11 Pri Jobs

Embark on a fintech journey like never before with 5paisa. Join us at the forefront of innovation, where your career is a thrilling adventure in the future of fintech. With cutting-edge tech, transparent transactions, and user-centric design, 5paisa is your gateway to a career that's as dynamic as you are. Welcome to 5paisa, where your aspirations meet innovation. We are seeking a skilled and proactive Contact Center & VoIP Support Engineer to manage, monitor, and support our enterprise communication systems including Aspect Contact Center Solutions and Cisco VoIP infrastructure. This role serves as a central point of contact for all business units, ensuring system uptime, efficient issue resolution, and continuous service improvement. Key Responsibilities: - Review daily health check reports and monitor device alerts. - Act as SPOC for all business units for contact center solutions. - Manage and coordinate with onsite vendor resources (e.g., CSinfocomm). - Conduct regular service reviews and partner performance reporting. - Handle escalated issues, providing resolutions and business updates. - Gather business requirements to propose and implement contact center improvements. - Lead meetings to review current challenges and operational issues. - Coordinate with cross-functional teams for infra-related dependencies. - Design IVR flows for inbound calls. - Schedule and manage downtime for patching, VM activities, and vulnerability remediation. - Plan and execute application upgrades and change implementations. - Participate in incident management calls for voice infra and review RCA reports. - Ensure compliance through audit participation and risk mitigation. - Contribute to BCP and DR strategies. - Support new branch setup projects requiring contact center integration. - Manage integrations with ZOHO, AWS platforms, SIP & API providers. - Oversee outbound call setup via GSM SIM gateways. - Coordinate with Admin and providers for PRI line issues. - Evaluate and propose cloud-based dialer solutions. - Maintain documentation for all contact center architectures and support activities. - Review tickets and analytics with support and DW teams. Cisco VoIP Phone Support: - Administer and monitor Cisco VoIP servers, routers, DHCP servers, and soft clients. - Manage OS upgrades, bug fixes, and VA closure tasks. - Lead configuration and deployment of new Cisco IP phones across branches. - Provide L1-L3 support for IP phone setup and maintenance across all branches. - Coordinate PRI issues with internal and external stakeholders. - Manage VoIP device inventory and update Cisco Corporate Directory. - Implement and manage third-party SIP & H.323 integrations. - Drive branch VoIP deployment initiatives and ensure robust collaboration tools. - Collaborate with cross-functional teams to address VoIP infrastructure issues. - Maintain ticket resolution process and conduct regular reviews with support teams. Qualifications: - Bachelor's degree in IT, Electronics, Telecommunications, or related field. - Strong experience with Aspect Contact Center, Cisco VoIP, and related infrastructure. - Knowledge of SIP, H.323, PRI, IVR, Jabber, and cloud dialer technologies. - Hands-on experience in server management, patching, and voice infra incident handling. - Strong analytical and problem-solving skills. - Excellent communication, documentation, and stakeholder management abilities. Preferred Certifications: - Cisco Certified Network Associate (CCNA) or equivalent - Aspect Certified Professional (ACP) or similar - ITIL Foundation is a plus,

So, what’s the role all about? The Technical Support Engineer role is to deliver technical support to end users about how to use and administer the NICE Service and Sales Performance Management, Contact Analytics and/or WFM software solutions efficiently and effectively in fulfilling business objectives. The Application Support Consultant/T2 is also responsible for the health and well-being of our customers’ hosted solutions. How will you make an impact? Troubleshoot issues by resolving them with maximum customer satisfaction. Take full ownership on customer problem/cases, monitor for proper and on time feedback. Document and track all problems, enquires and events in the CRM system. Act as a front line T2 technical contact to interact with customers (business partners and direct customers) Install Nice product update packs and hot fixes. Analyze issues, solve or escalate to the next support level. Have you got what it takes? Atleast 4-7 Years of experience in VOIP / Telephony/ NICE products Networking experience. (including analyzing IP network traces using networking tools , example Wireshark) Experience with Windows Operations Systems (2003,2008) Knowledge on telephony audio and signaling protocols: Analog/Digital extensions, ISDN BRI/PRI, E1/T1/DS-1 trunk, Framing and D-Channel signaling. SS7/VoIP/SIP. Familiarity with Platform hardware components such as HDD, Raid, SCSI, DAT72 and DVD. Knowledge of Storage systems: EMC, Tivoli. Telephony/CTI background ( NICE / Avaya / Cisco, etc) and advance knowledge on IP phones communication Experience at system/application implementation at customer sites. Previous experience/certifications with any recording system - an added advantage. Experience and understanding of troubleshooting server performance issues Well represents NICE in front of customers, both verbally and in writing. Can express themselves appropriately both verbally and in writing. Copes well with conflicts and is able to resolve them. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7257 Reporting into: Tech Manager Role Type: Individual Contributor

Role & responsibilities The Partner Account Manager is responsible for developing and managing relationships with channel partners to drive sales of Tata Tele Business Services (TTBS) products and services. This role involves working closely with partners to achieve sales targets of Both Telecom & Cloud &Platform Business of the company. Key Responsibilities 1. Achieve Monthly Sales Targets: • Drive sales through channel partners to achieve monthly business targets. • Collaborate with partners to develop and execute sales strategies for TTBS products, including SDWAN, PRI, Internet Leased Lines, MPLS, SIP Trunk, C-PaaS, Microsoft Azure Solutions, Cyber Security, VAPT, SOC, and SEIM solutions. Preferred candidate profile can be discussed

- Develop, implement, and maintain VoIP solutions using FreeSwitch and Asterisk. - Integrate VoIP systems with existing applications and infrastructure. - Troubleshoot and resolve issues related to VoIP systems and protocols. - Collaborate with cross-functional teams to design and implement new features and enhancements. - Stay updated with emerging technologies and industry trends in VoIP.

Responsibilities: * New Acquisition and Filed Sales * Meet revenue targets through effective sales techniques. Health insurance Provident fund

Role & responsibilities The role of the candidate will be of Business Development Manager for Tata Tele Business Product Portfolio ,to sell TATA Tele Internet Leased Line , MPLS ,SDWAN ,PRI / SIP ,Cloud Telephony , UCAAS , WhatsApp for Business , MS Office 365, AZure Cloud in Corporate Customers , Small and Medium Business , Candidate will have to do New Lead Generation ,managing Accounts assigned by the company for more revenue, The BDM will be responsible to run sales campaign ,visiting customers ,cold calling ,meeting Customers for closures and for achieving the sales targets.Regularly submission of Sales reports to the reporting head Preferred candidate profile Candidate should be of Age less between 35 years to 42 years ,should be able to communicate in English ,Marathi and Hindi. The candidate should be living in Mumbai ,Mumbai Suburbs,Thane,Navi Mumbai. The candidate should be from Telecom Sales Background with Minimum 5 years of Field Sales Experience of selling Telecom products to customers in SMB or corporate segment Perks and benefits Incentives against achieving Monthly sales targets ,Medical Insurance, Travel allowance as per the company policy,5 days work from office and field ,saturday work from home or if customer requests for a meeting ,then to meet customer as per the requirement.

Role & responsibilities E2E data circuit delivery within SLA with router & Testing till deemed LOC Good understanding of CU/FTTH architecture Program management of uplink across PAN India Weekly update to business & PMO for FTTH and PRI deliveries with proactive updates on high revenue & escalated orders Weekly review with deployment/operation teams % Achievement against monthly delivery target - in terms of revenue and no. of links for all line of business Initiate & process creation to reduce constraints eNOC handover process to minimize the rejections. Alignment with Digitization/Product team for process simplification.

The Informatica Powercentre E1 role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Informatica Powercentre E1 domain.

The Testing Concepts, Process and Methodology E1 role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Testing Concepts, Process and Methodology E1 domain.

Airtel is hiring for Account Manager (B2B/ Corporate Sales) Location- Raipur, Bhilai Purpose of the Job The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business. Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts. Role details: Build and maintain strong, long lasting client relationships Negotiate and close orders/contracts to maximize revenue Develop new business through upsell and cross-sell with existing clients Ensure timely and successful delivery of our solutions as per client needs Profile: Min Qualification: Any Graduate with min 1 yr of exp in b2b sales experience. Candidates from telecom / local ISP (internet service providers) is preference.

Role & responsibilities Manage the planning and execution of wireline link delivery for new and existing accounts. Analyze customer requirements and align them with Airtel Business capabilities to design effective solutions. Ensure preparation of RFS (Ready for Service) documentation and oversee seamless project delivery. Lead and guide the on-ground delivery team while coordinating with NOC, Planning, SCM, Customer Engineering, and Sales teams. Define and monitor customer-impacting KPIs; continuously improve customer support processes. Drive customer satisfaction through SLA adherence, churn control, and rate management. Conduct regular field visits for service migrations, bandwidth upgrades, and device replacements. Organize on-field training sessions to continuously upgrade the teams technical knowledge and operational capabilities. Exhibit strong problem-solving skills and maintain performance under pressure to ensure service excellence. Preferred candidate profile Certifications such as CCNA , CCNP , or equivalent will be considered a strong advantage. Familiarity with wireline delivery and operational tools. Ability to work flexible hours, including weekends and evenings. Strong interpersonal, coordination, and leadership skills. Excellent written and verbal communication skills.