32 Voice Networking Jobs

Key Responsibilities: Design, deploy, and maintain voice communication solutions using Cisco Control Hub and Webex Cloud. Manage and optimize voice and collaboration platforms including Genesys cloud & On-Prem -based contact center solutions. Working knowledge of Genesys on-prem which is installed on Windows platform, including IVR configuration and call flows. Basic understanding of Windows server and Linux CLI interface. Administer VoIP infrastructure to ensure high availability, security, and optimal performance. Troubleshoot voice-related issues and provide advanced-level support for end users. Collaborate with cross-functional teams to implement telephony-related projects and upgrades. Maintain comprehensive documentation for system configurations, processes, and troubleshooting guides. Evaluate emerging technologies to recommend improvements for enterprise communication strategies. Required Skills & Qualifications: Strong hands-on experience with Cisco Control Hub Cloud and Webex Cloud Services . Working knowledge of Genesys Cloud (formerly PureCloud) platform, including IVR configuration and call flows. Solid understanding of SIP, VoIP protocols, and real-time media troubleshooting. Familiarity with network fundamentals such as QoS for voice, firewalls, and VPNs. Proficiency in using diagnostic tools like packet captures and call analytics platforms. Experience with enterprise telephony integrations (e.g., CRM, ticketing systems). Preferred Qualifications: Cisco certifications (e.g., CCNP Collaboration , Cisco Webex Certified ). Genesys certifications or prior experience in a high-volume call center environment. Scripting or automation experience using Python or similar tools is a plus. Mandatory Skills: Network Voice and Collabration Admin . Experience: 1-3 Years .

1.Should have knowledge and experience on a. Cisco Voice on-prem Infrastructure i.e. CUCM, IM&P, Unity, UCS Server, Call billing server, Call recording solution and VM ware ESXI. b. Cisco Cloud infrastructure i.e. Webex Calling, Video conferencing devices c. Genesys On-prem engage and equivalent Cloud Contact centre agent Configuration & Troubleshooting d. Configuration & Troubleshoot Voice Gateway, MGCP, H.323, SIP, SIP & TDM PRI Voice 2. Follow customer defined checklists for Voice & Video infrastructure along with Contact centre setup 3. Able to resolve the issues pertaining to Voice & Video infrastructure along with Contact centre setup 4. Logs Analysis of Voice and Video infrastructure along with Contact canter setup 5. Willing to work in Designing, building, maintaining, and upgrading the unified communications platform, which includes a. High Availability and DR failover b. Patch Management monthly & Vulnerability assessment weekly c. TRAI & DOT restrictions implementation for calling services d. Proactive Monitoring e. Daily / Weekly backup f. Voice & Video quality issue Troubleshoot & Logs monitoring & analysis capability. 6.Knowledge of Voice L1 & L2 configuration a. IP Phones & Video Conferencing devices configuration related to CUCM and Webex Cloud b. H.323, SIP, MGCP Voice gateway configuration along with Dial-peers c. Genesys On-prem engage and equivalent cloud contact centre agent configuration and troubleshooting d. Should be able to work with Cisco TAC and other vendor support team e. Design and implement the changes of Voice product f. Setup related documentation g. Managing and monitoring of log files of Voice devices 7. Preparation of Daily/Weekly/Monthly reports a. Understand & Close security audit points of customers. b. Problem determination and resolution within SLA's c. Perform Root Cause Analysis for the incidents d. Co-ordination with Local & Global Teams for various issues. 8. Meeting room, Training room and Board rooms Audio infra knowledge a. Proactive Monitoring b. Voice & Video quality issue Trouble shoot & Logs monitoring & analysis capability. c. Daily health Check d. Preventive Maintenance e. Plug and play device support f. Regular Inventory reconciliation g. All types of Video conferencing support h. Candidate should be able to provide all types of AV devices support 9. Service now ticketing tool a. SLA understanding b. End user communication via ticketing platform 10. Events and Training a. Thorough understanding of Online events b. Thorough understanding of Hybrid events c. Thorough understanding of events requirements and best practices to be followed 11. Knowledge of Service now Tool Mandatory Skills: Network Voice and Collabration Admin . Experience: 3-5 Years . >

You are a skilled Unified Communication and Collaboration Engineer with 2-4 years of experience, proficient in UCCE, MDM, and Exchange Online. Your expertise also includes Microsoft 365, Entra ID, DLP, OneDrive, SharePoint, MS Teams, and mobile device security. Your role is crucial in supporting and enhancing communication and collaboration services within the BFSI sector. Your key responsibilities will include managing and maintaining Exchange Online, enforcing DLP policies, administering Microsoft Teams, supporting SBC and voice gateways, overseeing OneDrive and SharePoint administration, implementing Power Platform solutions, managing mobile device security, monitoring system performance, collaborating with InfoSec and compliance teams, resolving incidents, contributing to disaster recovery planning, and ensuring strict adherence to BFSI security and regulatory standards. To excel in this role, you should possess hands-on experience with UC & Collaboration technologies, in-depth knowledge of Exchange Online, M365, Mimecast, DLP, OneDrive, SharePoint, and Power Platform, expertise in Entra ID, RBAC, IAM principles, practical experience with MDM solutions, familiarity with managing Mac devices, and excellent analytical skills. Preferred qualifications include Microsoft 365 and Teams certifications, JAMF certification, and experience in a regulated BFSI environment. Your soft skills should include the ability to engage stakeholders, make informed decisions, drive collaboration adoption, deliver end-user training, troubleshoot effectively, and analyze root causes. You should also align with the values of humility, humanity, and integrity upheld by UST, an Equal Opportunity Employer. Please note that your roles and responsibilities may be periodically redefined based on organizational requirements and performance.,

Role & responsibilities Provide technical support for international voice processing systems, including firewall configuration and routing & switching tasks. Collaborate with cross-functional teams to resolve complex network issues related to telecom engineering. Design, implement, and maintain voice network infrastructure using CCNA voice skills. Ensure compliance with US process standards for voice networking operations. Troubleshoot and optimize network performance for improved efficiency. Immediate Joiners Only Must be comfortable with night shifts. Must know Switching and Routing.

Roles and Responsibilities Provide technical support for international voice processing systems, including firewall configuration and routing & switching tasks. Collaborate with cross-functional teams to resolve complex network issues related to telecom engineering. Design, implement, and maintain voice network infrastructure using CCNA Voice skills. Ensure compliance with US process standards for voice networking operations. Troubleshoot and optimize network performance for improved efficiency. Must know Switching and Routing. IMMEDIATE JOINERS ONLY. Must be comfortable with night shifts.

Roles and Responsibilities Provide technical support for international voice processing systems, including firewall configuration and routing & switching tasks. Collaborate with cross-functional teams to resolve complex network issues related to telecom engineering. Design, implement, and maintain voice network infrastructure using CCNA Voice skills. Ensure compliance with US process standards for voice networking operations. Troubleshoot and optimize network performance for improved efficiency. Must know Switching and Routing. IMMEDIATE JOINERS ONLY. Must be comfortable with night shifts.

Roles and Responsibilities Provide technical support for international voice processing systems, including firewall configuration and routing & switching tasks. Collaborate with cross-functional teams to resolve complex network issues related to telecom engineering. Design, implement, and maintain voice network infrastructure using CCNA Voice skills. Ensure compliance with US process standards for voice networking operations. Troubleshoot and optimize network performance for improved efficiency. Must know Switching and Routing. IMMEDIATE JOINERS ONLY. Must be comfortable with night shift.

Job description Roles and Responsibilities Provide technical support for international voice processing systems, including firewall configuration and routing & switching tasks. Collaborate with cross-functional teams to resolve complex network issues related to telecom engineering. Design, implement, and maintain voice network infrastructure using CCNA Voice skills. Ensure compliance with US process standards for voice networking operations. Troubleshoot and optimize network performance for improved efficiency. Must know Switching and Routing. IMMEDIATE JOINERS ONLY. Must be comfortable with rotational night shift.

Roles and Responsibilities Provide technical support for international voice processing systems, including firewall configuration and routing & switching tasks. Collaborate with cross-functional teams to resolve complex network issues related to telecom engineering. Design, implement, and maintain voice network infrastructure using CCNA Voice skills. Ensure compliance with US process standards for voice networking operations. Troubleshoot and optimize network performance for improved efficiency. Must know Switching and Routing. IMMEDIATE JOINERS ONLY. Must be comfortable with rotational night shift. I nterested Candidates can share their cv on my whatsapp "9740514063" with the subject line " NE-BLR".

Skills Working closely withIP, Transmission, and Voice), • Should be able to navigate and extract information from systems such as Veritas, Phoenix, CCMS knowledge and experience of Telco Network

Voice Networking Five9 Professional Gurgaon - J49524 Min 3+ yrs exp in Voice Networking Min 3 yrs exp in Five9 cloud. Exp in Cisco Voice Networking / Genesys Voice Networking / Avaya Voice Networking Exp in Unified Communication systems and Voice Network technologies. Exp in Reporting and monitoring of Five9 UCCs. Exp in Contact Center Exp in troubleshooting of different issues in five9 contact Center. Exp in Troubleshooting of Inbound, Outbound calls in any issue arises. Exp in VoIP Exp in Implementing VoIP systems and services Able to deploying end-to-end contact center solutions, including Call flows, Queues, Routing profiles, Agent profiles, and Dial plans to optimize performance and customer experience

Job Description Essential Duties and Responsibilities : Maintain and monitor network infrastructure for availability and performance. Maintain the company phone system and work closely with telecom service providers to ensure circuit availability and reliability. Respond to network and voice related incidents, troubleshoot and assess and provide remediation plans. Maintain network and voice standard operating procedures, diagrams and maintenance plans. Collaborate with third-party support and service vendors to ensure the network stays operational. Required Qualifications: 3+ year of experience with Voice Systems, Cloud Voice environments, AWS, and Call Manager. 2+ year of experience with MS Teams. Working knowledge of networking, routing, and switching. Excellent customer service-oriented attitude and desire to support end users with issues of varying degrees of complexity. Excellent interpersonal skills. Thorough understanding of troubleshooting voice systems Ability and motivation to learn new technologies quickly and with minimal support and guidance. Ability and motivation to mentor staff members and share knowledge. Effective written and verbal communication skills. Desire and ability to document configurations in support of a larger team. Preferred Qualifications: 3+ years of experience in building and managing enterprise voice systems in a global environment. Education: Bachelors Degree in Information Technology preferred. Information Security: Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. Diversity, Inclusion & Equity: At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Voice and Collabration Admin.: Experience: 3-5 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Network Voice and Collabration Admin. Experience: 5-8 Years.

Technical Knowledge Good technical expertise in Cisco UCCE and related products Excellent hands on experience in Cisco CUCM and suite of related products Unity Voicemail, Expressways Upgrade/installation of UCCE , hands on Creation of ICM script and Monitoring Understanding of how scripts relate to Wallboard, CUIC requirements Ability to debug UCCE logs either via dump logs or Diagnostic Frame Portico Understand UCCE SQL tables and use of queries Ability to understand the agent log on procedure through to call answering , with view to debug all actions CUIC experience use of Default reports and customized reports Creation and deployment of UCCE Scripts -understand Call Types, Dial numbers, RONA,PQ’s / Skill groups Previous experience of building UCCE scripts via Call Studio Ability to create IVR and Menu options within Unity Voice Mail Video Technologies – WebEx, CMS, TMS Voice over IP Protocols (SIP, H323, MGCP, SCCP, etc.), Legacy Voice Protocols (ISDN, QSIG etc.) Ability to debug voice gateway including Qsig, SIP protocols Desirable Wallboard- 2ring Outbound Dialer- Acqueon Call logging Voice Recording Vebra , BiB SIP trunking Any experience on Genesys Contact Centre will be a huge plus Experience Demonstrable experience of hands-oninvolvement in setting and managing enterprise voice systems – UCCE and CUCM Project involvement should be at a lead engineer level Happy to communicate at all levels from end users to senior managers in IT and business Upgraded and installed Cisco UC solutions- UCCE, CUCM, Unity etc. Experience of Jabber deployment on Mobile, Laptop

Role & responsibilities VOIP solutions The colleague who has comprehensive VoIP Solutions: Extensive experience in deploying and managing open-source telephony platforms, including Kamailio for SIP routing, Asterisk for PBX functionalities, and PJSIP for advanced SIP handling. Skilled in integrating these technologies to create scalable, high-performance communication systems tailored to business needs. Preferred candidate profile

Hi everyone. Open Positions in the L3 Support Engineer NEC Voice Systems Specialist Role Greetings from Tekaccel! This is an excellent opportunity with us. If you have that unique and unlimited passion for building world-class enterprise software products that turn into actionable intelligence, then we have the right opportunity for you and your career. What are we looking for? Job Title: L3 Support Engineer – NEC Voice Systems Specialist Experience: 5+yrs Location: Hyderabad (Hybrid) Employment Type: Full-time Shift timings: 6 pm to 3 pm ***L3 Support Engineer – NEC Voice Systems Specialist*** Job Summary: We are seeking a highly experienced L3 Support Engineer with deep expertise in NEC voice and unified communications platforms. The ideal candidate will be responsible for advanced troubleshooting, configuration, and support of NEC telephony systems across enterprise environments. This role requires hands-on experience with a wide range of NEC platforms including legacy and modern systems, voicemail, call center solutions, and unified messaging. Key Responsibilities: Provide L3 support for NEC voice infrastructure including: NEC SV8100 / SV8300 NEC SV9100 / SV9300 / SV9500 NEC 2400 Systems NEC OW5000 NEC UA5200 NEC Call Center WORX / ACD NEC UM4730 Voicemail Systems IVS 2000 UG50 Gateways Troubleshoot and resolve complex voice and telephony issues. Perform system upgrades, patching, and configuration changes. Collaborate with internal teams and vendors for issue resolution and system enhancements. Maintain detailed documentation of configurations, incidents, and resolutions. Support integration of NEC systems with other telecom and IT infrastructure. Participate in change management and incident response processes. Required Skills & Experience: 5+ years of experience supporting NEC voice systems in a managed services or enterprise environment. Deep understanding of NEC PBX architecture, call routing, voicemail, and ACD systems. Experience with legacy and modern NEC platforms. Strong troubleshooting and analytical skills. Familiarity with telecom protocols and integration (e.g., SIP, PRI, analog). Excellent communication and documentation skills. Preferred Qualifications: Experience with NEC system programming and scripting. Familiarity with network infrastructure supporting voice systems. ITIL certification or experience with ITSM tools (e.g., ServiceNow). Work Environment: Fast-paced, collaborative, and technically diverse environment. ***Benefits*** Shift allowances Daily meals 1000/- internet bill per month Insurance To & Fro cab facility If interested, candidates, please share your updated resume at naveen@tekaccel.com or WhatsApp at +91 7997763537 Tekaccel Software Services India

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Network Voice Admin. Experience5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Network Voice Admin. Experience5-8 Years.

Tech Mahindra is Hiring! | Networking Engineer L1 Voice Support Location : Noida SEZ Shift : US Shifts (24x7 Window) | 5 Days Working | Rotational Offs Perks : Both Side Cab Facility Immediate Joiners Only Role Overview :Were looking for a Networking Engineer (L1 Voice Support) with strong technical and communication skills. Qualifications: Technical Graduate (B.Tech, BCA, MCA) or Diploma in IT Certifications in the courses like CCNA, CCNP etc will be an added advantage. Experience: Minimum 1 year of work experience required Skills : Excellent communication skills in English Proficiency in Networking (L1 Support) Compensation : Up to 4.75 LPA How to Apply : Send your CV to: GK00876209@techmahindra.com or share on the below mentioned contact numbers. Gursheen Kaur - 9878633452 Sneha Thakur - 8350975223

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Voice and Collabration Admin.

Experience in designing; implementation; optimization; and maintenance of our voice communication systems. The ideal candidate will have extensive experience in VoIP; PBX systems; SIP trunking; and unified communications platforms; along with a deep understanding of both on-premise and cloud-based voice solutions. Experience in voice communications; with a focus on VoIP; PBX; SIP; and Unified Communications technologies. Hands-on experience with industry-leading voice platforms; such as Cisco Unified Communications Manager (CUCM); Avaya; Microsoft Teams; and cloud-based UC solutions. Expertise in troubleshooting voice call routing issues; call quality problems; SIP trunking; and integration with other systems. Strong experience with voice network architecture; including call flows; numbering plans; and voice routing. Solid understanding of network fundamentals (TCP/IP; DNS; DHCP; VLANs) and how they relate to voice and multimedia communications Lead the design; implementation; and management of voice communication systems; including VoIP (Voice over IP); PBX; SIP trunking; and Unified Communications (UC) platforms. Primary skills Experience in designing; implementation; optimization; and maintenance of our voice communication systems. Lead the design; implementation; and management of voice communication systems; including VoIP (Voice over IP); PBX; SIP trunking; and Unified Communications (UC) platforms. Hands-on experience with industry-leading voice platforms; such as Cisco Unified Communications Manager (CUCM); Avaya; Microsoft Teams; and cloud-based UC solutions. Secondary skills Proven ability to manage and support mission-critical voice systems and services with a focus on reliability and performance. Collaborate with cross-functional teams to design and implement solutions that integrate voice systems with other business-critical applications and services.

The Network Voice role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Network Voice domain.

• 3+ years of hands-on experience on Unified Communications and Collaboration products portfolio. • Understanding of CUCM & Cisco unity connection versions 10.x, 11.x, 12.x, 14.x, Voice Gateways, Cisco CUBES, Licensing • Understanding of cloud based voice solutions (Cisco UCaaS, RingCentral, XO Voice, Broadsoft etc) • Understanding of Session Border Controllers - AudioCodes, Sonus/Ribbon, Oracle • Understanding of Cisco Video end points and expressways • Understanding of Cisco Webex suite (calling, contact center, control hub etc) • Understanding of broadcast paging (Singlewire) • Understanding of Microsoft Teams Enterprise Voice • Good understanding of VoIP protocols MGCP, H.323, SIP, ISDN • Basic understanding of Cisco C series and B series server management • Good communication skills, Open for 24x7 availability • Expert level experience in handling Cisco IP telephony Network Infrastructure. • Independently resolve tickets within SLA • Adheres to standard operating procedures / work instructions • Update the knowledge base • Technically upgrade across versions of environment when required • Understanding of ITIL framework Certifications: • CCNA (Mandatory) • CCNP Collaboration (Preferred) KEY TECHNOLOGIES: • CUCM & Unity connection 12.x and 11.x • Webex Cloud • SIP Trunks, MGCP and H.323 gateways. • Understanding of voice provisioning tools (Kurmi, VOSS etc) • Basic troubleshooting knowledge on Avaya Aura products • Basic MACD knowledge of Cisco UCCX • Basic MACD knowledge of MS TEAMS EV

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Network Voice Admin. Experience1-3 Years.