Urgent Requirement For Telecom Engineering Advisor IDESLABS

3.0 - 7.0 years

8 - 10 Lacs

hyderabad, telangana, india

On-site

Job description Greetings from the IDESLABS, Urgent Requirement for Telecom Engineering Advisor Location: Pan India Employment mode:C2H Notice Period: Immediate Telecom-Tech Support Specialist (Telecom) POSITION GENERAL DUTIES AND TASKS :Mitel administration, VOIP support, ACD call tracking Mitel phone administrator. 2/3 level support for all VOIP issues. Works on all acquisitions to migrate employees onto the new Mitel system. Administers the ACD call tracking boards for the IT Help Desk, MaRC, SAC, and W2 Hotline.

Posted 18 hours ago

Apply

Telecom Engineering Advisor IDESLABS PRIVATE LIMITED

8.0 - 13.0 years

7 - 11 Lacs

Hyderabad

Work from Office

Telecom-Tech Support Specialist (Telecom) POSITION GENERAL DUTIES AND TASKS :Mitel administration, VOIP support, ACD call trackingMitel phone administrator. 2/3 level support for all VOIP issues.Works on all acquisitions to migrate employees onto the new Mitel system. Administers the ACD call tracking boards for the IT Help Desk, MaRC, SAC, and W2 Hotline.

Posted 1 month ago

Apply

Sr. Technical Support Specialist Opentext

5.0 - 8.0 years

8 - 13 Lacs

bengaluru

Work from Office

YOUR IMPACT: Sr. Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customers concerns not just at a technical level but also from a customer service perspective. Our Sr. Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as youll work on unique customer issues to provide resolutions. WHAT THE ROLE OFFERS: Represent OpenText acting as first point of contact for all technical inquiries regarding CX-E. Utilize exceptional written and verbal communication skills while supporting customers. Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys. Act as a key point of contact for customer follow up and incident management, while maintaining updates and resolution. Collaborate with various stakeholders to act as a trusted customer advocate Contribute to the knowledge base by authoring and editing articles. WHAT YOU NEED TO SUCCEED: 5 - 8 years of prior experience working on relevant technologies Focused on scoping problems and strong troubleshooting ability University/College degree within a related discipline or equivalent work experience Willingness to work in shifts during weekdays and on-call during weekends. PBX experience (SIP based telephony systems: Cisco UCM, Avaya, MS Teams, Mitel, Asterisk) Understanding of SIP Good foundation/knowledge working with Windows OS/Linux OS, Windows and Linux Servers Good knowledge of Web Servers and HTML (ie. Tomcat or MS IIS) Experience working with relational DBMS (PostgreSQL and MS SQL Server) Understanding of Networking principles and Active directory Working experience with virtual environments and cloud environments (VMWare ESX, Microsoft Hyper V, Azure and AWS)

Posted Date not available

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.