , route/Translation pattern Ability to resolve P1 and P2 issues at very short span of time Exposure to Ms Teams calling migration cisco voice infra and understanding of AudioCodes SBC would be an added advantage. Responsibility Escalation point of contact Working on Priority tickets and resolving it within a very short span of time Ability to handle Major Incident Management call for Priority tickets Conducting training to upskill L1 and L2 Cisco voice engg. Provide enchantment suggestion to streamline and make the customer infra more efficient and budget friendly work mode 24/7 Support Hybrid work option (3 days RTO and 2 Days WFH per Week) Rotational Shift (Flexible to work in night shift on Rotational basis)

Role Purpose The purpose of the role is to design, program, simulate and test the automation product or process to achieve the efficiency and effectiveness required. Do 1. Instrumental in understanding the software requirements and design of the product Analyze and understand the current technology architecture, system interdependencies and application stacks Formulate project plans by working with project management and outlining steps required to develop project and submit project plans to project management for approval Understand current operating procedures by consulting with users/partners/clients and reviewing project objectives on regular basis Contribute to the automation roadmap design and testing process improvements by researching on automation architectures and developing new automation solutions Improve and maintain the automation framework to be used horizontally across our technology stacks as well as build out reusable libraries across our business line verticals 2. Design and execute software developing and reporting Ensure the environment is ready for the execution process designing, test plans, developing test cases/scenarios/usage cases and executing these cases Development of technical specifications and plans and resolution of complex technical design issues Participate and conduct design activities with the development team relating to testing of the automation processes for both functional and non-functional requirements Implement, track, and report key metrics to assure full coverage of functional and non-functional requirements through automation Eliminates errors by owning the testing and validations of codes Track problems, resolutions, and bug fixes throughout the project and create a comprehensive database of defects and successful mitigation techniques Provide resolutions to problems by taking the initiative to use all available resources for research Design and implement automated testing tools when possible, and update tools as needed to ensure efficiency and accuracy Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Develop programs that run efficiently and adhere to WIPRO standards by using similar logic from existing applications, discussing ??best practices? with team members, referencing text books and training manuals, documenting the code and by using accepted design patterns 3. Ensuring smooth flow of communication with customer & internal stakeholders Work with Agile delivery teams to understand product vision and product backlogs; develop robust, scalable, and high quality test automation tests for functional, regression and performance testing Assist in creating acceptance criteria for user stories and generate a test automation backlog Collaborate with Development team to create/improve continuous deployment practices by developing strategies, formalizing processes and providing tools Work closely with business Subject Matter Experts to understand requirements for automation, then designs, builds and deploys the application using automations tools Ensure long term maintainability of the system by documenting projects according to WIPRO guidelines Ensure quality of communication by being clear and effective with test personnel, users, developers, and clients to facilitate quick resolution of problems and accurate documentation of successes Provide assistance to testers and supports personnel as needed to determine system problems Ability to perform backend/database programming for key projects. Stay up-to-date on industry standards and incorporate them appropriately. Design and implement automated testing tools when possible, and update tools as needed to ensure efficiency and accuracya Display No. Performance Parameter Measure 1. Automation Quality of design/ adherence to design Adherence to project plan Issue resolution and client escalation management Zero disruption/ error in deployment EWS on risks and deployment of mitigation measures 2. Documentation Complete documentation of automation process, test cases, debug data and performance review as per quality standards Mandatory Skills: Cisco Voice IP Telephony Admin. Experience: 5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Voice and Collabration Admin.

Work Experience: 7 to 15 years Certifications: ITIL and Cisco Voice related certification Significant exposure/familiarity with the following: People Management and Operations Management Presentation skills for delivery operations Customer handling and escalation handling Multiple teams, technologies and customer’s support Must have collaboration products hands-on experience on technical side: Like - Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Voice Gateways/CUBE, Expressways and MRA, IM and Presence, Jabber Basic knowledge of Routers, Switches, UCS, vCenter, Data Center operations etc. Required Skills Manage customers and operations as per agreed SLAs Track monthly billing status and ensure to receive timely approvals from customers Knowledge of IT operations including Audits, Risk and Compliance etc. Intermediate level of experience in handling Cisco IP Telephony Network Infrastructure. Good knowledge of call routing and media resources. Good understanding of voice protocols and signaling: H323, SIP (mandatory), MGCP, SCCP Basics knowledge on key networking concepts- RTP/RTCP, DNS, LDAP, DHCP, NTP, TCP/UDP, Basic knowledge of Unified Communication Licensing and certificates. Must possess solid communication skills: Build client relations (e.g., establish productive and reciprocal relationships with ROS Team, Customers, Partners, and other stakeholders) Professional & concise (written & verbal) Self-Motivated: Perform daily, monthly and quarterly activities with limited supervision Provides guidance and mentoring to first level reporting managers and teams

Roles and Responsibilities Fly drones over an agricultural field for crop spraying Analyze and plan the pre-flight Maintain the drones periodically Calibrate the sensors and sprayers whenever required Coordinate with farmers, marketing team, and field assistants Generate the work reports on a daily basis Education Qualification Any Degree Having a Remote Pilot Certificate (Small/Medium) is a plus Job Type: Full Time Job Location: Karnataka Vacancies: 5 Qualification: Any Degree with DGCA certified RPI Experience: 1 to 2 Years

The Network Voice role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Network Voice domain.

The Network Cisco Voice - UCCE role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Network Cisco Voice - UCCE domain.