153 Pbx Jobs

Sound like you Our successful Project Managers Engage confidently with internal and external stakeholders and see things from their perspective. Are driven to succeed and love achieving challenging goals. Bring a structured and organised approach to everything they do. Communicate and collaborate to achieve success. Thrive under pressure and deal effectively with tight deadlines and high expectations.

6 Days Working (WFO) Office Timing: - 10 AM to 6PM Required Skills & Attribute Excellent Communication- Verbal & Written. Email Conversation. Phone Handling. Powerpoint Presentations meeting arrangement.

Internship / Co-op Description This exciting internship / co-op is to be part of North Americas Transformation Team to explore tech trends, develop domain expertise, and craft solutions for real-world business challenges. Internship / Co-op Responsibilities Collaborate with global teams and senior leaders on internal initiatives aligned to our strategic partners. Initiatives will offer practical experience and exposure to the Wipro organization. Identify business requirements, translate into an actionable plan, and produce quality work. Participate in key meetings with partner leaders and cross-functional stakeholders. Engage and network with senior leaders who provide focused mentorship and leadership coaching. Demonstrate leadership qualities and self-confidence working collaboratively in a team environment.

FLIGHTCASE IT SERVICES www.fltcase.com Company Profile: Flightcase is a Network Operations Solutions Provider and a well received managed service provider. We support clientele varying from supporting network operations of niche telecom companies to managing /reporting Accounting / Data analysis tasks for companies based out of US, UK and Middle East. JD for Voice NOC & Technical Assistance Centre (VOIP-Telecom) ThisrolerequiresexpertiseintechnologieslikeCiscoUnifiedCommunicationsManager(CUCM),SIP/SS7protocols,telecomequipment(like SBCs and NGN), and handling escalations for complex issues related to VoIP services, toll-free numbers, and various carrier / vendor issues. Provide end-to-end support for telecom services, from ticket creation to issue resolution. Support and manage commercial voice services, including Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing. Utilize Cisco Unified Communications Manager (CUCM), CCNA Voice, and CCNP Voicek nowledge for troubleshooting and issue resolution. Troubleshoot various VoIP call issues, such as ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, One-Way Audio, Voice Quality, DID, and Toll-Free issues. Monitor and manage alarms across network entities including routers, switches, NGN network,Soft Switches, Media Gateways, SBCs, and Tx Equipment. Perform proactive network monitoring and troubleshooting of Dialogic NGN, Sansay, andAcme/Oracle SBCs, Cisco ONS, and other telecom equipment. Work closely with vendors and carriers on T1/T3 TDM circuits, conducting head-to-headtesting on transport layers. Investigate and resolve fraud-related issues and conduct fraud analysis as necessary. Provide escalation support for other teams by analysing SIP/SS7 traces, CDRs, and raw switch traces to resolve complex call issues. Regularly update customers on the status of tickets, ensuring timely resolution and maintaining agreed SLAs. Conduct regular follow-ups with vendors and ensure that any network-related issues are addressed promptly. Troubleshoot and resolve issues related to VoIP phone features, such as answering rules, music on hold, and other platform-specific features. Assist with troubleshooting Toll-Free and Calling Card issues, providing resolutions based on network architecture. Maintain a proactive approach to network monitoring and ensure that all service disruptions are minimized. Should be ready for 24/7 work environment. Other Criteria : - Excellent oral & written communication skills. - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Able to clearly communicate network issues and the status of efforts to resolve problems.

UK Accounts Finalization For MNC Company in Phagwara Panjab (WFO/WFH) Prepare financial statements from clients books FRS 102, FRS 102 and FRS 105 Year-End Accounts-Preparation of Bank reconciliation, Depreciation, Debtors ledger reconciliation

Engage with customers to understand their financial needs & take the file to conversion. Meet and Understand the customer needs and guide the customer on the complete home

Job Description Connect and engage with leads via outbound calls Reach out to new customers and explain the services offered by the company Initiate sales by follow up phone calls for pre-existing customers

Connect and engage with leads via outbound calls Reach out to new customers and explain the services offered by the company Initiate sales by follow up phone calls for pre-existing customers

Roles and Responsibilities Handling end-to-end recruitment process. Bridge management and employee relations by addressing demands, grievances, or other issues. Experience: 2 - 5 Years

Mandatory Skills: VAT scheme knowledge mandatory Job Description: Manage UK-based client bookkeeping, VAT returns, reconciliations, and client communication. Qualification: B.Com

Maintain accurate financial records for UK clients. Prepare and file VAT returns as per UK laws. Reconcile accounts and assist with month-end closing.

You are sought to be an experienced Technical Support Team Lead or Technical Manager to oversee the VOIP services support team. Your responsibilities will include managing a team of engineers, addressing escalated VOIP-related issues, and ensuring top-notch service delivery to clients, particularly in the US market. Your role demands a strong technical background in VOIP technologies, exceptional leadership skills, and the ability to handle intricate technical challenges while upholding superior customer satisfaction. **Key Responsibilities:** - Lead, mentor, and manage a team of technical support engineers specialized in VOIP solutions. - Provide technical guidance and escalate complex technical issues to relevant teams as needed. - Ensure the team offers high-quality support for VOIP products and services, guaranteeing prompt issue resolution and customer contentment. - Manage the ticketing system, monitor ongoing issues, and uphold consistent SLA adherence. - Conduct root cause analysis for recurring technical issues and collaborate with product teams to implement solutions. - Collaborate with engineering teams to enhance product/service offerings based on customer experiences and support cases. - Develop, maintain, and update troubleshooting guides, knowledge base, and SOPs for the support team. - Handle customer escalations and offer advanced technical support for complex VOIP-related queries. - Provide performance reports on the team, encompassing incident resolution, customer feedback, and process enhancements. - Execute training programs to keep the support team abreast of the latest VOIP technologies and trends. - Participate in hiring, onboarding, and conducting performance evaluations for team members. - Collaborate with US-based teams and clients, working in the US Shift hours. **Qualifications Required:** - Minimum of 5+ years of technical support experience, with 2-3 years in a leadership role in the VOIP/Telecommunications sector. - Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. - Proficiency in troubleshooting VOIP call quality, connectivity, and infrastructure issues. - Hands-on experience with VOIP platforms like Asterisk, FreePBX, Cisco, Avaya, or similar technologies. - Familiarity with networking concepts such as IP addressing, DNS, DHCP, VPNs, and firewalls. - Excellent communication skills, both verbal and written. - Experience working in a US Shift or a 24/7 support environment would be advantageous. Please note that the company details were not provided in the job description.,

3-5 years of experience in B2B technical sales or VoIP solution engineering. Strong understanding of VoIP technologies: SIP, RTP, PBX, DID provisioning, codecs, Experience with platforms like FusionPBX, Asterisk, FreePBX, 3CX, or Freeswitch .

About The Role Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Cloud Contact Center Operations Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. A typical day involves collaborating with team members to ensure seamless service delivery, monitoring system performance, and addressing any operational challenges that arise. You will engage in proactive problem-solving and contribute to the continuous improvement of operational processes, ensuring that all services meet the established standards and expectations.RRD Skill Genesys Cloud Level:- 9 Experience:- Above 6 years Key Responsibilities Genesys Cx cloud contact center solutions and Oracle SBC development, Configuration, and support Responsible for handling day-to-day contact center operations, requirements, and issues Provide L3 / L4 support for operational activities including basic troubleshooting of associated services on cloud on AWS platform. Good understanding about Genesys Cloud - Account Settings, People and Permission, Directory, Integration, Architect Call flow design, Documents, Telephony, Contact Center, Message, Architect, Predictive Engagement, Routing, Performance and Engagement, Troubleshooting, Workforce Management, Outbound, Knowledge, Quality. Troubleshoot and provide timely resolutions to production support issues. Trunks SIP, ISDN PRI and BRI, Analog trunks Network connectivity to the Genesys Cloud and Agents. Ability to identify the issues by reading logs Agents, SIP Messages, ISDN logs, Debug, Wireshark. Understanding of contact center reporting and customization Vendor and Service Provider management for resolving issues. Troubleshoot and provide timely resolutions to production support issues. Review code and provide feedback relative to best practices and improving performance. Detailed understanding of the network connectivity and connectivity to the Genesys Cloud environment Understanding of contact center reporting and customization Vendor management for resolving major production issues. Sending daily and weekly status reports to Client and Project Manager Understand requirements from client and create design documents. Prepare technical solutions and effort estimation for the projects. Planning, coordinating, tracking, and executing Migrations. Identify process improvement areas and define new processes. Identify automation areas and implement the automations to optimize the team efforts. Mentoring team members to achieve target timelines and deliverables. Handling escalations related to project deliverables. Coordinating with vendors on process improvement areas and ensure to have those in place. Motivating team members to upskill / cross skill. Prepare and present client and management dashboards. Technical ExperienceSound technical knowledge and hands-on experience on Genesys Cloud Implementation and maintenance of the Genesys Cloud solutions. Ability to solve complex technical issues within the Contact Center technology environment. Thorough knowledge and well versed with Genesys Cloud application. Extensive experience in resolving contact center related issues. Knowledge of IVR, routing and reporting concepts including monitoring tools Implementation and solution design experience to create new setup and installation of CTI interfaces and integrations. Management and troubleshooting of complex client contact center environments. Implement the changes/network as applicable, test the changes and handover to customer. Expertise on ITIL processes and project management. Hands-on experience on Genesys Cx cloud solutions development, Configuration and support and AWS cloud platform knowledge is preferred. Candidate is expected to work with their internal telecom, infra groups the support Genesys Cloud and Oracle implementation. Genesys Cx cloud WEBRTC with SIP flows Hands on PureCloud Technology suite applications. Hands-on experience on developing flows using Genesys Architect Hands on in Architect Scripting using JavaScript and SDKS Hands on in Web Services Integration (3rd party) Hands on in Custom Reports (Rest API). Hands-on experience on Configuration setup like IVR, Interaction Routing, WFM, Dialer and Scripter. Hands on experience Oracle SBCs, ECB, EOM and SDM deployment, Header manipulation, SIP, ISDN, Analog trunks call routing configuration, Session agent configuration. Require strong Analytics/troubleshooting skills and ability find issues by reading logs SIP, ISDN and platform logs. Good To haveExposure on Call and Screen Recording Solutions Knowledge on traditional telephony solutions Knowledge in the following technical areas:CTI,PBX/ACD, WEB/Internet, MS Windows, SQL server, Database knowledge, VOIP, Computer H/W & Networking, clusters, Domain / workgroup / AD, Cloud platforms Genesys Cx Cloud development would be good to have. AWS knowledge is also preferred. Professional Attribute Minimum 6 years of hands-on experience on contact center solutions Experience in implementing and managing complex contact center solutions. Good understanding of procedures, application, and concepts within own subject area (and understanding them in the context of the business) Team handling / people management, good communication skills. Self-driven, target oriented. Excellent communication skills. Previous experience working with cross geography teams. Ready to work in shift Education Bachelors degree in engineering preferred. Additional Information:- The candidate should have minimum 2 years of experience in Infrastructure Service Management.- This position is based at our Coimbatore office.- A 15 years full time education is required.-Should be comfortable for 24x7 support Qualification 15 years full time education

You are an experienced Technical Support Team Lead or Technical Manager responsible for managing the VOIP services support team. Your primary role is to oversee a team of engineers, provide escalated support for VOIP-related issues, and ensure high-quality service delivery to clients, particularly in the US market. Your responsibilities include leading and mentoring the technical support engineers, providing technical guidance, managing the ticketing system, tracking ongoing issues, and collaborating with engineering teams to improve product offerings based on customer experiences. To qualify for this role, you must have a minimum of 5+ years of experience in technical support, with at least 2-3 years in a leadership role in the VOIP/Telecommunications industry. You should possess strong knowledge of VOIP technologies such as SIP, RTP, PSTN, PBX, and IP Telephony. Experience with VOIP platforms like Asterisk, FreePBX, Cisco, or Avaya is essential, along with familiarity with networking concepts and troubleshooting issues related to VOIP call quality, connectivity, and infrastructure. In addition to technical skills, you should have excellent communication skills, both verbal and written, strong problem-solving abilities, the ability to manage high-pressure situations, proven leadership skills, and a customer-focused mindset. A Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field is required, while advanced certifications or a Master's degree would be a plus. Experience working in a US Shift or a 24/7 support environment, knowledge of cloud-based VOIP solutions, and certifications like CCNA, CompTIA Network+, or ITIL Foundation are preferred qualifications. Your success in this role will depend on your ability to lead, mentor, and manage a team of technical support engineers effectively, ensure high-quality support for VOIP products and services, and collaborate with various teams to enhance customer satisfaction and service delivery. Your commitment to staying updated with the latest VOIP technologies and trends, implementing training programs, and contributing to team performance evaluations will be vital to the success of the support team and the overall organization.,

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. To complement our rapid growth, we are actively looking for a talented and experienced Workforce Optimization (WFO) Consultant to join our Professional Services team. In this role, you will be responsible for consultative performance in all areas related to Five9's solutions provisioning, implementation, and deployment of technical and business solutions to clients. This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States. The Ideal Candidate Will: - Have in-depth experience implementing and consulting with customers on Verint's WEM suite of software, including Workforce Management and Interactions (QM). - Have experience of leading and implementing all aspects of a Verint WEM engagement. - Have a broad range of experience consulting with customers regarding best practices with Verint WFM and Interactions. - Possess in-depth knowledge of Verint integration architecture. - Have experience training customers on all aspects of Verint's WFM and Interactions applications. - Ideally, have a broad range of experience with other WEM applications, including Performance Management, AQM, Speech, Text, or Desktop Analytics. Key Responsibilities: - Software delivery at an Application Consultant/Trainer level for our WEM Vendor suite of products including Quality Monitoring and Workforce Management. Additional experience with Performance Management and Speech Analytics is a plus. - Initially, this role will focus on Workforce Management and Quality Management. - Verint Application Consultant Certifications are not required but highly desirable. The successful candidate will work towards obtaining the appropriate Verint Certifications within the first 12 months, if not already obtained. - Effectively communicate plans, progress, and status/updates to both internal staff and customer stakeholders. - Articulate the value of Five9's Professional Services through presentations, demonstrations, and open discussion with customers and prospects. - Implement and troubleshoot Five9's WEM Vendor on-demand software solutions in a wide array of configurations and customer environments both remotely and on-site. - Understand client requirements and design; work with the Implementation and Support Teams to formulate Implementation Plans that meet customers" needs. - Mitigate project risk by proactively recognizing and communicating challenges, managing changes, and providing contingency plans that enable customer success. - Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization. - Develop and deliver customer-facing materials that outline the features and benefits of the QM/QO and WFM as it relates to the WEM Vendor Suite of products. Key Requirements: - Experience managing delivery, training, and implementation of Verint WEM, (QM/AQM, Analytics, and Workforce Management solutions). - Experience with other WEM solutions such as NICE, CSI, Calabrio, Aspect Monet, etc. is highly desired. - Strong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, and Call Center practices. - 3-5 years of Verint WEM implementation experience, with a minimum of 3 years in Professional Services or as an application consultant for Workforce Management. - Willingness to travel up to 70% with some international travel. - Excellent written and verbal communication skills. - BA/BS or equivalent experience. Key Skills: - Strong combination of Verint consulting experience and customer training skills, along with excellent customer communication skills. - Expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients" needs is imperative. - Must possess a strong working knowledge of QM, Analytics, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, and Call Center practices Experience with WFO Vendor solutions is required. - Self-starter possessing excellent time management skills and able to manage multiple implementation and sales activities simultaneously. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.,

About The Role Project Role : Industry Subject Matter Advisor Project Role Description : Work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery. Must have skills : SAP for Utilities Cust Financial Mgt FICA Good to have skills : SAP for Utilities Billing Minimum 7.5 year(s) of experience is required Educational Qualification : BE BTech Summary :As an Industry Subject Matter Advisor, you will work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery. Your typical day will involve collaborating with the client project teams, offering your expertise in SAP for Utilities Cust Financial Mgt FICA, and contributing to the design and delivery of solutions. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Contribute to the successful solution design and delivery- Offer expertise in SAP for Utilities Cust Financial Mgt FICA- Provide functional and technical guidance to client project teams Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP for Utilities Cust Financial Mgt FICA- Good To Have Skills: Experience with SAP for Utilities Billing- Strong understanding of the utilities industry and its financial management processes- Experience in solution design and delivery for utilities customer financial management- Knowledge of industry-specific tools and methods for utilities solution design- Ability to provide functional and technical guidance in SAP for Utilities Cust Financial Mgt FICA Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP for Utilities Cust Financial Mgt FICA- This position is based at our Pune office- A BE BTech degree is required Qualification BE BTech

As an Asterisk Developer with experience in VOIP and SIP development, you will be responsible for contributing to the development of cutting-edge Telephony software. Your expertise in VOIP software development, Asterisk development, and SIP development will be crucial in this role. You should have a strong background in VOIP, Asterisk, OpenSER (OpenSIPs), SIP, PBX, Phone Systems, Telephony, and Software Development. In this position, you will have the opportunity to work on innovative Telephony projects and be rewarded with an outstanding compensation package. If you are a Software Developer with experience in Asterisk or VOIP and possess a background in Information Technology, Engineering, Professional Services & Telecom, we encourage you to apply for the Asterisk Developer - VOIP Developer - SIP Developer position today.,

IT Support Technician with experience in VOIP/IP PBX, CCTV & Door Access Systems. Install, configure & troubleshoot systems. Basic networking knowledge (LAN, WAN, VLAN, firewall). Perform preventive maintenance and ensure system uptime.

About The Role Internship / Co-op Description This exciting internship / co-op is to be part of North Americas Transformation Team to explore tech trends, develop domain expertise, and craft solutions for real-world business challenges. Internship / Co-op Responsibilities Collaborate with global teams and senior leaders on internal initiatives aligned to our strategic partners. Initiatives will offer practical experience and exposure to the Wipro organization. Identify business requirements, translate into an actionable plan, and produce quality work. Participate in key meetings with partner leaders and cross-functional stakeholders. Engage and network with senior leaders who provide focused mentorship and leadership coaching. Demonstrate leadership qualities and self-confidence working collaboratively in a team environment.

About The Role Internship / Co-op Description This exciting internship / co-op is to be part of North Americas Transformation Team to explore tech trends, develop domain expertise, and craft solutions for real-world business challenges. Internship / Co-op Responsibilities Collaborate with global teams and senior leaders on internal initiatives aligned to our strategic partners. Initiatives will offer practical experience and exposure to the Wipro organization. Identify business requirements, translate into an actionable plan, and produce quality work. Participate in key meetings with partner leaders and cross-functional stakeholders. Engage and network with senior leaders who provide focused mentorship and leadership coaching. Demonstrate leadership qualities and self-confidence working collaboratively in a team environment.

Internship / Co-op Description This exciting internship / co-op is to be part of North Americas Transformation Team to explore tech trends, develop domain expertise, and craft solutions for real-world business challenges. Internship / Co-op Responsibilities Collaborate with global teams and senior leaders on internal initiatives aligned to our strategic partners. Initiatives will offer practical experience and exposure to the Wipro organization. Identify business requirements, translate into an actionable plan, and produce quality work. Participate in key meetings with partner leaders and cross-functional stakeholders. Engage and network with senior leaders who provide focused mentorship and leadership coaching. Demonstrate leadership qualities and self-confidence working collaboratively in a team environment.

Support the customer through an email ticketing system and phone calls in a more professional manner and provide information about products and services as required by the callers. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and following up to ensure resolution. Identify and assess customers’ needs to achieve satisfaction. Provide accurate, valid and complete information by using the right methods/tools. Take the extra mile to engage customers. Calling customers and taking feedback from customers about the products and services.

About the Role: We are looking for a skilled and dedicated FreeSWITCH Engineer with hands-on experience in VoIP systems. You will play a key role in developing, configuring, and maintaining scalable and reliable FreeSWITCH-based voice infrastructures. This is a remote opportunity, giving you the flexibility to work from anywhere while collaborating with a global team. Key Responsibilities: Design, deploy, and maintain FreeSWITCH servers and related VoIP infrastructure. Troubleshoot and resolve FreeSWITCH and VoIP-related issues. Develop custom dial plans, modules, and call routing logic. Work with SIP, RTP, and related VoIP protocols. Monitor system performance and ensure high availability. Collaborate with development, network, and support teams to optimize voice systems. Document configurations, workflows, and system changes. Requirements: Minimum 3 years of hands-on experience with FreeSWITCH in a production environment. Strong understanding of VoIP technologies and SIP protocol. Experience with Linux system administration. Familiarity with scripting languages (e.g., Bash, Python, Lua). Ability to work independently in a remote setup. Strong problem-solving and analytical skills. Preferred Skills: Experience with other VoIP platforms (e.g., Asterisk, Kamailio, OpenSIPS). Knowledge of WebRTC, RTP engines, or media servers. Exposure to monitoring tools (Grafana, Prometheus, etc.). Familiarity with APIs and backend integration. Why Join Us Collaborative and supportive team environment Opportunity to work on innovative VoIP solutions at scale

You should have a minimum of 16 years of experience in C++ to apply for this position. As a C++ Solution Architect, your role would involve expertise in C++, a strong understanding of algorithms, data structures, and network communication. Your responsibilities would include building distributed, high-performance systems, leading software design, and overseeing implementation. You should have a proven track record of developing and architecting large-scale projects from scratch and providing mentorship to engineering teams. Strong analytical and problem-solving skills are essential for this role. Preferred qualifications include experience in telephony, VoIP, or real-time systems, as well as familiarity with cloud technologies. Key skills required for this position include C++, VOIP, SIP, PBX, Architectural Design, Distribution System, Telecom, Docker, Telecommunication Engineering, architects, Telephony, Python, and Kubernetes. This position is based in Chennai, and it requires you to work from the office. The interview process will be conducted in person at the Chennai office. Only candidates with relevant experience as mentioned above should apply for this role.,