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Job Title: Dialer Operator for Tata Smartflo Dialer  Job Role & Responsibilities:        Operate and manage Tata Smartflo Dialer for outbound campaigns. Upload and validate lead lists, monitor dialing modes (Preview/Progressive/Predictive). Track live campaigns, Agent performance, call flows and real-time reports. Generate daily/weekly productivity and call reports. Manage agent logins, dispositions, and compliance with DND registry Coordinate with team leaders for effective campaign execution and issue resolution. Prepare Training material as well as provide training to the Agents on seamless usage of Smartflo dialer features.  Key Skills:·         Hands-on experience with Tata Smartflo (mandatory).  Knowledge of dialer operations and call center KPIs. Proficiency in MS Excel and reporting. Strong communication and problem-solving skills.   Qualifications:·         Graduate in any discipline.   Experience:·         2–3 years’ experience in dialer operations including Tata Smartflo Industry: ·         BPO / Contact Center   Salary: 25,000/- CTC Location: Rah Legal Knowledge Process Pvt. Ltd., Raheja Plaza I, 201 A, 2nd Floor, LBS Marg, Near R City Mall, Ghatkopar (W), Mumbai- 400 086

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