Dialer Manager

IntouchCX

5 - 10 years

5 - 9 Lacs

Hyderabad

Posted:1 day ago| Platform:

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Skills Required

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Work Mode

Work from Office

Job Type

Full Time

Job Description

As Dialer Manager, You Will

Be responsible for the development and deployment of performance monitoring dashboards and skills assessment reporting in collaboration with other members of the Strategy Analytics Team and CDO.
Support weekly/monthly adjustments to align with new and changing collection strategy configuration.
Engage collaboratively with our Strategy, IT, Audit, and CDO teams to deliver upon assigned tasks.
Support all projects that directly involve dialer support.
Monitor daily strategy performance by using existing reports and collaborating with the Contact Strategy team, and suggest new approaches to accomplish KPI goals set out by Strategy and Analytics.
Review and update dialer settings to optimize dialer performance.
Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.
Assist in the development of other team members and provide day-to-day mentoring and guidance as requested by leadership.
Collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business needs.

As Dialer Manager, You Need

Bachelor's degree in Business Administration, Accounting, Economics, Finance, or related experience.
5+ years of relevant experience in Dialer Operations or Dialer Administration within Financial Services, or related areas.
Automotive Finance industry background is a plus.
Experience supporting telephony and ALM platforms preferred.
The ability to make sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems.
Exceptional listening and communication skills to effectively convey written and verbal information.
Strong PC skills; Microsoft Access, Excel, Word, and PowerPoint.

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