20 Voice Networking Jobs

Job Description Essential Duties and Responsibilities : Maintain and monitor network infrastructure for availability and performance. Maintain the company phone system and work closely with telecom service providers to ensure circuit availability and reliability. Respond to network and voice related incidents, troubleshoot and assess and provide remediation plans. Maintain network and voice standard operating procedures, diagrams and maintenance plans. Collaborate with third-party support and service vendors to ensure the network stays operational. Required Qualifications: 3+ year of experience with Voice Systems, Cloud Voice environments, AWS, and Call Manager. 2+ year of experience with MS Teams. Working knowledge of networking, routing, and switching. Excellent customer service-oriented attitude and desire to support end users with issues of varying degrees of complexity. Excellent interpersonal skills. Thorough understanding of troubleshooting voice systems Ability and motivation to learn new technologies quickly and with minimal support and guidance. Ability and motivation to mentor staff members and share knowledge. Effective written and verbal communication skills. Desire and ability to document configurations in support of a larger team. Preferred Qualifications: 3+ years of experience in building and managing enterprise voice systems in a global environment. Education: Bachelors Degree in Information Technology preferred. Information Security: Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. Diversity, Inclusion & Equity: At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Voice and Collabration Admin.: Experience: 3-5 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Network Voice and Collabration Admin. Experience: 5-8 Years.

Technical Knowledge Good technical expertise in Cisco UCCE and related products Excellent hands on experience in Cisco CUCM and suite of related products Unity Voicemail, Expressways Upgrade/installation of UCCE , hands on Creation of ICM script and Monitoring Understanding of how scripts relate to Wallboard, CUIC requirements Ability to debug UCCE logs either via dump logs or Diagnostic Frame Portico Understand UCCE SQL tables and use of queries Ability to understand the agent log on procedure through to call answering , with view to debug all actions CUIC experience use of Default reports and customized reports Creation and deployment of UCCE Scripts -understand Call Types, Dial numbers, RONA,PQ’s / Skill groups Previous experience of building UCCE scripts via Call Studio Ability to create IVR and Menu options within Unity Voice Mail Video Technologies – WebEx, CMS, TMS Voice over IP Protocols (SIP, H323, MGCP, SCCP, etc.), Legacy Voice Protocols (ISDN, QSIG etc.) Ability to debug voice gateway including Qsig, SIP protocols Desirable Wallboard- 2ring Outbound Dialer- Acqueon Call logging Voice Recording Vebra , BiB SIP trunking Any experience on Genesys Contact Centre will be a huge plus Experience Demonstrable experience of hands-oninvolvement in setting and managing enterprise voice systems – UCCE and CUCM Project involvement should be at a lead engineer level Happy to communicate at all levels from end users to senior managers in IT and business Upgraded and installed Cisco UC solutions- UCCE, CUCM, Unity etc. Experience of Jabber deployment on Mobile, Laptop

Role & responsibilities VOIP solutions The colleague who has comprehensive VoIP Solutions: Extensive experience in deploying and managing open-source telephony platforms, including Kamailio for SIP routing, Asterisk for PBX functionalities, and PJSIP for advanced SIP handling. Skilled in integrating these technologies to create scalable, high-performance communication systems tailored to business needs. Preferred candidate profile

Hi everyone. Open Positions in the L3 Support Engineer NEC Voice Systems Specialist Role Greetings from Tekaccel! This is an excellent opportunity with us. If you have that unique and unlimited passion for building world-class enterprise software products that turn into actionable intelligence, then we have the right opportunity for you and your career. What are we looking for? Job Title: L3 Support Engineer – NEC Voice Systems Specialist Experience: 5+yrs Location: Hyderabad (Hybrid) Employment Type: Full-time Shift timings: 6 pm to 3 pm ***L3 Support Engineer – NEC Voice Systems Specialist*** Job Summary: We are seeking a highly experienced L3 Support Engineer with deep expertise in NEC voice and unified communications platforms. The ideal candidate will be responsible for advanced troubleshooting, configuration, and support of NEC telephony systems across enterprise environments. This role requires hands-on experience with a wide range of NEC platforms including legacy and modern systems, voicemail, call center solutions, and unified messaging. Key Responsibilities: Provide L3 support for NEC voice infrastructure including: NEC SV8100 / SV8300 NEC SV9100 / SV9300 / SV9500 NEC 2400 Systems NEC OW5000 NEC UA5200 NEC Call Center WORX / ACD NEC UM4730 Voicemail Systems IVS 2000 UG50 Gateways Troubleshoot and resolve complex voice and telephony issues. Perform system upgrades, patching, and configuration changes. Collaborate with internal teams and vendors for issue resolution and system enhancements. Maintain detailed documentation of configurations, incidents, and resolutions. Support integration of NEC systems with other telecom and IT infrastructure. Participate in change management and incident response processes. Required Skills & Experience: 5+ years of experience supporting NEC voice systems in a managed services or enterprise environment. Deep understanding of NEC PBX architecture, call routing, voicemail, and ACD systems. Experience with legacy and modern NEC platforms. Strong troubleshooting and analytical skills. Familiarity with telecom protocols and integration (e.g., SIP, PRI, analog). Excellent communication and documentation skills. Preferred Qualifications: Experience with NEC system programming and scripting. Familiarity with network infrastructure supporting voice systems. ITIL certification or experience with ITSM tools (e.g., ServiceNow). Work Environment: Fast-paced, collaborative, and technically diverse environment. ***Benefits*** Shift allowances Daily meals 1000/- internet bill per month Insurance To & Fro cab facility If interested, candidates, please share your updated resume at naveen@tekaccel.com or WhatsApp at +91 7997763537 Tekaccel Software Services India

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Network Voice Admin. Experience5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Network Voice Admin. Experience5-8 Years.

Tech Mahindra is Hiring! | Networking Engineer L1 Voice Support Location : Noida SEZ Shift : US Shifts (24x7 Window) | 5 Days Working | Rotational Offs Perks : Both Side Cab Facility Immediate Joiners Only Role Overview :Were looking for a Networking Engineer (L1 Voice Support) with strong technical and communication skills. Qualifications: Technical Graduate (B.Tech, BCA, MCA) or Diploma in IT Certifications in the courses like CCNA, CCNP etc will be an added advantage. Experience: Minimum 1 year of work experience required Skills : Excellent communication skills in English Proficiency in Networking (L1 Support) Compensation : Up to 4.75 LPA How to Apply : Send your CV to: GK00876209@techmahindra.com or share on the below mentioned contact numbers. Gursheen Kaur - 9878633452 Sneha Thakur - 8350975223

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Voice and Collabration Admin.

Experience in designing; implementation; optimization; and maintenance of our voice communication systems. The ideal candidate will have extensive experience in VoIP; PBX systems; SIP trunking; and unified communications platforms; along with a deep understanding of both on-premise and cloud-based voice solutions. Experience in voice communications; with a focus on VoIP; PBX; SIP; and Unified Communications technologies. Hands-on experience with industry-leading voice platforms; such as Cisco Unified Communications Manager (CUCM); Avaya; Microsoft Teams; and cloud-based UC solutions. Expertise in troubleshooting voice call routing issues; call quality problems; SIP trunking; and integration with other systems. Strong experience with voice network architecture; including call flows; numbering plans; and voice routing. Solid understanding of network fundamentals (TCP/IP; DNS; DHCP; VLANs) and how they relate to voice and multimedia communications Lead the design; implementation; and management of voice communication systems; including VoIP (Voice over IP); PBX; SIP trunking; and Unified Communications (UC) platforms. Primary skills Experience in designing; implementation; optimization; and maintenance of our voice communication systems. Lead the design; implementation; and management of voice communication systems; including VoIP (Voice over IP); PBX; SIP trunking; and Unified Communications (UC) platforms. Hands-on experience with industry-leading voice platforms; such as Cisco Unified Communications Manager (CUCM); Avaya; Microsoft Teams; and cloud-based UC solutions. Secondary skills Proven ability to manage and support mission-critical voice systems and services with a focus on reliability and performance. Collaborate with cross-functional teams to design and implement solutions that integrate voice systems with other business-critical applications and services.

The Network Voice role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Network Voice domain.

• 3+ years of hands-on experience on Unified Communications and Collaboration products portfolio. • Understanding of CUCM & Cisco unity connection versions 10.x, 11.x, 12.x, 14.x, Voice Gateways, Cisco CUBES, Licensing • Understanding of cloud based voice solutions (Cisco UCaaS, RingCentral, XO Voice, Broadsoft etc) • Understanding of Session Border Controllers - AudioCodes, Sonus/Ribbon, Oracle • Understanding of Cisco Video end points and expressways • Understanding of Cisco Webex suite (calling, contact center, control hub etc) • Understanding of broadcast paging (Singlewire) • Understanding of Microsoft Teams Enterprise Voice • Good understanding of VoIP protocols MGCP, H.323, SIP, ISDN • Basic understanding of Cisco C series and B series server management • Good communication skills, Open for 24x7 availability • Expert level experience in handling Cisco IP telephony Network Infrastructure. • Independently resolve tickets within SLA • Adheres to standard operating procedures / work instructions • Update the knowledge base • Technically upgrade across versions of environment when required • Understanding of ITIL framework Certifications: • CCNA (Mandatory) • CCNP Collaboration (Preferred) KEY TECHNOLOGIES: • CUCM & Unity connection 12.x and 11.x • Webex Cloud • SIP Trunks, MGCP and H.323 gateways. • Understanding of voice provisioning tools (Kurmi, VOSS etc) • Basic troubleshooting knowledge on Avaya Aura products • Basic MACD knowledge of Cisco UCCX • Basic MACD knowledge of MS TEAMS EV

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Network Voice Admin. Experience1-3 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Network Voice Admin. Experience5-8 Years.

About The Role Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ? Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ? Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: Network Voice and Collabration Admin. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to lead the automation initiatives including Holmes within the client accounts of a vertical for service line offerings to increase the efficiency and productivity. ? Do 1. Lead configuration of applications through subject knowledge and standardize models Review and stay abreast with current and upcoming trends in automation technology and best practices as well as account delivery processes and requirements in the BU/ DU Develop and review the Account Automation Plans for each account in the BU in consultation with the Account Partners and Delivery teams Evaluates client/BU needs, develops configurations that support business processes Support the Account and delivery teams in presenting the business case for the automation to the client and seek approval Audit configuration items to verify conformance to specifications, drawings and interface control documents, and other contractual requirements Develop scalable standards of dashboard and process support system for active automation monitoring Develop Statements of Work for requested customization of reports/ software/ technology and add-ons as required Maintain all related documentation, schematics, models and keeps control drawings updated. Serve as the project’s technical point of contact to implement and manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information ? 2. Coordinate with the teams for product development and support automation and governance Understand the overall infrastructure landscape by reviewing the current solutions at play within various accounts in the BU Identify and implement innovative solutions to present and future customer needs including deriving requirements from customer interactions, internal as well as external Reviews the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance Sets configuration policies and procedures and process for documentation/ knowledge management of the automation projects and reviews adherence to processes and standards established Prepare customer/teams for successful rollouts of the application. Ensure effective transfer of information learned in training to the work environment and during deployment to the client location Advise on the set up and development of procedures and the integration of business rules into the system Provide support for online demonstrations, training, and support for new and existing customers on automation platform ? 3. Enable Delivery Teams by providing optimal delivery solutions Oversees the installation, maintenance and troubleshooting of software opacity, integrating products, technologies, infrastructure and process applications. Manage all the alignment across timelines and products with policies and procedures followed and ensure quality assurance Actively participates in the resolution of any such problems through the exercise of independent judgment in consult with the team Support maintenance Business Unit (BU) during device troubleshooting and instrument calibration and is a direct source of assistance to Deployment Team Assist external clients and internal teams in the implementation of technical systems, software, hardware or solutions. Integrate automated builds and build artifacts into test environments, unit test harnesses, and code analysis tools to check the performance of the software. Ensure the quality of work performed, supports, promotes and utilizes continuous improvement systems. Observes and promotes best practices, standardize technology, good time management and is able to analyze root cause failures Responsible for controlling the configuration of the system and ensuring consistency of implementation across the modules in BUs ? 4. Capability development Review the upcoming automation trends, technologies and ways of working and identify the capability gap within the team Leverage the customer technology potential to identify the capabilities required to support the client Develop/ contribute to the development of training modules to build the capability within the team Mandatory Skills: Voice Networking. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role PCCESolid hands-on experience required on PCCE components like ICM, PG, CVP, CTI, Finesse, CUIC. Infrastructure Project DeliveryShould have experience in areas like VoIP, Contact Center, PCCE. Google CCAIShould have deep technical understanding. ? ICM Scripts, CVP Call Flows, VRU/CVP SolutionDevelop and troubleshoot. DesignProvided High-Level Design and Low-Level Design for new implementation and upgrades. Configuration, Installation, and TroubleshootingCisco CUCM, Finesse, VoIP, and PCCE. Contact Center Express ScriptingStrong knowledge required. Tools ExpertiseRTMT (Real-Time Monitoring Tool), SolarWinds, etc. Upgrades, Migrations, and Capacity PlanningAssist for Cisco Contact Center solution. ? SkillNetwork Voice Admin LocationBengaluru Rate including mark up - 200 K/M - 220 K/M. ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: Network Voice Admin. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Manage and configure CUCM, CUBE, Voice gateways (SIP, H.323, MGCP), and protocols (SCCP, MGCP, H.323, SIP). Experience in migration phones from CUCM, to Webex phones. Hands on experience in Cisco jabber Experience in managing 3rd party phones in CUCM and Webex Work with Unity Connection, including configuring call handlers. Perform expert troubleshooting in networking (CUCM, UCCX, and Voice routing areas) down to packet-level analysis. Troubleshoot and resolve issues related to Webex phone functionality, connectivity, and performance. Integrate video conference devices. Primary skills Manage and configure CUCM, CUBE, Voice gateways (SIP, H.323, MGCP), and protocols (SCCP, MGCP, H.323, SIP). Experience in migration phones from CUCM, to Webex phones. Hands on experience in Cisco jabber Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Important Notes; Night Shift/ US working hours 100% Voice Minimum 24 months of experience in call center services /Service assurance or ticketing process Looking for immediate joiners Role & responsibilities Managing day-to-day operations ensure consistent quality and productivity across channels (call, email, chat, etc.) to add maximum value for advertisers. Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals. • Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by agents. with to-the-point communication • Able to adapt quickly to changes in workflows/processes/procedures/product features • Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization • Clearly outline current performance drivers of their market • Maintain a professional and personable demeanor at all times Preferred candidate profile PC basic knowledge, typing on PC using keyboard shortcuts •Communication skills •Coping with stressful situations •Selling skills •Microsoft office (Outlook, Word, Excel) •Focus on customer experience. •Sound knowledge of VLAN, VTP, STP, RSTP, 802.1Q, port security •Sound knowledge of Routing Protocols: OSPF, BGP, MP-BGP, RIP, EIGRP. •Knowledge of IPsec, GRE tunnels MPLS Technology and L3 VPNs •Sound knowledge of various traffic filtering techniques such as distribution-list, prefix- list & route-Map. • Required hands on experience on Implementation and troubleshooting Routing and Switching technology like-Spanning Tree protocol, 802.1q, Ether channel, EIGRP, OSPF, BGP, IPsec and GRE tunnel ,MPLS and L3 VPN •Knowledge of SDN and SD-WAN technology Cisco Viptela, Silver Peak is preferred. Interested candidates can share their CV in tanika.sharma@wipro.com